Knowledge Management Consortium, Inc.
San Francisco Chapter
Street address
San Francisco, CA 94111
800 340 7064
Date: Thu,22 Aug 2002 19:03:26 -0700
03 00050 60 02082204
Unfinished Revolution
ba-ohs-talk@bootstrap.org
OHS DKR Project
SRI International
333 Ravenswood Avenue
Menlo Park, CA 94025
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Subject:
Weblogs Groove Improving Lotus Notes
Weblogs, Grove and Groove
Rod,
Thanks for your message.
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I am not inclined to "...point out which of the KM solutions listed in
the proven template he submitted on 020610 accomplish Ozzie's ideas for
enterprise management with Grove, Groove and LN. Would like to see some
work product showing time and money saved, etc..." simply as an academic
exercise.
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Besides, these are positively NOT "KM solutions," but simplistic
information technology gadgets.
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This is a broad area with too many considerations to draw any sweeping
conclusions. That, in fact, is the point of the slide, IMO. Excellence
in this area requires deep and rigorous analysis.
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Sadly, too many attack their opportunities/problems with application
feature/function charts or some superficial technical notion, only to be
greatly disappointed when they fail to achieve any form of productivity
improvement, intellectual growth or even recognition.
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"What seems most striking, however, is how all of this enterprise
management sits with the CEO who is worried about accountability?"
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There is a bit o' malarkey in this loaded question. For example, isn't
the CEO concerned about the ephemeral nature of telephony? How about
impromptu hall meetings and knowledge creation at the golf course and
yakatori bars?
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It is unreasonable and farcical to expect to record for time immemorial
every fleeting thought and passing notion in the modern knowledge-based
enterprise or organization.
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In fact, the freedom from such overweening record keeping is what often
enables/spurs flashes of brilliance and innovation.
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Besides, a lot of what's required to be effective and innovative today
revolves around intimate social interaction, building deep trust
networks, high emotional awareness and unfettered interactions.
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Misuse, overuse and plain abuse of electric media for organizational
memory has shown over and over to be counter-productive in many
non-deterministic scenarios requiring highest-order abstraction,
cognition, trust and judgement.
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Quite simply, that's why it is a crime in many states to record
interactions w/o permission. Often, people just don't share and create
as well when they are being recorded.
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This rather specious concern has be raised before, but it is almost
always a red herring.
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However, having said that, there is a KM paradox that states in order
for information to be useful, it needs to be group or department-wide,
while in order for information to be valuable, it needs to be
enterprise-wide.
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For the most part, this paradox remains unresolved.
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Finally, many KM practices give scant credit and responsibility to the
people involved. In fact, they are perceived as a rather inferior
biological exponent of the information system or technology.
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The technology-centric approach is backward, common and insidious. Human
information behaviour is not unlike most other universal human
behaviours and are best described by well-worn and empirical tenants of
economics, enlighten self-interest, social network analysis and cultural
anthropology.
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The genius of Groove Networks is in putting social networks ahead of
technology. It is that simple. Their intermodal collaboration and social
tooling achieves the breakthrough to truly augment human intelligence
and boost Collective IQ overall. Today, nothing else comes close.
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Groove is a major achievement, a state change really, in the domain of
electronic human interaction, collaboration and Collective IQ. It is a
profound, fundamental advance.
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If Groove sounds like OHS/DKR, it is because it represents the elemental
qualities of this vision far better than any thing that has come before
it, so far ahead to almost defy comparison.
Cheers,
John Maloney
President
kmcluster@collaboratory.com