CONTACTS 
0201 - Microsoft Corporation
020101 - Mr. Einar Ekholm; Technician =425 635 2997 x32383
020102 - v-1eekh@mssupport.microsoft.com
020103 - Windows 2000 Support  =800 936 4900
020104 - Applications and Performance

SUBJECTS
Full Version Windows 2000, 000310
Product ID Failed Had to Get Replacement
W2K Installed Full Version Clean Install
W2K Product ID Failed Obtained New ID from Microsoft J7MCD R333H 8GDY
Product Key Failed to Work for Installing W2K on C11
Windows XP Compared with Windows 2000
Compare Windows XP and Windows 2000

1509 -
1509 -    ..
1510 - Summary/Objective
1511 -
151101 - Follow up ref SDS 20 0000, ref SDS 16 0000.
151102 -
151103 - Installed a clean version of Windows 2000 on c11 in order to improve
151104 - performance.  The product key failed and so it was necessary to call
151105 - Microsoft to get a new product key. ref SDS 0 I69K The program failed
151106 - to format the I drive with FAT32, instead it seems to used FAT because
151107 - there is no option for FAT32. ref SDS 0 GN5N  Removed ISA modem from
151108 - c11 and installed the PCI modem taken from c13; used software that
151109 - came with the modem to configure. ref SDS 0 0845  Once the modem and
151110 - dialer program were installed, used the modem to download Service Pack
151111 - 2 for W2K. ref SDS 0 KY4S  When Microsoft Office was installed, it was
151112 - not loading correctly; updated Microsoft Office with SR-1, and this
151113 - cleared the problem. ref SDS 0 0785
151114 -
151115 -
151116 -
151117 -
151118 -
151119 -
151120 -
151121 -
151123 -  ..
1512 -
1513 -
1514 - Progress
1515 -
151501 - Planning to Install Windows 2000 on C11
151502 -
151503 - Follow up ref SDS 20 4978, ref SDS 16 4978.
151504 -
151505 - Installed full, retail version of Windows 2000 (W2K) on c11 using a
151506 - "clean" operation that formats the drive rather than running setup to
151507 - upgrade exisiting installation on 000310.
151509 -  ..
151510 - On 000310 W2K was installed as an upgrade to W98 by an OEM vendor.
151511 - ref SDS 16 4978
151512 - ..
151513 - On 000326 considered removing upgrade version installed on
151514 - 000310 and installing a clean version of Windows 2000, but decided
151515 - against it because a lot of time is needed to configure everything as
151516 - shown by the record on 010202 installing w2k on c13. ref SDS 22 0001
151517 - At that time on 000326 did not have any experience installing nor
151518 - working with Windows 2000.
151519 - ..
151520 - The record on 000326 reviewes why a clean installation on c11 is
151521 - desirable. ref SDS 16 5822  Lately, sluggish performance, including
151522 - slow shut down indicates problems that led to installing Windows 2000
151523 - to upgrade Windows 98 on 000310. ref SDS 16 JX4F This background is
151524 - further reported on 000318. ref SDS 18 LB7O
151525 - ..
151526 - There have been recommendations that Windows 2000 needs to be
151527 - installed periodically to clear registers.
151529 -  ..
151530 - An example of possible problems besides slower start up and shut
151531 - down is that launchng SDS to update diary history for the first time
151532 - each day is now crashing near the end of the operation.
151534 -  ..
151535 - We could upgrade to Windows XP.
151536 -
151537 -   a.  Windows XP costs per Internet offer by Buy.com at...
151538 -
151539 -          http://www.us.buy.com/retail/product.asp?sku=20345073
151540 -
151541 -       .................. $275.95
151542 -
151543 -       ...for the retail version which we need, if XP works like w2k
151544 -       where only the retail version lets the User install according
151545 -       to user requirements.
151546 -       ..
151547 -       Manufacturer's Part:  E85-00086
151549 -  ..
151550 -
151551 -   b.  Advantages of Windows XP over Windows 2000
151552 -
151553 -       There is a web site for problems with Windows 2000 called...
151554 -
151555 -
151556 -                        Annoyances.Org
151558 -        ..
151559 -       This location has an article comparing Windows 2000 with Windows
151560 -       XP, and says they are essentially the same program, and are
151561 -       known internally at Microsoft as Windows NT 5.0 and Windows NT
151562 -       5.1. ref OF 3 0001
151563 - ..
151564 - The c11 root directory on c has a lot of files are not on c13,
151565 - as a result of upgrading from w98 on c11.
151566 - ..
151567 - Directories we need on....
151568 -
151569 -        c11            c13
151570 -
151571 -        h: 00 02
151572 -        h: 00 03
151573 -        h: 00 07
151574 -        h: 00 12
151575 -        h: 00 13
151576 -        h: 00 15
151577 -        h: 00 18
151578 -        h: 00 19
151579 -        h: 00 20
151580 -        h: 00 22
151581 -        h: 00 23
151582 -        h: 00 24
151583 -        h: 00 32
151584 -        h: 00 35
151585 -        h: 00 38
151586 -        h: 00 41
151587 -        h: 00 42
151588 -        h: 00 GM
151589 -        h: 00 Users
151590 -
151591 -
151593 -  ..
1516 -
1517 -
1518 - 2041
1519 -
151901 - Transferred stuff from c11 to c13.
151903 -      ..
151904 -     Put installation code for c13 on
151905 -
151906 -            g: 00 W2000 ................... c13
151907 -
151908 -          Later deleted this after successful installation of the w2k
151909 -          code on c11.
151911 -             ..
151912 -            g: 00 spressa.................. c13
151913 -  ..
151914 -          This is for writing to a CD using the Sony Read/Write CD ROM
151915 -          drive that is on c11.
151916 -
151917 -            g: 00 navnt.................... c13
151918 -          ..
151919 -          This is the Norton Anti Virust program for NT which
151920 -          runs on w2k.
151921 -
151923 -  ..
151924 - We are now going to install code from retail version of w2k which on
151925 - 010214 was installed on c13. ref SDS 27 0001
151927 -  ..
151928 - Used configuration plan on 010214. ref SDS 27 4SKV
151929 -
151930 -
151931 -
151932 -
151933 -
151934 -
1520 -

SUBJECTS
Product Key: J7MCD R333H 8GDYB QYJVP PQVM3
Product Registration: 51873-006-5958492-09635
51873-006-5958492-09635
J7MCD R333H 8GDYB QYJVP PQVM3
W2K Retail Version Installed on C11
FAT32 Format Option Not Shown by W2K During Installation

2508 -
250901 -  ..
250902 - Windows 2000 Installed on I Drive C11 Retail Version
250903 -
250904 - Follow up ref SDS 16 2516.
250905 -
2510 -
2511 -
2512 - 2209
2514 -    ..
251401 - Encountered problem entering product key shown in the record on
251402 - 020214. ref SDS 27 C16J
251404 -  ..
251405 - Installation says the product key is invalid.  This conflicts with the
251406 - record showing we used the product key many times to install w2k.
251407 - ..
251408 - Called Microsoft....
251409 -
251410 -
251411 -                          800 936 4900
251412 -
251413 - ..
251414 - Was told would be connected.
251416 -  ..
251417 - Eventually talked to Shane.
251418 - ..
251419 - Explained the problem, that we received a CD from Microsoft on
251420 - 020214 and it came with a product key that we have used many, many
251421 - times to get the thing installed correctly.
251422 - ..
251423 - Shane was concerned that our agreement with Microsoft calls for
251424 - installing w2k on only one machine.  We reviewed the record on 020214
251425 - showing that Einar submitted a CD to solve an installation problem,
251426 - and did not address Shane's issue.  On 000310 we paid for a full
251427 - retail version on c11. ref SDS 16 7004
251429 -  ..
251430 - Shane asked for the additional string above the product key, shown in
251431 - another record on 010214. ref SDS 26 WK6I
251433 -  ..
251434 - Shane asked for the registration number of the program, which is
251435 - obtained by right click on System Directory, and then click
251436 - properties...
251437 -
251438 -
251439 -                      51873-006-7309887-09081
251441 -  ..
251442 - Shane provided following replacement product key...
251443 -
251444 -
251445 -                  J7MCD R333H 8GDYB QYJVP PQVM3
251446 -
251447 -
251448 - ...this solved the problem.
251450 -  ..
251451 - Installation of W2K passed product ID phase.
251453 -  ..
251454 - Advanced Option feature was selected.
251456 -  ..
251457 - It shows....
251458 -
251459 -     Location of Windows 2000 files:
251460 -
251461 -          G: 00 w2k i386
251462 -
251463 -     Windows installation folder:
251464 -
251465 -          \\winnt
251467 -         ..
251468 -        Changed this to 00 02
251470 -  ..
251471 - There is a box to select for:
251472 -
251473 -          I want to choose the installation partition during Setup
251474 -
251475 -        Made this selection.
251477 -  ..
251478 - Deleted I partition, per record on 010214. ref SDS 27 8Z8Q
251480 -  ..
251481 - Configured I partition and formatted the drive, the same as c13.
251482 -
251483 -     However the only format options are for...
251484 -
251485 -         NTFS or FAT
251486 -
251487 -     There is no option for FAT32, but assumed that selecting FAT would
251488 -     format using FAT32, as occurred on c13 reported on 010214.
251489 -     ref SDS 27 825J
251491 -  ..
251492 - Selected I partition for installing w2k.
251494 -  ..
251495 - The size of the partition is 1483 MB.
251496 - ..
251497 - There are 8 MB reserved for use that is not explained.
251498 -
251499 -       The size of W2K on c13 is about 1.6 GB
251500 -
251501 -    This does not leave a lot of room on c11 for w2k.
251502 -    ..
251503 -    After installation of w2k on c11 there are only about 400 MB
251504 -    free, on a 1.4 GB drive.  This suggests the drive was formatted as
251505 -    FAT16, which takes more space for each file than does FAT32.
251507 -     ..
251508 -    Need to ask a question on a W2K help Internet resource.
251510 -  ..
251511 - Sent a question to....
251512 -
251513 -     http://ntqa2000-1.win2ksecrets.com:8080/
251514 -
251515 -       [On 020502 received program to investigate problem. ref SDS 31
251516 -       0001
251518 -        ..
251519 -       [On 020519 c11 I drive formatted for FAT16. ref SDS 32 EF7G
251520 -
251521 -
251522 -
251523 -
251524 -
251525 -
2516 -

SUBJECTS
Administrator - Rod Welch

280301 -  ..
280302 - Administrator Configuration
280303 -
280304 - Follow up ref SDS 27 2192, ref SDS 22 2192.
280305 -
280306 - Used instructions on 010202, ref SDS 22 2192.
280307 -
280308 - Name:  Rod Welch
280309 -
280310 -
280311 -
280312 -
280313 -
280314 -
2804 -

SUBJECTS
Network, W00, EtherPCI
Password Workgroup/Domain RW
Network Failed Using Domain Solution is Select Workgroup During Insta
Domain Name Similar to Work Group
Network Failed Need Workgroup RW and Password poims

360701 -  ..
360702 - Networking
360703 -
360704 - Follow up ref SDS 27 7945, ref SDS 22 7945.
360705 -
360706 - Set network name to:  c11
360707 -
360708 - Password:  poims
360710 -  ..
360711 - Selected...
360712 -
360713 -        x   Yes, make this computer a member of the following domain:
360714 -
360715 -            Workgroup or computer domain:
360716 -
360717 -                      RW
360718 -
360719 -            ...per work in record on 010202. ref SDS 22 MZ49
360721 -  ..
360722 - Join Computer to RW Domain...
360723 -
360724 -        Enter the name and password of a user that is authorized to
360725 -        join this machine to the domain....
360726 -
360727 -        User name:   Rod Welch
360729 -         ..
360730 -        Password:    poims
360732 -  ..
360733 - Got an error message on setting up the domain.  For some reason would
360734 - not accept the User name and password, so selected option to omit this
360735 - for now and set up the domain later.
360736 -
360737 -     Turns out we do not have a "domain" we have a "Workgroup" and
360738 -     there is a different way to do this.
360740 -        ..
360741 -       [On 021214 problem connecting computer with Windows XP to
360742 -       computer running Windows 2000. ref SDS 33 0NW0
360744 -        ..
360745 -       [On 021223 problem connecting computer with Windows Millennium
360746 -       to computer running Windows 2000. ref SDS 34 EG3F
360748 -  ..
360749 - This can be done by.....
360750 -
360751 -     Right click on Network directory to open....
360752 -
360753 -         Network and Dial-up Connections
360755 -      ..
360756 -     Select "Properties"
360757 -
360758 -         This opens a list with Make New Connection at the top.
360760 -      ..
360761 -     Click the Advanced menu, and select Network Identification.
360762 -
360763 -         This opens System Properties that shows....
360764 -
360765 -             Full Computer name:  c11
360766 -
360767 -             Workgroup:           RW
360769 -          ..
360770 -         There is a Network Wizard option to join an existing network,
360771 -         and there is an option to rename the computer.
360773 -      ..
360774 -     Another way to do the same thing is to open the Control Panel and
360775 -     select System, then select the Network Identification tab.
360776 -
360777 -
360778 -
360779 -
360781 -  ..
3608 -
3609 -
3610 - 0001
3611 -
361101 - Completed basic installation of operating system.
361102 -
361103 - Still have not selected any programs.
361104 -
361105 -
361106 -
361107 -
3612 -

SUBJECTS
C11 Install HP ScanJet Printer
Printer Lexmark 4039 10R
Printer HP InkJet 895Csc

4005 -
400601 -  ..
400602 - Configure HP InkJet Printer on C11
400603 -
400604 - Follow up ref SDS 23 N4TA.
400605 -
400606 - When W2K came up, it ran the hardware installation program for the
400607 - printer and asked for a CD for floppy disk, or for the directory where
400608 - the HP installation files are located.
400609 - ..
400610 - On 010204 there are installation instructions. ref SDS 23 N4TA
400612 -  ..
400613 - I did this work in Concord, and found the HP CD in the center bin of
400614 - Millie's work desk.  The program looks at the CD, then says it has a
400615 - newer driver for the printer.
400616 -
400617 -
400618 -
400619 -
4007 -

SUBJECTS
C13 W2K Downloaded Service Pack 1
Automatic Upgrade Procedure
Automatic Upgrade Download from Microsoft
W2K Update Downloaded Service Pack 1
C11 W2K Service Pack 2 After Clean Install W2K Full Retail Version
IE 6.0 on C11 After Clean Install W2K Full Retail Version
Widows 2000 Service Pack 2 IE 5.5
Widows IE 6.0

4710 -
471101 -  ..
471102 - W2K Upgraded with Service Pack 2 Downloaded from Microsoft
471103 -
471104 - Follow up ref SDS 27 KY4S
471106 -  ..
4712 -
4713 -
4714 - 2104
4715 -
471501 - After the modem was configured, per below and after the AT&T dialer
471502 - program was configured, ref SDS 0 0845, and after Netscape and IE were
471503 - configured, ran the w2k update option at the top of the Start menu.
471505 -  ..
471506 - Downloaded Service Pack 2, about 16 MB.  Took an hour.
471507 - ..
471508 - Will see if this produces IE 6.0, which is what is on c13.
471510 -  ..
4716 -
4717 -
4718 - 2231
4719 -
471901 - Completed download of service pack 2.
471902 -
471903 - Microsoft then launched an update automatically.  It is not clear
471904 - that the downloaded files can be used again, if a system crash
471905 - requires another download.
471907 -  ..
471908 - At the end of the process, Microsoft boots the computer so the
471909 - updated code takes effect.
471911 -  ..
471912 - This update gave us IE 5.0.
471914 -  ..
471915 - Therefore, decided to download IE upgrade to 6.0, so c11 is the same
471916 - as c13.
471917 -
471918 -
471920 -  ..
4720 -
4721 -
4722 - 2322
4723 -
472301 - Completed download of IE code.  It was automaticlly installed.
472302 -
472303 -
472304 -
472305 -
4724 -

SUBJECTS
Sound
Disconnect Automatic System Sounds
Explorer Has Sound to Disconnect for Moving between Directories
Drivers Creative Soundblaster CD Stored on g: 00 SB16
C13 Creative Soundblaster CD
Sounds Disconnect Automatic System Sounds
Explorer Directory Management
Sound Disconnect Automatic System Alerts

551001 -  ..
551002 - Sounds - Creative Soundblaster
551003 -
551004 - Follow up ref SDS 27 BG4S.
551005 -
551006 - Sound was configured automatically on this system.
551007 -
551008 - Sounds are listed in Control Panel under...
551009 -
551011 -                        ..
551012 -                       Sounds and Multimedia
551013 -
551015 -  ..
551016 - Set all system sounds to none except for the default beep, and a few
551017 - for Wsftp.
551018 -
551019 -
551020 -
551021 -
551022 -
5511 -

SUBJECTS
CD ROM Drive
AutoRun Disconnect for CD ROM
CD ROM Autorun Disable/Enable
Autorun Off on CD ROM Drives
Autorun Off on CD ROM Drives

580701 -  ..
580702 - Autorun CD ROM Turn Off Automatic Execute
580703 - CD ROM Turn Off Automatic Execute
580704 -
580705 - Follow up ref SDS 27 TM6K.
580706 -
580707 - Need to investigate turning off feature where CD's automatically play.
580708 - A number of ideas and instructions are in the record on 010205.
580709 - ref SDS 25 H3EY
580711 -  ..
580712 - There are instructions for turning off autorun on a CD that are shown
580713 - on a web site by Annoyance.org....
580714 -
580715 -
580716 -         http://www.annoyances.org/exec/show/article03-018
580717 -     ..
580718 -     Run the Registry Editor (REGEDIT.EXE).
580720 -      ..
580721 -     Navigate to
580722 -
580723 -         HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdrom
580725 -      ..
580726 -     Double-click the Autorun value, and type 0 for its value. (If it's
580727 -     not there, create it by selecting Edit -> New -> DWORD Value, and
580728 -     typing "Autorun" for its name.)
580730 -      ..
580731 -     You may have to log out and then log back in for this change to
580732 -     take effect.
580734 -      ..
580735 -     Note: With this solution, Windows will no longer be notified when
580736 -     you insert a new CD. To make sure the correct icon and title for
580737 -     the current CD are displayed in My Computer and Explorer, press F5
580738 -     to refresh the window.
580739 -
580740 -
580741 -
580742 -
580743 -
5808 -

SUBJECTS
Media Player
Windows Media Player
Media Player Mplayer.exe
DivxCodecs for Media Player to Handle AVI Movies

6606 -
660701 -  ..
660702 - Media Player for Movies
660703 -
660704 - Follow up ref SDS 27 4DG2
660705 -
660706 - Windows 2000 installs a newer media player, but it does not seem to
660707 - work as well as the older version, as explained on 010202. ref SDS 22
660708 - L30S
660710 -  ..
660711 - We upgraded to MP71 some months ago, but it also does not work as
660712 - well.  The media player that works well is a 5K program...
660713 -
660714 -
660715 -             i: program files Windows Media Player mplayer2.exe
660716 -
660717 - ..
660718 - It looks like the operation today installed the right version of
660719 - media player that includes the following....
660720 -
660721 -                          laprxy.dll
660722 -                          logagent.exe
660723 -                          mplayer2.exe
660724 -                          npds.zip
660725 -                          npdsplay.dll
660726 -                          npwmsdrm.dll
660728 -  ..
660729 - We have a bunch of media player stuff in...
660730 -
660731 -
660732 -                  g: 00 Windows Media Player
660733 -
660734 -
660735 - ...which includes the above files, plus stuff to set up a Medial
660736 - Player version 7.0, which is the file....
660737 -
660739 -                           ..
660740 -                          mplayer.exe
660741 -
660742 - ..
660743 - It is set up with the file....
660744 -
660745 -
660746 -                          MP71.EXE
660747 -
660749 -  ..
660750 - Plan today, is to first try installing MP71.
660752 -  ..
660753 - Did this.
660755 -  ..
660756 - Then ran the divxcodec program in....
660757 -
660758 -
660759 -                g: 00 windows codecs divx.exe
660760 -
660761 -
660762 - ...because it appears to be the newer of the choices.
660763 -
660764 -
660765 -
660766 -
660767 -
660768 -
660769 -
6608 -

SUBJECTS
CD Player Music
Cdplayer.exe Plays Music Files with CDS Extension
Windows Media Player Wmplayer.exe for Movies and Music

6905 -
690601 -  ..
690602 - Cdplayer Set for Music
690603 -
690604 - Follow up ref SDS 27 G8E2
690605 -
690606 - There is a file...
690607 -
690608 -                  g: windows system32 cdplayer.exe
690609 -
690610 -
690611 - ...that needs to be installed in....
690612 -
690614 -                   ..
690615 -                  i: 00 02 system32 cdplayer.exe
690616 -
690617 -
690618 - ...to play music CDs that works better than media player version 7.
690619 - ..
690620 - Actually, it looks like w2k and the update to service pack 2
690621 - retained cdplayer.exe is already in...
690622 -
690623 -
690624 -                  i: 00 02 system32 cdplayer.exe
690625 -
690626 -
690627 -
690628 -
6907 -

SUBJECTS
Programs Stored on G: for online Installation
Product Key C13
Installation CD on G Drive 00 W98

7305 -
730601 -  ..
730602 - Software Programs Stored on G: for Online Installation
730603 -
730604 - Follow up ref SDS 27 K3SG.
730605 -
730606 - See list on 010202.
730607 -
730608 -        g: 00 hpscn............ Hewlett Packard Scan Disk Software
730609 -
730610 -           We are no longer using a scanner, and the scanner is in San
730611 -           Francisco, so don't need this code on c11 in Concord.  We
730612 -           have it on c13.
730614 -            ..
730615 -           So deleted it from c11.
730616 -  ..
730617 -
730618 -        g: 00 McAfee........... virus protection
730619 -
730620 -        g: 00 modemUSR......... drivers for US Robotics modem
730621 -           ..
730622 -           This was moved today from c13 to c11 per below, so
730623 -           need setup software, because in a few days, it will no
730624 -           longer be supported by US Robotics, which is now part of
730625 -           3COM.
730626 -
730627 -
730628 -
730629 -
730630 -
7307 -

SUBJECTS
Video System
Not Recognized by W2K to Configure
Configuration
Nokia Monitor and NVidia Riva TNT2 Controller
Driver Nokia 447X
Driver 447X From Viewsonic
Video MGA IMP +/P REV 201, SN AA62555C
Driver NVidia Riva TNT2

7810 -
781101 -  ..
781102 - Video Display Configuration
781103 -
781104 - Follow up ref SDS 27 GR5W.
781105 -
781107 -  ..
781108 - Default Driver Installed by W2K for Monitor Display
781109 - Impression 7 Plus Drivers W2k Installed Its Own Driver
781110 -
781111 - Follow up ref SDS 27 SW5F.
781112 -
781113 - This require no particular effort.  Just used right click to open
781114 - properties for the desktop, and edit tabs for Settings.  Used 1024 x
781115 - 768.
781117 -  ..
781118 - This is too small for the 17" monitor, but Appearance is edited
781119 - below, so it works out okay.
781120 -
781121 -
781122 -
781123 -
7812 -

SUBJECTS
Desktop Setup
Desktop Font Size Layout

8104 -
810501 -  ..
810502 - Desktop Setup So Characters are Larger and Easier to Read
810503 -
810504 - Follow up ref SDS 27 BK3A, ref SDS 22 BK3A.
810505 -
810506 - Right click to open properties for the desktop, and edit tab for
810507 - Appearance.
810509 -  ..
810510 - Modified default params to conform to c13, so the letters and
810511 - pictures are bigger; easier on the eyes for Millie and I.
810512 -
810513 -
810514 -
810515 -
810516 -
8106 -

SUBJECTS
Folder Options
Views Tab Sets Fields for Name, Type Attribute, etc
Directory Folder Options
File List Options - View Menu
Make All Folders the Same

8607 -
860801 -  ..
860802 - System Management Folder Options and File List Format
860803 - Folder Options, File List Format in System Management
860804 -
860805 - Follow up ref SDS 27 4WUC, ref SDS 22 4WUC.
860806 -
860807 - Configured System Management to facilitate understanding, accessing
860808 - and managing directories and files.
860809 -
860810 -
860811 -
860812 -
860813 -
860814 -
860815 -
8609 -

SUBJECTS
Path Set in Registry for DOS
SDS and Medit
Performance Slower for SDS Reports than C11
Config.nt in 00 02 System32, 010202
Autoexec.nt in 00 02 System32, 010202
Performance Slower on Faster Machine
Mouse for SDS - Medit Set DOS Properties Options QuickEdit, Insert Mo
Memory Increased by 50K for SDS and Medit Under W2K with MEM in SDS.B

9210 -
921101 -  ..
921102 - SDS, Medit DOS, Setup with Path
921103 -
921104 - Follow up ref SDS 27 2495, ref SDS 22 2495.
921105 -
921106 - Copied....
921107 -
921108 -               i: 00 02 system32 cmd.exe
921109 -
921110 -
921111 - ...to desktop.  Edited properties to call SDS and Medit batch files.
921113 -  ..
921114 - Mouse enabled by setting DOS properties options for QuickEdit and
921115 - Insert to OFF, reported on 000310. ref SDS 16 MM7I
921117 -  ..
921118 - Edited Environment variables so c sd 01 and 01 02 are in the path.
921119 - This is only needed for the DOS prompt becausee the batch files
921120 - sds.bat and mj.bat now configure the path.
921121 - ..
921122 - DOS mem command is showing....
921123 -
921124 -
921125 -                         633760
921126 -
921127 -
921128 - ...whereas on c13 this
921129 -
921131 -                          ..
921132 -                         634656
921133 -
921134 -
921135 - ...so c13 has about 1 K more RAM, however, that is without dosx
921136 - remarked out.  On c11, dosx is active, which provides a little extra
921137 - utility.  It is needed for using AT&T's dialer program to access the
921138 - Internet, whereas c13 uses DSL that does not use dosx.
921139 -
921140 -
921141 -
921142 -
9212 -

SUBJECTS
Modem, US Robotics Sportster 56000 Fax Internal PNP
Modem, US Robotics, 56000

9404 -
940501 -  ..
940502 - Modem Moved from C13 and Installed in C11
940503 - Attglobal Dial-up Networking Failed Moved Modem from C13 to C11
940504 -
940505 - Follow up ref SDS 27 0845, ref SDS 22 HJ6F.
940506 -
940507 - When Windows installed it failed to detect the modem, because the
940508 - driver had been installed on i: and so it was deleted when the
940509 - operating system was installed clean, because that operation formats
940510 - the drive.
940512 -  ..
940513 - On 981112 c11 was purchased with an ISA modem installed. ref SDS 1
940514 - 6402
940515 - ..
940516 - On 010202 the ISA modem in c10 was removed and installed in c11
940517 - for reasons explained in the record. ref SDS 22 HJ6F
940519 -  ..
940520 - Device manager is not recognizing the modem.  Booted the machine to
940521 - see if the device manager would recognize a new device.
940522 -    ..
940523 -    On 010204 drivers for this modem are identified. ref SDS 23
940524 -    7N4M
940525 - ..
940526 - Decided to remove ISA modem in c11 and remove the PCI modem in
940527 - c13 and put it in c11.  There are plenty of PCI slots in c11.  The
940528 - computer c13 does not normally need a modem, and it does not have any
940529 - ISA slots, so cannot put the ISA modem that was in c11 into c13. Since
940530 - c13 normally is connected to a DSL line, it does not need a modem.
940532 -  ..
940533 - Copied software from...
940534 -
940535 -
940536 -                       c13 g: 00 modemUSA
940537 -
940538 -
940539 - ...to...
940540 -
940542 -                        ..
940543 -                       c11 g: 00 modemUSA
940544 -
940545 -
940546 - ...and used this to configure drivers for the modem.
940547 - ..
940548 - This change in configuration was successful.
940550 -  ..
940551 - Think that c11 now has the original modem that was purchased with the
940552 - system.
940553 -
940554 -
940555 -
940556 -
940557 -
940558 -
940559 -
9406 -

SUBJECTS
Dialer AT&T Program for W2K
Attblobal Dial-up Networking
Phone Number Concord: 925 349 1205

9805 -
980601 -  ..
980602 - Dialer for IBM Global Installed on C11
980603 -
980604 - Follow up ref SDS 22 VP3A.
980605 -
980606 - Used instructions on 010202. ref SDS 22 0845
980607 -
980608 - Dialer installation program is on h:
980609 -
980610 -                        g: 00 dialerATT setup.exe
980612 -  ..
980613 - It installs in...
980614 -
980615 -
980616 -                        h: 00 19
980617 - ..
980618 - Installed the AT&T Dialer program; when it connected, the
980619 - dialer program and phone list were updated.
980620 -
980621 -
980622 -
980623 -
980624 -
980625 -
980626 -
9807 -

SUBJECTS
Office 2000, MS
Install Office 2000 under W2000 on CPU #12, 000518
C11 Office 2000 Update

A105 -
A10601 -  ..
A10602 - Office Microsoft Programs Word, Excel, Powerpoint...
A10603 -
A10604 - Follow up ref SDS 22 0785
A10605 -
A10606 - Product key is in the record on 000227. ref SDS 5 QT3M
A10607 -
A10608 - This installed without any problems.
A10610 -  ..
A10611 - However, Word and Excel are not loading correctly.  They seem to be
A10612 - performing an installation operation each time they are opened.
A10614 -  ..
A10615 - Downloaded update per record on 010202. ref SDS 22 0785, by running
A10616 - the file....
A10617 -
A10618 -            g: 00 mso updates o2krs1a.exe
A10619 -
A10620 - ...which then downloads the file shown below.
A10621 - ..
A10622 - After installing the update for SR-1, Office programs load
A10623 - correctly.
A10625 -  ..
A10626 - This download put a file in....
A10627 -  ..
A10628 -
A10629 -            i: 00 02 installer 5e6e4.msp....... 26,771 KB
A10631 -  ..
A10632 - I think this can be installed directly, without another download.
A10634 -  ..
A10635 - Actually, it looks like this bunch of stuff in....
A10636 -
A10637 -
A10638 -            i: 00 02 installer
A10639 -
A10640 -
A10641 - ...all works together for updating Microsoft Office, and it needs to
A10642 - be together in that directory.  If we move the files to g: we can
A10643 - execute the download operation, but cannot get the files that are
A10644 - downloaded to run, unless they are in that directory.  Since that
A10645 - directory is removed and formatted when the operating system is
A10646 - installed, this presents an apparent need to download the service
A10647 - pack each time.
A10648 - ..
A10649 - Doesn't seem to do any good to save a copy on g of anything
A10650 - except the call to the Internet for downloading the update stuff.
A10651 -
A10652 -
A10653 -
A10654 -
A107 -

SUBJECTS
Photoed.Exe Open JPG Files
Image.exe that comes with W2K Seems Similar to Photoed

A304 -
A30501 -  ..
A30502 - Photoed Configured
A30503 -
A30504 - Follow up ref SDS 27 G3EP.
A30505 -
A30506 - Used instructions on 010202. ref SDS 22 G3EP
A30507 -
A30508 - The program photoed.exe is in....
A30509 -
A30511 -                     ..
A30512 -                    h: 00 02 07
A30513 -
A30515 -  ..
A30516 - Using it merely requires opening a file with "Open with" by first
A30517 - clicking to highlight a file with the left mouse, then press Shift
A30518 - and while holding Shift pressed, do a right click to open a menu that
A30519 - has the "Open with" option.
A30520 - ..
A30521 - Select "Open with" using the left mouse button.
A30523 -  ..
A30524 - Photoed.exe is not listed, so select Browse, and open the
A30525 - directory...
A30526 -
A30527 -                    h: 00 02 07 photoed
A30528 -
A30529 -
A30530 - ...within this directory double click....
A30531 -
A30533 -                     ..
A30534 -                    h: 00 02 07 photoed photoed.exe
A30535 -
A30537 -  ..
A30538 - This returns to the Open With menu, and adds Photoed.exe to the list.
A30539 - ..
A30540 - Select the option at the bottom of thte list....
A30541 -
A30542 -        x  Always use this program to open these files
A30543 -
A30544 -
A30545 -
A30546 -
A306 -

SUBJECTS
Acrobat 3.02, Adobe

A403 -
A40401 -  ..
A40402 - PDF Files Install Acrobat
A40403 - Acrobat for Opening PDF Files
A40404 -
A40405 - Follow up ref SDS 21 0001.
A40406 -
A40407 - On 000617 there is a report of installing Acrobay reader 3.02 on c10
A40408 - and later on c11 in directory...
A40409 -
A40411 -                         ..
A40412 -                        h: 00 38
A40413 -
A40415 -  ..
A40416 - There web sites for downloading an updated version, also in the record
A40417 - on 000617. ref SDS 21 HP6L
A40418 - ..
A40419 - C13 has Acrobat reader 5.0 in the directory....
A40420 -
A40421 -
A40422 -                       h: 00 38 Reader
A40423 -
A40425 -  ..
A40426 - Looks like there is an installation file....
A40427 -
A40428 -
A40429 -                       h: 00 38 rp505enu.exe
A40430 -
A40432 -  ..
A40433 - Copied this to
A40434 -
A40435 -                       g: 00 acrobat
A40436 -
A40438 -  ..
A40439 - Ran the file and it installed acrobat v 5.0 on c11.
A40440 -
A40441 -
A40442 -
A40443 -
A40444 -
A40445 -
A405 -

SUBJECTS
Installation FTP Porgram WSFTP

A603 -
A60401 -  ..
A60402 - WSFTPRO FTP Installed for Communication Metrics Upload to Web
A60403 - FTP WSFTPRO Installed for Communication Metrics Upload to Web
A60404 -
A60405 - Follow up ref SDS 27 4945.
A60406 -
A60407 - Used instructions in the record on 010202. ref SDS 22 4945
A60408 -
A60409 -
A60410 -
A605 -

SUBJECTS
McAfee Anti-virus
C11 Install McAfee Virus Scan v 6.0
C11 Install McAfee Virus Scan v 6.0 after Reinstall W2K
MacAfee Virus Program Installed in h 00 23

AA06 -
AA0701 -  ..
AA0702 - McAfee Virus Protection
AA0703 -
AA0704 - Follow up ref SDS 22 4AYE.
AA0705 -
AA0706 - McAfee was acquired on 020331, and can be updated within 60 days.
AA0707 - ref SDS 30 KQ4J
AA0709 -  ..
AA0710 - It is installed on...
AA0711 -
AA0712 -
AA0713 -                     h: 00 23
AA0714 -
AA0715 -
AA0716 - ...from installation code
AA0717 -
AA0719 -                    ..
AA0720 -                   g: 00 mcafee vsc602bi.exe
AA0721 -
AA0722 -
AA0723 - ...also as shown on 020331. ref SDS 30 8N5O
AA0724 -
AA0725 -
AA0726 -
AA0727 -
AA0728 -
AA0729 -
AA08 -

SUBJECTS
Diskeeper, Beyond.Com, 000331
Diskkeeper Defragment

AC04 -
AC0501 -  ..
AC0502 - Diskeeper Defragment Drives to Maintain Disk
AC0503 - Maintenance Defragment Program, Install Diskeeper
AC0504 -
AC0505 - Follow up ref SDS 22 V73S.
AC0506 -
AC0507 - Used record for 010205 when updated program was purchased. ref SDS 24
AC0508 - 0001
AC0510 -  ..
AC0511 - Installation instructions are also on 010205. ref SDS 24 VO4I
AC0513 -  ..
AC0514 - Created a menu folder under Program in the Start menu.  Put
AC0515 - following...
AC0516 -
AC0517 -             Diskeeper
AC0518 -             Clean Disk
AC0519 -             Regclean
AC0520 -
AC0521 -
AC0522 -
AC0523 -
AC0524 -
AC0525 -
AC0526 -
AC06 -

SUBJECTS
Removing Unneeded Files/Programs Evidence Eliminator, 010305

AF03 -
AF0401 -  ..
AF0402 - Maintenance Recover Disk Space from Deleted Files, EE
AF0403 -
AF0404 - Follow up ref SDS 29 0001, ref SDS 28 JH4W.
AF0405 -
AF0406 - This program recovers space from deleted files and supports privacy;
AF0407 - it was installed on c11 on 010317. ref SDS 29 0001
AF0409 -  ..
AF0410 - The record on 010305 has the User name and license string that is
AF0411 - needed to install EE. ref SDS 28 AB3H
AF0413 -  ..
AF0414 - Configured Options same as for c13.
AF0415 -
AF0416 -       Processing c, e, g, h i
AF0417 -
AF0418 -
AF0419 -
AF0420 -
AF0421 -
AF05 -

SUBJECTS
Removing Unneeded Files/Programs Evidence Eliminator, 01030
Discover Fix W2K Registry Errors
Regclean Fixes Errors in Registry

AI05 -
AI0601 -  ..
AI0602 - Maintenance Correct Errors W2K Registry
AI0603 - RegClean Registry Fix Errors for Maintenance
AI0604 -
AI0605 - Follow up ref SDS 29 MJY6.
AI0606 -
AI0607 - This program examines the W2K registry to discover and fix errors. It
AI0608 - was installed on c11 on 010317. ref SDS 29 MJY6
AI0609 -
AI0610 -
AI0611 -
AI0612 -
AI07 -

SUBJECTS
Visio, V 4.0 SN:

AK0301 -  ..
AK0302 - Visio Organization Chart Program
AK0303 -
AK0304 - Follow up ref SDS 27 NT6W, ref SDS 22 NT6W.
AK0305 -
AK0306 - Used instructions on 010202, ref SDS 22 NT6W
AK0307 -
AK0308 -
AK0309 -
AK0310 -
AK0311 -
AK04 -

SUBJECTS
MS Project for W95
CPU #13, MS W2K

AM0401 -  ..
AM0402 - MS Project CPM Program
AM0403 -
AM0404 - Follow up ref SDS 27 1TSW.
AM0405 -
AM0406 - Used instructions on 010202, ref SDS 22 1TSW
AM0407 -
AM0408 -
AM0409 -
AM05 -
AM06 -

SUBJECTS
Netscape, 4.7 W98
User Profile Manager

AO04 -
AO0501 -  ..
AO0502 - Netscape Configured with User Profile Manager for Millie
AO0503 -
AO0504 - Follow up ref SDS 27 6180.
AO0505 -
AO0506 - See instructions on 010202. ref SDS 22 6180
AO0507 -
AO0508 - User Profile is set up in....
AO0509 -
AO0510 -      Start
AO0511 -         Netscape
AO0512 -           Utilities
AO0513 -
AO0514 -              User Profile Manager
AO0515 -
AO0516 -
AO0517 -
AO0518 -
AO0519 -
AO0520 -
AO0521 -
AO0522 -
AO0523 -
AO0524 -