THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: March 24, 2000 06:30 AM Friday; Rod Welch

Visit S&C for vehicle service.

1...Summary/Objective
2...Prepared Work Order
3...Oil and Filter Changed - Question on Filter Change Action Taken
4...Safety Checks - Horn, Lamps, Turn Signals, Warning Lights
5...Lubricate Door Latches, Locks, Weatherstrip
6...Check and Fill Fluids
7...Window Wash System Okay, Fluid Topped Off
8...Exhaust System Okay
9...Drive Shaft, Transmission U-joints, Linkage - Okay
10...Steering and Steering Linkages Okay
11...Suspension - Okay
12...Radiator, Heater Air Conditioner Hoses - Okay
13...Engine Cooling System, Hoses, Clamps, Conflict in Inspection Reports
14...Clutch Operation
15...Evaporative Fuel System, Hoses and Tubes
16...Battery and Clean Terminals
17...Drive Belt
18...Serpentine, Neoprene Accessory Drive Belt
19...Shocks, Struts Inspection
20...Windows, Front Windshield
21...Oil/Fluid Inspect for Leaks - Needs Immediate Attention
22...Leaks, Inspect for Oil/Fluid - Needs Immediate Attention
23...Tire Tread Inspection; Tires Rotated
24...Brake Inspection

ACTION ITEMS.................. Click here to comment!

1...The scope of multi-point inspection work is unclear.
2...Unclear how these two reports indicating either there was an
3...Checked and found leaks that require immediate attention.
4...S&C's invoice does not expressly state that tires were rotated,

CONTACTS 
0201 - S & C Ford                           415 553 4400 fax or 800...
020101 - Mr. Jasvir Singh; Customer Service Manager =Telephone
020102 - Service Department

SUBJECTS
Millie's Mercury Sable, 940423
Next Service Sticker
Safety Checks

0705 -    ..
0706 - Summary/Objective
0707 -
070701 - Follow up ref SDS 27 0001 ref SDS 26 0000.
070702 -
070703 - Ordered service and reminded we need tires rotated per warranty
070704 - requirements.  Neither S&C invoice and Quality Care report tires were
070705 - rotated. Jasvir included multi-point inspection, and this work was
070706 - performed, but the scope needs clarification.  There is no record of
070707 - tires being rotated.  The Quality Care report says the mechanic
070708 - observed leaking fluid that needs immediate attention, but there was
070709 - no express notice to the customer, as required by industry practice.
070710 -
070711 -     [On 000413 needed emergency service, ref SDS 28 0001, incurred car
070712 -     rental expense reported 000414. ref SDS 28 1742
070713 -
070714 -
070715 -
070716 -
0708 -
0709 -
0710 - Discussion
0711 -
071101 -  ..
071102 - Prepared Work Order
071103 -
071104 - Talked to Jasvir.
071105 -
071106 - Received work order 332357
071107 -
071108 -             Change oil and filter, ref SDS 0 2401
071109 -
071110 -             Perform multi-point inspection, ref SDS 0 2400
071111 -
071112 -             Inspect engine cooling system, hoses & clamps
071113 -
071114 -                There is no specific task in the invoice, but the
071115 -                Quality Care Report shows this was done under several
071116 -                different headings. ref SDS 0 2400 and ref SDS 0 9954
071117 -             ..
071118 -              Lubricate all hinges & latches, door locks & door
071119 -             weatherstrips, this was done.
071120 -
071121 -             Tire tread report, ref SDS 0 2025,
071122 -
071123 -             Rotate tires per, was not done. ref SDS 0 0667
071124 -
071125 -             Next repair sticker
071126 -
071127 -                Got this.
071128 -
071129 -
071130 -
0712 -

SUBJECTS
Oil and Filter, Change

0804 -
080401 -  ..
080402 - Oil and Filter Changed - Question on Filter Change Action Taken
080403 -
080404 - Follow up ref SDS 26 2401, ref SDS 5 2401.
080405 -
080406 - Work order says...
080407 -
080408 -    CPN Change engine oil & filter
080409 -
080410 - Invoice says... ref DRT 1 1548
080411 -
080412 - A  CHANGE OIL & FILTER
080413 -
080414 -    1P  CHANGE  OIL & FILTER
080415 -             390 CPQ                                   15.25   15.25
080416 -       1 E4FZ*6731*AB FILTER - OIL ASSEMBLY      6.17   5.74    5.74
080417 -       1 F75Z*6730*BA PLUG-OIL PAN DRAIN         6.86   6.86    6.86
080418 -       5 5W30 MOTO OIL                           3.10   2.84   14.20
080419 -    WO hazardous waste oil removal
080420 - 82759 TECH 390 CHANGE OIL AND FILTER, REPLACE OIL PAN STRIPPED DRAIN
080421 -
080422 - This appears to align with the work order, and shows oil change took 5
080423 - quarts.  Filter changed.
080424 -
080425 -
080426 -
080427 -
0805 -

SUBJECTS
Seasonal Inspection, Safety Check
Horn, Lights, Lamps, Exterior
Turn Signals, Hazard Lights
Hoses

1407 -
140701 -  ..
140702 - Safety Checks - Horn, Lamps, Turn Signals, Warning Lights
140703 -
140704 - Follow up ref SDS 26 2400, ref SDS 5 2400.
140705 -
140706 - Work order says... ref DRT 1 1549
140707 -
140708 -    Perform multi-point inspection
140709 -
140710 - Invoice says...
140711 -
140712 - B  PERFORM MULTI-POINT INSPECTION
140713 -      99P PERFORM MULTI-POINT INSPECTION
140714 -             390 CPQ                                    0.00    0.00
140715 - 82759 TECH 390 PERFORM MULTI-POINT INSPECTION
140716 -
140717 - This appears to align with the work order.
140718 -
140719 -    The scope of multi-point inspection work is unclear.
140720 -
140721 -    What parts were inspected?  May be explained in quality control
140722 -    report.
140723 -
140724 -       [On 000630 this scope included lubricating latches and doors,
140725 -       ref SDS 30 0852 shown in the task below which was charged.
140726 -       ref SDS 0 0852
140727 -
140728 - Quality Care report says operation of horn, exterior lamps, turn
140729 - signals, and hazard warning lights were checked and okay. ref DRT 1
140730 - 1220
140731 -
140732 -
140733 -
140734 -
1408 -

SUBJECTS
Lubricate Door Latches, Locks, Weatherstrip

1504 -
150401 -  ..
150402 - Lubricate Door Latches, Locks, Weatherstrip
150403 -
150404 - Follow up ref SDS 26 2400, ref SDS 5 2400.
150405 -
150406 - Work Order says...
150407 -
150408 -    Lubricate all hinges & latches, door locks and door weatherstrip.
150409 -
150410 -    Jasvier indicated this morning there is an additional charge of
150411 -    $10, which was approved. ref SDS 0 1457
150412 -
150413 - Invoice says... ref DRT 1 0448
150414 -
150415 - D  LUBRICATE ALL HINGES &LATCHES, DOOR LOCKS & WEATHERSTRIPS
150416 -      77P LUBRICATE ALL HINGES & LATCHES, DOOR LOCKS &
150417 -      DOOR WEATHERSTRIPS
150418 -             390 CPQ                                    8.40    8.40
150419 - 82759 TECH 390 LUBE DOOR LATHES AND LOCKS, INSPECT
150420 - DOORS WEATHERSTRIPS
150421 -
150422 -     [On 000630 this work was performed at no charge as part of
150423 -     Multi-Point Inspection. ref SDS 30 0852
150424 -
150425 - This appears to align with the work order. ref SDS 0 1457
150426 -
150427 - There does not seem to be a specific task in the Quality Care report
150428 - for this scope.
150429 -
150430 -
150431 -
150432 -
1505 -

SUBJECTS
Seasonal Inspection, Safety Check
Transmission Fluid, Brake Fluid
Power Steering Fluid, Coolant Recovery Reservoir Fluid

2006 -
200601 -  ..
200602 - Check and Fill Fluids
200603 -
200604 - Follow up ref SDS 26 2411, ref SDS 5 2750.
200605 -
200606 - Invoice says nothing about having checked and filled all fluids, as
200607 - for example the invoice for service on 991109 showed.
200608 -
200609 -     [On 000630 service for Multi-Point service says fluids were topped
200610 -     off under that scope. ref SDS 30 2437
200611 -
200612 - Quality Care lists following...
200613 -
200614 -               Transmission Fluid
200615 -               Brake Fluid
200616 -               Power Steering Fluid
200617 -               Coolant Recovery Reservoir
200618 -               Window Wash Fluid
200619 -
200620 - ...under Check and Fill. ref DRT 1 4934
200621 -
200622 -
200623 -
2007 -

SUBJECTS
Window wash system
Window Wash Fluid

2205 -
220501 -  ..
220502 - Window Wash System Okay, Fluid Topped Off
220503 -
220504 - Follow up ref SDS 26 8584, ref SDS 5 8584.
220505 -
220506 - Quality Care report says window washer spray and wiper operation
220507 - checked and okay. ref DRT 1 1239
220508 -
220509 -
220510 -
2206 -

SUBJECTS
Exhaust System

2304 -
230401 -  ..
230402 - Exhaust System Okay
230403 -
230404 - Follow up ref SDS 26 8854, ref SDS 5 8854.
230405 -
230406 - Quality Care report says exhaust system was inspected and found to be
230407 - okay. ref DRT 1 1221
230408 -
230409 -
230410 -
230411 -
2305 -

SUBJECTS
Drive Shaft
Transmission U joints
Transmission Shaft Linkage

2706 -
270601 -  ..
270602 - Drive Shaft, Transmission U-joints, Linkage - Okay
270603 -
270604 - Follow up ref SDS 26 9126, ref SDS 5 9126.
270605 -
270606 - Quality Care report says following were inspected, lubricated and
270607 - found to be okay, ref DRT 1 1500...
270608 -
270609 -                    Drive shaft
270610 -                    Transmission u joints
270611 -                    Transmission shaft linkage (if equipped)
270612 -
270613 -
270614 -
270615 -
2707 -

SUBJECTS
Steering System, Linkage

2804 -
280401 -  ..
280402 - Steering and Steering Linkages Okay
280403 -
280404 - Follow up ref SDS 26 9400, ref SDS 5 9400.
280405 -
280406 - Quality Care report says steering and steering linkages inspected and
280407 - lubricated, and found to be okay. ref DRT 1 7000
280408 -
280409 -
280410 -
2805 -

SUBJECTS
Suspension System

2904 -
290401 -  ..
290402 - Suspension - Okay
290403 -
290404 - Follow up ref SDS 26 9676, ref SDS 5 9676.
290405 -
290406 - Quality Care report says suspension inspected and lubricated, and
290407 - found to be okay. ref DRT 1 5568
290408 -
290409 -
290410 -
290411 -
2905 -

SUBJECTS
Radiator, Heater, Air Conditioner
Hoses

3305 -
330501 -  ..
330502 - Radiator, Heater Air Conditioner Hoses - Okay
330503 -
330504 - Follow up ref SDS 26 9954, ref SDS 5 9954.
330505 -
330506 - Quality Care report says inspect radiator, heater, air conditioning
330507 - hoses for leaks or damage. and found to be okay. ref DRT 1 1650
330508 -
330509 -    Unclear how this relates to report below of visual inspection for
330510 -    oil/fluid leaks disclosed a problem that requires immediate
330511 -    attention. ref SDS 0 8111
330512 -
330513 -    Unclear correlation with scope below to check engine cooling system
330514 -    and hoses. ref SDS 0 6661
330515 -
330516 -    [On 000413 cooling system failed. ref SDS 28 2360
330517 -
330518 -    [On 000414 replaced series of hoses and clamps on radiator for
330519 -    engine cooling system. ref SDS 29 0784
330520 -
330521 -
330522 -
330523 -
330524 -
3306 -

SUBJECTS
Engine Cooling System, Hoses, Clamps

3404 -
340401 -  ..
340402 - Engine Cooling System, Hoses, Clamps, Conflict in Inspection Reports
340403 -
340404 - Work order says...
340405 -
340406 -    Inspect engine cooling system, hoses & clamps
340407 - ..
340408 - Invoice says... ref DRT 1 3819
340409 -
340410 - C  INSPECT ENGINE COOLING SYSTEM, HOSES & CLAMPS
340411 -      59P INSPECT ENGINE COOLING SYSTEM, HOSES & CLAMPS
340412 -             390 CPQ                                     0.00    0.00
340413 - 82759 TECH 390 CHECK COOLING SYSTEM HOSES AND CLAMPS CHECK
340414 - COOLANT LEVEL
340415 - ..
340416 - Quality Care report has a heading for inspection every 15K miles
340417 - that says...
340418 -
340419 -      Inspect engine cooling system, hoses, clamps. ref DRT 1 0140
340420 -
340421 -      There is no indication of inspection, evidently because it falls
340422 -      within the 15K inspection cycle.
340423 -
340424 -      QC report conflicts with the S&C invoice which seems to show that
340425 -      the cooling system was inspected and found to be okay, per above.
340426 -      ref SDS 0 6662
340427 -
340428 -      Unclear how these two reports indicating either there was an
340429 -      inspection of the cooling system and no fluid leaks were
340430 -      observed, or there was no inspection, yet, there is a report of
340431 -      leaking oil/fluid that requires "immediate" attention, below.
340432 -      ref SDS 0 8111
340433 -
340434 -      Also unclear how this scope correlates to report of inspecting
340435 -      radiator, heater and air conditioning hoses for leaks or damage,
340436 -      per above. ref SDS 0 9954
340437 -
340438 -
340439 -    [On 000413 cooling system failed. ref SDS 28 2360
340440 -
340441 -    [On 000414 replaced series of hoses and clamps on radiator for
340442 -    engine cooling system. ref SDS 29 0784
340443 -
340444 -
340445 -
340446 -
340447 -
3405 -

SUBJECTS
Clutch Operation

3504 -
350401 -  ..
350402 - Clutch Operation
350403 -
350404 - Quality Care report says this only requires inspection every 30K
350405 - miles. ref DRT 1 4929
350406 -
350407 - There is no indication of inspection.
350408 -
350409 -
350410 -
3505 -

SUBJECTS
Evaporative Fuel System Hoses and Tubes

3604 -
360401 -  ..
360402 - Evaporative Fuel System, Hoses and Tubes
360403 -
360404 - Quality Care report has a heading for inspection every 30K miles that
360405 - says...
360406 -
360407 -      Inspect evaporative fuel system, hoses and tubes only at 60K and
360408 -      120K miles. ref DRT 1 0155
360409 -
360410 -      There is no indication of inspection, evidently because it falls
360411 -      with in the 60K inspection cycle.
360412 -
360413 -
360414 -
3605 -

SUBJECTS
Battery

3704 -
370401 -  ..
370402 - Battery and Clean Terminals
370403 -
370404 - Quality Care report has a heading for inspection every 30K miles that
370405 - says...
370406 -
370407 -      Visually inspect battery and clean terminals (if required) every
370408 -      30K miles. ref DRT 1 0160
370409 -
370410 -      There is no indication of inspection.
370411 -
370412 -
370413 - Quality Care Report says under heading for Non-mileage related
370414 - checks...
370415 -
370416 -      Check battery performance.
370417 -
370418 -      Checked and found okay. ref DRT 1 2754
370419 -
370420 -
370421 -
370422 -
370423 -
3705 -

SUBJECTS
Serpentine Belt

3804 -
380401 -  ..
380402 - Drive Belt
380403 - Serpentine, Neoprene Accessory Drive Belt
380404 -
380405 - Follow up ref SDS 26 6671, ref SDS 5 6671.
380406 -
380407 - This item was replaced at the last service on 990507, ref SDS 5 6671,
380408 - when mileage was 76,368. ref DRP 10 7446
380409 -
380410 - The Quality Care report says this was not checked because it only
380411 - requires service every 105,000 miles. ref DRT 1 4958
380412 - ..
380413 - Current mileage is 82759, so mileage since last replacement is
380414 - 6K, so replacement should not be necessary.
380415 -
380416 - This does not mean the belt should not be inspected for a problem in
380417 - advance of anticipated life cycle.
380418 -
380419 -
380420 -
380421 -
3805 -

SUBJECTS
Suspension System, Shocks, Struts

3904 -
390401 -  ..
390402 - Shocks, Struts Inspection
390403 -
390404 - Quality Care Report says under heading for Non-mileage related
390405 - checks...
390406 -
390407 -      Inspect shocks, struts for excessive bounce, leaks and damage.
390408 -
390409 -      Checked and found okay. ref DRT 1 0165
390410 -
390411 -
390412 -
3905 -

SUBJECTS
Windshield Front

4004 -
400401 -  ..
400402 - Windows, Front Windshield
400403 -
400404 - Quality Care Report says under heading for Non-mileage related
400405 - checks...
400406 -
400407 -      Inspect windshield for cracks, chips and pitting.
400408 -
400409 -      Checked and found okay. ref DRT 1 4140
400410 -
400411 -
400412 -
400413 -
4005 -

SUBJECTS
Leaks Oil, Fuel, Hoses
Hoses and Tubes, Evaporative Fuel System
Hoses, Clamps for Engine Cooling System

4406 -
440601 -  ..
440602 - Oil/Fluid Inspect for Leaks - Needs Immediate Attention
440603 - Leaks, Inspect for Oil/Fluid - Needs Immediate Attention
440604 -
440605 - Quality Care Report says under heading for Non-mileage related
440606 - checks...
440607 -
440608 -      Visually inspect for oil/fuel leaks
440609 -
440610 -      Checked and found leaks that require immediate attention.
440611 -      ref DRT 1 0170
440612 -
440613 - Unclear how this relates to invoice report that engine cooling system
440614 - was inspected and found to be okay, per above. ref SDS 0 6661
440615 -
440616 - On 990507 customer was notified by service agent that S&C's mechanic
440617 - had discovered leaking hoses which required immediate replacement.
440618 - ref SDS 5 5168   Review of S&C's Quality Care report showed hoses had
440619 - been inspected and no leading was reported.  As a result of
440620 - conflicting reports from S&C, customer requested joint re-inspection
440621 - by the service agent.  Re-inspection by the service agent with the
440622 - customer revealed no evidence of leaking that cooborated the initial
440623 - recommendation, which was then attributed to communication error.
440624 - ref SDS 5 0977
440625 -
440626 -   [On 000413 car required emergency service. ref SDS 28 0001
440627 -
440628 -   [On 000414 engine cooling system required extensive repairs; unclear
440629 -   if this is related matter. ref SDS 29 0784
440630 -
440631 -
440632 -
440633 -
4407 -
4408 -

SUBJECTS
Tire Tread Inspection
Rotate, Tread Inspect, Rotate 990507
Warranty Firestone Tires Installed, 990507

4706 -
470601 -  ..
470602 - Tire Tread Inspection; Tires Rotated
470603 -
470604 - Follow up ref SDS 26 2025, ref SDS 5 2025.
470605 -
470606 - When I delivered the car this morning, Jasvir measured the tread, and
470607 - reported 9/32, which is the same as reported on 991119. ref SDS 26
470608 - 2025
470609 -
470610 - This conflicts slightly with Quality Care report which shows 8/32nds
470611 - for all four tires.  8/32nds is more consistent with having driving
470612 - approximately 6K miles since the last inspection, per calculation
470613 - above. ref SDS 0 1224
470614 -
470615 -
470616 -             LF     RF     LR     RR
470617 -
470618 - 000324     8/32   8/32   8/32   8/32         ref DRT 1 7493
470619 - 991119     9/32   9/32   9/32   9/32         ref DRP 11 7493
470620 - 990507    12/32  12/32  12/32  12/32 New     ref DRP 10 7493
470621 - 990507     0/32   0/32   5/32   6/32 Rplcd   ref DRP 10 7493
470622 - 981103     4/32   4/32   5/32   5/32         ref DRP 9 0120
470623 - 980619     6/32   6/32   6/32   6/32         ref DRP 7 7493
470624 - 980127     6/32   6/32   6/32   6/32         ref DRP 6 8556
470625 - 971029     8/32   8/32   6/32   6/32         ref DRP 5 9433
470626 - 970624     8/32   8/32   8/32   8/32         ref DRP 3 3681
470627 - 970507     8/32   8/32   8/32   8/32         ref DRP 1 9641
470628 - 970121     9/32   9/32   7/32   7/32         ref SDS 2 3333
470629 -
470630 - ..
470631 - When the work order was prepared, I discussed with Jasvir that
470632 - the...
470633 -
470634 -     Tire warranty calls for the vendor to rotate tires, ref OF 1 3077,
470635 -     as shown on 991006. ref SDS 23 4077
470636 -
470637 - We reviewed the record of the work for the prior service on 991109
470638 - showing Jasvir examined the warranty at that time, and assisted in
470639 - completing information. ref SDS 26 0143
470640 -
470641 - S&C's invoice does not expressly state that tires were rotated,
470642 - contrary to experience on 991109. ref SDS 26 0143
470643 -
470644 -    [On 000630 invoice says tires were rotated, ref SDS 30 2025, and
470645 -    there is no report of improper or harmful wear as a result of
470646 -    having failed to rotate the tires today. ref SDS 30 4526
470647 -
470648 -
470649 -
470650 -
470651 -
4707 -

SUBJECTS
Brake Inspection, 990507

4804 -
480401 -  ..
480402 - Brake Inspection
480403 -
480404 - Follow up ref SDS 26 3483, ref SDS 5 3483.
480405 -
480406 - Quality Care report has a heading for inspection every 15K miles that
480407 - says...
480408 -
480409 -      Inspect brake system, including lines, hoses and parking brake.
480410 -      ref DRT 1 7654
480411 -
480412 -      There is no indication of inspection, evidently because it falls
480413 -      with in the 15K inspection cycle.
480414 -
480415 -      We need to know the mileage param S&C is using for determining
480416 -      the next inspection.
480417 -
480418 -         [On 000630 brakes evidently inspected. ref SDS 30 3483
480419 -
480420 - Quality Care report says brake inspection not required this visit.
480421 - ref DRT 1 0180
480422 -
480423 -              Front Brakes     Rear Brakes
480424 -
480425 -   000324    (Not Inspected this visit)    ref DRT 1 0180
480426 -   991119    8 & 8/32       10 & 10/32     ref DRP 11 7493
480427 -   990507    8 & 9/32         3 & 2/32 Svc ref DRP 10 7493
480428 -   980619       10/32             4/32     ref DRP 7 7493
480429 -   980127       10/32             5/32     ref DRP 6 5722
480430 -   971029       11/32 Service     5/32     ref DRP 5 5890
480431 -   970624        9/32             5/32     ref DRP 3 6902
480432 -   970418        1/32 service     6/32     ref SDS 3 0868
480433 -   970121        6/32             8/32     ref SDS 2 6782
480434 -   960802        8/32            10/32     ref SDS 1 6851
480435 -
480436 -
480437 -
480438 -
4805 -
4806 -
4807 -
Distribution. . . . See "CONTACTS"