CONTACTS 
0201 - Programming & Computer Service Comp  415 657 8263
020101 - Mr. Randy Chu; Technical Engineer =650 869 1083
020102 - heymon@onebox.com
0202 - Game Access                          415 224 7212
020201 - Mr. Randy Chu
020202 - heymon@onebox.com

SUBJECTS
MS Office
MS Excel
MS Powerpoint
Product Key
C11 Office 2000 Update
Office 2000, MS

0908 -    ..
0909 - Summary/Objective
0910 -
091001 - Follow up ref SDS 44 0001
091002 -
091003 - Tried to download an upgrade for Office 2000, but encountered same
091004 - errors we have been getting trying to do other stuff.
091005 -
091006 - Sent ref DIT 1 0001 to Morris linked to this record, and asking if he
091007 - can send me these files.
091008 -
091009 -
091010 -
091011 -
091012 -
0911 -
0912 -
0913 - 2225
0914 -
091401 -  ..
091402 - Microsoft Office 2000
091403 -
091404 - Follow up ref SDS 44 2490.
091405 -
091406 - Office 2000 was installed on 000227 under w98 2nd edition, as a
091407 - condition of awarding repair work. ref SDS 44 2490
091408 -
091409 - As a result of installing Office 2000 on C11 under Windows 2000, see
091410 - 000314, ref SDS 50 6072, and encountering numerous notices that DLL
091411 - files are missing, decided to try upgrading Office 2000 from
091412 - Microsoft's web site, in hopes it would provide missing DLLs.
091413 -
091414 - Initially found the web site...
091415 -
091416 -
091417 -            http://officeupdate.microsoft.com/
091418 -
091419 -
091420 -      Office 2000 Service Release 1 (SR-1) is now available! Use
091421 -      Product Updates to find out what are the latest updates you need.
091422 -
091423 -
091424 - There is a button that is hard to recognize to the left that says
091425 -
091426 -
091427 -                    Product Updates
091428 -
091429 -
091430 - ...but looks like a pointer to the paragraph.
091431 - ..
091432 - It is actually an action button that goes to...
091433 -
091434 -
091435 -            ttp://officeupdate.microsoft.com/ouv3/catalog.htm 091436 -
091437 -
091438 - ...and downloaded...
091439 -
091440 -                        o2ksr1.exe
091441 -
091442 -
091443 - ...to...
091444 -
091445 -
091446 -               g: 00 mso updates 02ksr1.exe
091447 -
091448 -
091449 -
091450 - ...it is about 130K.
091451 -
091452 -
091453 - This file is executed to download the elements needed to upgrade the
091454 - existing installation code.  The download created the following
091455 - file...
091456 -
091457 -          i: 00 02 installer 14d7e5f.msp     27,650 KB  000325 1205
091458 -
091459 -
091460 - This location for downloading o2ksr1.exe...
091461 -
091462 -
091463 -            ttp://officeupdate.microsoft.com/ouv3/catalog.htm 091464 -
091465 -
091466 - ...has instructions....
091467 -
091468 -
091469 -         Office 2000 Service Release 1 (SR-1) Download Now!  133 kb /
091470 -         Download time: 1 min Office 2000 SR-1 provides the latest
091471 -         product updates to Office 2000 in one place. Microsoft
091472 -         recommends that all Office 2000 customers upgrade to Office
091473 -         2000 SR-1 to receive the latest updates and optimal benefits.
091474 -         The Office 2000 Service Release 1 (SR-1) Update is
091475 -         approximately 26 MB and takes approximately two to three hours
091476 -         to download with a 28.8 modem. The download time will depend
091477 -         on the speed of your Internet connection. Last modified date:
091478 -         21-March-2000.  Read this First...
091479 -
091480 -
091481 -         http://officeupdate.microsoft.com/v3content/Descriptions/1/510003/0x00000409/o2ksr1.htm
091482 -
091483 -
091484 -      1.  You may want to print this page to use as a reference when
091485 -          you are offline.
091486 -
091487 -      2.  Download the file from Office Update by clicking Download
091488 -          Now! at the top left of this page and following the
091489 -          instructions in the dialog boxes.
091490 -
091491 -      3.  Double-click the o2ksr1.exe program file on your hard disk to
091492 -          start the setup program.
091493 -
091494 -      4.  Follow the instructions on the screen to complete the
091495 -          installation.
091496 -
091497 -      5.  After SR-1 updates your installation of Office, you will need
091498 -          to restart your computer and return to this page, then repeat
091499 -          Step 2, or re-insert your SR-1 CD to update Internet Explorer
091500 -          for optimal performance with Office 2000.
091501 -
091502 -      6.  For additional setup information, refer to the Microsoft
091503 -          Knowledge Base article (Q245025), OFF2000: How to Obtain and
091504 -          Install Microsoft Office 2000 Service Release 1 (SR-1).
091505 -
091506 -
091507 -
091508 - ..
091509 - We are downloading SR 1 Core Update.
091510 -
091511 -    After the download, it began to install, but got error messages
091512 -    that CD installation code, which we have installed on g: 00 mso,
091513 -    is missing DLLs.
091514 -
091515 -       00 mso system dbmsshrn.dll
091516 -
091517 -   **  00 mso system msrecr40.dll
091518 -
091519 -       00 mso pffiles common system oledb msdaipp.dll
091520 -
091521 -        "  "     "      "      "    mapi 1033 nt mapi32.dll
091522 -
091523 -        "  "     "      "    msshared websrvex 40 bin fp4anwi.dll
091524 -
091525 -        "  "     "      "       "        "       " "  1033 fpext.msg
091526 -
091527 -        "  "     "      "       "     proof csapi3t1.dll
091528 -
091529 -        "  "     "      "       "     webfldrs msonsext.dll
091530 -
091531 -
091532 -    Clicked ignore on each of these, and installation continued until
091533 -    about 90% complete.
091534 -
091535 -    Got an error message that did not have an "ignore" option that
091536 -    installation needed...
091537 -
091538 -
091539 -       00 mso fpfile common msshared webfbrs msonsext.dll
091540 -
091541 -
091542 -    Clicked OK.
091543 -
091544 -    Installation then uninstalled itself and quit.
091545 -
091546 -
091547 - This is the same problem we had using Search after installing w00 on
091548 - 000310. ref SDS 49 4636
091549 -
091550 - On 000314 tried installing o2000 clean, after installing w2000, and
091551 - got similar errors to above. ref SDS 50 6072
091552 -
091553 - Since the vendor has not returned prior calls for support, will see if
091554 - Morris has the missing stuff, or can advise where it can be obtained
091555 - from the web?
091556 -
091557 - Submitted ref DIT 1 0001 to Morris linked to this and to background.
091558 -
091559 -     [On 000325 Bill DeHart sent the missing files. ref SDS 52 0001
091560 -
091561 -
091562 -
091563 -
091564 -
091565 -
091566 -
0916 -