CONTACTS 
0201 - S & C Ford                           415 553 4400 fax or 800...
020101 - Mr. Steve Wainwright; Customer Service Manager =Telephone
020102 - Service Department

SUBJECTS
Millie's Mercury Sable, 940423
Safety Checks
Change Oil, Hoses, Tire Tread Wear

0405 -    ..
0406 - Summary/Objective
0407 -
040701 - Follow up ref SDS 29 0000 ref SDS 28 0000.
040702 -
040703 - Talked to Steve.
040704 -
040705 - He said he does not know what is going on.  Wants to check the
040706 - computer.
040707 -
040708 - He said the car has been inspected and they found a heater hose is
040709 - leaking.
040710 -
040711 - I asked if I can get the car at noon, during a break in a trial I am
040712 - attending as a juror?
040713 -
040714 - Steve said the inspection shows that the cost has gone up from the
040715 - estimate of $100 yesterday, to about $180.
040716 -
040717 - I agreed to this increase.
040718 -
040719 - Steve suggested upping the estimate to $250 in case they find more
040720 - problems in doing the work.  He noted that, since I will be in jury
040721 - duty, they will not be able to get additional authorization in time
040722 - to complete the work by noon.  He feels $250 will be adequate.
040723 -
040724 - I agreed to the $250, and asked if he feels confident I can get the
040725 - car at noon?
040726 -
040727 - Steve said the car should be ready by noon.  He will call if there are
040728 - any delays, and leave a message to confirm when the car can be picked
040729 - up.
040730 -
040731 - I will check for messages before visiting S&C during the noon trial
040732 - break.
040733 -
040734 -
040735 -
040736 -
0408 -
0409 -
0410 - 0819 Millie
0411 -
041101 - I called Millie in Grand Junction, where she is vacationining, and
041102 - scheduled to return today.
041103 -
041104 - Explained we will not have the car available for me to pick her up at
041105 - the airport in Oakland when she arrives.
041106 -
041107 - She will take a shuttle from the Airport to BART, and then take BART
041108 - to Concord.  She will call Pam to pick her up at BART in Condord to
041109 - drive her home.
041110 -
041111 -
041112 -
0412 -
0413 -
0414 - 1200
0415 -
041501 - Took BART from the Court House on Van Ness and McAlister to Golden
041502 - Gateway.
041503 -
041504 - There were no messages from S&C reporting delays in completing the
041505 - work, from Steve's explanation this morning that the car will be
041506 - ready by noon.
041507 -
041508 - Drove S&C's car rental to S&C to pick up our car.
041509 -
041510 - Turned the car into the car rental office.
041511 -
041512 - Went to the customer window to pay for the car repairs.
041513 -
041514 - The attendant said the service agent wants to talk with me.
041515 -
041516 - I found Steve at the service counter.
041517 -
041518 - Had to wait 15 minutes, while he finished with another customer.
041519 -
041520 - Steve advised that no work has been done, because the mechanic found
041521 - additional problems that increased the cost above $250 estimate Steve
041522 - reported this morning.  S&C did not want to proceed until I approved
041523 - the additional work again.
041524 -
041525 - We reviewed our planning this morning where I gave approval for S&C to
041526 - complete the work in time to pick up the car at noon, during the lunch
041527 - break.  I now have only 20 minutes to get back to trial.  If I am
041528 - late the judge will be disappointed that jurors, lawyers, litigants
041529 - and witnesses are delayed.
041530 -
041531 - Steve said S&C learned through starting the work on the car after our
041532 - call this morning that the cost would exceed the amount he estimated
041533 - the original estimate should be increased.
041534 -
041535 - I asked why there was no notice on the telephone message system, as we
041536 - planned this morning, about this new information, so I could have
041537 - avoided the expense of this trip.  Now I have to make another trip
041538 - back to S&C.
041539 -
041540 - Steve said he has not had time to call.  S&C is really busy today.
041541 -
041542 - I asked about the amount of additional repairs?
041543 -
041544 - Steve said the cost is now up to about $420.
041545 -
041546 - I approved that work based on Steve's recommendation that this is a
041547 - reasonable and necessary expense.
041548 -
041549 - S&C's driver was avialable, and drove me back to the Cour House just
041550 - in time to start afternoon hearings at 1330.
041551 -
041552 -
041553 -
0416 -
0417 -
0418 - 1707
0419 -
041901 - After trial ended for the day at 1630, took BART to Golden Gateway.
041902 -
041903 - There were no messages from S&C, but I called and talked to the
041904 - customer service rep.  She said our car is ready.
041905 -
041906 - Took a cab to S&C which cost $11 with a tip.
041907 -
041908 -
041909 -
0420 -

SUBJECTS
Seasonal Inspection, Safety Check
Millie's Mercury Sable, 940423
Temperature Problem, Hoses Leaking
Leaks Oil, Fuel, Hoses
Hoses and Tubes, Evaporative Fuel System
Hoses, Clamps for Engine Cooling System
Radiator

1210 -
121001 -  ..
121002 - Hose Repair Cost $404, Saved $800
121003 - Engine Cooling System, Hoses, Clamps, Conflict in Inspection Reports
121004 -
121005 - Followed up ref SDS 29 0784, ref SDS 28 8111.
121006 -
121007 - Received invoice #333498, ref DRT 1 0001, in the amount of $404.06
121008 -
121009 - Invoice says.... ref DRT 1 0004
121010 -
121011 - A  T3.0 COOLAND LEAK CHECK AND REPORT
121012 -      DEN10 DIAG ENGINE -SEE ASM
121013 -             353 CPC
121014 -             354 CPC
121015 -                                                       275.37  275.37
121016 -    1 F10Y*18472*D HOSE -HEATER OUTLET          14.81   14.81   14.81
121017 -    1 F1DZ*8597*A HOSE & CLAMP ASY - WATER BYPA 18.04   18.04   18.04
121018 -    4 B7A*8287*A CLAMP HOSE                      1.59    1.59    6.36
121019 -    1 E9DZ*8260*J HOSE-RAD UPPER                20.81   20.81   20.81
121020 -    1 F1DZ*8286*B HOSE - RADIATER LOWER         16.61   16.61   16.61
121021 -    4 B7A*8287*B CLAMP HOSE                      1.72    1.72    6.88
121022 -    1 19549-2 COOLANT FORD                      12.95   12.95   12.95
121023 -    1 F10Y*18472*C HOSE -HEATER OUTLET          16.54   16.54   16.54
121024 -   WC HAZARDOUS WASTE COLLAND REMOVAL
121025 -             353 CHW                                     6.08    6.08
121026 - 83293 PRESS CK SYSTEM FOUND LEAD AT HEATER HOSE. TECH 353
121027 - REPLACED.UPPER AND LOWER RADIATOR HOSE S, HEATER CORE HOSES
121028 - AND BY-PASS HOSES, PRESSUE TEST COOLING SYSTEM. PASS
121029 -
121030 - This appears to fix a problem with the cooling system which was
121031 - inspected by S&C on 000324 and found to be okay, ref SDS 28 6661,
121032 - except the Quality Care report indicates an inspection may not have
121033 - occurred. ref SDS 28 1770
121034 -
121035 - Another section of QC report on 000324 says radiator was inspected and
121036 - found to be okay. ref SDS 28 9954
121037 -
121038 - Not sure if this scope of work is related to leaking fluid reported in
121039 - Quality Care report on 000324. ref SDS 28 8111
121040 -
121041 -     [On 000630 inspection on 000630 showed no further evidence of
121042 -     leaking. ref SDS 30 9954
121043 -
121044 -
121045 -
121046 -
121047 -
121048 -