CONTACTS 

SUBJECTS
Study Bridge to New Way of Working Intelligently Add Links to Email G

0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 17 0000.
040502 -
040503 -
040504 -
040505 -
040506 -
040507 - Complete assigning subjects to record on call with Jack Park.
040508 -
040509 -
040510 -
040511 -
040512 -
040513 -  ..
0406 -
0407 -
0408 - Discussion
0409 -
040901 - Bridge to New Way of Working is Experience and Study
040902 - Links Introduce New Way of Working Intelligently
040903 -
040904 - We reviewed objections to links in email that help people experience
040905 - benefits of Knowledge Management for transformation to a new way of
040906 - working intelligently.  Transformation requires both experience and
040907 - study as a bridge from current work practices to a new way of working.
040908 -
040909 - The SDS record on the Internet provides exposure to work product that
040910 - demonstrates a new way of working using the eight (8) steps shown in
040911 - the record on 001219. ref SDS 11 4W4L
040912 -
040913 -  ..
040914 - Jack remembered this evening that one of the objectives of OHS/DKR
040915 - which has been set by Doug Engelbart is to add links in email, shown
040916 - by the record on 020820 reviewing a letter from Jack's friend, Murray
040917 - Altheim. ref SDS 14 KY4I  Jack recalled recent concerns on 020924 that
040918 - helping people experience a new way of working using links in email to
040919 - save time and money is impolite, insulting and arrogant.
040920 -
040921 -  ..
040922 - Jack explained his practice of using links is a lot faster and easier
040923 - than using cut and paste to put everything into an email for alerting
040924 - people about supplemental information.  He feels his method of linking
040925 - that allows people to search through an entire document looking for
040926 - relevant information does not make people mad the way some people
040927 - react to Rod's email that links to specific relevant context, e.g.,
040928 - John Maloney, Dave Snowden and Morris Jones. Jack said he uses links
040929 - in email to people working on the OHS/DKR project because they are
040930 - accustomed to getting links, but people outside the project get
040931 - frustrated using a new way of working.  Jack suggested that, instead
040932 - of sending links, information at a linked location can be incorporated
040933 - into an email using cut and paste. Jack's suggestion seems to align
040934 - with Eric Armstrong's ideas on email reported in the record for
040935 - 020530. ref SDS 12 RK5M
040936 -
040937 -  ..
040938 - We did not discuss the risk of error from denying people opportunity
040939 - to access original sources for verification, and, also, access
040940 - context, which aids understanding correlations, implications and
040941 - nuance, as noted by Gil Regev in a letter on 001019 thanking Jack for
040942 - providing links under the idea of "cross-referencing." ref SDS 10 TF5H
040943 - Links using addresability available in SDS empower people with instant
040944 - access to context, which expands comprehension and accuracy of meaning
040945 - drawn from information.  Jack feels people are willing to pay the
040946 - price for acting on inaccurate understanding, rather than invest a few
040947 - seconds to verify context.
040948 -
040949 -
040950 -  ..
040951 - Dilemma How to Learn Power of Linking without Experience with Links
040952 - Knowledge Management Dilemma How to Learn Without Experience Nor Study
040953 -
040954 - We tried unsuccessfully to discuss the knowledge management dilemma of
040955 - how to help people transition from IT to a new way of working without
040956 - providing opportunity to experience a new way of working?  Links in
040957 - email are only a small, preliminary step from IT to a culture of
040958 - knowledge.  If people get an email with a link, there is no
040959 - requirement to open the link, only opportunity to do so if time
040960 - permits.  This still seems to be an emotional issue, so there was no
040961 - progress.
040962 -
040963 -
040964 -  ..
040965 - Microsoft Support for IT Discourages Work on Knowledge Management
040966 - Giving Up on OHS/DKR Mission to Enable Whole New Way Thinking
040967 - Objective OHS/DKR to Enable New Way of Working is Abandoned
040968 -
040969 - Jack seemed to indicate that the mission of OHS/DKR, which Jack is
040970 - advancing with his work on Nexist, to enable a whole new way of
040971 - working, as shown on Doug Engelbart's website, reported on 991222, has
040972 - been abandoned. ref SDS 6 3696  Jack commented that Microsoft has won
040973 - the battle of wordprocessing, and so transformation to a new way of
040974 - working that improves Microsoft's capabilities is impossible, because
040975 - everybody wants a Microsoft program.  He used the phrase....
040976 -
040977 -
040978 -                    Microsoft rules the world
040979 -
040980 -  ..
040981 - Giving up on creating a DKR to solve world problems, planned for the
040982 - OHS team on 000120, ref SDS 7 1215, aligns with Tom Munnecke giving up
040983 - on improving health care, reported on 020911, ref SDS 16 KE5N, and,
040984 - also, aligns with Murray Altheim's report on 020820 that people have
040985 - given up because links take too much time, ref SDS 14 O1QQ, and
040986 - accuracy in email is not necessary, is too stressful, ref SDS 15 0G4F,
040987 - and changing life-style is is not relaxing. ref SDS 15 MA9G
040988 -
040989 -      [On 021107 Bill Gates reported people are frustrated using
040990 -      Microsoft programs because nobody can find anything, so Microsoft
040991 -      planning new project to create software that enables people to
040992 -      find information quickly when needed. ref SDS 18 EF5I
040993 -
040994 -
040995 -
040996 -
040997 -
040998 -
0410 -

SUBJECTS
Spreadsheet for Knowledge Combines Structure with Creativity, Killer
Complexity Managed Summary Linked to Detail
Munnecke, Tom Describes SDS and Communication Metrics as Unrealistic

180501 -  ..
180502 - Spreadsheet for Knowledge Newtonian Organization Aids Productivity
180503 - Newtonian Methods Manage Complexity Using Spreadsheet for Knowledge
180504 - SDS New Way Working Intelligently Newtonian Methods Manage Complexity
180505 -
180506 - Jack related having discussed SDS and Com Metrics with Tom Munnecke
180507 - and with Dave Snowden.
180508 -
180509 -     On 020911 Tom was asked during a telephone call to review POIMS,
180510 -     and indicated he would try to get to it. ref SDS 16 XS4U  On
180511 -     020918 Dave was asked in a letter to review POIMS.  So far, Tom
180512 -     and Dave had not had time to respond.
180513 -
180514 -  ..
180515 - Jack indicated this evening that Dave told Jack during a meeting at a
180516 - recent professional conference that Dave enjoys the correspondence he
180517 - has received on SDS and Com Metrics.
180518 -
180519 -  ..
180520 - Jack further indicated that Tom Munnecke has described SDS and Com
180521 - Metrics as striving for an antiquated, outdated vision of a Newtonian
180522 - world, where information, people and events are expected to act like
180523 - balls on a billiard table following precise results of cause and
180524 - effect.  Jack explained this evening understandings that Tom feels the
180525 - world is more like an environment of mice that do not respond with
180526 - precise and predictable results when impacted by inputs.  This is
180527 - similar to the problem some people present of trying to heard cats.
180528 -
180529 -  ..
180530 - We reviewed the SDS design that enables the management science of
180531 - Communication Metrics so people can cope with new realities.  Faster
180532 - information technology compounds complexity that overwhelms the
180533 - conscious span of attention.  People unable to comprehend the pace of
180534 - events react randomly in chaos without evident cause and effect
180535 - relationships.  Business practice degrades to entropy, reported in a
180536 - study by the U.S. Air Force Institute of Technology (USAFIT), reviewed
180537 - on 970707. ref SDS 5 0108  The growing challenge of a new world order
180538 - is explained in NWO, and requires a new kind of technology that
180539 - leverages human intelligence for converting information into
180540 - knowledge. ref OF 2 1675
180541 -
180542 -  ..
180543 - SDS is a new kind of technology that integrates time with information
180544 - to provide a spreadsheet for knowledge, explained in POIMS,
180545 - ref OF 1 1232, and discussed at Intel on 950927. ref SDS 4 51HP
180546 -
180547 -  ..
180548 - The objective is not perfection, implied by Jack's analogy of balls on
180549 - a billiard table, but rather opportunity for improvement to avoid
180550 - continual bumbling described by Henry Kissinger, reported on 940609.
180551 - ref SDS 3 4238
180552 -
180553 -  ..
180554 - Jack seemed despondent this evening that the world cannot be improved
180555 - because everybody wants to use Microsoft programs.
180556 -
180557 -  ..
180558 - We reviewed experience reported by USACE that SDS adds value to
180559 - Microsoft programs, and other information systems. ref DRP 1 6172  SDS
180560 - is not deterred by Microsoft nor does SDS present a threat to
180561 - Microsoft, rather SDS provides complementary support that empowers
180562 - people to avoid the chaos Jack and Tom are worried about, that also
180563 - worries Henry Kissinger.
180564 -
180565 -  ..
180566 - People at USACE, at PG&E, at DNRC, wherever SDS has been used for
180567 - Communication Metrics, everybody has used Microsoft programs.  Within
180568 - a few months a culture of knowledge became acceptable to those gaining
180569 - benefits of intelligence provided by SDS.  For example, on 000709 Bill
180570 - DeHart explained the advantage of bringing better organization to
180571 - solve the very problem of complexity that Jack cites the evening.
180572 - ref SDS 9 1029
180573 -
180574 -
180575 -
1806 -

SUBJECTS
Park, Jack Advertise Tutorial Demonstration Pilot Test Evaluate SDS A
Advertise Tutorial Demonstration Pilot Test Evaluate SDS Application
Use SDS Enable People Discover Through Experience Advantage of Workin
Deployment SDS Experience Pilot Test Next Step in KM Development So P
Advertise Tutorial Demonstration Pilot Test Evaluate SDS Application

2708 -
270801 -  ..
270802 - Market SDS with Links to POIMS in SDS Records on the Internet
270803 - SDS Adds Value to Communication Using Wordprocessing, Email, Meetings
270804 -
270805 - Jack suggested putting a link in all of the SDS records that goes to
270806 - the explanation in POIMS, so people who open SDS records on the
270807 - Internet can learn about the process of converting information created
270808 - using Microsoft programs, into useful knowledge.
270809 -
270810 -  ..
270811 - Jack further suggested that the POIMS introduction should not explain
270812 - how SDS solves problems people have with their current work practice,
270813 - because that has a negative emotional impact on customers.  This
270814 - seemed to be understanding Jack drew from discussions with Tom
270815 - Munnecke, because Jack indicated that Tom proposes framing a sales
270816 - message that offers to enhance existing capability, rather than solve
270817 - problems.
270818 -
270819 -  ..
270820 - Enhancing something and solving a problem by adding value seems like a
270821 - distinction without a material difference.
270822 -
270823 -  ..
270824 - For example, SDS adds value to information technology, like Microsoft
270825 - Word and Outlook, and to information from telephone calls, watching
270826 - television, reading a book and attending meetings, by enabling people
270827 - to manage context, understand alignment, and create and apply
270828 - organization that expands span of attention and strengthens memory.
270829 - Better personal and organizational memory that overcomes limited span
270830 - of attention augments human intelligence, as reported on 900319,
270831 - ref SDS 2 0001 Working intelligently avoids the price people pay for
270832 - inaccurate memory exercised in using information technology, like
270833 - Microsoft Word and Outlook, and like telephone calls, watching
270834 - television and attending meetings, that rely on common sense, as
270835 - reported on 900303. ref SDS 1 4456
270836 -
270837 -  ..
270838 - SDS makes it fast and easy to add links to email in only a few
270839 - seconds, which empowers people to access context that improves
270840 - understanding information, as discovered recently by Stuart Harrow
270841 - after only a few minutes of instruction.
270842 -
270843 -  ..
270844 - Each of these explanations discussing enhancing existing capabilities,
270845 - and do not explicitly mention "solving a problem," yet most people
270846 - recognize that the only reason to enhance something is to solve a
270847 - problem with it.
270848 -
270849 -  ..
270850 - Jack recommended improving Help for SDS so there can be a tutorial on
270851 - the Internet and an application which people can download to tryout,
270852 - and get some positive feedback.
270853 -
270854 -
270855 -
270856 -
2709 -

SUBJECTS
Outline Program Venture Failed 20 Years Ago

280301 -  ..
280302 - Outline Program Attracts Funding with Tutorial on Internet
280303 -
280304 - Jack explained a recent success by a developer of an outline who seems
280305 - to have won financial support because their program was downloaded in
280306 - the manner he suggests and this experience was convincing to someone
280307 - who is able to invest in the new program.  Jack said Eric Armstrong
280308 - has now joined the team and they are making good progress.
280309 -
280310 -  ..
280311 - We reviewed the record showing that outlining is an important part of
280312 - management practice, but does not improve productivity and earnings.
280313 - POIMS explains a critical mass of integrated tasks are needed for
280314 - Knowledge Management. ref OF 1 2688  Dave Snowden reported in an
280315 - article published this past May, and reviewed on 020608, that IBM's
280316 - research shows all KM solutions have proven ineffective. ref SDS 13
280317 - ZN6I  IBM's research confirms prior findings. ref SDS 13 QV5G  Eric
280318 - Armstrong may help this current outline effort succeed based on Eric's
280319 - prior experience, reported on 000517. ref SDS 8 N25M
280320 -
280321 -  ..
280322 - One of the challenges of downloading SDS on the Internet is that it
280323 - cannot be learned in 20 minutes.  What might be done, and perhaps this
280324 - was Jack's point, is to build some kind of a routine that would simply
280325 - take people through the program.  In other words, it could be like a
280326 - televisied demontration.  Jack suggested that Gary Johnson might
280327 - contribute to this objective.  My feeling is that this would be very
280328 - complicated, and might not in the end enable people to grasp a new way
280329 - of working.
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