CONTACTS 
0201 - Programming & Computer Service Comp  415 657 8263
020101 - Mr. Randy Chu; Technical Engineer =650 869 1083
020102 - heymon@onebox.com
0202 - Game Access                          415 224 7212
020201 - Mr. Randy Chu
020202 - heymon@onebox.com
0203 - Intel Corporation                    408 765 8080
020301 - Mr. Morris E. Jones; Business Unit Manager =408 545 9521
020302 - morris.jones@intel.com
020303 - Cable Network Operation
0204 - Mountain Computer Engineering        415 263 1990 fax or 800...
020401 - Mr. Bradley J. Schwab; Director of Engineering  =202 Ext
020402 - brad@mountaincomputers.com
020403 - Engineering Department

SUBJECTS
CPU11 Boot Failure, On\off Fails, Suspend Mode Problem
Suspend Mode Failed Again using W98 Edition 2

0404 -    ..
0405 - Summary/Objective
0406 -
040601 - Follow up ref SDS 36 0000, ref SDS 35 0000.
040602 -
040603 - C11 would not work today.  Called for support.  Got C10 from Concord
040604 - and transferred current work files from hard disk on CPU11 to C10, so
040605 - I can use it while CPU11 is repaired.
040606 -
040607 -     [On 000302 CPU not fully seated in motherboard. ref SDS 38 0867]
040608 -
040609 -
040610 -  ..
0407 -
0408 -
0409 - Progress
0410 -
041001 - Got up this morning about 0738.  Pressed the Shift key on C11 to bring
041002 - up the screen from suspend mode.  The system did not respond. Seems to
041003 - be same problem that occurred on 000212. ref SDS 30 8019
041004 -
041005 - Tried moving the mouse, pressing other keys, no response.  Keyboard
041006 - and mouse were not working.
041007 -
041008 - Tried reset button.  It did not work.
041009 -
041010 -  ..
041011 - Pressed the Power on\off switch.  It did not work.
041012 -
041013 - Unplugged the CPU to power down.  Plugged it in again.
041014 -
041015 - Pressed the Power on\off switch.  The system came on, but did not
041016 - boot.  Nothing shows on the screen, there is no response to the
041017 - keyboard and the mouse.  The boot sequence does not reach the a:
041018 - drive.
041019 -
041020 - The green power on light blinks continuously.  This is different from
041021 - normal mode.  The green power on light normally does not blink.
041022 -
041023 - Called Randy at PCSC who worked on the CPU with his colleage, Alec,
041024 - this past Sunday, 000227, when they installed W98 2nd Edition.
041025 - ref SDS 36 0001
041026 -
041027 -  ..
041028 - Randy said W98 puts the computer in Suspend mode and it gets stuck
041029 - sometimes, which he cited on 000212 as the reason for changing from
041030 - W98 1st Edition to W98 2nd Edition. ref SDS 30 2304  The upgrade seems
041031 - to be worse than the prior condition, which lasted 13 months before
041032 - failing.
041033 -
041034 -     [On 000310 research on MS Support web site shows Windows 2000 also
041035 -     gets stuck in suspend mode. ref SDS 39 3481
041036 -
041037 - I explained we have two computers and have used this method for two
041038 - years.  It has never displayed this problem, until after we did the
041039 - upgrade on Sunday.
041040 -
041041 - Randy will call Alec to see if he can come by and investigate.
041042 - ..
041043 - Randy called about 30 minutes later and said Alec is working on
041044 - a project and so cannot come over.  Randy feels the motherboard may
041045 - have a problem.
041046 -
041047 -
0411 -
0412 -
0413 - 1032 called Morris
0414 -
041401 - Talked to Theresa.
041402 -
041403 - She will Morris I called.
041404 -
041405 -
041406 -
041407 -  ..
0415 -
0416 -
0417 - 1047 called Mountain Computer
0418 -
041801 - Talked to JT.  Brad has been on a call all morning with a client in
041802 - New Jersey.
041803 -
041804 - Explained problem and condition of CPU11, and that Brad was effective
041805 - trouble shooting problems for us on 980706. ref SDS 4 3016  Would
041806 - like Brad to investigate this current matter.
041807 -
041808 - JT feels there is not an easy fix based on our description.
041809 -
041810 - He will ask Brad to call when time permits.
041811 -
041812 -
041813 -  ..
0419 -
0420 -
0421 - 1103 Morris called back
0422 -
042201 - Reviewed the record from this morning, and upgrade to W98 2nd Edition
042202 - on Sunday, per above. ref SDS 0 7128
042203 -
042204 - Morris does not recall having encountered this problem.
042205 -
042206 - He is aware difficulties can arise from using suspend mode.
042207 -
042208 - Morris suggested pulling the stuff off the hard dirve on CPU11, and
042209 - puttting it on CPU10, so I can continue working while diagnostics are
042210 - scheduled and performed on CPU11.
042211 -
042212 -
0423 -

SUBJECTS
Hard Drive Configurtion, Slave
Transfer files from CPU11 to CPU10
Millie in Concord
CPU 10 to CPU11, 000229

0907 - 1521 Picked up CPU10
0908 -
090801 -  ..
090802 - Get PC10 in Concord, Bring to San Francisco
090803 -
090804 - Took BART to Concord and used Millie's car to pick up CPU10 at the
090805 - apartment.  Drove back to San Francisco.
090806 -
090807 -     [On 000319 returned PC10 to Concord. ref SDS 40 0001
090808 -
090809 - Will connect the hard drive in C11 as a slave in C10, so that C10 can
090810 - be updated.
090811 -
090812 -
090813 -
090814 -  ..
090815 - Configure CPU11 Disk as Slave on CPU10 To Transfer Files
090816 -
090817 - Follow up ref SDS 29 0001.
090818 -
090819 - How do we configure the hard drive in CPU11 for use in CPU10?
090820 -
090821 - We did this to get information from the hard drive on Kathleen's
090822 - computer on 980811. ref SDS 26 9667
090823 -
090824 - Removed the disk drive from CPU11.  There is a screw on the back side
090825 - that will be difficult to replace, because it is very small and so
090826 - hard to grasp, and it is recessed about 2 inches, making it very
090827 - difficult to position for fastening the screw into the disk casing.
090828 -
090829 - Instructions, on the top of the hard drive case for CPU11, say that
090830 - jumper 5 is "on" for Master and Single Drive installation.  It is
090831 - "off" for Slave configuration.  I therefore, removed the jumper on the
090832 - 5th set of pins.  This is easy to recognize, because there is only one
090833 - jumper on the set of 5 2-pin rows in the ribbon connection to the hard
090834 - drive. There is another jumper but it seems to be a spare.  It is
090835 - connecting adjacent pins on different rows, so I assume it is
090836 - essentially not doing anything, but providing another jumper in case
090837 - it is needed for a different connection that requires two jumpers.
090838 - ..
090839 - On CPU10, removed the center ribbon connector from the hard
090840 - drive, per information in the record on 990811. ref SDS 26 1632
090841 - Connected the center connector of the ribbon to the Maxtor drive
090842 - removed from CPU, and connected the end of the ribbon to the disk
090843 - drive in CPU10, because it is the master.
090844 -
090845 - Connected an open power cable to the Maxtor drive from CPU11.
090846 -
090847 - Connected CPU10 to the monitor, keyboard and mouse.  Booted the
090848 - system.
090849 -
090850 - Used DEL to open CMOS.  It shows a primary master and primary slave,
090851 - which is what we want; there are no error messages.
090852 -
090853 - Escaped from CMOS setup.  Got an error message saying the system
090854 - could not find W98 on I, and then displayed a C: prompt.
090855 -
090856 - Here is what I think we have...
090857 -
090858 - Master/Slave    CPU10   CPU11 Hard Disk
090859 -
090860 -      C             C
090861 -      D                     C
090862 -      E             D
090863 -      F             E
090864 -      G             F
090865 -      H             G
090866 -      I             H
090867 -      J             I
090868 -      K                     D
090869 -      L                     E
090870 -      M                     F
090871 -      N                     G
090872 -      O                     H
090873 -      P                     I
090874 -
090875 -
090876 - Changed the path from i: to j, because the drives are bumped up a
090877 - letter, per above. This makes it easy to use OS commands.
090878 -
090879 - We need to get the stuff on CPU11 d: onto CPU10, so copied it
090880 - intially ran...
090881 -
090882 -
090883 -                  C>xcopy32 k:\sd\*.* c:\sd\ /s
090884 -
090885 -
090886 - I want to do this a step at a time for the SDS record, so will put
090887 - the stuff on c:, then restore the regular configuration, format the
090888 - d: drive, and move everything to d: on CPU10.
090889 -
090890 - I think everything on e: from CPU11, can simply be copied directly,
090891 - since everything is temporary anyway.
090892 -
090893 - Should be able to format f:, because it is e: per above, then...
090894 -
090895 -                  C>xcopy32 l:\sd\*.* f:\sd\ /s
090896 -
090897 - Work files on f: from CPU11, will be copied to c: first.
090898 -
090899 -                  C>xcopy32 m:\*.* c:\ /s
090900 -
090901 - This will put on c...
090902 -
090903 -                      02
090904 -                      03
090905 -                      04
090906 -
090907 -
090908 - Work files on g: from CPU11, will be copied to c: first.
090909 -
090910 -                  C>xcopy32 n:\07\*.* c:\08\ /s
090911 -                  C>xcopy32 n:\08\*.* c:\08\ /s
090912 -              ??  C>xcopy32 n:\sd\*.* c:\08\ /s
090913 -
090914 -
090915 -
090916 - Work files on h: from CPU11, will be copied to c: first.
090917 -
090918 -                  C>xcopy32 o:\sd\*.* c:\sd\ /s
090919 -
090920 - Also need email messages
090921 -
090922 -  C>xcopy32 o:\00\07\users\00101\mail\*.* i:\00\07\users\00101\mail\ /s
090923 -
090924 -
090925 -
090926 -
0910 -
0911 -

SUBJECTS
CPU11 Boot Failure, On\off Fails, Suspend Mode Problem

1004 - 1736 called Randy
1005 -
100501 -  ..
100502 - Left message to call about plan for fixing CPU11.
100503 -
100504 -
100505 -     [On 000301 Randy did not call back. ref SDS 37 0001]
100506 -
100507 -
100508 -
100509 -
100510 -
1006 -
1007 -