THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: March 14, 2000 10:17 AM Tuesday; Rod Welch

Called MCE about issues on PC11 upgrade.

1...Summary/Objective
2...Warranty on Intel Motherboard Installed in CPU11
3...System Assembly indicates a device may have defect
4...BIOS Upgrades
5...Windows 2000 Installed on I as Upgrade to W98
....Manual and Product ID Not Supplied
....Programs that will not run listed during W00 install...
....Backup Seems Improved and Worse in W00
....Search on Start Menu Broke??
....Office 2000 Installed on PC11, Completed Successfully
6...Character Size W00 Menus and Screens
7...Scanner and Omnipage Configure Problems
8...Printer Lexmark 4039 10R Not Configured

ACTION ITEMS.................. Click here to comment!

1...Can MCE recommend anti-virus protection for W2000?
2...How to increment the filename using a console, so each backup
3...It turns out that w00 help says specifically to use MMC.
4...Got following errors reporting missing dlls...
5...Need reference manual explaining error messages for Windows 2000,
6...We need Omnipage or something to convert pictures into text for those

CONTACTS 
0201 - Mountain Computer Engineering        415 263 1990 fax or 800...
020101 - Mr. JT Neville; Director of Engineering  =202 Ext
020102 - jt@mcex.net
020103 - Technical Department

SUBJECTS
CPU11 Boot Failure, On\off Fails, Suspend Mode Problem
Motherboard, ASUS Pentium II 450 Mhz, ATX Replaced
Mainboard, Memory, Windows 2000, Install
Motherboard, Intel, SE440BX-2-AGP, for Pentium III, 000310
RAM, SDRAM 256 MB, 000310
Case Not Properly Insulated

0908 -    ..
0909 - Summary/Objective
0910 -
091001 - Follow up ref SDS 16 0000, ref SDS 15 0000.
091002 -
091003 - Reviewed pending issues with JT.  Later received a letter from JT that
091004 - confirms our discussion.  There are a few items remaining.  Tried to
091005 - order Omnipage upgrade, and got into a loop, so need to follow up
091006 - later. ref SDS 0 0048  The driver file JT submitted for the Lexmark
091007 - printer is the one Eric downloaded on 000310 and it did not work.
091008 - ref SDS 0 3713  JT's suggestion worked to remove and reinstall Office
091009 - 2000 to clear the problem with Search, but got a report of missing
091010 - DLLs, which MCE may be able to furnish. ref SDS 0 6072  Tried using
091011 - Schedule to deframent the drives, and found that Windows 2000 says to
091012 - use MMC, which turned out not to work. ref SDS 0 3430
091013 -
091014 - Submitted ref DIT 1 0001 linked to this record, responding to JTs
091015 - letter ref DRT 1 0001.
091016 -
091017 -
091018 -
091019 -
0911 -
0912 -
0913 - CD3J Progress
0914 -
091401 - Talked Darin.
091402 -
091403 - Brad and Eric are out of the office.  JT is talking to a customer for
091404 - tech support.
091405 -
091406 - Darin will ask JT to call in about 10 minutes.
091407 -
091408 -
091409 -
0915 -
0916 -
0917 - 1355 called back
0918 -   ..
091801 - Talked to JT.
091802 -
091803 - He received my letter, ref DIP 6 0001, sent on 000310. ref SDS 16 0001
091804 -
091805 - However, he cannot find the letter in his system, because they get a
091806 - lot of email.
091807 - ..
091808 - I resent the letter.
091809 -
091810 - JT then reviewed issues in the letter, ref DIP 6 0001 linked to the
091811 - record on 000310. ref SDS 16 0001  We reviewed the following Action
091812 - Items, confirmed in the afternoon by JT's letter. ref DRT 1 0001
091813 -
091814 -
091815 -
091816 -  ..
091817 - Warranty on Intel Motherboard Installed in CPU11
091818 -
091819 - Follow up ref SDS 16 0897.
091820 -
091821 - Who is contacted about warranty issues?
091822 -
091823 - How is Intel warranty for 3 years handled? ref SDS 16 2822
091824 -
091825 -        JT says MCE warranty is one year parts and labor.  This does
091826 -        not include Windows 2000 software, just MCE work.  After the
091827 -        one year Mountain warranty. the parts are under the
091828 -        manufacturers warranty.  When MCE warranty has run its course
091829 -        you contact the Manufacturer directly. ref DRT 1 8586
091830 -
091831 -
091832 -  ..
091833 - System Assembly indicates a device may have defect
091834 -
091835 -    On 000310 Eric concludes one of the devices is causing a problem.
091836 -    ref SDS 16 4158
091837 -
091838 -    This action item pertains to explanation of prior problems with
091839 -    Welch's computer #11, and consequent requirement for changing the
091840 -    motherboard and installing Windows 2000 recommended by MCE.  In the
091841 -    call today, Rod indicated no MCE action is required. ref DRT 1 9184
091842 -
091843 -
091844 -
091845 -  ..
091846 - BIOS Upgrades
091847 -
091848 - The record on 000310 makes reference to instructions on the Intel
091849 - motherboard CD to check this site regularly for updated BIOS to ensure
091850 - that you have the latest version audio drivers, as well as the latest
091851 - BIOS. ref SDS 16 5325
091852 -
091853 -                http://developer.intel.com/design/motherbd/
091854 -
091855 -
091856 -        JT says in his letter today BIOS updates are generally not
091857 -        required.  They are also best left to a certified technician as
091858 -        a failed BIOS upgrade will leave your computer severely broken.
091859 -        ref DRT 1 3519
091860 -
091861 -
091862 -
091863 -
091864 -
0919 -

SUBJECTS
Installation Upgrade
Acquisition
Full Version Windows 2000, 000310
Norton Virus Program

1307 -
130701 -  ..
130702 - Windows 2000 Installed on I as Upgrade to W98
130703 -
130704 - Follow up ref SDS 16 4978.
130705 -
130706 -     ..
130707 -    Manual and Product ID Not Supplied
130708 -
130709 -    Follow up ref SDS 16 7004.
130710 -
130711 -    We need full version of W00, per ref SDS 16 3518
130712 -
130713 -       JT says in his letter today that MCE sells the OEM NT2000 with
130714 -       hardware purchase for $245, stand alone Full version is $394.
130715 -       ref DRT 1 4650
130716 -
130717 -           Question
130718 -
130719 -           Why was this important information not set out in MCE's
130720 -           quotation, received on 000306? ref SDS 14 1400
130721 -       ..
130722 -       On 000306 research indicated w00 cost for the upgrade
130723 -       version is in the range of $220, and the cost for a full version
130724 -       is $319, ref SDS 14 2958, as shown at...
130725 -
130726 -          http://shop.microsoft.com/product/windows/
130727 -
130728 -       In our discussion today, JT asked why we want the full version?
130729 -
130730 -       We reviewed the record on 000310 showing documents MCE furnished
130731 -       with the OEM version state that it is for a new PC.  We have a
130732 -       used PC. ref SDS 16 3696
130733 -
130734 -       The Full version provides free support for learning to use
130735 -       Windows 2000.
130736 -       ..
130737 -       JT questioned whether Microsoft provides free support for
130738 -       Windows 2000.
130739 -
130740 -       He seemed to indicate that MCE will support the customer in
130741 -       using Windows 2000.
130742 -
130743 -       I explained a preference to use MCE support rather than
130744 -       Microsoft, but the problem is whether MCE is available when
130745 -       needed?
130746 -
130747 -       The larger issue is how to develop stronger communications with
130748 -       MCE so that procurement is more effective?
130749 -
130750 -    The letter, ref DIT 1 2048, expresses disappointment about
130751 -    communication and asks how the customer can help MCE improve this
130752 -    issue.
130753 -
130754 -         [On 00331 reviewed problem with Brad. ref SDS 19 7004
130755 -
130756 -
130757 -
130758 -  ..
130759 -
130760 -    Programs that will not run listed during W00 install...
130761 -
130762 -    As shown in the record on 000310. ref SDS 16 0567
130763 -
130764 -
130765 -       Spressa
130766 -
130767 -             Backup for Sony RW CD ROM drive
130768 -
130769 -       ABCD
130770 -
130771 -             Supports DOS commands for Sony CD ROM drive, per the
130772 -             record on 990309. ref SDS 4 6399
130773 -         ..
130774 -         For Spressa, JT suggests in his letter today try
130775 -
130776 -                http://www.sony.com
130777 -
130778 -         ...for an NT2000 version of your software.  Their site does
130779 -         not yet indicate support for NT2000.
130780 -
130781 -         You can try using the NT4 software.  It might work.
130782 -         ref DRT 1 0561
130783 -
130784 -         Welch will follow up, nothing for MCE.
130785 -
130786 -         Need Spressa for RW CD ROM:  CRX100E/CH received on 981229.
130787 -         ref SDS 3 9950
130788 -
130789 -            [On 000521 contacted Sony. ref SDS 20 0001
130790 -
130791 -       ..
130792 -       Norton Ant-virus. ref SDS 16 1716
130793 -
130794 -             Can MCE recommend anti-virus protection for W2000?
130795 -
130796 -             JT advised said to contact Norton Symantic on the web
130797 -             and obtaining Norton Anti-virus for Windows 2000,
130798 -             rather the program that is now installed Norton
130799 -             Anti-virus 2000.  The latter is merely an upgrade for
130800 -             the program that runs on Windows 95/98.
130801 -
130802 -             In his letter today, he says investigation he made of the
130803 -             link below shows that the NT2000 version is not yet
130804 -             available.  He suggests calling Norton Symantic and see if
130805 -             the website has been updated with the latest info.
130806 -             800-497-6180, ref DRT 1 1872
130807 -
130808 -
130809 -             http://www.symantecstore.com/Category/0,1257,2-1-1,00.html
130810 -
130811 -         ..
130812 -         Welch will follow up, nothing for MCE.
130813 -
130814 -
130815 -
130816 -
130817 -
130818 -
1309 -

SUBJECTS
Backup Improved
System Maintenance Backup Less Useful
MMC Microsoft Management Consoles
Maintenance Defrag Backup Batch Operation, 000314

1807 -
180701 -     ..
180702 -    Backup Seems Improved and Worse in W00
180703 -
180704 -    Follow up ref SDS 16 5882.
180705 -
180706 -    I asked about a new objective that is not discussed in the record
180707 -    on 000310, and explained it as follows...
180708 -
180709 -       We want to run Windows 2000 maintenance operations for backup
180710 -       and defragmenting disk partitions in a batch file type
180711 -       operation, so you can configure the tasks, and then run them at
180712 -       will, typically on a daily basis.  Additionally, you would like
180713 -       shut the system down after these operations run, based on MCE
180714 -       recommendation not to use suspend mode on the Intel motherboard.
180715 -       Daily backup requires specifying files and options for an
180716 -       "interim" backup job.  It also requires specifying a different
180717 -       filename each day. ref DRT 1 2205
180718 -       ..
180719 -       Defragmenting requires specifying the 5 drives (c - i).]
180720 -
180721 -          [On 000331 Brad suggests using a different program.
180722 -          ref SDS 19 5882
180723 -
180724 -    How to specify in a Microsoft Management Console operation.
180725 -
180726 -       On 000312 tried to set up a MS console op. ref SDS 17 0001
180727 -
180728 -       JT says this is not the right tool for system maintenance.
180729 -
180730 -       We did not discuss, however...
180731 -
180732 -          How to increment the filename using a console, so each backup
180733 -          set on the hard drive is identified differently?
180734 -    ..
180735 -    How to specify defrag
180736 -
180737 -       He suggests scheduling multiple jobs, and set it for 0200 or
180738 -       something.  If we are using the computer, it won't take off or
180739 -       20 minutes after idle time.
180740 -
180741 -       Later I tried JT's suggestion...
180742 -
180743 -         It turns out that w00 help says specifically to use MMC.
180744 -
180745 -         A second problem is there is no evident way to specify which
180746 -         drive to defrag.
180747 -
180748 -    ..
180749 -    How to specify backup to separate file
180750 -
180751 -         A similar problem is no evident way to specify the filename
180752 -         since it changes each day for interim backups.
180753 -
180754 -         Maybe MCE has a template console they could provide that
180755 -         illustrates how to create a spec.
180756 -
180757 -
180758 -
180759 -
180760 -
180761 -
180762 -
1808 -
1809 -

SUBJECTS
Search Calling A: Drive in Loop, 000310
Search Same as Find
Office, MS 2000, 000314
Install Office 2000 under W2000 on CPU #11, 000314

2407 -
240701 -     ..
240702 -    Search on Start Menu Broke??
240703 -    Office 2000 Installed on PC11, Completed Successfully
240704 -
240705 -    Error 1308 shown in the record on 000310. ref SDS 16 4892
240706 -
240707 -    JT has encountered this message.  He feels we have to uninstall
240708 -    Office 2000 and install it again to clear this error.
240709 -
240710 -    In his letter today, JT Search error is an issue with your Office
240711 -    2000.  Perform a clean reinstall.  Insure that you are not
240712 -    installing an older beta copy of office 2000. ref DRT 1 3588
240713 -
240714 -    We do not seem to have a CD for Office 2000, but the code is on...
240715 -
240716 -
240717 -            g: 00 MSO
240718 -
240719 -
240720 -    ...per the record on 000227, showing product key. ref SDS 7 2490
240721 -
240722 -    ..
240723 -    Tried removing office 2000 with add/remove programs...
240724 -
240725 -    Installed Office 2000 again, and...
240726 -
240727 -        Got following errors reporting missing dlls...
240728 -
240729 -             pffiles\common\msshared\websrvex\40\bin\fp4anwi.dll
240730 -
240731 -             pffiles\common\system\map\1033\nt\mapb2.dll
240732 -
240733 -             pffiles\common\msshared\proof\csapi3t1.dll
240734 -
240735 -
240736 -        Can MCE possibly provide these files, or comment on what they
240737 -        do and whether they impact anything?
240738 -
240739 -          [On 000324 tried upgrading o2000 and got similar errors,
240740 -          causing upgrade to fail. ref SDS 18 5336
240741 -    ..
240742 -    Clicked "ignore" on each of these errors.  Program continued
240743 -    and reported installation was...
240744 -
240745 -
240746 -                        completed successfully
240747 -
240748 -
240749 -    Tried Word and Excell and they seem to boot up okay.
240750 -
240751 -    Search now executes without the prior problem.
240752 -
240753 -    Based on this experience we...
240754 -
240755 -    Need reference manual explaining error messages for Windows 2000,
240756 -    so that when an error occurs there is a reference that explains the
240757 -    meaning, cause and possible remedies.
240758 -    ..
240759 -    Can MCE recommend a book or manual for this?
240760 -
240761 -
240762 -
240763 -
2408 -

SUBJECTS
Font Screen Layout for SDS
Character Size Menus and Dialog Box
Fonts for W00 Menus and Screens
Desktop Setup
Character Size Too Small for W00 Apps, 000314

2908 -
290801 -  ..
290802 - Character Size W00 Menus and Screens
290803 -
290804 - This is a new issue today that is not cited in the record on 000310.
290805 -
290806 - The characters are too small displayed by w00 in various screens like
290807 - Explorer that lists files in various directories. There is no evident
290808 - way to set the size of the characters from the Appearance Menu under
290809 - Desktop. ref DRT 1 5925
290810 -
290811 - JT explained that some control can be exercised by using the option
290812 - for "Scheme," which is just above Desktop on the Appearance menu.
290813 - Our best choices are...
290814 -
290815 -                     ..
290816 -                  Windows Classic
290817 -
290818 -                  Windoes Standard
290819 -
290820 -
290821 - These choices have sub-choices for large and extra large.  We selected
290822 - large.
290823 -
290824 - JT advised that another method is to change the monitor setting from
290825 - 1024 x 768 to a lower resolution.
290826 -
290827 -
290828 -
290829 -
2909 -
2910 -

SUBJECTS
Scanner, HP Scanjet IIc
Deskscan for Scanner
Omnipage Not Configured on CPU11 under W98 2nd Edition
Omnipage Pro v 7.0 for W95 Only
Windows 2000, Omnipage Not Running, 000310

3608 -
360801 -  ..
360802 - Scanner and Omnipage Configure Problems
360803 -
360804 - Follow up ref SDS 16 0048, ref SDS 7 0048.
360805 -
360806 - We need Omnipage or something to convert pictures into text for those
360807 - occasions when people can't send stuff via the web. ref SDS 16 4485
360808 -
360809 -    JT's letter today says Omnipage, needs upgrade from the Win95
360810 -    software you have. Here is a link to download a trial version (v10)
360811 -    of the NT version (it is 61 MB) to see if it works for you.  It
360812 -    does not look to be a free upgrade.  You can also call them if the
360813 -    download is a bit much. ref DRT 1 7644
360814 -
360815 -       http://www.omnipage.com/democentral/
360816 -
360817 - ..
360818 - I checked this web site and found it is for downloading a trial
360819 - version, as reported by JT.  Stepped back a level...
360820 -
360821 -
360822 -       http://www.omnipage.com/
360823 -
360824 -
360825 - ...and found information on Omnipage Pro 10 at the following...
360826 -
360827 -
360828 -       http://www.omnipage.com/products/omnipage/pro/
360829 -
360830 -
360831 - A web page on System Requirements....
360832 -
360833 -
360834 -       http://www.omnipage.com/products/omnipage/pro/require.asp#HP
360835 -
360836 -
360837 - ...indicates Omnipage 10 supports Windows 95, 98, 2000 or NT 4.0
360838 - ..
360839 - Another page...
360840 -
360841 -
360842 -       http://www.omnipage.com/products/omnipage/pro/pricing.asp
360843 -
360844 -
360845 - ...on pricing and availability says...
360846 -
360847 -     OmniPage Pro 10 is available via Caere's online store and at major
360848 -     software resellers. The product is available in a retail upgrade
360849 -     version for $99.95 to owners of any OCR software including
360850 -     versions such as the lite or limited editions bundled with most
360851 -     flatbed, edge-fed or multifunction scanners.
360852 -
360853 - Tried to place an order, but seem to be a loop, unable to get the
360854 - thing in the shopping cart.  Would be faster to drive to LA and visit
360855 - a store with a real shopping cart.
360856 -    ..
360857 -    Says press Buy Now button.
360858 -
360859 -    Goes to online store.
360860 -
360861 -    Upgrade option is selected.
360862 -
360863 -    Goes to onlne store, says...
360864 -
360865 -        Select delivery method, selected physical shipment
360866 -
360867 -        At bottom of page, says to order securely online, click Buy
360868 -        Now button.
360869 -
360870 -    Clicked Buy Now button
360871 -    ..
360872 -    Goes to online store, says this is the Shopping Cart
360873 -
360874 -        Has an invoice prepared:  Order Number: DR11015568
360875 -
360876 -        Shows item and price of:  $109.90 total including shipping
360877 -
360878 -        There are two buttons below the invoice that say...
360879 -
360880 -            Continue shopping
360881 -            Place secure order
360882 -
360883 -        Clicked place secure order.
360884 -
360885 -        Goes to a page that says "We're Sorry"  Your order cannot be
360886 -        placed because there are no items in the shopping cart.
360887 -        ..
360888 -        Says ...use "Back" button, and use the continue shopping
360889 -        button to place items in your basket.
360890 -
360891 -
360892 -    Did all that, and returned to same place, so we are in a loop.
360893 -
360894 - Will try this in another day or so.
360895 -
360896 -
360897 -
360898 -
360899 -
360900 -
3610 -

SUBJECTS
Printer Lexmark 4039 10R not Configured under W2000, 000310

3804 -
380401 -  ..
380402 - Printer Lexmark 4039 10R Not Configured
380403 -
380404 - Follow up ref SDS 16 3713.
380405 -
380406 - Could not get the test page to print correctly under W00.
380407 -
380408 -     JT says in his letter today to try an updated driver for Lexmark
380409 -     4039 NT2000, which he attaches with his letter. ref DRT 1 6525
380410 -
380411 -     Downloaded the file mpwn2kae.exe attched to JT's letter into...
380412 -
380413 -           c: 09 mpwn2kae.exe
380414 -
380415 -     This, however, appears to be the same driver Eric downloaded on
380416 -     000310, ref SDS 16 3713, and installed in...
380417 -
380418 -           c: 10 mpwn2kae.exe
380419 -
380420 -
380421 -       [On 000523 finally got w2k drivers for the printer. ref SDS 21
380422 -       0001
380423 -
380424 -
380425 -
380426 -
380427 -
380428 -
380429 -
3805 -
Distribution. . . . See "CONTACTS"