CONTACTS 
0201 - The PC Doctor                        510 264 9395
020101 - Hayward, California
020102 - Mr. Raul Pechiu
0202 - Microsoft Corporation                Telephone
020201 - Mr. Einar Ekholm; Technician =425 635 2997 x32383
020202 - v-1eekh@mssupport.microsoft.com
020203 - Windows 2000 Support  =800 936 4900

SUBJECTS
Performance Slower for SDS Reports than C11
Advanced Option to Install on Designated Directory Missing from OEM CD
RAM 599 Dosx.exe Won't Load Should have 643K
Microsoft SRX010207601263 W2K Crashed Installation Support
$245 Fee for Service OEM Product IDs
48 Hour Follow Up
SDS Reports Slow on C13
Directory Install OS Advanced Option Missing from OEM CD
RAM DOSX Not Loading High 599 RAM Instead of 634
Microsoft Case SRX010207601263 W2K Crashed Installation Support Correct W2K Defect Sl
W2K Full Version "Retail" Program to Replace and Correct OEM Product

1213 -    ..
1214 - Summary/Objective
1215 -
121501 - Follow up ref SDS 10 0000, ref SDS 9 0000.
121502 -
121503 - Received package from....
121504 -
121505 -             Microsoft Corp
121506 -             3357H Southpark Place
121507 -             Grove City, OH  43123
121508 -
121509 - Tracking #  27772090065
121510 -
121511 - Inside the package there is no transmittal itemizing what is
121512 - submitted, nor instructions on what action to take.
121513 -
121514 -    1.  CD Microsoft
121515 -           Windows 2000
121516 -        ..
121517 -        Not for retail or OEM distribution Gunine
121518 -
121519 -           This appears to conflict with Einar's planning on 010207 to
121520 -           submit a retail replacement version of w2k. ref SDS 8 6F6F
121521 -
121522 -  ..
121523 -        Product Key....
121524 -
121525 -                   T939K MRJXB D32VR MJT6V Y6K8M
121526 -
121527 -         (letters and numbers very hard to read, because used
121528 -         non-standard script.)
121529 -
121530 -         There is a number above the Product Key:  X04-99940
121531 -
121532 -             [On 020416 Microsoft replaced this product ID with the
121533 -             following...
121534 -
121535 -                          J7MCD R333H 8GDYB QYJVP PQVM3
121536 -
121537 -             ...because for some reason it would no longer work.
121538 -             ref SDS 15 Y16W
121539 -         ..
121540 -         The case says:  Unlicensed software -- illigal without
121541 -         separate license from Microsoft.
121542 -
121543 -            Do we need some kind of license?
121544 -
121545 -               [...below, Einar says to go ahead and install it.
121546 -               ref SDS 0 319N
121547 -
121548 -
121549 -    2.  CD Microsoft
121550 -           Widows 2000
121551 -           Customer Suppoer and Diagnostics Tools
121552 -
121553 -       This one is much easier to read than the program CD
121554 -        ..
121555 -    3.  Diskett
121556 -
121557 -        Your important to us. Register today.
121558 -
121559 -        High Encryption floppy disk
121560 -
121561 -
121562 -    4.  Disketts, 4 Each
121563 -
121564 -        Boot Dist 1 - 4
121565 -
121566 -
121567 -  ..
121568 - Thanked Einar for Fixing W2K Problems
121569 -
121570 - Submitted ref DIT 1 0001 thanking Einar for timely response in
121571 - his letter on 010209, ref SDS 10 38WB, and commitment to customer
121572 - value through fair dealing in addressing issues discussed on 010207.
121573 - ref SDS 8 B46N
121574 -
121575 - Notified Microsoft there are three (3) pending issues, ref DIT 1 ZO8L,
121576 - and linked to list in the record on 010207. ref SDS 8 EYH4  Cited
121577 - Einar's letter on 010214 concering commitment to solve problem of DOSX
121578 - failing to load high, when it did on the original installation.
121579 - ref SDS 10 1800
121580 -
121581 -    [On 010214 in another record today, one issue was solved by the new
121582 -    full version CD. ref SDS 11 M59H
121583 -
121584 -    [On 010214 DOSX problem not solved by new CD. ref SDS 11 KN6F
121585 -
121586 -    [On 010220 Joe submits idea for solving DOSX problem. ref SDS 13
121587 -    OM4K
121588 -
121589 -    [On 010301 OTS seems to solve problem. ref SDS 14 M45I
121590 - ..
121591 - Requested confirmation that we received the correct program CD.
121592 -
121593 -    Cited pending problems that are not mentioned in Einar's letter on
121594 -    010209. ref SDS 10 JF2G
121595 -
121596 -
121597 -  ..
1216 -
1217 -
1218 - 1051
1219 -
121901 - Received ref DRT 1 0001 from Einar reporting he received the letter
121902 - this morning, ref DIT 1 0001 on receiving the retail version of w2k.
121903 - This accomplishes Einar's planning on 010207. ref SDS 8 6F6F
121904 -
121905 - Einar's letter today displayed in Java, and therefore took a lot of
121906 - extra time to convert into text, so it can be integrated into the SDS
121907 - record for knowledge management.
121908 -
121909 -      Microsoft might consider how to provide correspondence that
121910 -      people can manage either through a convenient Java-like tool,
121911 -      and, also, render in text for efficient management.
121912 -      ..
121913 -      Possibly there is a setting that can be disclosed that
121914 -      accomplishes this objective.
121915 - ..
121916 - Einar answers the question in our letter today. ref DIT 1 7I7F,
121917 - He confirms that we received the Microsoft full version of w2k, and
121918 - can install it, based on his review of the record, ref DRT 1 0001,
121919 - based on review of the record above. ref SDS 0 WJ3O
121920 - ..
121921 - Einar requests feedback on results of solving the dosx problem
121922 - that reduces performance of RAM for SDS. ref DRT 1 JW5N  This confirms
121923 - his request on 010209. ref SDS 10 EU6H  He does not mention progress
121924 - on the other two issues in the letter. ref DIT 1 ZO8L
121925 -
121926 -      Customer issues can be resolved quickly at minimum cost by
121927 -      addressing the full scope pending matters.
121928 -
121929 -      What is the work plan, and where is progress on the other two
121930 -      issues, while the customer is addressing the dosx problem?
121931 -
121932 -      For example the work plan to install the "full" version of w2k
121933 -      and configure workstation c13 is shown in the record. ref SDS 11
121934 -      4SKV
121935 -
121936 -         [On 010214 this problem was solved by installing the full
121937 -         version of w2k. ref SDS 11 M59H
121938 -      ..
121939 -      Does Microsoft have a similar procedure on pending issues,
121940 -      so progress is tracked and issues resolved before a crisis
121941 -      arises?
121942 -
121943 -
121944 - A post script provides an email address to Einar's boss....
121945 -
121946 -               John Latour
121947 -               johnlat@microsoft.com.
121948 -
121949 -               Include the SR number, name, email address and phone
121950 -               number. ref DRT 1 00W4
121951 -
121952 -     [...in another record received TQM call from Microsoft, who
121953 -     advised that Microsoft engineer will call back to correct the
121954 -     performance problems we are having. ref SDS 12 2O4F
121955 -
121956 -
121957 -
121958 -
121959 -
121960 -
121961 -
121962 -
121963 -