THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: January 14, 1994 03:00 PM Friday; Rod Welch

Visited Morris to install SDS again.

1...Summary/Objective
2...SDS Usability Design
3...SDS Requirements and Architecture
.......Additional Features Needed
...............Conventional Calendar Formats
.......SDS Provides Spreadsheet for Knowledge
.......Analysis Enhanced by SDS Knowledge Space
4...Automatic Links
....Citations "Automatic"?
5...Productive Meetings Rare Events
6...Lack of Sales
...................long way around is the short way there
......Morris is now using the Newton, in place of the Wizzard. He said
7...Voice data entry would greatly ease the burden of the learning curve,


..............
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CONTACTS 
0201 - Chips & Tech.                                                                                                                                                      O-00000039 0201
020101 - Mr. Morris E. Jones
020102 - Vice President
020103 - Advanced Products

SUBJECTS
Chips & Tech, SDS program Update, Jan 14, 1994
Config.sys
Mouse & Windows

0605 -
0605 -    ..
0606 - Summary/Objective
0607 -
060701 - Follow up ref SDS 25 0001, ref SDS 24 0001.
060702 -
060703 - Installed current version of SDS to the prior program that was deleted
060704 - for reasons on 931210. ref SDS 21 0001
060706 -  ..
060707 - Discussed SDS marketing potential.
060709 -  ..
060710 - Investigated Medit compiler problem, and decided to focus on the menu
060711 - system, instead of investing the time to fix the compiler.
060712 -
060714 -  ..
0608 -
0609 -
0610 - Progress
0611 -   ..
061101 - Initially, I installed some of my records in order to accomplish
061102 - the objective at ref SDS 21 line 090805, but deleted then them so
061103 - Morris' computer would not be messed up when he compresses the disk
061104 - and does a backup.
061106 -  ..
061107 - His Windows program still has the SDS icon, and autoexec.bat still
061108 - had in the path command:
061109 -
061110 -                      c: sd 01
061112 -  ..
061113 - We seem to have lost the ability to use the mouse in Windows which was
061114 - created at ref SDS 21 line 090809.  For some reason the mouse would not
061115 - work.  Since the change to the autoexec.bat and the SDS icon in the
061116 - Win Program Manager were still there, it is curious that the mouse
061117 - configuration created previously would be missing.
061118 -
061119 -
061120 -
061121 -
061122 -
061123 -
0612 -

SUBJECTS
Chips & Tech, SDS, Evaluation
SDS Marketing, Customer Perceived Value
Thinking Through Writing
Meeting Notes, confirm understandings
Correlates all MI - who, what, when, where
Writing "everything" down
3 x 5 Cards, Improve Organization of
Critical Mass Management Practices Must Be
Good Management Defined Intelligence Memory Organization Analysis Ali
Morris Listed SDS Features that Integrate Features in Other Popular S

2912 -
291301 -  ..
291302 - SDS Usability Design
291303 -
291304 - We considered at some length the design of SDS and its potential to
291305 - improve management productivity from the perspective of a customer's
291306 - decision to buy.
291307 -
291308 - Morris does not feel SDS accomplishes important tasks at less cost
291309 - than his current practice, which seems to conflict with his comments
291310 - on 911121. ref SDS 5 5699
291312 -  ..
291313 - Morris will review the SDS & POIMS scope statement, ref OF 2 0001,
291314 - submitted during the meeting, and send comments on its coherence,
291315 - relevance and the extent to which he feels SDS does or does not
291316 - achieve the objectives of POIMS.
291317 -
291319 -  ..
291320 - SDS Requirements and Architecture
291321 -
291322 - On 930819 Morris discussed creating a Windows version of SDS.
291323 - ref SDS 15 QL7H
291324 -
291325 - Today, Morris drew on the wallboard in his office the components of
291326 - SDS, which are shown in a schematic. ref OF 3 008M....
291327 -
291328 -           Schedule                        Reports
291329 -           Diary                           Correspondence
291330 -        *  SDS Records                     File Management
291331 -           Contacts                        Editor
291332 -           Subjects/Functions              Other Programs
291333 -
291334 -
291335 -     *  Labeled SDS Records:  "Snippets of Information."
291337 -         ..
291338 -        On 911121 Morris called SDS records "3 x 5 cards" ref SDS 5
291339 -        8849
291340 -
291341 -           [On 950223 mentions 3x5 cards again. ref SDS 30 9933
291342 -
291343 -           [On 950802 Morris working on data structure for SDS Windows
291344 -           program. ref SDS 34 0001
291346 -            ..
291347 -           [On 020108 Morris proposes developing data flow and
291348 -           structure map for SDS architecture. ref SDS 50 8G6I
291350 -            ..
291351 -           [On 020110 Morris considering requirements for SDS
291352 -           architecture again. ref SDS 51 C53H
291354 -  ..
291355 - This was the first substantive consideration of SDS and the POIMS
291356 - design, first requested on 930102. ref SDS 12 0001
291358 -  ..
291359 - I explained these key features are a "critical mass" of integrated
291360 - tasks managers need in order to get some advantage from applying
291361 - technology, primarily because it provides the harmony of combining
291362 - time and informtion, emulating human thinking.
291363 -
291364 -     [On 001219 steps using SDS for new way of working. ref SDS 49 QT6F
291366 -  ..
291367 - Morris labeled these capabilities "OK" but recommended the following:
291368 -
291370 -        ..
291371 -       Additional Features Needed
291372 -
291373 -       1.  Create CPM links between scheduled tasks.
291374 -
291375 -       2.  Morris demonstrated some calendar views available on the
291376 -           Newton computer that he feels would improve SDS market-
291377 -           ability, by enabling Users to "manage their schedule."
291379 -                ..
291380 -               Conventional Calendar Formats
291381 -
291382 -               He created in an editor file the following alternate
291383 -               screen designs to enable a User to enter the length of
291384 -               appointments:
291385 -
291386 -                    •   Monthly calendar with appointment dates blocked
291387 -                    •   Daily format showing appointment times
291389 -        ..
291390 -       I explained SDS is not intended to provide these features, since
291391 -       others already do them adequately, and they do not contribute in
291392 -       any measurable way to earnings.
291394 -        ..
291395 -       The purpose of SDS is to create alignment between.....
291396 -
291397 -           •  What is scheduled and what has been done, i.e., support
291398 -              planning based on history and experience. ref OF 2 8535
291399 -
291400 -           •  What has been done, and what caused it. ref OF 2 2300
291402 -               ..
291403 -           •  What is scheduled and what is accomplished, with
291404 -              organizational objectives. ref OF 2 1110
291405 -
291406 -       ...because knowledge of causation is the source of earnings and
291407 -       the rise of civilization.
291409 -        ..
291410 -       Morris feels this is overkill, because management is mostly
291411 -       communication, and there isn't enough time to micromanage
291412 -       everything.   He said nobody else works that way, as noted on
291413 -       911123. ref SDS 7 0477  Everybody feels expediting and better
291414 -       hearing are the best way to get things done.
291415 -
291416 -           [On 950204 Morris attended a seminar on management that
291417 -           presented procedures that sounded like the way SDS is used;
291418 -           this still seemed like overkill. ref SDS 29 5932
291420 -        ..
291421 -       We reviewed frustrtion on 890809 because failure to listen
291422 -       causes delay, extra cost, loss and failure. ref SDS 2 126J
291424 -        ..
291425 -       This indicates that improving "listening" requires doing more
291426 -       than biological hearing.  SDS strengthens understanding and
291427 -       follow up to get things done correctly, on time and within
291428 -       budget, which Morris recognized on 890809 is a major short fall
291429 -       in management that needs support. ref SDS 2 CJ9J
291431 -        ..
291432 -       Morris still feels there is not enough time, or that biological
291433 -       hearing can be improved to listen well enough without using SDS.
291435 -        ..
291436 -       Seem to be getting into denial here.
291438 -        ..
291439 -       On 921127 Morris was frustrated that inconsequential details
291440 -       become major problems. ref SDS 10 0674
291441 -
291442 -
291443 -
291444 -
291445 -
291446 -
291447 -
2915 -

SUBJECTS
Capturing the record Creating and shaping understanding
Discovering gaps in understanding
Deliberative Analysis Thinking Through Writing
Executive Challenge, Self Dialog Wordprocessing Different from SDS
Chronology Experience Causation Case Correlations Implications
What Did We Say, What Did We Hear, What Did
Spreadsheet Knowledge Links Bottom Line to Correct Details
Scratch SDS Starts with Prior Work
Investing Intellectual Capital Experience Saves Time
Writing Manuals Formal Documents Different from Writing in SDS to Und
Writing Formal Documents Conceals Benefits of SDS for Managing Writin
Writing Communication Documentation Paperwork Slow Bureaucratic Never
New Way Working Life Style Change, Don't Want to Spend All Day at Com

6815 -
681601 -        ..
681602 -       SDS Provides Spreadsheet for Knowledge
681603 -       Analysis Enhanced by SDS Knowledge Space
681604 -
681605 -       We reviewed SDS capability that provides a unique environment to
681606 -       enhance alphabet technology for analysis and decision support.
681608 -        ..
681609 -       In simplest terms, it lifts the capacity to think, remember and
681610 -       communicate by expediting reading and writing, explained in
681611 -       POIMS. ref OF 2 3742
681613 -        ..
681614 -       Morris commented that SDS capability can be accomplished using
681615 -       conventional wordprocessing, spreadsheets, filing cabinets, 3x5
681616 -       cards and secretaries, but that most executives do not know how
681617 -       to analyse their work, or, in any case, don't do it because it
681618 -       takes a long time.  Paul Teicholz made a similar point at
681619 -       Stanford on 900703. ref SDS 3 1716
681620 -
681621 -          [On 940125 Morris made same point again. ref SDS 28 5I3L
681623 -        ..
681624 -       That seems like a lot of stuff that SDS helps people accomplish
681625 -       faster, better and cheaper.
681627 -        ..
681628 -       We reviewed Morris favorable explanation of SDS on 911123.
681629 -       ref SDS 7 0477
681631 -        ..
681632 -       Morris said the value of SDS records is my ability to analyse,
681633 -       but most people need a lot of time to figure out what to write
681634 -       about, organize it and craft analysis.  This is hard to do for
681635 -       every call, meeting and task during the day.  Since there isn't
681636 -       enough time to analyse everything, people get discouraged and
681637 -       feel its okay not analyse anything.
681638 -
681639 -          [On 950204 SDS enhances alphabet technology. ref SDS 29 4995]
681641 -           ..
681642 -          [On 980307 Andy Grove, CEO of Intel, says writing copious
681643 -          notes requires diligence and is essential for executives to
681644 -          remove ambiguity of mental maps. ref SDS 42 3668]
681646 -           ..
681647 -          [On 990625 Fortune magazine published study explaining
681648 -          successful CEOs perform analysis, unsuccessful CEOs feel
681649 -          others should do the analysis. ref SDS 44 1024]
681651 -        ..
681652 -       I cited three (3) SDS advantages over conventional methods...
681653 -
681654 -          1.  The first idea of SDS is to capture the record of what
681655 -              happened, what was said and seen.  This is expedited in
681656 -              SDS by recycling prior related events, as explained in
681657 -              POIMS. ref OF 2 6649  We don't start from scratch with a
681658 -              blank page, as occurs in conventional practice.  Analysis
681659 -              of correlations, nuance and implications is a by-product
681660 -              that flows from the exercise to capture the record, see
681661 -              POIMS ref OF 2 0504, and discussion at Stanford on
681662 -              900703. ref SDS 3 6381
681664 -                 ..
681665 -                [On 990712 Morris complained again that SDS takes too
681666 -                much time because of starting with a blank page.
681667 -                ref SDS 45 8019]
681669 -                 ..
681670 -                [On 000212 knowledge management innovation proposes not
681671 -                starting from blank page. ref SDS 47 6864]
681672 -
681673 -          2.  "Analysis" is improved and expedited by instant access to
681674 -              information for alignment and connections that reveal
681675 -              conflicts with prior events, which are otherwise beyond
681676 -              span of attention, and so are overlooked causing to
681677 -              mistakes, rework, delay, extra cost, conflict and stress.
681678 -              On 931130 Drucker notes analysis is a core responsibility
681679 -              of management. ref SDS 20 7911  A continuous information
681680 -              stream in SDS hardwires personal "experience" as an
681681 -              evolving web of contextual chronologies showing cause and
681682 -              effect by subject, commonly called "knowledge," or
681683 -              "experience." Relationships between analysis, documents,
681684 -              people, time and objectives places information into a
681685 -              spreadsheet for knowledge, or Knowledge Space, as
681686 -              discussed on 931008, ref SDS 17 3083, and in POIMS.
681687 -              ref OF 2 6649
681689 -               ..
681690 -          3.  Notice of conflict, that is otherwise suppressed by the
681691 -              noise of daily events, permits adjusting course to avoid
681692 -              mistakes.  The benefit of saving time and money, in
681693 -              combination with fast and easy access to "intelligence"
681694 -              through multiple paths for time, people, documents and
681695 -              subjects that emulate human recall, increases the sense
681696 -              of personal and organizational reward.  When it is
681697 -              rewarding to rely on the record, people take greater care
681698 -              in creating the record, explained in POIMS. ref OF 2 0858
681699 -              This means fewer mistakes and less wasted time.
681701 -             ..
681702 -            The synergy of integrating these components improves the
681703 -            ability to "think, remember and communicate", as set out in
681704 -            POIMS, ref OF 2 6528, which Morris was asked to consider on
681705 -            930305. ref SDS 13 0001  It is the only way to meaningfully
681706 -            improve management productivity.
681707 -
681709 -        ..
681710 -       Morris showed a manual he wrote in concert with the help of a
681711 -       colleague, using Microsoft Word and an E-Mail system that
681712 -       maintained a record of their communications.  The wordprocessing
681713 -       tool permits extensive annotations of ideas and exchanges on
681714 -       work product, which are suppressed when the document is printed,
681715 -       similar to software engineering tools which discourage analysis,
681716 -       reported at a seminar for CASE, reported on 930308. ref SDS 14
681717 -       0001
681718 -
681719 -          [On 000210 project described to improve process of preparing
681720 -          documents. ref SDS 46 2993]
681722 -           ..
681723 -          [On 000706 Morris demonstrated MS Word can create links
681724 -          quickly and easily; he feels this enables Word to accomplish
681725 -          SDS functions for Com Metrics. ref SDS 48 FPW7
681727 -        ..
681728 -       I explained that writing a manual is an important task of a
681729 -       project to create a manual; but, it is different from "managing"
681730 -       the project.  SDS is to manage the daily details of projects
681731 -       relative to defining scope, scheduling tasks like "writing",
681732 -       recording progress, problems, discussions and analysis on scope,
681733 -       progress, commitments, cost, correspondence, disposition, and
681734 -       integration with other projects and plans.  SDS intends to
681735 -       enable managers to routinely apply the level of analysis Morris
681736 -       used to write the manual, to the "management" process itself,
681737 -       explained above. ref SDS 0 6295 and in POIMS. ref OF 2 6221
681738 -
681739 -           [On 020315 Gary Johnson commented on perspective of people
681740 -           whose work involves writing with wordprocessing. ref SDS 52
681741 -           GHSQ and, ref SDS 52 B99J
681743 -        ..
681744 -       Morris seemed to feel SDS could not have significantly improved
681745 -       work on the manual project.
681747 -        ..
681748 -       I expect this is a common feeling of those who consider SDS,
681749 -       because of the reasons set out in POIMS. ref OF 2 1114
681750 -
681751 -
681752 -
681753 -
6818 -

SUBJECTS
Relationships, Links & Maintenance
Traceability to Original Sources
Evaluation

7205 -
720601 -  ..
720602 - Automatic Links
720603 -
720604 - He feels the links created by using a diary record to schedule a new
720605 - task, described at ref OF 2 line 148, are properly termed:
720606 -
720607 -
720608 -                       "automatic links"
720609 -
720610 -
720611 - ...because they are created without conscious effort by the User to do
720612 - so.
720613 -
720615 -     ..
720616 -    Citations "Automatic"?
720617 -
720618 -    He feels it is not correct to similarly classify SDS citations as
720619 -    "automatic links" because the User must decide when and where a
720620 -    citation is needed, and then use SDS tools to create them, as
720621 -    explained at ref OF 2 line 348.
720623 -     ..
720624 -    Initially, Morris indicated SDS citations can be accomplished with
720625 -    conventional writing tools, and noted that Microsoft Word has
720626 -    macro support to do this.  He explained citations can be created
720627 -    with the Word cut and paste utility, and can then be accessed with
720628 -    another utility.  We were unable to do this on his office comput-
720629 -    er, because it evidently does not have the "citation look-up"
720630 -    utility.
720631 -
720633 -  ..
720634 - I used the notebook computer to briefly demonstrate how SDS citations
720635 - are applied, as explained at ref OF 2 line 188.  We instantly stepped
720636 - through 4 records over the past 3 months showing the background on the
720637 - compiler problem (see segment below), to find information to replicate
720638 - the causation scenario, which I used earlier today to make the file
720639 - Morris used for evaluation (described below). It seemed that Morris
720640 - felt this procedure was much faster and easier than is available by
720641 - other means.  I did not show how citations are created "automatic-
720642 - ally" because the dynamics of the discussion moved to other topics.
720644 -       ..
720645 -      On balance defining the SDS process of creating and accessing
720646 -      citations as "automatic" seems useful because it correctly
720647 -      connotes a much faster and more accurate method of performance,
720648 -      than is entailed by manually keying in the data.  Since citations
720649 -      link particular pieces of information in disparate bodies of
720650 -      data, only the human mind can decide what to link.  Since it is
720651 -      not possible to "automate" the implementation of a human thought,
720652 -      per se, SDS can reasonably be said to "automate" those aspects of
720653 -      the citation process that are amenable to being "automated."  By
720654 -      the same reasoning, adding custom links to a record are likewise
720655 -      properly described as "automated links".
720657 -       ..
720658 -      SDS does not intend to replace human judgement; it is aimed at
720659 -      helping the thinking process of creating relationships, comparing
720660 -      them, saving and remembering them, per POIMS ref OF 2 line 541.
720661 -
720662 -
720663 -
720664 -
7207 -

SUBJECTS
Meeting Notes, confirm understandings
Management productivity
Meetings Calls Take up 80% Management Time
Meeting Notes 50% Adequate Excellent Compared to Industry Reports Man
Meetings Unproductive Misunderstanding Failed Communication Causes Re

7907 -
790801 -  ..
790802 - Productive Meetings Rare Events
790803 -
790804 - While Morris and I were meeting, a Chips colleague stopped by to
790805 - compliment Morris on a successful meeting earlier in the day,
790806 - particularly with respect to achieving consensus on project
790807 - objectives.
790809 -  ..
790810 - This brief exchange gave an indication that "success" had been
790811 - preceeded by a series of less successful meetings, which, if true,
790812 - reflects the lament of Eric Jenett, a founder of PMI, who writes in
790813 - this month's Pmnetwork about meetings being weak link in management
790814 - productivity, reported in another record today. ref SDS 26 2290
790815 -
790816 -         On 890809 Morris complained about frustrations due to poor
790817 -         productivity of meetings, ref SDS 2 CJ9J, which have long been
790818 -         targeted in management surveys as inefficient and a big waste
790819 -         of time.
790821 -     ..
790822 -    Poor productivity of meetings and handling information was cited at
790823 -    Cal Tech management seminar on 921021. ref SDS 8 4390  The cause of
790824 -    inefficiency was explained. ref SDS 8 7486  On 931130 Peter Drucker
790825 -    reports people have given up trying to improve communication
790826 -    because the task is too difficult. ref SDS 20 3851
790827 -
790828 -          [On 950228 Morris cited need for improving productivity of
790829 -          communication during meetings. ref SDS 31 1994
790831 -           ..
790832 -          [On 950303 Morris reported people cannot remember critical
790833 -          organizational memory from meetings. ref SDS 32 3333
790835 -           ..
790836 -          [On 950605 meeting productivity problem for law office,
790837 -          everybody remembers things differently. ref SDS 33 1842
790839 -           ..
790840 -          [On 960205 article reports study showing managers waste 70%
790841 -          of time in unproductive meetings. ref SDS 38 5902
790843 -           ..
790844 -          [On 960510 meetings with Intel and Lockheed/Martin
790845 -          unproductive. ref SDS 39 2943
790847 -           ..
790848 -          [On 960721 poor productivity of meetings at Intel and
790849 -          Lockheed. ref SDS 40 0896
790851 -     ..
790852 -    SDS is a cost effective remedy for reasons, also, presented during
790853 -    the seminar. ref SDS 8 Y83F  Earlier on 911123 Morris cited
790854 -    advantages of SDS for managing context of organizational memory.
790855 -    ref SDS 7 0477
790857 -  ..
790858 - SDS is designed to make it easy to "capture" important aspects of
790859 - discussions that can be applied later to provide context and alignment
790860 - to objectives, requirements and commitments, as the mosaic of life
790861 - unfurls around us.
790862 -
790863 -     The job of an executive is to decide whether the substance of any
790864 -     particular snippet warrants the expense (time and storage) of
790865 -     being entered in the record, or simply absorbed as personal
790866 -     reflection.  Since the cost/benefit equation has historically been
790867 -     unfavorable, the common practice is to avoid capturing the
790868 -     details, and instead try to see the "big picture", the "bottom
790869 -     line."  In the short term this seems effective, but later it turns
790870 -     out the details are critical.  So, by providing a faster means to
790871 -     capture and link the record, we can convert more experience into
790872 -     intellectual capital.  This new dynamic with SDS increases the
790873 -     chance of discovering critical nuance and opportunity.
790875 -      ..
790876 -     Sometimes this takes 2 minutes, other times it takes several hours
790877 -     to pull everything together into a coherent statement, and then
790878 -     "debug" our initial view in order to achieve an adequate "under-
790879 -     standing," which is the only source of management productivity.
790881 -      ..
790882 -     Most people are not aware of this phenomena, and so shrink from
790883 -     the burden of overtly making the requisite investment.  Instead,
790884 -     they prefer to rely on their wits, communication and listening
790885 -     skills.
790886 -
790887 -
790888 -
7909 -

SUBJECTS
SDS Marketing, Sales, Resistance
Writing "everything" down
Conflict with Existing Computer Methods
Credibility; Learning time/difficulty
Automated Management; Automation Trends
User Interface
Wizard (Automated Day Timer)
Newton, 940125
Other Solutions
Disallusioned by Technology Failed Promise
Long Way Around is Short Way to Success, Investing Paragidm
20 Min Fear Technology Changes Too Fast No Time to Implement Unwillin
Learning Takes More than 20 Min Improve Skills Productivity Earnings

9615 -
961601 -  ..
961602 - Lack of Sales
961603 -
961604 - Fundamentally this is a function of utility and price.  I think the
961605 - discussion today, indicates that SDS features are not seen as
961606 - significantly helpful and/or that they can be accomplished adequately
961607 - by existing methods.  The lack of sales shows this is a common view
961608 - (see also discussion with Ken at SMP on 930910, ref SDS 16 0002,
961609 - indicating some managers hope they can get by without the level of
961610 - organization provided by SDS).
961611 -
961612 -      There is no question a huge market is developing for SDS.  Every
961613 -      day, all over the world and certainly in the US, California and
961614 -      the Bay area, people are frustrated by failure in dealing with
961615 -      people, knowledge and ideas, because there is not enough time to
961616 -      adequately manage the information flow.  They are chasing the
961617 -      wrong solution by seeking to increase communications, instead of
961618 -      increasing understanding.  SDS argues that the
961620 -                    ..
961621 -                   long way around is the short way there
961622 -
961623 -      ...; that "investing" is a better strategy for productivity than
961624 -      frenzied consumption, as we discussed on 890809, ref SDS 2 8211,
961625 -      and again on 901007. ref SDS 4 ZS4H  On 921205 Covey seemed to
961626 -      agree, from reviewing his book. ref SDS 11 2231 and ref SDS 11 J3WS
961628 -       ..
961629 -      Drucker sets out key responsibility of managers is "analysis" in
961630 -      his book reviewed on 931130. ref SDS 20 7911
961631 -
961632 -          [On 990527 reviewed Clay Christensen's book "Innovator's
961633 -          Dilemma explaining challenge of disruptive technologies.
961634 -          ref SDS 43 5258
961635 -
961637 -  ..
961638 - The challenge is essentially credibility.
961639 -
961640 -      Morris is now using the Newton, in place of the Wizzard.  He said
961641 -      the Wizzard did not allow him to capture information in a way
961642 -      that supported his management needs, contrary to his expectations
961643 -      on 911121 when he switched from SDS, see ref SDS 6 7420, to the
961644 -      Wizzard, ref SDS 6 4195  He feels the Newton will help him.  He
961645 -      agrees it cannot accomplish SDS tasks, but it can do what he
961646 -      needs.
961647 -
961648 -          I indicated that he will find the Newton is no more helpful
961649 -          than the Wizzard, because they do not automate and integrate
961650 -          the essentials of sound management practice.
961652 -           ..
961653 -          [On 951001 change from Newton to Ecco Pro, ref SDS 35 0001;
961654 -          later on 970607 changed to Lotus Organizer, ref SDS 41 5838
961655 -
961656 -      "Management" is not a quick and easy task.  You have to improve a
961657 -      critical mass of tasks all at once in order to improve results,
961658 -      see POIMS. ref OF 2 2688
961659 -
961660 -          [On 951228 discussion 2 years later on using Communication
961661 -          Managers, ref SDS 36 8804
961663 -  ..
961664 - We considered sponsoring some executive management seminars to present
961665 - the vision and methodology of POIMS, and offer SDS as the way to con-
961666 - sistently implement sound management practice.  Morris feels manage-
961667 - ment support organizations are not financially successful.  My own
961668 - experience soliciting these types of organizations is consistent with
961669 - that view.
961670 -
961671 -     [On 960103 working with Morris on PMI's Asilomar Conference,
961672 -     ref SDS 37 0001
961674 -  ..
961675 - So we are back to the point of convincing people that cooking their
961676 - food is a good idea, and learning to replicate speech with marks on
961677 - a sheepskin will improve their life.
961679 -  ..
961680 - We need disciples, believers, people who will suspend their reserva-
961681 - tions on the chance that their experience does not apply to SDS, so
961682 - they can get to the point of reaping the rewards of investing intel-
961683 - lectual capital, applying POIMS technology with SDS tools.  Somehow we
961684 - have to create the faith described in reviewing Covey's book on
961685 - 921205. ref SDS 11 8493
961686 -
961687 -
961688 -
961689 -
9617 -

SUBJECTS
Voice Data Entry
User Interface
Learning period/difficulty
Learning/Education
Voice Data Entry

A107 -
A10801 -  ..
A10802 - Voice data entry would greatly ease the burden of the learning curve,
A10803 - however, Morris believes this technology is not far enough advanced to
A10804 - support SDS in a meaningful manner.  He said it only works by speaking
A10805 - very haltingly, and can understand only a very few words.
A10806 -
A10807 -      [This seems to conflict with the report at ref SDS 27 line 193;
A10808 -      but was later supported by Feb 1994 issue of OS2 Professional on
A10809 -      page 22, an interview with Lois Dimpfel, Director of Personal
A10810 -      Operating Systems Software for IBM.  She says:
A10811 -
A10812 -          Speech recognition, on the other hand, is not as far along
A10813 -          as handwriting recognition.
A10814 -          ..
A10815 -          What everybody really wants is to walk up and use
A10816 -          continuous speech without training the system.  It's probably
A10817 -          another two or three years before the technology really is
A10818 -          what it needs to be.
A10819 -
A10820 -      ...so sounds like it is a few years away yet.]
A10821 -
A10822 -
A10823 -
A10824 -
A10825 -
A10826 -
A109 -

SUBJECTS
SDS, Memory management (avoid crashing)
Compiler
Making Index for New Project, 910807
Menu and User Interface

A506 -
A50701 -  ..
A50702 - We worked on this problem, following up effort at ref SDS 23 line
A50703 - 040501.  I made a cmac.asm file that has the problem using procedures
A50704 - at ref SDS 18 line 061204.
A50706 -  ..
A50707 - Morris sent the cmac.asm file, which is about 800K, to another
A50708 - computer that enabled him to open it, to observe the line that the
A50709 - MASM diagnostics reported was a problem.  He arbitrarily deleted some
A50710 - code lines and found the program would then compile correctly,
A50711 - indicating the problem is primarily related to the capacity of the
A50712 - compile program, cm.exe, which was his original evaluation.  Morris
A50713 - feels the work to modify the compiler will require about 1 full day.
A50715 -  ..
A50716 - We decided that instead of doing this, we will invest his time in
A50717 - following:
A50719 -                ..
A50720 -               Complete menu system Memory management per ref SDS 21
A50721 -               line 060716, File.exe per ref SDS 21 line 060718.
A50722 -
A50723 -
A50724 -
A50725 -
A50726 -
A50727 -
A50728 -
A50729 -
A50730 -
A508 -
Distribution. . . . See "CONTACTS"