THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: May 17, 2001 02:04 PM Thursday; Rod Welch

Request support from SDS record on Internet.

1...Summary/Objective
2...Windows 2000 Running on Toshiba Teccra Notebook Computer


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CONTACTS 

SUBJECTS
Evaluate Market Conditions
New Market Business Potential
Feedback Shows Attractiveness of SDS Record on Web
POIMS Killer Application Comm Collaboration Enterprise Knowledge Management Context S
Internet SDS Content Creates Customers for KM by Demonstrating Value Added
Web SDS Records Generate Inquiries
SDS Solves Problems with DKR EG W98 Registry
Performance Slower on Faster Machine
W2K Performance Problems Running DOS

1611 -    ..
1612 - Summary/Objective
1613 -
161301 - Follow up ref SDS 11 0000, ref SDS 7 0000.
161302 -
161303 - Received ref DRT 1 0001 from Les Hughes with Thornsby Limited, which
161304 - may be a firm in England, or Canada.
161305 -
161306 - Les relates performance issues under w2k, and asks if a solution was
161307 - found to the problem, which Welch reported to Microsoft.  However, Les
161308 - does not cite the particular letter, nor SDS record, he encountered on
161309 - the Internet that led to his inquiry today, indicating need for
161310 - training and experience to increase the benefits of a DKR.
161311 -
161312 -      [On 010526 example of inquiry submitted that cites record, which
161313 -      expedites consideration and response. ref SDS 14 0001
161314 -
161315 - Les' letter today supplements earlier letters on 010114, ref SDS 2
161316 - 0001, and, also, on 010219, ref SDS 8 0001, showing SDS records on the
161317 - Internet may provide useful content, within the meaning of a
161318 - "knowledge repository," planned on 971021. ref SDS 1 9999  More
161319 - recently, on 010418 there was a request for the SDS program to
161320 - implement POIMS, as a result of someone encountering SDS content on
161321 - the Internet. ref SDS 11 0001
161322 -
161323 - Looked up and found that on 010202 running SDS reports under Windows
161324 - 2000 on a new high-end, 1.4 GHz, 400 MHz bus, computer was much slower
161325 - than using Windows 2000 with a slower computer. ref SDS 3 QL5K  On
161326 - 010207 Microsoft was asked to correct this program defect. ref SDS 4
161327 - U35L
161328 -
161329 -    On 010209 Microsoft submitted a letter that failed to address the
161330 -    performance problem (point 2). ref SDS 5 JF2G
161331 -
161332 -    On 010214 notified Microsoft in a letter, ref DIP 1 ZO8L, that
161333 -    there are three (3) pending issues for Microsoft to solve,
161334 -    ref SDS 6 DD5F, and linked to the record on 010207 identifying
161335 -    poor performance under DOS. ref SDS 4 U35L
161336 -
161337 - Under this record, it is not clear what information Les reviewed that
161338 - led to his letter.  His question about whether the w2k performance
161339 - problem was solved is shown in the record on.....
161340 -
161341 -      010202 link says problem solved on 010301...... ref SDS 3 1Q6M
161342 -      010301 problem solved without MS support....... ref SDS 9 0001
161343 -      010313 Microsoft notified of solution.......... ref SDS 10 0001
161344 -
161345 - Submitted ref DIT 1 0001 to Les with link to this record, that
161346 - provides an answer to his question.   Mentioned that on 010510
161347 - Microsoft's CEO, Steve Balmer, related a commitment for Microsoft
161348 - products to improve customer productivity. ref SDS 13 YG5K
161349 -
161350 -      [On 010612 refund requested from Microsoft for failure to
161351 -      perform. ref SDS 15 ZX3L
161352 -
161353 -
161354 -
161355 -
1614 -

SUBJECTS
Online Help Website, 000518
Passport Help System, 000518
Skill Based Routing Support Unproductive
IE Crashing on Another User's Techra 8100, Not Problem on C12
OS in I: WINNT Instead of I: 00 02
IE Recovery for Crash on Toshiba Tecra 8100
Toshiba Teccra Problem Running Windows 2000 SDS Suggests Solution Ide

3010 - 1520
3011 -
301101 -  ..
301102 - Windows 2000 Running on Toshiba Teccra Notebook Computer
301103 -
301104 - Follow up ref SDS 8 0001.
301105 -
301106 - Received ref DRT 2 0001 from Amit Atyhalye who requests solution to
301107 - running w2k on Toshiba Teccra notebook, based on the record for 010219
301108 - that addressed the same problem for a prior inquiry. ref SDS 8 9EHY
301109 -
301110 - A solution was submitted on 010219, ref SDS 8 IA4O, which may be
301111 - helpful to Amit.
301112 -
301113 - Submitted ref DIT 2 0001 linked to the record on 010219 that may be
301114 - helpful to Amit.
301115 -
301116 -
301117 -
301118 -
301119 -
301120 -
301121 -