CONTACTS 
0201 - S & C Ford                           415 553 4400 fax or 800...
020101 - Mr. Jasvir Singh; Customer Service Manager =212 Ext
020102 - Administration Department

SUBJECTS
Next Service Sticker
Safety Checks
Change Oil, Preventive Maintenance, Power Steering System Flush, Balance Tires
Quality Care
Change Oil, Preventive Maintenance, Balance Wheels

0707 -    ..
0708 - Summary/Objective
0709 -
070901 - Follow up ref SDS 24 0000 ref SDS 22 0000.
070902 -
070903 -
070904 -
070905 -
070906 -
070907 -
070908 -
0710 -
0711 -
0712 - Discussion
0713 -
071301 -  ..
071302 - Prepared Work Order and Set Scope of Services
071303 -
071304 - Follow up ref SDS 24 0918, ref SDS 22 0918.
071305 -
071306 - When I arrived at S&C the paperwork was not prepared.  The payment
071307 - clerk said that the service representative still had to review and
071308 - release the invoice.
071309 -
071310 - Roger came by about 15 minutes later and approved release of the
071311 - invoice.  Paid the bill for invoice.....
071312 -
071313 -
071314 -           361435............................ $1,132.45
071315 -
071316 -      [On 011006 paid First Card. ref SDS 25 5X7N
071317 - ..
071318 - Received the invoice.  There is a notation about the battery
071319 - that recommends service, but is not clear.  The payment clerk
071320 - suggested talking to Roger, the service rep.
071321 -
071322 - Went to the service desk and talked to Roger.
071323 -
071324 - Roger said the mechanic found that the car would not start this
071325 - morning, due to a defective battery cell, and so S&C had to jump-start
071326 - the car using another battery in order to complete work.
071327 -
071328 - I asked why the invoice does not say that?
071329 -
071330 - Roger said there isn't enough time to explain all of the details, and
071331 - sometimes mechanics do not feel comfortable preparing a record that is
071332 - clear and complete.  A mechanic, who was standing near-by and overhead
071333 - this discussion, asked rhetorically if customers want mechanics with
071334 - expertise to fix the car or write a story.  We reviewed the record
071335 - showing that humans "think" through stories, reported on 000307,
071336 - ref SDS 11 0783, and earlier on 900303, ref SDS 1 3016  Writing a
071337 - comprehensible story discloses scope and opportunities for doing the
071338 - work that are missed during performance of the work, and therefore is
071339 - essential for providing effective service, including communication.
071340 - Roger said that service representatives often discuss with mechanics
071341 - initial reports prepared by the mechanic, and then flesh out the
071342 - record to benefit from the mechanic's expertise and the power of
071343 - literacy for discoverying correlations, implications and nuance. Roger
071344 - said he did not have enough time today.
071345 - ..
071346 - I asked why S&C did not call to tell us about this problem?
071347 -
071348 - Roger said the fact that the car would not start due to a failed
071349 - battery is an important condition.  He intended to call with notice
071350 - of this new problem, but there wasn't enough time.
071351 -
071352 - Roger noted the recommendation in S&C's invoice for taking the car to
071353 - Sears, where the battery was purchased, and have them replace the
071354 - battery under warranty.  He said the battery likely has a 6 year
071355 - warranty.
071356 -
071357 - I went out to pick up the car from the attendant.
071358 -
071359 - The attendant said the car will not start, so he cannot release it. He
071360 - suggested talking with the service rep again.
071361 -
071362 - Went back and talked to Roger.
071363 -
071364 - Roger apologized again for not calling earlier to report this problem.
071365 - He did not know that the car still will not start, and feels this is a
071366 - critical defect that falls under S&C's policy to notify customers when
071367 - problems arise during service that were not known when the car was
071368 - initially delivered to S&C by the customer, as he did yesterday in
071369 - connection with other, less immediate, problems. ref SDS 24 4T3K
071370 -
071371 - Roger feels that even though there is no history of similar problems
071372 - prior to S&C receiving the car yesterday, and even though the battery
071373 - was working correctly when the car was received by S&C, and it worked
071374 - when when S&C drove the car from the customer area to the location in
071375 - S&C's shop where service was performed, and even though the failure
071376 - occurred after service by S&C, this does not show that S&C caused this
071377 - problem.
071378 -
071379 - Roger stated that batterys can fail at any time.  He feels it is
071380 - fortunate that failure occurred under these circumstances, rather than
071381 - while the customer is driving or is at a location where there is no
071382 - service support.
071383 -
071384 - We reviewed S&C's policy to return the vehicle to the customer in at
071385 - least the same servicable condition that was delivered to S&C.  Roger
071386 - indicated that customers should not accept a vehicle in defective
071387 - condition that is not suitable for ordinary use, as is the case now.
071388 - ..
071389 - Steve Schoeder, who was working on another matter at an adjacent
071390 - work station, and so overheard discussion of this problem, suggested
071391 - that S&C install a battery without additional labor charge to offset
071392 - inconvenience to the customer for having failed to coordinate this
071393 - repair in advance.  He feels the cost of the battery can be recovered
071394 - from Sears, pro-rated for the period of actual service.
071395 -
071396 - This was agreed.  The price of the battery was paid on invoice....
071397 -
071398 -           361576............................ $   86.55
071399 -
071400 -      [On 011006 paid First Card. ref SDS 25 5X7N
071401 -
071402 - Roger will explain the circumstances of this problem to facilitate a
071403 - claim from Sears.
071404 -
071405 -
071406 -
071407 -
071408 -
071409 -
071410 -
0715 -

SUBJECTS
Oil and Filter, Change

0804 -
080401 -  ..
080402 - Oil and Filter Changed - Question on Filter Change Action Taken
080403 -
080404 - Follow up ref SDS 24 2401, ref SDS 22 2401.
080405 -
080406 - Work order says...
080407 -
080408 -    CPQ Change engine oil & filter
080409 -
080410 - Invoice says... ref DRP 3 1548
080411 -
080412 - 1P  CHANGE ENGINE OIL & FILTER
080413 -        382 CPQ                                          15.25   15.25
080414 -  1 E4FZ*6731*AB FILTER - OIL ASSEMBLY             6.31   5.87    5.87
080415 -  6 X0*5W30*QSP MOTOR OIL 5W30 1 QT SUPER PREM     2.18   2.15   12.90
080416 -    WO hazardous waste oil removal
080417 -        382 CHW                                           2.48    2.48
080418 - 84754 382 CHANGED OIL AND FILTER
080419 -
080420 - This aligns with work order; shows 6 quarts of oil, instead of 5
080421 - required for prior services.
080422 -
080423 -    There is a note on the Quality Care report that says auto
080424 -    transmission pan is leaking. ref DRP 3 0225  Is this why we needed
080425 -    an extra quart of oil?
080426 -
080427 -
080428 -
080429 -
0805 -

SUBJECTS
Seasonal Inspection, Safety Check
Horn, Lights, Lamps, Exterior
Turn Signals, Hazard Lights
Hoses, Lights

1607 -
160701 -  ..
160702 - Multi-Point Inspection
160703 - Rear View Mirror Not Installed
160704 - Safety Checks - Horn, Lamps, Turn Signals, Warning Lights
160705 -
160706 - Follow up ref SDS 24 2400, ref SDS 22 2400.
160707 -
160708 - Work order says...
160709 -
160710 -    Perform multi-point inspection
160711 -
160712 - Invoice says... ref DRP 3 1549
160713 -
160714 - B  PERFORM MULTI-POINT INSPECTION
160715 -      99P PERFORM MULTI-POINT INSPECTION
160716 -        382 CPC                                           0.00    0.00
160717 - 86754 382 COMPLETED MPI TOP OFF FLUIDS CHECKED BELTS HOSES
160718 - CLAMPS.
160719 -
160720 - This appears to align with the work order.
160721 -                                ..
160722 -    The scope of multi-point inspection work is unclear, see also
160723 -    below. ref SDS 20 0852
160724 -
160725 -    What parts were inspected?
160726 -
160727 -        On 000705 requested comment by S&C. ref SDS 17 3055
160728 -
160729 -        On 000720 S&C fails to respond. ref SDS 18 5180
160730 -
160731 - Quality Care report says operation of horn, exterior lamps, turn
160732 - signals, and hazard warning lights were checked and okay. ref DRP 3
160733 - 1220
160734 -
160735 -  ..
160736 - Prior service has a note that a rear brake light is out. ref SDS 16
160737 - 4972 There is no record this has been fixed.
160738 -
160739 -     On 000705 requested comment by S&C. ref SDS 17 4672
160740 -
160741 -
160742 -
1608 -

SUBJECTS
Lubricate Door Latches, Locks, Weatherstrip

1704 -
170401 -  ..
170402 - Lubricate Door Latches, Locks, Weatherstrip
170403 -
170404 - Follow up ref SDS 24 0852, ref SDS 22 0852.
170405 -
170406 - The report today does not say this was performed.
170407 -
170408 - The report for work on 000630 shows this work was performed as part of
170409 - Multi-Point Inspection above. ref SDS 16 2400
170410 -
170411 - Was lubricate door latches, locks, weatherstrip done as part of
170412 - multi-point inspection, but not entered in the record?  Or, was it
170413 - overlooked?
170414 -
170415 -     We need scope of MPI, per above. ref SDS 20 MD6L
170416 -
170417 -
170418 -
1705 -

SUBJECTS
Seasonal Inspection, Safety Check
Transmission Fluid, Brake Fluid
Power Steering Fluid, Coolant Recovery Reservoir Fluid
Power Steering System Flush

2307 -
230701 -  ..
230702 - Check and Fill Fluids
230703 -
230704 - Follow up ref SDS 24 2437, ref SDS 22 2437.
230705 -
230706 - Invoice seems to say this work was performed as part of Multi-Point
230707 - inspection, under the description TOP OFF FLUIDS, per above.
230708 - ref SDS 0 2400, similar to work on 000630. ref SDS 16 2400  However,
230709 - this scope is not set out in the invoice for the work on 000324.
230710 - ref SDS 12 2437
230711 -
230712 - Quality Care lists following...
230713 -
230714 -               Transmission Fluid
230715 -               Brake Fluid
230716 -               Power Steering Fluid
230717 -               Coolant Recovery Reservoir
230718 -               Window Wash Fluid
230719 -
230720 - ...under Check and Fill. ref DRP 2 4934
230721 -
230722 -  ..
230723 - Invoice further says, ref DRP 3 3319 ...
230724 -
230725 - C  POWER SYSTEM STEERING FLUSH
230726 -      F60 POWER SYSTEM STEERING FLUSH
230727 -       382 CPC                                          45.13   45.13
230728 -  1 01231 P/S FLUSH                              20.07  20.07   20.07
230729 - 86754 382 COMPLETED POWER STEERING FLUSH
230730 -
230731 -   This aligns with work order discussed with Javir this morning.
230732 -   ref SDS 20 RK5M
230733 -
230734 -
230735 -
230736 -
230737 -
230738 -
230739 -
230740 -
2308 -

SUBJECTS
Window wash system
Window Wash Fluid

2505 -
250501 -  ..
250502 - Window Wash System Okay, Fluid Topped Off
250503 -
250504 - Follow up ref SDS 24 8584, ref SDS 22 8584.
250505 -
250506 - Invoice says top off fluids under Multi-Point Inspection, ref SDS 0
250507 - 2400, which may cover what is needed.
250508 -
250509 - Quality Care report says check windshield washer spray, wiper
250510 - operation and wiper blades and okay. ref DRP 3 1239
250511 -
250512 -
250513 -
250514 -
250515 -
2506 -

SUBJECTS
Exhaust System

2604 -
260401 -  ..
260402 - Exhaust System Okay
260403 -
260404 - Follow up ref SDS 24 8854, ref SDS 22 8854.
260405 -
260406 - Visually inspect exhaust system for leaks, damage, loose parts, and
260407 - remove any foreign materials trapped by shielding, and found to be ok.
260408 - ref DRP 3 1221
260409 -
260410 -
260411 -
260412 -
2605 -

SUBJECTS
Drive Shaft
Transmission U joints
Transmission Shaft Linkage

3006 -
300601 -  ..
300602 - Drive Shaft, Transmission U-joints, Linkage - Okay
300603 -
300604 - Follow up ref SDS 24 9126, ref SDS 22 9126.
300605 -
300606 - Quality Care report says following were inspected, lubricated and
300607 - found to be okay, ref DRP 3 1500...
300608 -
300609 -                    Drive shaft
300610 -                    Transmission u joints
300611 -                    Transmission shaft linkage (if equipped)
300612 -
300613 -
300614 -
300615 -
3007 -

SUBJECTS
Steering System, Linkage

3104 -
310401 -  ..
310402 - Steering and Steering Linkages Okay
310403 -
310404 - Follow up ref SDS 24 9400, ref SDS 22 9400.
310405 -
310406 - Quality Care report says inspect and lubricate steering and steering
310407 - linkages, and found to be okay. ref DRP 3 7000
310408 -
310409 -
310410 -
310411 -
310412 -
3105 -

SUBJECTS
Suspension System

3204 -
320401 -  ..
320402 - Suspension - Okay
320403 -
320404 - Follow up ref SDS 24 9676, ref SDS 22 9676.
320405 -
320406 - Quality Care report says suspension inspected and lubricated, and
320407 - found to be okay. ref DRP 3 5568
320408 -
320409 -
320410 -
320411 -
3205 -

SUBJECTS
Radiator, Heater, Air Conditioner
Hoses

3605 -
360501 -  ..
360502 - Radiator, Heater Air Conditioner Hoses - Okay
360503 -
360504 - Follow up ref SDS 24 9954, ref SDS 22 9954.
360505 -
360506 - Quality Care report says visually inspect radiator, heater, and air
360507 - conditioning hoses for leaks or damage, and found to be okay.
360508 - ref DRP 3 1650
360509 -
360510 -
360511 -
360512 -
360513 -
360514 -
3606 -

SUBJECTS
Engine Cooling System, Hoses, Clamps

3704 -
370401 -  ..
370402 - Engine Cooling System, Hoses, Clamps
370403 -
370404 - Follow up ref SDS 24 6661, ref SDS 22 6661.
370405 -
370406 - We advised this morning that the car is overheating.
370407 -
370408 - Steve will investigate and advise of findings, remedies and cost.
370409 -
370410 -
3705 -
3706 -
3707 - 0835
3708 -
370801 - Received call from Steve.
370802 -
370803 - He said the problem causing overheating is a "blown" head gasket.
370804 -
370805 - Steve said the cost of repair is about $2K, and it will take several
370806 - days.
370807 -
370808 - Called Millie and advised we need to figure out transportation for a
370809 - few days.
370810 -
370811 -
370812 -
370813 -
3709 -
3710 -
3711 - 0908
3712 -
371201 - Steve called again.
371202 -
371203 - He has a final estimate for fixing the head gasket.  It is $1550.
371204 -
371205 - I accepted this price.
371206 -
371207 -     **********************************
371208 -
371209 - Quality Care report has a heading for inspection every 15K miles that
371210 - says...
371211 -
371212 -    Inspect engine cooling system, hoses and clamps, and found ok.
371213 -    ref DRP 3 0140
371214 -
371215 -    This was not inspected on the prior service. ref SDS 16 6661
371216 -
371217 -
371218 -
371219 -
371220 -
371221 -
371222 -
3713 -
3714 -

SUBJECTS
Evaporative Fuel System Hoses and Tubes

3804 -
380401 -  ..
380402 - Evaporative Fuel System, Hoses and Tubes
380403 -
380404 - Follow up ref SDS 24 6911, ref SDS 22 6911.
380405 -
380406 - Quality Care report has a heading for inspection every 30K miles that
380407 - says...
380408 -
380409 -    Inspect evaporative fuel system, hoses and tubes only at 60K and
380410 -    120K miles. ref DRP 3 0155
380411 -
380412 -    There is no indication of inspection, evidently because it falls
380413 -    within the 60K inspection cycle, same as prior service on 000630.
380414 -    ref SDS 16 6911
380415 -
380416 -
380417 -
3805 -

SUBJECTS
Battery

3904 -
390401 -  ..
390402 - Battery and Clean Terminals
390403 - Battery Failed, Bought New Battery
390404 -
390405 - Follow up ref SDS 24 2221, ref SDS 22 2221.
390406 -
390407 - Quality Care report has a heading for inspection every 30K miles that
390408 - says...
390409 -
390410 -    Visually inspect battery and clean terminals (if required) every
390411 -    30K miles. ref DRP 3 0160
390412 -
390413 -    This section is shown as checked and okay.
390414 -
390415 -
390416 - Quality Care Report says under heading for Non-mileage related
390417 - checks...
390418 -
390419 -    Check battery performance.
390420 -
390421 -    This was initially checked as "Good," but this is crossed out, and
390422 -    there is a mark in the box for "Bad," with a note saying "bad
390423 -    cell."
390424 -
390425 -  ..
390426 - S&C's invoice has a notation that the battery needs service, but is
390427 - not clear.  The payment clerk suggested talking to Roger, the service
390428 - rep.
390429 -
390430 - Went to the service desk and talked to Roger.
390431 -
390432 - Roger said the mechanic found that the car would not start this
390433 - morning, due to a defective battery cell, and so S&C had to jump-start
390434 - the car using another battery in order to complete work.
390435 -
390436 -     On 971025 purchased battery from Sears. ref SDS 5 YG8K
390437 -
390438 - I asked why the invoice does not say that?
390439 -
390440 - Roger said there isn't enough time to explain all of the details, and
390441 - sometimes mechanics do not feel comfortable preparing a record that is
390442 - clear and complete.  A mechanic, who was standing near-by and overhead
390443 - this discussion, asked rhetorically if customers want mechanics with
390444 - expertise to fix the car or write a story.  We reviewed the record
390445 - showing that humans "think" through stories, reported on 000307,
390446 - ref SDS 11 0783, and earlier on 900303, ref SDS 1 3016  Writing a
390447 - comprehensible story discloses scope and opportunities for doing the
390448 - work that are missed during performance of the work, and therefore is
390449 - essential for providing effective service, including communication.
390450 - Roger said that service representatives often discuss with mechanics
390451 - initial reports prepared by the mechanic, and then flesh out the
390452 - record to benefit from the mechanic's expertise and the power of
390453 - literacy for discoverying correlations, implications and nuance. Roger
390454 - said he did not have enough time today.
390455 -
390456 - I asked why S&C did not call to tell us about this problem?
390457 -
390458 - Roger said the fact that the car would not start due to a failed
390459 - battery is an important condition.  He intended to call with notice
390460 - of this new problem, but there wasn't enough time.
390461 -
390462 - Roger noted the recommendation in S&C's invoice for taking the car to
390463 - Sears, where the battery was purchased, and have them replace the
390464 - battery under warranty.  He said the battery likely has a 6 year
390465 - warranty.  Since the battery was purchased from Sears on 971025, it is
390466 - still within warranty. ref SDS 5 YG8K
390467 -
390468 - I went out to pick up the car from the attendant.
390469 -
390470 - The attendant said the car will not start, so he cannot release it. He
390471 - suggested talking with the service rep again.
390472 -
390473 - Went back and talked to Roger.
390474 -
390475 - Roger apologized again for not calling earlier to report this problem.
390476 - He did not know that the car still will not start, and feels this is a
390477 - critical defect that falls under S&C's policy to notify customers when
390478 - problems arise during service that were not known when the car was
390479 - initially delivered to S&C by the customer, as he did yesterday in
390480 - connection with other, less immediate, problems. ref SDS 24 4T3K
390481 -
390482 - Roger feels that even though there is no history of similar problems
390483 - prior to S&C receiving the car yesterday, and even though the battery
390484 - was working correctly when the car was received by S&C, and it worked
390485 - when when S&C drove the car from the customer area to the location in
390486 - S&C's shop where service was performed, and even though the failure
390487 - occurred after service by S&C, this does not show that S&C caused this
390488 - problem.
390489 -
390490 - Roger stated that batterys can fail at any time.  He feels it is
390491 - fortunate that failure occurred under these circumstances, rather than
390492 - while the customer is driving or is at a location where there is no
390493 - service support.
390494 -
390495 - We reviewed S&C's policy to return the vehicle to the customer in at
390496 - least the same servicable condition that was delivered to S&C.  Roger
390497 - indicated that customers should not accept a vehicle in defective
390498 - condition that is not suitable for ordinary use, as is the case now.
390499 -
390500 - Steve Schoeder, who was working on another matter at an adjacent work
390501 - station, and so overheard discussion of this problem, suggested that
390502 - S&C install a battery without additional labor charge to offset
390503 - inconvenience to the customer for having failed to coordinate this
390504 - repair in advance.  He feels the cost of the battery can be recovered
390505 - from Sears, pro-rated for the period of actual service.
390506 -
390507 - This was agreed.  The price of the battery is about $90.
390508 -
390509 -     [On 021214 battery warning light indicates possible problem with
390510 -     the battery. ref SDS 26 0001
390511 -
390512 - Roger will explain the circumstances of this problem to facilitate a
390513 - claim from Sears.
390514 -
390515 -
390516 -
390517 -
390518 -
390519 -
390520 -
390521 -
390522 -
3906 -

SUBJECTS
Serpentine Belt

4004 -
400401 -  ..
400402 - Drive Belt
400403 - Serpentine, Neoprene Accessory Drive Belt
400404 -
400405 - Follow up ref SDS 24 1611, ref SDS 22 1611.
400406 -
400407 - This item was replaced at the service on 990507, ref SDS 7 6671, when
400408 - mileage was 76,368. ref DRP 11 7446
400409 -
400410 - The Quality Care report says inspect non-neoprene accessory drive
400411 - belt, and found to be ok. ref DRP 3 4958
400412 -
400413 -
400414 -
400415 -
400416 -
4005 -

SUBJECTS
Suspension System, Shocks, Struts

4104 -
410401 -  ..
410402 - Shocks, Struts Inspection
410403 -
410404 - Follow up ref SDS 24 3171, ref SDS 22 3171.
410405 -
410406 - Quality Care Report says inspect shocks/struts for excessive bounce,
410407 - leaks and damage.
410408 -
410409 -    Checked and found okay. ref DRP 3 SS44
410410 -
410411 -
410412 -
410413 -
410414 -
4105 -

SUBJECTS
Windshield, Front Window

4204 -
420401 -  ..
420402 - Windows, Front Windshield
420403 -
420404 - Follow up ref SDS 24 8271, ref SDS 22 8271.
420405 -
420406 - Quality Care Report says under heading for Non-mileage related
420407 - checks...
420408 -
420409 -    Inspect windshield for cracks, chips and pitting.
420410 -
420411 -    This was not inspected. ref DRP 3 0165
420412 -
420413 -
420414 -
420415 -
4205 -

SUBJECTS
Leaks Oil, Fuel, Hoses
Hoses and Tubes, Evaporative Fuel System
Hoses, Clamps for Engine Cooling System

4606 -
460601 -  ..
460602 - Oil/Fluid Inspect for Leaks
460603 - Leaks, Inspect for Oil/Fluid
460604 -
460605 - Follow up ref SDS 24 8111, ref SDS 22 8111.
460606 -
460607 - Quality Care Report says under heading for Non-mileage related
460608 - checks...
460609 -
460610 -    Visually inspect for oil/fuel leaks
460611 -
460612 -    Oil and fuel leaks may need future attention. ref DRP 3 0170
460613 -
460614 - Quality Care Comments says...
460615 -
460616 -    Auto trans pan leaks, ref DRP 3 0225
460617 -
460618 -
460619 -
460620 -
460621 -
4607 -
4608 -

SUBJECTS
Tire Tread Inspection
Rotate, Tread Inspect, Rotate 990507
Warranty Firestone Tires Installed, 990507
Balance Wheels

5007 -
500701 -  ..
500702 - Tire Tread Inspection; Tires Rotated
500703 - Remembering Difficult for Service Advisor After 13 Months
500704 -
500705 - Follow up ref SDS 22 2025.
500706 -
500707 -
500708 -
500709 - Invoice says...
500710 -
500711 - ..
500712 - Quality Care Report says under heading for Brakes and Tires...
500713 -
500714 -
500715 -
500716 -      ..
500717 -     Tire pressure is set to 32 psi for all tires. ref DRP 3 7493
500718 -
500719 -     Follow up ref SDS 24 BX6K, ref SDS 22 BX6K.
500720 -
500721 -                                                       Mileage
500722 - Date       LF    RF    LR    RR                     Total Actual
500723 -
500724 - 010828                                              88864   2110  1
500725 - 010328                                              88864   2110  1
500726 - 001106  10/32 10/32 10/32 10/32     ref DRP 3 7493  86754   2038  1
500727 - 000630   7/32  7/32  7/32  7/32 Rot ref DRP 2 7493  84716   1957  1
500728 - 000324   8/32  8/32  8/32  8/32     ref DRP 1 7493  82759   2442  1
500729 - 991119   9/32  9/32  9/32  9/32 Rot ref DRP 12 7493 80317   3949  3
500730 - 990507  12/32 12/32 12/32 12/32 New ref DRP 11 7493 76368      0  0
500731 - 990507   0/32  0/32  5/32  6/32 Rpl ref DRP 11 7493 76360   4231 4 1
500732 - 981103   4/32  4/32  5/32  5/32     ref DRP 10 0120 72137   2706 2 1
500733 - 980619   6/32  6/32  6/32  6/32     ref DRP 8 7493  69431   2927  0
500734 - 980127   6/32  6/32  6/32  6/32     ref DRP 7 8556  66504   2620 2 0
500735 - 971029   8/32  8/32  6/32  6/32     ref DRP 6 9433  63884   4215 0 2
500736 - 970624   8/32  8/32  8/32  8/32     ref DRP 5 3681  59669   2320  0
500737 - 970507   8/32  8/32  8/32  8/32     ref DRP 4 9641  57349
500738 - 970121   9/32  9/32  7/32  7/32     ref SDS 3 3333
500739 -
500740 -
500741 -
500742 -
500743 -
500744 -
5008 -

SUBJECTS
Brake Inspection, 000630

5104 -
510401 -  ..
510402 - Brake Inspection
510403 -
510404 - Follow up ref SDS 22 3483.
510405 -
510406 - Work Order says...
510407 -
510408 - Quality Care report has a heading for inspection every 15K miles that
510409 - says...
510410 -
510411 -      Inspect brake system, including lines, hoses and parking brake.
510412 -      ref DRP 3 7654
510413 -
510414 - Quality Care report says brake inspection not required this visit, and
510415 - this section is not checked. ref DRP 3 0180
510416 -
510417 -     By not checking a brake inspection is not required, this seems to
510418 -     indicate a brake inspection is required.
510419 -
510420 -     S&C should clarify the meaning of this section.
510421 -
510422 -
510423 -                                                       Mileage
510424 -        Front Brakes     Rear Brakes                 Total Actual
510425 -
510426 -   010328                                            88864  2110
510427 -   001106 (Not Inspected this visit) ref DRP 3 0180  86754  2038
510428 -   000630       5 MM        5 MM     ref DRP 2 0180  84716  1957  3 5
510429 -   000324 (Not Inspected this visit) ref DRP 1 0180  82759  2442
510430 -   991119   8 & 8/32  10 & 10/32     ref DRP 12 7493 80317  3949  1
510431 -   990507   8 & 9/32    3 & 2/32 Svc ref DRP 11 7493 76368  6937
510432 -   980619      10/32        4/32     ref DRP 8 7493  69431  2927
510433 -   980127      10/32        5/32     ref DRP 7 5722  66504  2620
510434 -   971029      11/32 Svc    5/32     ref DRP 6 5890  63884  4215
510435 -   970624       9/32        5/32     ref DRP 5 6902  59669
510436 -   970418       1/32 Svc    6/32     ref SDS 4 0868
510437 -   970121       6/32        8/32     ref SDS 3 6782
510438 -   960802       8/32       10/32     ref SDS 2 6851
510439 -
510440 -
510441 -
510442 -
510443 -
510444 -
510445 -
5105 -
5106 -
5107 -