CONTACTS 
0201 - Mountain Computer Engineering        415 263 1990 fax or 800...
020101 - Mr. JT Neville; Director of Engineering  =202 Ext
020102 - jt@mcex.net
020103 - Technical Department

SUBJECTS
CPU11 Boot Failure, On\off Fails, Suspend Mode Problem
Motherboard, ASUS Pentium II 450 Mhz, ATX Replaced
Mainboard, Memory, Windows 2000, Install
Motherboard, Intel, SE440BX-2-AGP, for Pentium III, 000310
RAM, SDRAM 256 MB, 000310
Case Not Properly Insulated

0908 -    ..
0909 - Summary/Objective
0910 -
091001 - Follow up ref SDS 16 0000, ref SDS 15 0000.
091002 -
091003 - Reviewed pending issues with JT.  Later received a letter from JT that
091004 - confirms our discussion.  There are a few items remaining.  Tried to
091005 - order Omnipage upgrade, and got into a loop, so need to follow up
091006 - later. ref SDS 0 0048  The driver file JT submitted for the Lexmark
091007 - printer is the one Eric downloaded on 000310 and it did not work.
091008 - ref SDS 0 3713  JT's suggestion worked to remove and reinstall Office
091009 - 2000 to clear the problem with Search, but got a report of missing
091010 - DLLs, which MCE may be able to furnish. ref SDS 0 6072  Tried using
091011 - Schedule to deframent the drives, and found that Windows 2000 says to
091012 - use MMC, which turned out not to work. ref SDS 0 3430
091013 -
091014 - Submitted ref DIT 1 0001 linked to this record, responding to JTs
091015 - letter ref DRT 1 0001.
091016 -
091017 -
091018 -
091019 -
0911 -
0912 -
0913 - ëCD3J Progress
0914 -
091401 - Talked Darin.
091402 -
091403 - Brad and Eric are out of the office.  JT is talking to a customer for
091404 - tech support.
091405 -
091406 - Darin will ask JT to call in about 10 minutes.
091407 -
091408 -
091409 -
0915 -
0916 -
0917 - 1355 called back
0918 -   ..
091801 - Talked to JT.
091802 -
091803 - He received my letter, ref DIP 6 0001, sent on 000310. ref SDS 16 0001
091804 -
091805 - However, he cannot find the letter in his system, because they get a
091806 - lot of email.
091807 - ..
091808 - I resent the letter.
091809 -
091810 - JT then reviewed issues in the letter, ref DIP 6 0001 linked to the
091811 - record on 000310. ref SDS 16 0001  We reviewed the following Action
091812 - Items, confirmed in the afternoon by JT's letter. ref DRT 1 0001
091813 -
091814 -
091815 -
091816 -  ..
091817 - Warranty on Intel Motherboard Installed in CPU11
091818 -
091819 - Follow up ref SDS 16 0897.
091820 -
091821 - Who is contacted about warranty issues?
091822 -
091823 - How is Intel warranty for 3 years handled? ref SDS 16 2822
091824 -
091825 -        JT says MCE warranty is one year parts and labor.  This does
091826 -        not include Windows 2000 software, just MCE work.  After the
091827 -        one year Mountain warranty. the parts are under the
091828 -        manufacturers warranty.  When MCE warranty has run its course
091829 -        you contact the Manufacturer directly. ref DRT 1 8586
091830 -
091831 -
091832 -  ..
091833 - System Assembly indicates a device may have defect
091834 -
091835 -    On 000310 Eric concludes one of the devices is causing a problem.
091836 -    ref SDS 16 4158
091837 -
091838 -    This action item pertains to explanation of prior problems with
091839 -    Welch's computer #11, and consequent requirement for changing the
091840 -    motherboard and installing Windows 2000 recommended by MCE.  In the
091841 -    call today, Rod indicated no MCE action is required. ref DRT 1 9184
091842 -
091843 -
091844 -
091845 -  ..
091846 - BIOS Upgrades
091847 -
091848 - The record on 000310 makes reference to instructions on the Intel
091849 - motherboard CD to check this site regularly for updated BIOS to ensure
091850 - that you have the latest version audio drivers, as well as the latest
091851 - BIOS. ref SDS 16 5325
091852 -
091853 -                http://developer.intel.com/design/motherbd/
091854 -
091855 -
091856 -        JT says in his letter today BIOS updates are generally not
091857 -        required.  They are also best left to a certified technician as
091858 -        a failed BIOS upgrade will leave your computer severely broken.
091859 -        ref DRT 1 3519
091860 -
091861 -
091862 -
091863 -
091864 -
0919 -

SUBJECTS
Installation Upgrade
Acquisition
Full Version Windows 2000, 000310
Norton Virus Program

1307 -
130701 -  ..
130702 - Windows 2000 Installed on I as Upgrade to W98
130703 -
130704 - Follow up ref SDS 16 4978.
130705 -
130706 -     ..
130707 -    Manual and Product ID Not Supplied
130708 -
130709 -    Follow up ref SDS 16 7004.
130710 -
130711 -    We need full version of W00, per ref SDS 16 3518
130712 -
130713 -       JT says in his letter today that MCE sells the OEM NT2000 with
130714 -       hardware purchase for $245, stand alone Full version is $394.
130715 -       ref DRT 1 4650
130716 -
130717 -           Question
130718 -
130719 -           Why was this important information not set out in MCE's
130720 -           quotation, received on 000306? ref SDS 14 1400
130721 -       ..
130722 -       On 000306 research indicated w00 cost for the upgrade
130723 -       version is in the range of $220, and the cost for a full version
130724 -       is $319, ref SDS 14 2958, as shown at...
130725 -
130726 -          http://shop.microsoft.com/product/windows/
130727 -
130728 -       In our discussion today, JT asked why we want the full version?
130729 -
130730 -       We reviewed the record on 000310 showing documents MCE furnished
130731 -       with the OEM version state that it is for a new PC.  We have a
130732 -       used PC. ref SDS 16 3696
130733 -
130734 -       The Full version provides free support for learning to use
130735 -       Windows 2000.
130736 -       ..
130737 -       JT questioned whether Microsoft provides free support for
130738 -       Windows 2000.
130739 -
130740 -       He seemed to indicate that MCE will support the customer in
130741 -       using Windows 2000.
130742 -
130743 -       I explained a preference to use MCE support rather than
130744 -       Microsoft, but the problem is whether MCE is available when
130745 -       needed?
130746 -
130747 -       The larger issue is how to develop stronger communications with
130748 -       MCE so that procurement is more effective?
130749 -
130750 -    The letter, ref DIT 1 2048, expresses disappointment about
130751 -    communication and asks how the customer can help MCE improve this
130752 -    issue.
130753 -
130754 -         [On 00331 reviewed problem with Brad. ref SDS 19 7004
130755 -
130756 -
130757 -
130758 -  ..
130759 -
130760 -    Programs that will not run listed during W00 install...
130761 -
130762 -    As shown in the record on 000310. ref SDS 16 0567
130763 -
130764 -
130765 -       Spressa
130766 -
130767 -             Backup for Sony RW CD ROM drive
130768 -
130769 -       ABCD
130770 -
130771 -             Supports DOS commands for Sony CD ROM drive, per the
130772 -             record on 990309. ref SDS 4 6399
130773 -         ..
130774 -         For Spressa, JT suggests in his letter today try
130775 -
130776 -                http://www.sony.com
130777 -
130778 -         ...for an NT2000 version of your software.  Their site does
130779 -         not yet indicate support for NT2000.
130780 -
130781 -         You can try using the NT4 software.  It might work.
130782 -         ref DRT 1 0561
130783 -
130784 -         Welch will follow up, nothing for MCE.
130785 -
130786 -         Need Spressa for RW CD ROM:  CRX100E/CH received on 981229.
130787 -         ref SDS 3 9950
130788 -
130789 -            [On 000521 contacted Sony. ref SDS 20 0001
130790 -
130791 -       ..
130792 -       Norton Ant-virus. ref SDS 16 1716
130793 -
130794 -             Can MCE recommend anti-virus protection for W2000?
130795 -
130796 -             JT advised said to contact Norton Symantic on the web
130797 -             and obtaining Norton Anti-virus for Windows 2000,
130798 -             rather the program that is now installed Norton
130799 -             Anti-virus 2000.  The latter is merely an upgrade for
130800 -             the program that runs on Windows 95/98.
130801 -
130802 -             In his letter today, he says investigation he made of the
130803 -             link below shows that the NT2000 version is not yet
130804 -             available.  He suggests calling Norton Symantic and see if
130805 -             the website has been updated with the latest info.
130806 -             800-497-6180, ref DRT 1 1872
130807 -
130808 -
130809 -             http://www.symantecstore.com/Category/0,1257,2-1-1,00.html
130810 -
130811 -         ..
130812 -         Welch will follow up, nothing for MCE.
130813 -
130814 -
130815 -
130816 -
130817 -
130818 -
1309 -

SUBJECTS
Backup Improved
System Maintenance Backup Less Useful
MMC Microsoft Management Consoles
Maintenance Defrag Backup Batch Operation, 000314

1807 -
180701 -     ..
180702 -    Backup Seems Improved and Worse in W00
180703 -
180704 -    Follow up ref SDS 16 5882.
180705 -
180706 -    I asked about a new objective that is not discussed in the record
180707 -    on 000310, and explained it as follows...
180708 -
180709 -       We want to run Windows 2000 maintenance operations for backup
180710 -       and defragmenting disk partitions in a batch file type
180711 -       operation, so you can configure the tasks, and then run them at
180712 -       will, typically on a daily basis.  Additionally, you would like
180713 -       shut the system down after these operations run, based on MCE
180714 -       recommendation not to use suspend mode on the Intel motherboard.
180715 -       Daily backup requires specifying files and options for an
180716 -       "interim" backup job.  It also requires specifying a different
180717 -       filename each day. ref DRT 1 2205
180718 -       ..
180719 -       Defragmenting requires specifying the 5 drives (c - i).]
180720 -
180721 -          [On 000331 Brad suggests using a different program.
180722 -          ref SDS 19 5882
180723 -
180724 -    How to specify in a Microsoft Management Console operation.
180725 -
180726 -       On 000312 tried to set up a MS console op. ref SDS 17 0001
180727 -
180728 -       JT says this is not the right tool for system maintenance.
180729 -
180730 -       We did not discuss, however...
180731 -
180732 -          How to increment the filename using a console, so each backup
180733 -          set on the hard drive is identified differently?
180734 -    ..
180735 -    How to specify defrag
180736 -
180737 -       He suggests scheduling multiple jobs, and set it for 0200 or
180738 -       something.  If we are using the computer, it won't take off or
180739 -       20 minutes after idle time.
180740 -
180741 -       Later I tried JT's suggestion...
180742 -
180743 -         It turns out that w00 help says specifically to use MMC.
180744 -
180745 -         A second problem is there is no evident way to specify which
180746 -         drive to defrag.
180747 -
180748 -    ..
180749 -    How to specify backup to separate file
180750 -
180751 -         A similar problem is no evident way to specify the filename
180752 -         since it changes each day for interim backups.
180753 -
180754 -         Maybe MCE has a template console they could provide that
180755 -         illustrates how to create a spec.
180756 -
180757 -
180758 -
180759 -
180760 -
180761 -
180762 -
1808 -
1809 -

SUBJECTS
Search Calling A: Drive in Loop, 000310
Search Same as Find
Office, MS 2000, 000314
Install Office 2000 under W2000 on CPU #11, 000314

2407 -
240701 -     ..
240702 -    Search on Start Menu Broke??
240703 -    Office 2000 Installed on PC11, Completed Successfully
240704 -
240705 -    Error 1308 shown in the record on 000310. ref SDS 16 4892
240706 -
240707 -    JT has encountered this message.  He feels we have to uninstall
240708 -    Office 2000 and install it again to clear this error.
240709 -
240710 -    In his letter today, JT Search error is an issue with your Office
240711 -    2000.  Perform a clean reinstall.  Insure that you are not
240712 -    installing an older beta copy of office 2000. ref DRT 1 3588
240713 -
240714 -    We do not seem to have a CD for Office 2000, but the code is on...
240715 -
240716 -
240717 -            g: 00 MSO
240718 -
240719 -
240720 -    ...per the record on 000227, showing product key. ref SDS 7 2490
240721 -
240722 -    ..
240723 -    Tried removing office 2000 with add/remove programs...
240724 -
240725 -    Installed Office 2000 again, and...
240726 -
240727 -        Got following errors reporting missing dlls...
240728 -
240729 -             pffiles\common\msshared\websrvex\40\bin\fp4anwi.dll
240730 -
240731 -             pffiles\common\system\map\1033\nt\mapb2.dll
240732 -
240733 -             pffiles\common\msshared\proof\csapi3t1.dll
240734 -
240735 -
240736 -        Can MCE possibly provide these files, or comment on what they
240737 -        do and whether they impact anything?
240738 -
240739 -          [On 000324 tried upgrading o2000 and got similar errors,
240740 -          causing upgrade to fail. ref SDS 18 5336
240741 -    ..
240742 -    Clicked "ignore" on each of these errors.  Program continued
240743 -    and reported installation was...
240744 -
240745 -
240746 -                        completed successfully
240747 -
240748 -
240749 -    Tried Word and Excell and they seem to boot up okay.
240750 -
240751 -    Search now executes without the prior problem.
240752 -
240753 -    Based on this experience we...
240754 -
240755 -    Need reference manual explaining error messages for Windows 2000,
240756 -    so that when an error occurs there is a reference that explains the
240757 -    meaning, cause and possible remedies.
240758 -    ..
240759 -    Can MCE recommend a book or manual for this?
240760 -
240761 -
240762 -
240763 -
2408 -

SUBJECTS
Font Screen Layout for SDS
Character Size Menus and Dialog Box
Fonts for W00 Menus and Screens
Desktop Setup
Character Size Too Small for W00 Apps, 000314

2908 -
290801 -  ..
290802 - Character Size W00 Menus and Screens
290803 -
290804 - This is a new issue today that is not cited in the record on 000310.
290805 -
290806 - The characters are too small displayed by w00 in various screens like
290807 - Explorer that lists files in various directories. There is no evident
290808 - way to set the size of the characters from the Appearance Menu under
290809 - Desktop. ref DRT 1 5925
290810 -
290811 - JT explained that some control can be exercised by using the option
290812 - for "Scheme," which is just above Desktop on the Appearance menu.
290813 - Our best choices are...
290814 -
290815 -                     ..
290816 -                  Windows Classic
290817 -
290818 -                  Windoes Standard
290819 -
290820 -
290821 - These choices have sub-choices for large and extra large.  We selected
290822 - large.
290823 -
290824 - JT advised that another method is to change the monitor setting from
290825 - 1024 x 768 to a lower resolution.
290826 -
290827 -
290828 -
290829 -
2909 -
2910 -

SUBJECTS
Scanner, HP Scanjet IIc
Deskscan for Scanner
Omnipage Not Configured on CPU11 under W98 2nd Edition
Omnipage Pro v 7.0 for W95 Only
Windows 2000, Omnipage Not Running, 000310

3608 -
360801 -  ..
360802 - Scanner and Omnipage Configure Problems
360803 -
360804 - Follow up ref SDS 16 0048, ref SDS 7 0048.
360805 -
360806 - We need Omnipage or something to convert pictures into text for those
360807 - occasions when people can't send stuff via the web. ref SDS 16 4485
360808 -
360809 -    JT's letter today says Omnipage, needs upgrade from the Win95
360810 -    software you have. Here is a link to download a trial version (v10)
360811 -    of the NT version (it is 61 MB) to see if it works for you.  It
360812 -    does not look to be a free upgrade.  You can also call them if the
360813 -    download is a bit much. ref DRT 1 7644
360814 -
360815 -       http://www.omnipage.com/democentral/
360816 -
360817 - ..
360818 - I checked this web site and found it is for downloading a trial
360819 - version, as reported by JT.  Stepped back a level...
360820 -
360821 -
360822 -       http://www.omnipage.com/
360823 -
360824 -
360825 - ...and found information on Omnipage Pro 10 at the following...
360826 -
360827 -
360828 -       http://www.omnipage.com/products/omnipage/pro/
360829 -
360830 -
360831 - A web page on System Requirements....
360832 -
360833 -
360834 -       http://www.omnipage.com/products/omnipage/pro/require.asp#HP
360835 -
360836 -
360837 - ...indicates Omnipage 10 supports Windows 95, 98, 2000 or NT 4.0
360838 - ..
360839 - Another page...
360840 -
360841 -
360842 -       http://www.omnipage.com/products/omnipage/pro/pricing.asp
360843 -
360844 -
360845 - ...on pricing and availability says...
360846 -
360847 -     OmniPage Pro 10 is available via Caere's online store and at major
360848 -     software resellers. The product is available in a retail upgrade
360849 -     version for $99.95 to owners of any OCR software including
360850 -     versions such as the lite or limited editions bundled with most
360851 -     flatbed, edge-fed or multifunction scanners.
360852 -
360853 - Tried to place an order, but seem to be a loop, unable to get the
360854 - thing in the shopping cart.  Would be faster to drive to LA and visit
360855 - a store with a real shopping cart.
360856 -    ..
360857 -    Says press Buy Now button.
360858 -
360859 -    Goes to online store.
360860 -
360861 -    Upgrade option is selected.
360862 -
360863 -    Goes to onlne store, says...
360864 -
360865 -        Select delivery method, selected physical shipment
360866 -
360867 -        At bottom of page, says to order securely online, click Buy
360868 -        Now button.
360869 -
360870 -    Clicked Buy Now button
360871 -    ..
360872 -    Goes to online store, says this is the Shopping Cart
360873 -
360874 -        Has an invoice prepared:  Order Number: DR11015568
360875 -
360876 -        Shows item and price of:  $109.90 total including shipping
360877 -
360878 -        There are two buttons below the invoice that say...
360879 -
360880 -            Continue shopping
360881 -            Place secure order
360882 -
360883 -        Clicked place secure order.
360884 -
360885 -        Goes to a page that says "We're Sorry"  Your order cannot be
360886 -        placed because there are no items in the shopping cart.
360887 -        ..
360888 -        Says ...use "Back" button, and use the continue shopping
360889 -        button to place items in your basket.
360890 -
360891 -
360892 -    Did all that, and returned to same place, so we are in a loop.
360893 -
360894 - Will try this in another day or so.
360895 -
360896 -
360897 -
360898 -
360899 -
360900 -
3610 -

SUBJECTS
Printer Lexmark 4039 10R not Configured under W2000, 000310

3804 -
380401 -  ..
380402 - Printer Lexmark 4039 10R Not Configured
380403 -
380404 - Follow up ref SDS 16 3713.
380405 -
380406 - Could not get the test page to print correctly under W00.
380407 -
380408 -     JT says in his letter today to try an updated driver for Lexmark
380409 -     4039 NT2000, which he attaches with his letter. ref DRT 1 6525
380410 -
380411 -     Downloaded the file mpwn2kae.exe attched to JT's letter into...
380412 -
380413 -           c: 09 mpwn2kae.exe
380414 -
380415 -     This, however, appears to be the same driver Eric downloaded on
380416 -     000310, ref SDS 16 3713, and installed in...
380417 -
380418 -           c: 10 mpwn2kae.exe
380419 -
380420 -
380421 -       [On 000523 finally got w2k drivers for the printer. ref SDS 21
380422 -       0001
380423 -
380424 -
380425 -
380426 -
380427 -
380428 -
380429 -
3805 -