THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: February 8, 2001 02:46 PM Thursday; Rod Welch

Called PC Doctor for PCI drivers to complete installing w2k on c13.

1...Summary/Objective


..............
Click here to comment!

CONTACTS 
0201 - The PC Doctor                        510 264 9395
020101 - Hayward, California
020102 - Mr. Raul Pechiu

SUBJECTS
Stop Error
DOS Apps Not Running Correctly, SDS, MEM, etc, not running
Disk Needs to be Checked for Consistency
W2K Clean Install to Restore Original DOS Environment
Modem, US Robotics, 28800

0807 -    ..
0808 - Summary/Objective
0809 -
080901 - Follow up ref SDS 8 0000, ref SDS 5 0000.
080902 -
080903 - Left message with Angela for Raul to call about getting w2k CD and PCI
080904 - drivers to clear problem encoutered last nigh. ref SDS 8 WP3H
080905 -
080906 - Why isn't w2k reporting there is a modem to install under plug and
080907 - play?
080908 -
080909 - What is the other item.
080910 -
080911 - Actually today the Device Manager is only showing....
080912 -
080913 -
080914 -                      PCI Serial Port
080915 -
080916 -
080917 - ...needs a driver.
080918 -
080919 -
080920 -
080921 -
0810 -
0811 -
0812 - 1616 called PC Doctor back
0813 -   ..
081301 - Raul said the other yellow error notice in Device Manaer was for
081302 - the Intel board that needs an inf file.
081303 -
081304 - He feels we cleared this with the download from Intel that updated
081305 - the drivers.
081306 -
081307 - The remaining yellow error pointing to the PCI Serial Port, is for
081308 - the modem.
081309 -
081310 - He will send an email pointing to the driver for the modem.
081311 -
081312 - Raul said Tony reported that he used the customer's OEM CD to install
081313 - w2k, and that he configured the CD ROM drive to boot.
081314 -
081315 - Since we did the same thing, there is no point in PC Doctor sending
081316 - us a CD.  Actually, they don't have one, because we have it.
081317 -
081318 -
081319 -
081320 -  ..
0814 -
0815 -
0816 - 2017
0817 -
081701 - Received letter from Raul saying......
081702 -
081703 - Below is the link to the usr modem driver page. Your model number is
081704 -
081705 -
081706 -                       usr oem 2977 pci
081707 -
081708 -
081709 - ....with a link to.....
081710 -
081711 -
081712 -      http://www.usr.com/support/s-modem/s-modem-oem-downloads.asp
081713 -
081714 - ..
081715 - Selected from the listing at this location the model 2977.
081716 -
081717 - There is no provision for specifying PCI, as in Raul's letter.
081718 -
081719 - Downloaded the following....
081720 -
081721 -     Windows install files for OEM product 662977
081722 -
081723 -
081724 -               g: 00 modemusr 2977nt.exe
081725 -
081726 -
081727 -    [On 010209 received corrected instructions from PC Doctor. say to
081728 -    use w9x files, not "nt." ref SDS 9 0001
081729 - ..
081730 - Further identified as....
081731 -
081732 -
081733 -     WinNT - 2977nt.exe file size: 197956 bytes file date: 11-08-00
081734 -
081735 - Since that is the closest thing to w2k for the 2977 item.  It does
081736 - not say anything about PCI.
081737 -
081738 - After downloading, clicked on the file....
081739 -
081740 -
081741 -               g: 00 modemusr 2977nt.exe
081742 -
081743 -
081744 - Got an error message that executing the file requires dosx.exe in
081745 - config.nt.
081746 - ..
081747 - Installed dosx.exe and the thing ran.
081748 -
081749 -  ..
081750 - It produced....
081751 -
081752 -
081753 -           directory...
081754 -
081755 -
081756 -               g: 00 modemusr 2977nt
081757 -
081758 -
081759 - ...which has the following files....
081760 -
081761 -
081762 -               3cpcimap.sys              31,716
081763 -               3CPCIC.INF                54,342
081764 -               3CPCIC.cat                 7,119
081765 -               setup.exe                344,064
081766 - ..
081767 - Tried running setup, and got error message that this is only
081768 - good for NT 4.0 or greater.
081769 -
081770 - Tried assigning driver through device manager.
081771 -
081772 - This crashed.  Got message saying no driver found.
081773 -
081774 - Looks like we need to run setup somehow, or we need a different
081775 - driver.
081776 -
081777 - Sent a letter to Raul asking for further assistance.
081778 -
081779 -    [On 010209 received corrected instructions from PC Doctor.
081780 -    ref SDS 9 0001
081781 -
081782 -
081783 -
081784 -
081785 -
081786 -
081787 -
081788 -
Distribution. . . . See "CONTACTS"