THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: March 10, 2000 09:00 AM Friday; Rod Welch

C11 upgrade motherboard, memory, Windows 2000.

1...Summary/Objective
2...MS Project and Visio Installed
3...Intel Motherboard Installed in C11, 3 Year Warranty
....128MB Memory CL2 PC100 DIMM Installed
....Intel CD ROM for Motherboard Not Installed
....BIOS Setup - Phoenix
....Inactivity Timer Off in BIOS
4...Windows 2000 Installed on I as Upgrade to W98
....Manual and Product ID Not Supplied
....OEM Windows 2000 Not Retail Version Installed
....MCE Discloses Installing OEM Windows 2000 Not Retail Version
....Programs that will not run listed during W00 install...
....Suspend Mode May Cause System Not to Resume
....W98 Help produced an article on Suspend Mode...
....Backup Seems Improved and Worse in W00
.......Backup Capability Takes More Time to Use
.......Backup Report Captures All Directories
....Chkdsk Improved
....Scandsk Removed
....Defrag More Difficult and Time Consuming to Apply
....Search on Start Menu Broke??
....Attribute for Files Missing from System Management Listing
....Starting Windows 2000 Procedures
....Administrator Rod Welch
....Desktop Created Correctly for Rod Welch
5...Network Management Connecting Computers via Cable
....Warning On Task Bar When Network Disconnected
....Properties on Network for Local Area Connection
....Local Area Connection for Networking PCs
...................Network and Dial-up Connections
.....Documents and Settings Manages Users in Windows 2000
6...SDS and Medit Configured with Batch Ops Saves RAM
7...MEM Saves 50K for SDS in W2K
8...Environment Variables can set path for DOS and SDS, as follows...
........Path can be set under Environment Variables
9...Dial-up Networking Working But IBM Dialer Broke in W00
10...IBM (ATT) Dialer Not Configured
11...Netscape Environment Not Stable Under Windows 2000
12...Scanner and Omnipage Configure Problems
13...Printer Lexmark 4039 10R Not Configured


..............
Click here to comment!

CONTACTS 
0201 - Mountain Computer Engineering                                                                                                                                      O-00000701 0101
020101 - Mr. Bradley J. Schwab; Director of Engineering
020103 - Sales Department                                                                                                                                                 O-00000701 0101
0202 - Mountain Computer Engineering                                                                                                                                      O-00000701 0205
020201 - Mr. Eric M. Maxwell; Network Engineering
020203 - Engineering Department                                                                                                                                           O-00000701 0205

SUBJECTS
CPU11 Boot Failure, On\off Fails, Suspend Mode Problem
Motherboard, ASUS Pentium II 450 Mhz, ATX Replaced
Mainboard, Memory, Windows 2000, Install
Motherboard, Intel, SE440BX-2-AGP, for Pentium III, 000310
RAM, SDRAM 256 MB, 000310
Case Not Properly Insulated

1008 -
1008 -    ..
1009 - Summary/Objective
1010 -
101001 - Follow up ref SDS 16 0000, ref SDS 15 0000.
101002 -
101003 - Eric did a great job assembling the system.  Problems with power up
101004 - that led to the upgrade, occurred again today.  Eric eventually got
101005 - everything running, and noted there may be a weak cable connection
101006 - that is not evident from observation. ref SDS 0 4158  Eric configured
101007 - the BIOS. ref SDS 0 0760  He turned Inactivity Timer off that supports
101008 - system standby.  It appears W00 has a similar feature. ref SDS 0 8316
101009 - Installed Windows 2000 as an upgrade; this reduced the time to
101010 - configure the system, but it seems to require about 300M or 400M more
101011 - disk space. ref SDS 0 5822  Eric brought an OEM version of W00, which
101012 - needs to be changed to an end user so we get the benefit of Microsoft
101013 - support. ref SDS 0 7004  Installation was successful.  It configured
101014 - our desktop, so we saved a lot of work. ref SDS 0 9582 W00 set up the
101015 - Network without any any adjustments; it seems to run well. ref SDS 0
101016 - 0783  The IBM Dialer does not work; but, Eric fashioned a work around
101017 - using Network Dial-up and Connections. ref SDS 0 3207  SDS cannot be
101018 - run quite as neatly as in W98, but there is a bonus of an extra 50K of
101019 - memory. ref SDS 0 5972  There is a slight problem with Netscape.
101020 - ref SDS 0 3783  Eric got the sanner going, but Omnipage is not seeing
101021 - the device, which is a problem. ref SDS 0 0048 The printer was not
101022 - configured correctly, but it sort of works. ref SDS 0 3713
101023 - ..
101024 - Received invoice #03804 for $966.70; paid by check #2314.
101026 -  ..
101027 - Submitted ref DIT 1 0001 linked to this record thanking Eric and MCE
101028 - for a job well done.  Set out pending issues to complete the order.
101029 -
101030 -     [On 000314 called MCE for follow up on issues. ref SDS 17 0001
101031 -
101032 -     [On 000518 setup c12. ref SDS 23 0001
101034 -  ..
101036 -  ..
101037 - MS Project and Visio Installed
101038 -
101039 -     [On 000620 set up MS Project and Visio. ref SDS 25 0001
101040 -
101041 -
101042 -
101043 -
1011 -
1012 -
1013 - 5J2X Progress
101401 -  ..
101402 - Intel Motherboard Installed in C11, 3 Year Warranty
101403 -
101404 - Follow up ref SDS 13 1400, ref SDS 8 1274.
101405 -
101406 - Replaced motherboard and installed w2k to fix problems reported on
101407 - 000212, ref SDS 4 0001, later on 000229, ref SDS 6 6348, and again on
101408 - 000302. ref SDS 8 3053
101410 -  ..
101411 - Backup C11 was done last night.
101412 -
101413 -     Operations appeared to cause no loss of data, so no recovery was
101414 -     required.
101416 -  ..
101417 - The box for the motherboard says...
101418 -
101419 -           Intel SE440BX-2 Motherboard
101420 -           For Intel Pentium III Processors with 100 MHz System Bus
101421 -
101422 -           BOXSE440BX2V
101423 -           AA 754552- 204
101424 -           SN: IUS200305678
101426 -  ..
101427 - On 000302 Eric advised that upgrading the motherboard would permit
101428 - upgrading from the 450 Mhz processor we have. ref SDS 8 1274
101430 -  ..
101431 - Intel's website for SE440BX-2 Motherboard...
101432 -
101433 -
101434 -     http://support.intel.com/support/motherboards/desktop/SE440BX2/
101435 -
101436 -
101437 - ...indicates the SE440BX-2 motherboard supports Pentiumr III
101438 - processors that run internally at 800 MHz, 700 MHz, 650 MHz, 600E MHz
101439 - with Advanced Transfer Cache, and Pentium III processors that run
101440 - internally at 600 MHz, 550 MHz, 500 MHz and 450 MHz with Discrete L2
101441 - cache.  More detailed information on supported processors...
101442 -
101443 -        [On 000919 ordered 850 Mhz processor upgrade. ref SDS 26 KA4M
101445 -      ..
101446 -     http://support.intel.com/support/motherboards/desktop/se440bx2/procsupp.htm
101447 -
101448 -
101449 - ...says Pentium III processors from 500 - 850 Mhz are supported for
101450 - board revisions AA 754552-200 or later.  Our motherboard seems to
101451 - have a revision number:  AA 754552-204, which would seem to be later
101452 - than the ...-200.
101454 -      ..
101455 -     Pricing for processor upgrades is at...
101456 -
101457 -
101458 -         http://www.provantage.com/scripts/go.dll/-s/fp_28016
101459 -
101460 -
101462 -  ..
101463 - Bottom of the box has another bar code:  721707-004
101464 -
101465 -      ATX Form Factor
101466 -      Supports Pentium II processors at 66MHz and 100MHz
101467 -      Intel 440BX AGPset
101468 -      Accelerated Graphics Port (AGP), add-in card connector
101469 -      3 PCI slots, 1 ISA slot, 1 shared PCI and ISA slot
101470 -      3 CIMM sockets for 66 MHz or 100 MHz SDRAM Memory
101471 -      2 USB Connectors
101473 -  ..
101474 - Product is intended to be professionally installed.
101475 -
101476 -    Eric did a good job on this.
101478 -  ..
101479 - Warranty is for 3 years, and refers to instructions on "enclosed CD
101480 - ROM." (below, there wasn't enough time to review warranty on CD, per
101481 - Eric. ref SDS 0 0351
101482 -
101483 -    Who is contacted about warranty issues?
101484 -
101485 -    The ASUS board is also warranted, and it has evidently been
101486 -    determined to have failed only about 15 months of use.  The
101487 -    computer vendor is out of business.
101488 -
101489 -       [On 000314 MCE is contacted for 1 year, then Intel. ref SDS 17
101490 -       0897
101491 -
101493 -     ..
101494 -    128MB Memory CL2 PC100 DIMM Installed
101495 -
101496 -    This product is identified as...
101497 -
101498 -             Viking Component     Non ECC Un buffered
101499 -             1090399   990430
101500 -             PE16642U4SN3-CL2
101502 -     ..
101503 -    This merely slips into one of the three memory sockets.
101504 -
101505 -        [On 000919 ordered another 128 MB. ref SDS 26 JC5N
101507 -  ..
101508 - Eric assembled the motherboard, and booted the system, took about 30
101509 - minutes, including trouble shooting, since we had the experience from
101510 - 000302.
101511 -
101512 -     This was done with the board resting on the Formica desktop.  No
101513 -     evident precautions were needed.
101515 -      ..
101516 -     Vertical alignment posts were snapped onto either end of the the
101517 -     processor connection port in the mainboard.  The Processor then
101518 -     slid into these guides.
101520 -      ..
101521 -     He placed the port schematic on the outside of the case showing
101522 -     the names of the ports on the Intel motherboard.  Eric noted that
101523 -     the keyboard and mouse ports can be used interchangeably.  He put
101524 -     pasted the diagram of the motherboard to the case on a large open
101525 -     space adjacent to the board, so it is aligned with the board
101526 -     layout to facilitate locating jumpers and other elements.
101528 -      ..
101529 -     We decided to use the onboard sound system.
101530 -
101531 -        As a result, we have a PCI sound card that may be useful for
101532 -        another situation.
101533 -
101534 -        Did not install audio drivers on Intel CD, per below.
101535 -        ref SDS 0 0351
101537 -         ..
101538 -        The sound system seems to be okay though.
101540 -      ..
101541 -     The ASUS motherboard might be useful in another system.  We cannot
101542 -     install it in CPU08, because the form factor does not match.
101544 -      ..
101545 -     The battery from the old motheboard might be useful.
101547 -  ..
101548 - Eric pointed out the larger diameter insulated area around each screw
101549 - for connecting the Intel motherboard to the case.  He indicated this
101550 - makes it easier to avoid damaging the motherboard from inadvertent
101551 - contact with surrounding circuitry.
101553 -  ..
101554 - The system would not initially power up.  This seems like the same
101555 - problem that occurred on 000302 when power up failed after reassembly.
101556 - ref SDS 8 3053
101557 -
101558 -     He tried removing one of the 128M memory modules.  This did not
101559 -     solve the problem.  He tried switching the memory modules.  This
101560 -     did not solve the problem.
101562 -      ..
101563 -     The eventual solution required a re-sequencing the order of
101564 -     connecting devices, as on 000302. ref SDS 8 2652
101566 -      ..
101567 -     Eric concludes one of the devices is causing a problem.
101568 -
101569 -        ...repeating a theory from the work on 000302. ref SDS 8 6417
101570 -        He indicated it is hard work to determine which device is the
101571 -        problem.
101572 -
101573 -          [On 000314 MCE did not comment. ref SDS 17 3844
101575 -         ..
101576 -        It seems upon reflection, that devices fail all the time, and
101577 -        so if a device is impacting power distribution, then this
101578 -        should be a commonly recognized issue for system maintenance
101579 -        engineers.
101581 -         ..
101582 -        Suppose this is the underlying problem with CPU11, rather than
101583 -        a weak motherboard or weak operating system; in that case we
101584 -        will be back visiting CPU11, spending more time and money.
101586 -         ..
101587 -        A significant dilemma that has not been addressed is Eric's
101588 -        quandry on 000302 noting that the record of service showing
101589 -        components assembled in one sequence do not work, but when
101590 -        assembled in a different sequence, do work.  He noted this
101591 -        makes "no sense." ref SDS 8 0897
101592 -
101593 -            Morris proposed that a cable on a device is beginning to
101594 -            fray, or is not well established with the connecting
101595 -            material due to wear, possibly from repeated handling
101596 -            during assembly.  Making connections in PCs occurs in
101597 -            cramped quarters, with the result that they can seem
101598 -            secure, but are really not.  Connectors that are beginning
101599 -            to fray can actually be secure but the ancle on different
101600 -            cycles is slightly diffent so things work sometimes, and
101601 -            other times don't.
101603 -             ..
101604 -            Subsequent attempts to assemble devices may achieve
101605 -            slightly better connections.  There are not a lot of other
101606 -            options to explain this record.
101607 -
101609 -     ..
101610 -    Intel CD ROM for Motherboard Not Installed
101611 -
101612 -    There is a CD packaged with the Intel SE440BX-2...
101613 -
101614 -
101615 -                       Intel SE440BX-2 Motherboard
101616 -                         Software and Manual CD
101617 -
101619 -     ..
101620 -    I asked Eric about the purpose of this CD.
101622 -     ..
101623 -    He indicated it wasn't necessary to use the CD for the motherboard
101624 -    because the system seems to have booted successfully.
101626 -     ..
101627 -    Subsequent review using a magnifying glass shows...
101628 -
101629 -         For instructions regarding these files, view the readme.txt
101630 -         located in the root directory of this CD ROM.
101631 -
101632 -           This document is dated 990521
101633 -
101635 -          ..
101636 -         Contains Intel SE440BX-2 motherboard manual, software drivers
101637 -         for...
101638 -
101639 -           Audio
101640 -
101641 -              Once the drivers are installed (referring to instructions
101642 -              further in the document), the install directories can be
101643 -              removed to free up hard disk space.  The best method for
101644 -              doing this is selecting the Add/Remove Programs option in
101645 -              Control Panel and removing all the SE440BX2 directory
101646 -              options listed.
101648 -               ..
101649 -              Check this site regularly for updated BIOS to ensure that
101650 -              you have the latest version audio drivers, as well as the
101651 -              latest BIOS.
101652 -
101653 -                 http://developer.intel.com/design/motherbd/
101655 -               ..
101656 -              MCE might comment on whether we need to do this, or
101657 -              assume w00 has the best drivers???
101659 -               ..
101660 -              What about getting BIOS updates.
101661 -
101662 -                 How important is this, per next section?
101663 -                 ref SDS 0 2068
101664 -
101665 -                 [On 000314 MCE comments. ref SDS 17 5325
101666 -
101668 -            ..
101669 -           Norton Anti-virus
101670 -
101671 -              Below, Norton Anti-virus was listed by W00 as not
101672 -              supported.
101673 -
101674 -              Do not install Norton AntiVirus on Windows NT4.0 SP2. You
101675 -              must install the newest service pack before installing
101676 -              Norton Anti-Virus.
101678 -               ..
101679 -              We probably in any case need to get updated drivers from
101680 -              the web.  So this does not look like a big deal.
101682 -            ..
101683 -           Internet Utilities
101684 -           Landesk Client Manager
101685 -           Warranty for Motherboard
101686 -
101687 -
101688 -
101689 -
101690 -
101691 -
1017 -

SUBJECTS
BIOS Setup
BIOS, Award v. 4.00 dated 970509
BIOS, Pheonix 4.00 Release 6.0

1205 -
120601 -     ..
120602 -    BIOS Setup - Phoenix
120603 -
120604 -    Start, Programs, Accessories, System Tools, System Information
120605 -
120606 -        ...says we now have a...
120607 -
120609 -                        ..
120610 -                       Phoenix BIOS 4.0 Release 6.0
120611 -
120613 -         ..
120614 -        This replaced the prior Award BIOS 4.0 dated 970509
120616 -         ..
120617 -        BIOS updates seem to be available from web. ref SDS 0 5325
120618 -
120620 -     ..
120621 -    Once Eric got the system to power up he reviewed BIOS setup.
120622 -
120623 -        On the Intel Se440BX-2 Motherboard there is a "Configuration
120624 -        Jumper."  It lets you set the processor type and system bus
120625 -        speed.
120626 -
120627 -        To do this, you just set it from pins 1-2 to pins 2-3.  Then
120628 -        you power on the machine, it will then detect the processor and
120629 -        ask you if you want to run at 100Mhz bus speed. After that it
120630 -        will shoot you into the BIOS, and let you make other
120631 -        configurations. When you exit the BIOS it will ask you to put
120632 -        the configuration jumper back to its original state, on pins
120633 -        1-2. If you don't, it will take you through the configuration
120634 -        process again.  If you need to make changes in the BIOS, you do
120635 -        NOT need to change the configuration jumper, all you have to do
120636 -        is hit F2 at the Intel boot up screen.
120638 -     ..
120639 -    Inactivity Timer Off in BIOS
120640 -
120641 -        This is Power Management and supports Standby Mode after
120642 -        inactivity for a specified period, selected by this option.
120643 -
120644 -        Below, it appears that w00 accomplishes the same function.
120645 -        ref SDS 0 8316  There is a report on the Internet that w00
120646 -        parameters must be smaller than the values set in the BIOS.
120647 -        ref SDS 0 5226
120648 -
120649 -
120650 -
1207 -

SUBJECTS
Product Key: Product ID: 5187-oem-0000000000497
Installation Upgrade
Internet Explorer Outlook Express
Windows 2000, Install
Acquisition Manual Missing for Windows 2000, 000310
Anti-virus, Norton
W2K OEM Product Key xc6hg rdj97 3c4tx w7ddg w3kt3
XC6hG RDJ97 3C4TX W7DDG W3KT3

2510 -
251101 -  ..
251102 - Windows 2000 Installed on I as Upgrade to W98
251103 -
251104 - Installed W2K to solve defects in W98 reported on......
251105 -
251106 -     Erratic mouse keyboard performance..... 000212, ref SDS 4 0001
251107 -     Engineer says W98 defective............ 000212, ref SDS 4 OB5L
251108 -     Engineer recommends W2K................ 000302, ref SDS 8 0117
251109 -
251110 -         [On 070601 report Windows XP glitchy, needs to be removed and
251111 -         installed once a year to run efficiently. ref SDS 31 XS5H
251113 -  ..
251114 - Copied W98 OEM files to...
251115 -
251116 -
251117 -                    g: 00 w2000
251118 -
251119 -
251120 -       This code seems to take less space than w98.  Requires...
251121 -
251122 -            6K files, 380MB
251123 -
251125 -  ..
251126 - Install OEM Windows 2000...
251127 -
251128 -       Product Key:  xc6hg rdj97 3c4tx w7ddg w3kt3
251129 -
251130 -           This is on the back of the Quick Start Guide, and is likely
251131 -           going to cause an OEM issue with Microsoft that prevents
251132 -           getting support. ref SDS 0 7004
251134 -        ..
251135 -       Registration: 51873-OEM-0000601-53497
251136 -
251137 -           [On 020416 installed full retail version of w2k got new
251138 -           product ID and registration. ref SDS 30 Y16W
251140 -  ..
251141 - Internet Explorer and Outlook Express installed.
251142 -
251144 -  ..
251145 - Format I: drive
251146 -
251147 -       Decided not to do this, and instead installed W2K as an upgrade
251148 -       to existing W98 2nd Edition, in order to reduce the set up time.
251149 -
251150 -       Consideration was given to installing W2K clean on the I drive.
251151 -       This would have required formatting the drive I drive, and it
251152 -       seems like it would require a boot disk.
251153 -
251154 -           [On 000318 background on purpose for upgrading from w98 to
251155 -           w2k. ref SDS 18 LB7O
251157 -        ..
251158 -       Eric did not have a boot disk, but said he didn't need it.  We
251159 -       did not take to time to review customer requirements for a boot
251160 -       disk.
251161 -
251162 -           [On 020416 did clean install of w2k. ref SDS 30 WT5G
251164 -  ..
251165 - W2K setup initially asks where to install the OS, and suggests....
251166 -
251167 -
251168 -                         c:\winnt
251169 -
251170 -
251171 -     [On 000508 OS installed in i:\winnt by vendor. ref SDS 22 0651
251173 -      ..
251174 -     [On 000518 w2k setup did not ask where to install. ref SDS 23 7912
251176 -  ..
251177 - We changed this to...
251178 -
251179 -                         i:\00\02
251180 -
251181 - ...to maintain continuity with existing configuration.
251182 -
251184 -        ..
251185 -       The installation was generally successful.
251187 -        ..
251188 -       However, it more than doubled usage on the drive, from about
251189 -       400MB, to now showing 1.2GB.  This seems to indicate nothing was
251190 -       replaced, they just added a bunch of new stuff.
251191 -
251192 -          [On 000326 considered installing w2k again after formatting
251193 -          the i: drive. ref SDS 20 4978
251195 -     ..
251196 -    Manual and Product ID Not Supplied
251197 -    OEM Windows 2000 Not Retail Version Installed
251198 -    MCE Discloses Installing OEM Windows 2000 Not Retail Version
251199 -
251200 -    I asked for the manual on w2k?  Eric said we received an OEM
251201 -    version of W2K, so there is no manual.
251202 -
251203 -    He provided a document...
251204 -
251206 -                  ..
251207 -                 Microsoft Windows 2000 Professional
251208 -
251209 -                         Quick Start Guide
251210 -
251212 -     ..
251213 -    The document says in the upper right corner...
251214 -
251215 -
251216 -                 For distribution only with a new PC
251217 -
251219 -     ..
251220 -    This conflicts with our order to install W2K on a used PC,
251221 -    purchased on 981112. ref SDS 1 7611  A used PC requires a user
251222 -    version that provides product support by Microsoft to supplement
251223 -    excellent support MCE has provided.
251225 -     ..
251226 -    The document further states in the lower left corner...
251227 -
251228 -
251229 -          For product support, contact the manufacturer of your PC.
251230 -
251232 -     ..
251233 -    This does not apply in our case, because the manufacturer is
251234 -    Pctown, and they have gone out of business.
251236 -     ..
251237 -    We need an end user version in order to get support from Microsoft.
251239 -     ..
251240 -    Background on 000306 shows we have paid for the full version of w2k
251241 -    ref SDS 13 2958
251242 -
251243 -        [On 000314 MCE quotes $394 for full version. ref SDS 17 7004
251244 -
251245 -        [On 020416 Microsoft asks for record showing we have retail
251246 -        version in order to get product key to install operating system
251247 -        again. ref SDS 30 PM7K
251249 -     ..
251250 -    Since the computer is down, and we need to have it up and running
251251 -    in order to perform work, decided to install w2k as an upgrade, to
251252 -    minimize configuration.  Eric said his experience shows that
251253 -    upgrading from w98 to w2k is effective.
251255 -     ..
251256 -    This took about 30 - 40 minutes, and seemed to be successful.
251257 -
251259 -  ..
251260 -
251261 -    Programs that will not run listed during W00 install...
251262 -
251263 -
251264 -           Spressa
251265 -
251266 -                 Backup for Sony RW CD ROM drive
251268 -            ..
251269 -           ABCD
251270 -
251271 -                 Supports DOS commands for Sony CD ROM drive
251273 -            ..
251274 -           Norton Ant-virus
251275 -
251276 -                 Can MCE recommend anti-virus protection for W2000?
251277 -
251278 -                 We have Norton 2000.  After installation, it boots,
251279 -                 but there is an error message when the scan operation
251280 -                 is called saying...
251282 -                    ..
251283 -                   Error running the virus scanner.  You may need to
251284 -                   reinstall Norton Anti-virus.
251286 -                  ..
251287 -                 Do not know yet, how this relates to the software on
251288 -                 the Intel CD for Norton Anti-virus, per above.
251289 -                 ref SDS 0 7921
251291 -               ..
251292 -              [On 000314 MCE recommends contacting Symantic for a
251293 -              program designed for Windows 2000. ref SDS 17 1716
251294 -
251296 -  ..
251297 - Seems like there were several others, but we did not have enough time
251298 - to list everything, and they did not look important.  The important
251299 - programs we need are control for CD ROM drives, and anti-virus
251300 - protection.
251302 -  ..
251303 - Can MCE comment on how it accomplishes purpose of Spressa and ABCD,
251304 - explained above, ref SDS 0 0567, using Windows 2000?
251305 -
251306 -     [On 000310 MCE comments. ref SDS 17 0232
251307 -
251308 -
251309 -
251310 -
251311 -
2514 -

SUBJECTS
Suspend Mode, 000310

2603 -
260401 -     ..
260402 -    Suspend Mode May Cause System Not to Resume
260403 -
260404 -    Based on experience with w98 on 000212, ref SDS 4 8019, again on
260405 -    000229, ref SDS 6 0780, and subsequent recommendations by Brad at
260406 -    MCE on 000307, ref SDS 15 3785, and comments by Randy at PSCS on
260407 -    000229, ref SDS 6 6932, contacted Microsoft Support at their web
260408 -    site with the title...
260410 -     ..
260411 -    Knowledge Base Search
260412 -
260413 -         http://search.support.microsoft.com/kb/c.asp?fr=0&sa=gn&lng=eng
260414 -
260416 -     ..
260417 -    Produced an article...
260418 -
260419 -
260420 -           Computer Does Not Resume from Standby Mode in Windows 2000
260421 -
260422 -    ...at...
260423 -
260425 -              ..
260426 -             http://support.microsoft.com/support/kb/articles/Q228/2/55.ASPG=ENG&SA=ALLKB&FR=0
260427 -
260429 -     ..
260430 -    This sound like our experience with w98.
260431 -
260432 -
260434 -        ..
260435 -       CAUSE
260437 -        ..
260438 -       This behavior can occur if the following two conditions both
260439 -       exist:
260440 -
260441 -            Advanced Power Management (APM) is enabled in the Power
260442 -            Options tool in Control Panel.
260443 -
260444 -            Your computer's BIOS is configured to suspend your computer
260445 -            and the time-out value is less than the value configured in
260446 -            the Power Options tool in Control Panel.
260448 -        ..
260449 -       RESOLUTION
260451 -        ..
260452 -       To resolve this issue, configure the time-out settings in the
260453 -       Power Options tool in Control Panel so that they are for a
260454 -       shorter time than the APM time-out settings in your computer's
260455 -       BIOS. To view or modify these settings in Control Panel, click
260456 -       Start, point to Settings, click Control Panel, and then
260457 -       double-click Power Options.
260459 -            ..
260460 -           Control Panel
260461 -
260462 -              Power Options
260463 -
260464 -                 This has a section for...
260465 -
260466 -                         Always on Power On Scheme
260468 -                    ..
260469 -                   Turn off monitor after 15 minutes
260471 -                    ..
260472 -                   Turn off hard disks after 20 minutes
260473 -
260475 -        ..
260476 -       For information about how to view your computer's BIOS settings,
260477 -       consult the documentation from your hardware manufacturer.
260478 -
260479 -           (Above Power Management in Phoenix BIOS is set to off.
260480 -           ref SDS 0 5592)
260481 -
260483 -        ..
260484 -       Keywords : kbenv kbhw Version : WINDOWS:2000 Platform :
260485 -       WINDOWS Issue type : kbprb
260487 -        ..
260488 -       Power Management in BIOS
260489 -
260490 -           Time Out was disabled, per above.
260491 -
260492 -           Turned it on.
260493 -
260494 -           Set value to 30 minutes.
260496 -            ..
260497 -           Changed my mind, and turn it back off.  Maybe the thing
260498 -           works simply based on settings in W00, per above.
260499 -           ref SDS 0 8316
260500 -
260502 -     ..
260503 -    There did not seem to be any articles on w98 having this specific
260504 -    problem, which on the other hand seems to be the precise problem we
260505 -    have had with w98.
260506 -
260508 -     ..
260509 -    W98 Help produced an article on Suspend Mode...
260510 -
260511 -
260512 -           Resuming Computer from Suspend Mode Takes a Long Time
260513 -
260514 -
260515 -    ...located at..
260516 -
260518 -           ..
260519 -          http://support.microsoft.com/support/kb/articles/Q232/7/22.ASP?LNNG&SA=ALLKB&FR=0
260520 -
260521 -
260522 -    ...which is similar, but not the same as not resuming at all.
260523 -
260525 -     ..
260526 -    SYMPTOMS
260527 -
260528 -       When you try to resume your computer from Suspend mode, your
260529 -       computer may take 30 seconds or more to
260530 -       resume.
260532 -     ..
260533 -    CAUSE
260534 -
260535 -       This behavior can occur if you have a network adapter that is
260536 -       not attached to an active network connection.
260538 -     ..
260539 -    RESOLUTION
260540 -
260541 -       To resolve this behavior, connect to an active network connection.
260542 -       ..
260543 -       To work around this behavior, disable your network
260544 -       adapter:
260545 -
260546 -          1. Click Start, point to Settings, click Control Panel, and
260547 -             then double-click System.
260548 -
260549 -          2. Click the Device Manager tab, double-click the Network
260550 -             Adapters branch to expand it, and then click your network
260551 -             adapter.
260553 -              ..
260554 -          3. Click Properties, click to select the Disable in this
260555 -             hardware profile check box, click OK, click OK, and then
260556 -             click Yes to restart your computer.
260558 -     ..
260559 -    It would be nice to know if there is a specific problem with w00 on
260560 -    this because we typically do not have the system connected to a
260561 -    network.
260562 -
260563 -
260564 -
260565 -
2606 -

SUBJECTS
Backup Improved
System Maintenance Backup Less Useful

3104 -
310501 -     ..
310502 -    Backup Seems Improved and Worse in W00
310503 -
310504 -    The Backup application under...
310505 -
310506 -      Programs
310507 -        Accessories
310508 -          System Tools
310509 -
310510 -    ...seems to work better.  It can run the Exabyte tape drive, which
310511 -    means we do not need Novaback, and it can back up to the local
310512 -    drive.
310514 -     ..
310515 -    This supports our practice of doing daily interim backups to the E:
310516 -    drive, and doing a monthly full file backup on the system,
310517 -    including the monthly backups.   We can then delete prior daily
310518 -    backups from the disk, so that the burden of storage is not
310519 -    contnuous, while preserving the ability to retrieve any version of
310520 -    a file.
310521 -    ..
310522 -    The report structure of the backup is significantly improved,
310523 -    with a fixed structure that permits more easily understanding where
310524 -    things are and blocks of files based on the directory structure.
310525 -
310527 -        ..
310528 -       Backup Capability Takes More Time to Use
310529 -
310530 -       It appears, however, that the specification for doing a back
310531 -       up is not saved, and so has to be created each time it is
310532 -       used.
310533 -
310534 -           Actually, it turned out later that we can save the backup
310535 -           spec, but the procedure for doing so is obtuse, and is not
310536 -           explained in help.  It takes an accident to figure how to
310537 -           save a backup job for reuse.
310539 -            ..
310540 -           Essentially, you have to Start the job, then in the next
310541 -           screen, click on Schedule.  This asks for a name.  Give it
310542 -           a name, then cancel the stupid schedule operation.
310543 -       ..
310544 -       Backup on CPU10 using W98 saves the backup specification.
310545 -       We can call the job for example, "Interim," and then run that
310546 -       specification again by just changing the destination output
310547 -       file.
310549 -        ..
310550 -       This application is on...
310551 -
310552 -          I: program files\accessories\backup\MSbackup.exe
310553 -
310555 -        ..
310556 -       Backup in w00 requires specifying two types of things, and
310557 -       there not a good explanation of what these things are.
310559 -        ..
310560 -       If it backups up 2M, it reports it as a 14M file, evidently
310561 -       recording all of the empty directories it examined and did not
310562 -       backup up, so it is a huge waste of space.
310563 -       ..
310564 -       This application is on...
310565 -
310566 -          I:SystemRoot;I:\system32\ntbackup.exe
310567 -
310569 -        ..
310570 -       Backup Report Captures All Directories
310571 -
310572 -       The report for an Interim backup that may be 3MB shows up as
310573 -       15MB because this thing includes every directory on the
310574 -       system, not just the ones that have stuff in them.
310575 -
310576 -
310577 -
310578 -
3106 -

SUBJECTS
System Maintenance Scandsk Removed
Chkdsk Improved

3804 -
380501 -     ..
380502 -    Chkdsk Improved
380503 -    Scandsk Removed
380504 -
380505 -    Scandsk that checks the disk for errors and fixes them in Windows
380506 -    95 and Windows 98, does not seem to be available in Windows 2000.
380507 -
380508 -    Chkdsk which is a DOS program that does a similar function in
380509 -    Window 95/98, seems to be enhanced in Windows 2000, and performs
380510 -    the functions of scandsk.
380512 -     ..
380513 -    Chkdsk can be run from a DOS prompt, so that is a help.
380514 -
380515 -
380516 -
380517 -
3806 -

SUBJECTS
Backup Improved
System Maintenance Backup Less Useful
Product Usefulness Devolve Lowest Common Denominator

4305 -
430601 -     ..
430602 -    Defrag More Difficult and Time Consuming to Apply
430603 -
430604 -    The defragment feature has a different screen, and actually seems
430605 -    slower under w00.
430606 -
430607 -    They seem to have removed the capability to specify all drives for
430608 -    defragment.  This means the operation requires continued attendance
430609 -    to backup multiple drives, because after each is completed, the
430610 -    next one has to be expressly specified, unlike w98, and w95 that
430611 -    have an "All Drives" option, w00 does not have this.
430612 -
430613 -
430614 -
430615 -
430616 -
4307 -

SUBJECTS
Search Calling A: Drive in Loop, 000310
Search Same as Find

4704 -
470501 -     ..
470502 -    Search on Start Menu Broke??
470503 -
470504 -    It appears that Find on the w98 Start menu is called Search on the
470505 -    w00 menu, however, we are getting an error 1308, per below.
470506 -    ref SDS 0 4636
470508 -     ..
470509 -    Search initially produces a call to the A: drive or for CD ROM.
470510 -
470511 -        This creates a system dialog for...
470512 -
470513 -
470514 -                             Windows Installer
470515 -
470516 -
470517 -        ...that says use features from...
470518 -
470519 -                     ..
470520 -                     Microsoft Office 2000 Professional
470521 -
470523 -         ..
470524 -        It is looking for a file...
470525 -
470526 -
470527 -                         data1.msi
470528 -
470529 -
470530 -        ...which is not found on the w00 CD nor in the files configured
470531 -        for w00 on the system, i.e., in i: 00 02.
470533 -     ..
470534 -    Trying to close this dialog eventually produced an error message
470535 -    saying it would shut down w00.  It generated a error message in a
470536 -    log, but did not display the error nor the log, nor say where the
470537 -    log is located.
470538 -    ..
470539 -    It did not actually shut down the OS.
470541 -     ..
470542 -    Tried this again, and this time pointed the thing to MS Office
470543 -    2000, and made progress.  It seems to have found data1.msi, but
470544 -    produced...
470545 -         ..
470546 -         Error 1308
470547 -
470548 -             Source file not found...
470549 -
470550 -             g:00 mso system dbmsshrn.dll
470551 -
470552 -             Verify that file exists and that you can access it.
470554 -              ..
470555 -             Now we are in another loop.  The thing will not quit, and
470556 -             it cannot find its objective.
470558 -     ..
470559 -    As a result, "Search" on Start menu is not working.
470560 -
470561 -      [On 000314 JT says to reinstall Office 2000. ref SDS 17 4892
470562 -
470563 -      [On 000324 tried to upgrade o00, but got same type problem that
470564 -      prevented installation of the upgrade after downloading about
470565 -      24MB of stuff. ref SDS 19 5336
470566 -
470567 -
470568 -
470569 -
4706 -

SUBJECTS
Attribute File System Management Explorer
Market Reduces Usefulness Lowest Common Denominator
File List Fields e.g., "Attribute"

5105 -
510601 -     ..
510602 -    Attribute for Files Missing from System Management Listing
510603 -
510604 -    Follow up ref SDS 5 4762, ref SDS 3 0001.
510605 -
510606 -    Eric suggested right clicking on the title bar in the file
510607 -    management screens for My Computer and Explorer.  This produced a
510608 -    list of additional file management criteria to show in the list
510609 -    view, which is the default we use.  It solves the problem reported
510610 -    on 000227 for w98 2nd Edition. ref SDS 5 4762
510612 -     ..
510613 -    This feature of right clicking on the file list header to select
510614 -    what to display is not available in w98 1st edition, which is on
510615 -    CPU10. It provides the ability list file attributes from another
510616 -    menu. There is no evident help that explains the transition.  Could
510617 -    not find anything in help for either w00 nor w98 on this matter.
510618 -
510619 -
510620 -
510621 -
5107 -

SUBJECTS
Administrator - Rod Welch
Rod Welch
Documents and Settings
Boot Sequence
System Maintenance
CPU #11, Windows 2000
Trouble Shooting W2000
Dual Boot Choices, W00 or DOS
Administration or Administrator
Desktop Setup

6312 -
631301 -     ..
631302 -    Starting Windows 2000 Procedures
631303 -    Administrator Rod Welch
631304 -
631305 -    During the initial boot sequence an Intel splash screen appears
631306 -    that masks start up tasks.  Press ESC to observe these steps.
631307 -
631308 -    F2 enters the BIOS for System Maintenance.  It needs to be pressed
631309 -    during while the Intel start up screen is displayed, which covers
631310 -    about 15 secondes, so there is ample time.  However, there is no
631311 -    notice to press F2 on the Intel screen.  If ESC is used to see the
631312 -    underlying activity, F2 is shown there.
631313 -
631315 -     ..
631316 -    W00 provides a log on for different users.
631317 -    ..
631318 -    Start up is similar to W98, except you choose.
631319 -
631320 -        Initially, there is a list for choosing to start w00 or DOS.
631321 -
631322 -        If no choice is selected within 30 seconds, w00 is started.
631323 -
631324 -        F8 is an option available during the 30 seconds to open a list
631325 -        of trouble shooting modes, similar to the choices for safe mode
631326 -        in w98 and w95.
631327 -
631328 -            VGA is a choice
631330 -     ..
631331 -    Next is the Windows Splash screen which takes a minute or so to
631332 -    execute.  It produces a...
631333 -
631334 -        ..
631335 -        Log on blue screen window with a window for...
631336 -
631337 -              User Name
631338 -
631339 -              Right now there are two choices...
631340 -
631341 -                 1.  Administrator or Administration
631343 -                      ..
631344 -                 2.  Rod Welch
631345 -
631346 -                     Rod Welch is identified as Administrator, so
631347 -                     presumably I can administer the system from my own
631348 -                     environment.
631350 -               ..
631351 -              Each of these has a system configuration profile stored
631352 -              under...
631353 -
631354 -                    ..
631355 -                 Documents and Settings Manages Users in Windows
631356 -                 2000
631357 -
631358 -
631359 -              ...discussed below. ref SDS 0 4062
631360 -
631362 -         ..
631363 -        Password can be remembered.
631365 -         ..
631366 -        After entering User name and password, w00 boots to the
631367 -        appropriate system configuration.
631368 -
631370 -     ..
631371 -    Desktop Created Correctly for Rod Welch
631372 -
631373 -    All of the configuration was accomplished by W00.  It did not
631374 -    recognize the Nokia monitor, but seems to have assigned an adequate
631375 -    driver.
631376 -
631377 -    Not sure if it is worth the extra space required. ref SDS 0 5822
631378 -
631379 -
631380 -
631381 -
631382 -
631383 -
6314 -

SUBJECTS
Documents and Settings
Network Computers
Mapping Drives on Network
Network, W95, EtherPCI
IP Address TCP/IP CPU11
Ethernet Card, Fast EtherLink XL, PCI 10/100BASE TX

7208 -
720901 -  ..
720902 - Network Management Connecting Computers via Cable
720903 -
720904 - Follow up ref SDS 5 0896.
720905 -
720906 - Eric said he would configure W2000 for DSL service, per our discussion
720907 - on 000302. ref SDS 8 9077
720909 -  ..
720910 - Network seemed to configure itself.
720911 -
720912 -    None of the work to setup the network was required, for example,
720913 -    that was performed on 000227, ref SDS 5 0896, and later on 000302
720914 -    by Eric. ref SDS 8 9077
720915 -
720916 -    This may mean that the prior work was applied by w00, or it could
720917 -    mean that it developed the configuration on its own, which would be
720918 -    quite remarkable.
720919 -
720920 -       [On 000422 report that DSL network configured with LAN network
720921 -       requires "domain" assignment. ref SDS 21 5740
720923 -     ..
720924 -    Warning On Task Bar When Network Disconnected
720925 -
720926 -    Eric demonstrated how a warning light comes on in the clock area of
720927 -    the task bar when the network cable is disconnected, but it
720928 -    immediately goes out when the cable is connected, without having to
720929 -    configure anything or boot the computer to get the system to
720930 -    recognize a networked system.
720932 -     ..
720933 -    The network seems to recognize when another system comes online
720934 -    and then establishes the connection, even if disconnected at the
720935 -    time the system was started.  In this sense, it seems more
720936 -    forgiving that w98 and w95.
720937 -
720938 -
720940 -     ..
720941 -    Properties on Network for Local Area Connection
720942 -    Local Area Connection for Networking PCs
720943 -
720944 -    Procedures for managing the network on w2000 are a little different
720945 -    from w98.  In w98 right click on the Network application on the
720946 -    desktop opens a configuration menu.
720947 -
720948 -    W2000 right clicking on the Network icon opens...
720949 -
720951 -  ..
720952 -
720953 -                   Network and Dial-up Connections
720954 -
720955 -
720956 -    This seems to be a composite directory for managing both direct
720957 -    cable networking and access to the Internet.  This bunch of stuff
720958 -    can also be opened through...
720959 -
720960 -    ..
720961 -    Control Panel
720962 -
720963 -       Network and Dial-up Connections
720964 -
720965 -           Local Area Connections
720966 -
720967 -               Double clicking to open this thing, opens a dialog or
720968 -               box of information that show whether the network is
720969 -               connected.
720971 -                ..
720972 -               Right clicking opens properties for configuring the
720973 -               network.
720975 -                ..
720976 -               Clicking on Properties in the dialog box also opens a
720977 -               box of stuff for configuring the network, similar to
720978 -               w98, explained on 000227. ref SDS 5 1704
720979 -               ..
720980 -               It shows...
720981 -
720982 -                  Connecting...
720983 -
720984 -                     3Com EtherLink III ISA (3C509b-TPO)
720985 -
720986 -                  Components checked are used by this connection
720987 -
720988 -                     Client for Microsoft Networks
720989 -                     File and Printer Sharing for Microsoft Networks
720990 -                     Internet Protocol (TCP/IP)
720991 -
720992 -                        Properties show IP and Subnet mask values Randy
720993 -                        created on 000227. ref SDS 5 1704
720994 -
720995 -
720997 -      ..
720998 -     Documents and Settings Manages Users in Windows 2000
720999 -
721000 -     There is a directory under w00...
721001 -
721002 -
721003 -          i: documents and settings
721004 -
721006 -      ..
721007 -     It contains the following stuff...
721008 -
721009 -
721010 -               Administrator
721011 -               All Users
721012 -               Default User
721013 -               Rod Welch
721014 -
721015 -     ..
721016 -     This appears to be the process by which w00 differentiates
721017 -     users on the same PC.  Possibly it also tracks different PCs on a
721018 -     network.
721019 -
721020 -
721021 -
721022 -
721023 -
721024 -
7211 -

SUBJECTS
DOS Prompt Does Configure SDS with Max Memory
Terminate Without Warning DOS Prompt
SDS and Medit
Improvement Reduce Usefulness Lowest Common Denominator
Path Set in Registry for DOS
Font Screen Layout for SDS
SDS Interface
Mouse for SDS - Medit Control
Mouse for SDS Set Options QuickEdit Mode and Insert Mode both to OFF
Memory Increased by 50K for SDS and Medit Under W2K with MEM in SDS.B

9012 -
901301 -  ..
901302 - SDS and Medit Configured with Batch Ops Saves RAM
901303 -
901304 - Had difficulty figuring out how to set up SDS and Medit under w00, so
901305 - it works the same way as in w98.  Finally developed a batch file
901306 - method that seems to increase RAM for SDS by about 50K.
901307 -
901308 -        [On 000508 needed special batch files for notebooks where w2k
901309 -        is not installed in normal directory. ref SDS 22 2495
901311 -         ..
901312 -        [On 010202 turned out special batch files are not needed,
901313 -        because can set path with Environment Variables under Advanced
901314 -        in System Properties. ref SDS 27 2495
901316 -  ..
901317 - Eric figured out how to set up DOS applications under w00 using the
901318 - right click on the desktop to get a menu.  Select "New" and then
901319 - "Shortcut."  Use that to call the program, and w00, like w98, creates
901320 - a program menu for configuring the thing.
901322 -      ..
901323 -     The problem is that this feature produces 50K less RAM for SDS
901324 -     than the other DOS method, explained below.  It has 20K less than
901325 -     under w98.
901327 -      ..
901328 -     So it is not a viable solution -- it is worthless, indeed a
901329 -     retrenchment of capability, reported on 000227.
901330 -
901332 -  ..
901333 - MEM Saves 50K for SDS in W2K
901334 -
901335 - We seemed though to discover a trick...
901336 -
901337 -
901338 -                          mem
901339 -
901340 -
901341 - ...executed at the DOS prompt prior to calling apps seems to increase
901342 - RAM available to SDS and Medit by about 30K.  In w2k, this is nearly
901343 - 60K more than using the prior configuration under w95 and w98 where
901344 - SDS and Medit were specified in the application properties.
901345 -
901346 -      [On 010202 configured c13 similarly. ref SDS 27 KN6F
901348 -       ..
901349 -      [On 010214 discovered that on c13 mem is not necessary; it does
901350 -      not enable w2k to load anything high. ref SDS 28 KN6F
901352 -       ..
901353 -      [On 010901 need mem for c11 and c12 for some reason, even though
901354 -      not needed for c13. ref SDS 29 YB3J
901356 -  ..
901357 - Therefore, to setup SDS and Medit, create an application "shortcut"
901358 - using the standard windows steps, per above, ref SDS 0 5976, but
901359 - instead of configuring the application directly, call it as a batch
901360 - file that begins with the mem command. If the batch file first calls
901361 - mem, then calls SDS, for some reason this arrangement saves about 30K
901362 - of RAM for the session.
901364 -       ..
901365 -      Typically, for SDS we have used for the command call...
901366 -
901367 -           c:\sd\01\e.exe messages c:\sd\03\04702
901369 -       ..
901370 -      We then set the start directory and call a batch file to clear
901371 -      temporary files.
901373 -  ..
901374 - With this new scheme, we call batch file...
901375 -
901376 -
901377 -                      c: sd 01 sds.bat
901378 -
901379 -
901380 -      ...with following contents.
901381 -
901382 -            @echo off
901383 -            mem
901384 -         *  path I:\00\02;I:\00\02\system32;c:\sd\01;c:\01\02
901385 -         *  c:
901386 -         *  cd\sd\10
901387 -            del stufq*
901388 -            del 0W*
901389 -            del lst*
901390 -            del 1y*
901391 -            del dirx*
901392 -            del tk*
901393 -            del tq*
901394 -            del mon*
901395 -            C:\SD\01\e messages C:\SD\03\04702
901396 -
901397 -    *  Actually, do not need path, c: and directory, because these can
901398 -       be set in the program launch routine that comes with w2k.
901400 -  ..
901401 - After configuring the application on the desktop, drag it to the task
901402 - bar.
901404 -  ..
901405 - DOS prompt is called in a similar way, except the processing
901406 - specified in Properties, rather than a batch file.
901407 -
901409 -  ..
901410 - Environment Variables can set path for DOS and SDS, as follows...
901411 -
901412 -
901413 -        Path can be set under Environment Variables
901414 -
901415 -           System Management (My Computer)
901416 -
901417 -              Properties (Right Click)
901419 -               ..
901420 -              Advanced tab
901421 -
901422 -                 Environment Variables
901423 -
901424 -                   System Variables
901426 -                      ..
901427 -                     Path is one of these, and can be edited.
901428 -
901430 -         ..
901431 -        Worked around it to get the benefit of the increased RAM,
901432 -        particularly considering the direct configuration option Eric
901433 -        developed above, ref SDS 0 5400, actually has 20K less than the
901434 -        same feature in w98.
901436 -         ..
901437 -        This requires two steps, instead of just one, which further
901438 -        reduces productivity.
901440 -         ..
901441 -        Went ahead and configured the low RAM options, because they can
901442 -        be used to check and empty the FTP directory for the Internet.
901444 -         ..
901445 -    2.  Clicking to terminate does not work.  It requires two clicks,
901446 -        which takes twice as much time.
901448 -         ..
901449 -    3.  Font and screen settings for both DOS programs do not have the
901450 -        same setting as w98, which works well. We have less capability,
901451 -        reflecting the problem with "new and improved," reported on
901452 -        000305. ref SDS 12 3968
901454 -         ..
901455 -    4.  Mouse needs to be set so Medit has control by opening DOS
901456 -        properties and selecting...
901457 -
901458 -            Options
901459 -
901460 -               Edit Options set both of following to off.
901462 -                  ..
901463 -                 Quick Edit
901465 -                  ..
901466 -                 Insert Mode
901467 -
901468 -
901469 -
901470 -
901471 -
901472 -
901473 -
901474 -
9015 -

SUBJECTS
Dialer, IBM for W98
Dial-up Networking IBM, ATT
Local Area Connections

9405 -
940601 -  ..
940602 - Dial-up Networking Working But IBM Dialer Broke in W00
940603 - IBM (ATT) Dialer Not Configured
940604 -
940605 - Follow up ref SDS 5 4867.
940606 -
940607 - The IBM dialer is not working under w00.
940608 -
940609 - Eric showed how to connect to Att global network using...
940610 -
940611 -    Control Panel
940612 -
940613 -       Network and Dial-up Connections
940614 -
940615 -          W00 seems to have automatically configured this capability,
940616 -          perhaps using the prior configuration from w98.
940617 -          ..
940618 -          Eric moved a short-cut icon to the desktop to
940619 -          facilitate connecting to the Internet using Attglobal, while
940620 -          we investigate whether there is an updated program for the
940621 -          IBM Dialer.
940623 -           ..
940624 -          Eric showed how to use the dialog for this resource to
940625 -          connect to the Internet.  He explained that dialer programs
940626 -          execute this same operation.
940627 -
940629 -     ..
940630 -    W00 configured this, but to create it, looks like we can
940631 -    execute...
940632 -
940633 -          Make a New Connection
940634 -             ..
940635 -             This launches a wizard for connection to an Internet
940636 -             Service Provider, like Attglobal.
940638 -              ..
940639 -             Need...
940640 -
940641 -                User name:  internet.usinet.rowelch
940642 -
940643 -                Password
940644 -
940645 -                Dial:       808 1101
940647 -                 ..
940648 -                Show icon on taskbar when connected   "on"
940649 -
940651 -              ..
940652 -             Properties...
940653 -                ..
940654 -                Modem is recognized by W00
940655 -
940656 -                   Maximum speed (bps)   115200
940658 -                 ..
940659 -                Hardware features...
940660 -
940661 -                   Enable hardware flow control  "on"
940662 -                   Enable modem error control    "on"
940663 -                   Enable modem compression      "on"
940664 -
940665 -                   Enable modem speaker          "on"
940667 -                    ..
940668 -                   Show terminal window          "off"
940670 -                 ..
940671 -                Options
940672 -                   ..
940673 -                   Display progress while connecting    "on"
940674 -                   Prompt for name and password, etc.   "on" Include
940675 -                   Windows Logon domain         "off" Prompt for phone
940676 -                   number              "on"
940678 -                 ..
940679 -                Security
940680 -
940681 -                   Typical recommended settings
940682 -
940683 -                   Allow unsecured password
940685 -                 ..
940686 -                Networking
940687 -
940688 -                   Type of dial-up server I am calling...
940689 -
940690 -                      PPP.Windows 95/98/NT4/2000, Internet
940691 -
940692 -                         The only other choice not selected in this is
940693 -
940694 -                             SLIP.Unix connection
940696 -                          ..
940697 -                         Settings for PPP.Windows...
940698 -
940699 -                             Enable LCP extensions         "on"
940700 -                             Enable software compression   "off"
940701 -                             Negotiate multi-link for single link
940702 -                             connections                   "on"
940703 -                   ..
940704 -                   Components checked are used by this connection
940705 -
940706 -                      Internet Protocol (TCP/IP)
940707 -
940708 -                         Properties for this component...
940709 -
940710 -                         Obtain IP Address automatically      "on"
940711 -                         Use following IP address            "off"
940713 -                          ..
940714 -                         Obtain DNS server address...        "off"
940715 -                         Use following DNS server address    "on"
940716 -
940717 -                            Preferred DNS Server
940718 -
940719 -                               165 87 13 129
940721 -                             ..
940722 -                            Alternate DNS Server
940723 -
940724 -                               165 87 194 244
940725 -
940727 -                       ..
940728 -                      Advanced
940729 -
940730 -                        General
940731 -
940732 -                           Use default gateway on remove network "on"
940733 -                           PPK link
940734 -
940735 -                               Use IP header compression    "off"
940737 -                         ..
940738 -                        DNS
940739 -
940740 -                           DNS server address in order of use
940741 -
940742 -                              165 87 13 129
940743 -                              165 87 194 244
940745 -                            ..
940746 -                           Append primary and connection specific DNS
940747 -                           suffixes     "on"
940749 -                            ..
940750 -                           Append these DNS suffixes (in order)  "off"
940752 -                            ..
940753 -                           DNS suffix for this connection   blank
940755 -                            ..
940756 -                           Register this connections suffixes in DNS
940757 -                           Use this connection's DNS suffix in DNS
940758 -                           registration    "off"
940759 -
940761 -                         ..
940762 -                        WINS
940763 -
940764 -                          Enable LMHOSTS lookup   "on"
940765 -
940767 -                         ..
940768 -                        Options
940769 -
940770 -                          IP security
940771 -
940772 -                             Properties
940773 -
940774 -                                Do not use IPSEC    "on"
940775 -
940776 -                ..
940777 -                Sharing
940778 -
940779 -                  No choices are selected
940780 -
940782 -     ..
940783 -    JPS uses
940784 -
940785 -                User name:  welchco
940786 -
940787 -                Password
940788 -
940789 -                Dial:       376 0023
940791 -                 ..
940792 -                Show icon on taskbar when connected   "on"
940793 -
940794 -
940795 -
940796 -
940797 -
940798 -
940799 -
940800 -
940801 -
9409 -

SUBJECTS
Configure Netscape, 4.7 W98
Netscape Not Correctly, 000310
Font and Environment Not Holding in W2000, 000310
CPU11 Rod's Home Page

9906 -
990701 -  ..
990702 - Netscape Environment Not Stable Under Windows 2000
990703 -
990704 - When the Netscape home page is loaded, the prior condition for font
990705 - size is not retained.
990706 -
990707 - It therefore has to be reset each pass.  One result is that
990708 - information is not displayed until the View Zoom feature is used
990709 - several passes.  This has be done every time the program is loaded,
990710 - which occurs about a 1,000 times a day.  That is a lot of adjusting.
990712 -  ..
990713 - This is nuisance and waste of time.
990714 -
990715 -
990716 -
990717 -
990718 -
990719 -
990720 -
990721 -
9908 -

SUBJECTS
Scanner, HP Scanjet IIc
Deskscan for Scanner
Omnipage Not Configured on CPU11 under W98 2nd Edition
Omnipage Pro v 7.0 for W95 Only
Windows 2000, Omnipage Not Running, 000310

A607 -
A60801 -  ..
A60802 - Scanner and Omnipage Configure Problems
A60803 -
A60804 - Follow up ref SDS 5 0048.
A60805 -
A60806 - Instructions from the record on 981120. ref SDS 2 0001
A60807 -
A60808 - Eric demonstrated the scanner is running, but could not get Omnipage
A60809 - to run.  He did an excellent job scanning a copy of  the MCE invoice.
A60811 -  ..
A60812 - We noticed that the customer copy is not readable.
A60814 -  ..
A60815 - Eric used....
A60816 -
A60817 -
A60818 -       i: program files\windows nt\accessories\imagvue\kodakimg.exe
A60819 -
A60820 -
A60821 - ...to make a picture of the good copy he prepared for MCE files, but
A60822 - could not get it to print.
A60823 - ..
A60824 - We don't need the scanner for creating pictures to print more
A60825 - paper. We want to reduce using paper.
A60827 -  ..
A60828 - We need Omnipage or something to convert pictures into text for those
A60829 - occasions when people can't send stuff via the web.
A60830 - ..
A60831 - Eric noticed that, as occurred on 000227, ref SDS 5 5015,
A60832 - Omnipage was not recognizing the scanner, despite the fact he just
A60833 - created a picture.
A60834 -
A60835 -     [On 000314 MCE suggests getting upgrade for w00. ref SDS 17 0048
A60836 -
A60838 -  ..
A60839 - So, it is a different objective and a different problem from just
A60840 - getting a picture.
A60841 -
A60842 -
A60843 -
A60844 -
A60845 -
A60846 -
A609 -

SUBJECTS
Printer Lexmark 4039 10R
Printer Lexmark 4039 10R not Configured under W2000, 000310

A804 -
A80501 -  ..
A80502 - Printer Lexmark 4039 10R Not Configured
A80503 -
A80504 - Could not get the test page to print correctly under W00.
A80505 -
A80506 - Eric downloaded new drivers from Lexmark, and put them temporarily
A80507 - in...
A80508 -
A80509 -      C: 10 MPWN2KAE.EXE
A80510 -
A80511 - ...but this was not successful.
A80513 -  ..
A80514 - He was puzzled about why the printer would not print a W00 test page
A80515 - correctly, and why it would not print the picture of the invoice he
A80516 - created using the kodakimg program, above. ref SDS 0 0048
A80517 -
A80518 -     [On 000314 MCE submits updated driver. ref SDS 17 3713
A80519 - ..
A80520 - Later, it turned out the printer sort of works.
A80522 -  ..
A80523 - We can load fonts to the printer.
A80525 -  ..
A80526 - Later tried printing a Word doc and got a mess, like Eric.  So this
A80527 - is a problem.
A80529 -  ..
A80530 - The Lexmark has two entries in the Printer section of the Control
A80531 - Panel.
A80532 -
A80533 -    Why are there two of them?
A80534 -
A80535 -    Why isn't the 4030 10R model identified?
A80536 -
A80537 -       [On 000523 finally got updated drivers. ref SDS 24 0001
A80538 -
A80539 -
A80540 -
A80541 -
A80542 -
A80543 -
A80544 -
A80545 -
A80546 -
A80547 -
A806 -
Distribution. . . . See "CONTACTS"