CONTACTS 
0201 - Programming & Computer Service Comp  415 657 8263
020101 - Mr. Randy Chu; Technical Engineer =650 869 1083
020102 - heymon@onebox.com
0202 - Game Access                          415 224 7212
020201 - Mr. Randy Chu
020202 - heymon@onebox.com

SUBJECTS
1st Edition Failed Keyboard, Mouse
Installation Upgrade
CPU #11, W98
W98 Internet Explorer
W98 2nd Edition
1st Edition Failed on CPU11
CPU11 W98 2nd Edition Installed
Product Key CPU11
Windows, Microsoft

1211 -    ..
1212 - Summary/Objective
1213 -
121301 - Follow up ref SDS 43 0000, ref SDS 42 0000.
121302 -
121303 - Randy and his colleague, Alex, upgraded c11 from using W98 edition 1
121304 - to edition 2.  Had difficulty because we did not have a boot disk.
121305 - Alex solved this by changing BIOS to boot from the CD ROM drive j.
121306 - PCSC also installed MS Office 2000, ref SDS 0 2490, and Norton
121307 - Anti-virus 2000. I reconfigured the computer.  Had some difficulty
121308 - installing ws_ftp for uploading files to the web server, because we
121309 - have to make several installations.
121310 -
121311 -     [On 00229 c11 completely failed running under w98 2nd edition, and
121312 -     to substitute a computer. ref SDS 44 0001
121313 -
121314 -     [On 000310 installed Windows 2000. ref SDS 48 4978
121315 -
121316 -     [On 000314 re-installed o2000 under w2000, encountered errors,
121317 -     missing DLLs. ref SDS 49 6072
121318 -
121319 -     [On 000324 tried downloading upgrade o2000, encountered similar
121320 -     errors of missing DLLs. ref SDS 50 5336
121321 -
121322 -
121323 -
121324 -
121325 -
121326 -
121327 -  ..
1214 -
1215 -
1216 - Progress
1217 -
121701 -  ..
121702 - W98 Upgrade to Second Edition
121703 -
121704 - Follow up ref SDS 43 0866.
121705 -
121706 - Alex did the installation with Randy observing and making stragegic
121707 - suggestions.  Installation of W98 2nd edition was intended to solve
121708 - the problemb of the system failing to perform after suspend mode, as
121709 - reported on 000212, ref SDS 38 8019, per Randy's recommendation after
121710 - examination. ref SDS 38 2304 and ref SDS 38 9116
121711 -
121712 -     [On 000229 after w98 2nd edition installed, system failed again.
121713 -     ref SDS 44 0780
121714 -
121715 - Alex tried using the files on g: 00 w98 copied yesterday from the CD
121716 - to hard drive.  This didn;t work because setup kept looking at the CD
121717 - ROM drive.
121718 -
121719 - We didn't have a boot disk, so Alex changed the CMOS to boot from the
121720 - CD ROM drive, then the hard drive in order to use W98 CD.
121721 -
121722 - He was then able to get the computer to boot off the CD and perform
121723 - the setup op from the CD drive.
121724 -
121725 - Not sure how he got the system transferred to the CD so it would
121726 - boot.
121727 -
121728 -  ..
121729 -
121730 - Product Key for MS Windows 98
121731 -
121732 -
121733 -                  DFJP9 2GKB2 7RPR6 B6MHK 8YMGT
121734 -
121735 -
121736 - We did not enter a password.
121737 -
121738 -
121739 - After installation he checked System Properties for devices that are
121740 - not configured...
121741 -
121742 -       My Computer, Right click
121743 -
121744 -        Properties at the bottom of the menu.
121745 -
121746 -           Device Drivers
121747 -
121748 -             Look for any instances of a large yellow question, which
121749 -             signifies the driver is not installed.
121750 -
121751 -             We saw the 3Com network card was not installed.
121752 -
121753 -
121754 -
121755 -
121756 -
121757 -
121758 -
1218 -

SUBJECTS
Network, EtherPCI LAN
Ethernet Card, Fast EtherLink XL, PCI 10/100BASE TX
IP Address TCP/IP CPU11
IP Address TCP/IP on CPU09

1707 -
170701 -  ..
170702 - 3Com Network Card Drivers
170703 -
170704 - W98 CD Edition has most of the drivers, but had to download drivers
170705 - for the 3Com Network Interface Card (NIC) card, which is what we had
170706 - to do on 990204. ref SDS 25 0004  There are two disks that have to be
170707 - downloaded and put into separate directories, with names disk1 and
170708 - disk2.  Alex downloaged them into My Documents. and completed
170709 - configuration.  After he completed his work I moved these directories
170710 - to...
170711 -
170712 -               h: 00 02 02 01     Disk 1
170713 -               h: 00 02 02 02     Disk 2
170714 -
170715 -     On 990203 I put them on I: but moved it to h: today, so the next
170716 -     time we format the drive, we will not lose the stuff. ref SDS 23
170717 -     1224
170718 -
170719 -     We did not keep the downloaded files from 3Com.
170720 -
170721 -         [On 000302 downloaded drivers from 3Com for CPU10, and saved
170722 -         them on g: 00 3Com. ref SDS 45 2352]
170723 -
170724 -         [On 000310 Windows 2000 seemed to configure itself when
170725 -         installed on CPU11. ref SDS 48 0783]
170726 -
170727 - After the drivers were installed, Alex configured CPU11 and CPU09
170728 - across the network, so I can update CPU09.
170729 - ..
170730 - This requires setting the TCP/IP protocol pointing to 3Com NIC
170731 - address, per prior work on 990811. ref SDS 31 0945
170732 -
170733 - CPU09 is set as follows...
170734 -
170735 -    IP             100 100 100 3
170736 -
170737 -    Subnet Mask    255 255 255 0
170738 -
170739 - CPU11 is set as follows...
170740 -
170741 -    IP             100 100 100 2
170742 -
170743 -    Subnet Mask    255 255 255 0
170744 -
170745 -         [On 000302 Eric set IP address on CPU10. ref SDS 45 9077]
170746 -
170747 -         [On 000310 Windows 2000 seemed to configure itself when
170748 -         installed on CPU11. ref SDS 48 0783]
170749 -
170750 -
170751 -
170752 -
170753 -
170754 -
1708 -

SUBJECTS
MS Office
MS Excel
MS Powerpoint
Product Key
Office 2000, MS
Install Office 2000 under W2000 on CPU #11, 000314

2309 -
230901 -  ..
230902 - Microsoft Office 2000
230903 -
230904 - Randy and Alex installed MS Office 2000, which has programs for...
230905 -
230906 -                      Excell
230907 -                      Word
230908 -                      Powerpoint and so on
230909 -
230910 - ..
230911 - Transferred installation code from the CD to...
230912 -
230913 -
230914 -                     g: 00 mso
230915 -
230916 -
230917 - Ran....
230918 -
230919 -                     g: 00 mso setup.exe
230920 -
230921 -
230922 - Installed Microsoft Office 2000 in...
230923 -
230924 -
230925 -                     h: 00 02 06
230926 -
230927 -  ..
230928 - Product Key for MS Office 2000
230929 -
230930 -                  BB7YW 7T8FX X42FH 326BM 29C66
230931 -
230932 -
230933 - This completely replaced what was previously installed, rather than
230934 - upgrade it, because the prior code was on i: and it was formatted.
230935 -
230936 - After Randy and Alex left, I don't seem to have the CD, but it is
230937 - installed on g: so we should be okay.
230938 -
230939 -    [On 000310 installed Windows 2000, ref SDS 48 4978, but got a bunch
230940 -    of system 138 errors when we ran Search, which is the Find feature
230941 -    in W98. ref SDS 48 4892
230942 -
230943 -    ...errors seem related to Office 2000. ref SDS 48 4636
230944 -
230945 -    [On 000314 reinstalled O2000 and got errors. ref SDS 49 6072
230946 -
230947 -    [On 000324 tried downloading upgrade o2000, encountered similar
230948 -    errors of missing DLLs. ref SDS 50 5336
230949 -
230950 -    [On 000325 completed install Office 2000 on C11. ref SDS 51 4290
230951 -
230952 -    [On 000518 install Office 2000 on C12. ref SDS 52 0785
230953 -
230954 -
230955 -
230956 -
2310 -

SUBJECTS
Norton Virus Program

2404 -
240401 -  ..
240402 - Norton Anti-virus 2000
240403 -
240404 - Installed Norton Anti-firus 2000
240405 -
240406 - This was installed over the prior program in...
240407 -
240408 -
240409 -                h: 00 16
240410 -
240411 - The program looks much different.
240412 -
240413 -    Need to update virus protection once a month.
240414 -
240415 -
240416 -
240417 -
240418 -
2405 -

SUBJECTS
Video System

2504 -
250401 -  ..
250402 - Set Video Display Preferences
250403 -
250404 - Used instructions on 990316 to identify the Nokia monitor and set the
250405 - video capabilities. ref SDS 28 0987
250406 -
250407 - The colors, however, seem faded and washed out, compared to the prior
250408 - installation, especially the blue used to highlight follow ups and
250409 - bold.
250410 -
250411 -
250412 -  ..
250413 - Screen and Disk Saver
250414 -
250415 - Used instructions in the record on 990316. ref SDS 28 0876
250416 -
250417 -
250418 -
250419 -
2505 -

SUBJECTS
Dialer, IBM, W95
Dialer, IBM for W98

2705 -
270501 -  ..
270502 - IBM Dialer
270503 -
270504 -
270505 - To install the Dialer, run...
270506 -
270507 -
270508 -                          h: 00 16 setup.exe
270509 -
270510 -
270511 - Used the record on 980226 to configure the IBM Dialer. ref SDS 5 8064
270512 -
270513 - Applied update configuration for Attglobal on 991122. ref SDS 34 2052
270514 -
270515 -
270516 -
270517 -
2706 -

SUBJECTS
Netscape, 4.7 W98

2804 -
280401 -  ..
280402 - Netscape Configure
280403 -
280404 -
280405 - To install the Netscape run...
280406 -
280407 -
280408 -                          h: 00 07 setup.exe
280409 -
280410 -
280411 - Applied update configuration for Attglobal on 991122. ref SDS 34 2052
280412 -
280413 -
280414 -
280415 -
2805 -

SUBJECTS
Attribute File System Management Explorer
Market Reduces Usefulness Lowest Common Denominator

3205 -
320501 -  ..
320502 - Attribute for Files Missing from System Management Listing
320503 -
320504 - Follow up ref SDS 37 0001.
320505 -
320506 - After Randy and Alex left, discovered that the file attribute is no
320507 - longer shown in the file management windows for system and explorer
320508 - applications.
320509 -
320510 - This another retrenchment in capabilities that seems to occur with
320511 - "new and improved" software.
320512 -
320513 -      [On 000305 Xanadu OSMIC editor strives to provide usefulness,
320514 -      without regard to popularity. ref SDS 46 3968]
320515 -
320516 -      [On 000309 Tom Field cites similar concern. ref SDS 47 2142]
320517 -
320518 - Actually, on 000310 discovered using W2000 that we can right click on
320519 - the title bar and a menu comes up that has a selection for adding
320520 - attributes, plus many more control criteria.  This however, is not
320521 - explained in Help.
320522 -
320523 -
320524 -
320525 -
320526 -
320527 -
320528 -
3206 -

SUBJECTS
Installation
New Version, 000228

3405 -
340501 -  ..
340502 - FTP WS_FTP Pro
340503 -
340504 - Follow up ref SDS 33 0001.
340505 -
340506 - Used information in the record on 990907 to install ws_ftp pro.
340507 - ref SDS 33 1380
340508 -
340509 - Installed using...
340510 -
340511 -
340512 -                   h: 00 41 instl install.exe
340513 -
340514 - ..
340515 - Ran the upgrade file...
340516 -
340517 -
340518 -                   h: 00 41 instl wsftp602.exe
340519 -
340520 -
340521 - This did not seem to work well.  Got an error message saying a file
340522 - already exists.  Program seems to run okay, but all we have is
340523 - version 5.0.  I thought we have version 6.0
340524 -
340525 - After a lot tries, noticed there is another file buried among a lot
340526 - of other files...
340527 -
340528 -
340529 -                   h: 00 41 instl ftppatch.exe
340530 -
340531 -
340532 - This is the upgrade from v. 5.0 to 6.0 which we purchased on 981110.
340533 - ref SDS 7 0897
340534 -
340535 - Ran this, and it updated to ws_ftp 6.0
340536 -
340537 - Then went back and ran the follow on upgrade. ref SDS 0 5538
340538 -
340539 -
340540 -
340541 -
340542 -
340543 -
340544 -
3406 -

SUBJECTS
Photo Editor, JPG Files
Photoed (MS)

3605 -
360501 -  ..
360502 - Assign Photoed for JPG
360503 -
360504 - Tried KodiakImg in place of photoed, but Kokiakimg is slow, and less
360505 - flexible.
360506 -
360507 - So, will use instead...
360508 -
360509 -
360510 -              i:\program files\common files\microsoft shared\photoed
360511 -
360512 -
360513 - This program is no longer part of W98 2nd edition, so had to get it
360514 - from the full file backup created on 990726.
360515 -
360516 - Decided to put it in a separate directory, so it does not get lost
360517 - when the operating system is swapped out.
360518 -
360519 -
360520 -                      h: 00 02 07
360521 -
360522 -
360523 -
360524 -
3606 -

SUBJECTS
ABCD CD ROM Disk Formatting Program
Spressa Backup for CD ROM

3905 -
390501 -  ..
390502 - Spressa Backup for CD ROM Drive
390503 -
390504 - Installation is from...
390505 -
390506 -
390507 -              g: 00 spressa w32back english setup.exe
390508 -
390509 -
390510 - ...shown in the record on 990309. ref SDS 26 6136
390511 -
390512 -
390513 - Tried the system and got a message that there is no device connected.
390514 -
390515 - The record on 990823 shows a technical support number for the Sony
390516 - technical staff who support the Spressa product...
390517 -
390518 -
390519 -                         800 597 5649  4 1 2
390520 -
390521 -
390522 - I got a busy signal again. ref SDS 32 2597
390523 -
390524 - The CD ROM Drive spec on 981229. ref SDS 12 9950
390525 -
390526 - Talked to Suzanne
390527 -
390528 - Talked to Steve.
390529 -
390530 - He gave a technical support reference number...
390531 -
390532 -
390533 -                         E06898381
390534 -
390535 -
390536 - He thinks there is a conflict with MS Backup.
390537 -
390538 -  ..
390539 -
390540 - He suggests renaming...
390541 -
390542 -
390543 -              I:\00\02\SYSTEM\IOSUBSYS.DRBWCDB.VXD to OLD
390544 -
390545 -
390546 - Unintall Spressa
390547 -
390548 - Install Spressa
390549 -
390550 - We tested it, and it ran correctly.
390551 -
390552 - I asked how to get this information, without calling Sony?
390553 -
390554 - Steve said there is not another source for this information.  It is
390555 - not in a manual, and it is not posted to a website anywhere.
390556 -
390557 - We tested MS Backup and it successfully performed an interiim backup.
390558 -
390559 - I asked to talk to Steve's supervisor.
390560 -
390561 - Talked to Dan.
390562 -
390563 - Expressed appreciation for Steve's work.
390564 -
390565 - We reviewed the difficulty and extra work Steve's colleague Suzanne
390566 - encountered, being on hold for 30 minutes or so, waiting for Steve to
390567 - work on this matter.
390568 -
390569 - I asked how I can be a better partner with Sony in the future without
390570 - tying up Suzanne's valuable time on hold.
390571 -
390572 - Dan feels there is an error in the Technical Support phone system. He
390573 - advised of prior experience working on telephone message systems, and
390574 - based on that experience he feels customers should not get a busy
390575 - signal, but should be able to hold in a que or leave a message.
390576 -
390577 - Dan will investigate and take corrective action.
390578 -
390579 -
390580 -
390581 -  ..
390582 - ABCD Program for Using CD Disks with DOS Commands
390583 -
390584 - Follow up ref SDS 26 6399
390585 -
390586 - The setup program is in...
390587 -
390588 -
390589 -                      h: 00 37
390590 -
390591 -
390592 - This program has to be updated from work on 991129. ref SDS 35 4797
390593 -
390594 -
390595 -         Copied file  I:\00\02\System\abCD.exe
390596 -         Copied file  I:\00\02\System\PtUDF.vxd
390597 -         Copied file  I:\00\02\SYSTEM\Iosubsys\PtabCD.vxd
390598 -         Initialized registry  HKEY_CURRENT_USER\Software\Prassi\abCD
390599 -         Initialized static Vxd loading for  PtUDF
390600 -         Set the uninstaller to
390601 -
390602 -             "I:\00\02\Unin.exe /U:I:\00\02\System\Unin.in"
390603 -             at name  "Sony abCD 1.3"
390604 -
390605 -
390606 -
3907 -
3908 -

SUBJECTS
Scanner, HP Scanjet IIc
Deskscan for Scanner
Scanner HP Deskscan for Scanner
Omnipage not Configured under W2000, 000310

4507 -
450701 -  ..
450702 - Scanner and Omnipage Configure Problems
450703 -
450704 - Used instructions from the record on 981120. ref SDS 11 0001
450705 -
450706 - Got it all together, and Omnipage would not run.
450707 -
450708 - Further review shows
450709 -
450710 -     On 941228 that shadowing in the BIOS has to be disabled for memory
450711 -     address used by scanner. ref SDS 3 7497
450712 -
450713 -         Shadowing is already disabled, from prior installation.
450714 -
450715 -     On 941223 may need to run scantest to determine memory addresses
450716 -     to block in config.sys. ref SDS 2 0003
450717 -
450718 -
450719 -     On 920115 may need to run switchset for configuring jumpers and
450720 -     config.sys to reserve memory addresses for scanner. ref SDS 1
450721 -     6743
450722 -
450723 -         Discussion with Microsoft may be needed. ref SDS 1 3892
450724 -
450725 -         Modify System.ini may be needed. ref SDS 1 2896
450726 -
450727 -     [On 000310 Windows 2000 seems to have properly configured the
450728 -     scanner. ref SDS 48 0048
450729 -
450730 - ..
450731 - Omnipage is not recognizing the scanner.
450732 -
450733 -     [On 00310 Windows 2000 not running Omnipage. ref SDS 48 1344
450734 -
450735 - Logged onto HP website to get support for HP ScanJet IIC...
450736 -
450737 -
450738 -            ttp://www.hp.com/cposupport/prodhome/sjiicpc.html 450739 -
450740 -
450741 - This doesn't show a thing.
450742 -
450743 -
450744 -
450745 -
450746 -
450747 -
4508 -

SUBJECTS
Dust Removal, 000226
Cleaning CD ROM Drives
CD ROMS Clean Every 10 Hours of Use
Dust Removal Once a Month

4907 -
490701 -  ..
490702 - CPU Maintenance, Remove Dust Once a Month
490703 -
490704 - Follow up ref SDS 43 0987.
490705 -
490706 - Randy forgot to bring the compressed air can.
490707 -
490708 - He will bring it by tomorrow.
490709 -
490710 -
490711 -
490712 -
490713 -
490714 -
490715 -
4908 -