THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: March 6, 2000 06:32 AM Monday; Rod Welch

Called for price to replace CPU11 motherboard.

1...Summary/Objective


..............
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CONTACTS 
0201 - Mountain Computer Engineering        415 263 1990 fax or 800...
020101 - Mr. Bradley J. Schwab; Director of Engineering  =202 Ext
020102 - brad@mountaincomputers.com
020103 - Engineering Department
0202 - Mountain Computer Engineering        415 263 1990 fax or 800...
020201 - Mr. Eric M. Maxwell; Network Engineering  =202 Ext
020202 - eric@mcex.net
020203 - Technical Department

SUBJECTS
CPU11 Boot Failure, On\off Fails, Suspend Mode Problem
Motherboard, ASUS Pentium II 450 Mhz, ATX
Mainboard, Memory, Case, Quote

0605 -    ..
0606 - Summary/Objective
0607 -
060701 - Follow up ref SDS 48 0000, ref SDS 45 0000.
060702 -
060703 - Called about progress on quote to upgrade CPU11.  Eric called and
060704 - asked for number of ISA slots we need.  He wants to give us a board
060705 - that does not have ISA slots.  Investigation shows we have two ISA
060706 - cards in both CPU10 and CPU11, but could swap cards, and so we only
060707 - need upgrade the modem card.
060708 -
060709 -
060710 -
0608 -
0609 -
0610 - 0G2P Progress
0611 -
061101 - Left message for Brad asking to follow up my letter on 000227 asking
061102 - for a quote to replace the motherboard on CPU11. ref DIP 3 0001
061103 -
061104 -
061105 -
061106 -
0612 -
0613 -
0614 - 1129 Eric called back
0615 -
061501 - Eric asked for the speed of our processor in order to prepare the
061502 - quote we discussed on 000302. ref SDS 45 1274
061503 - ..
061504 - I advised it is a 450 Mhz, which is shown in the letter we sent
061505 - to Eric explaining his service call. ref SDS 45 1274
061506 -
061507 - Eric said he read our letter, but not notice the processor speed.
061508 -
061509 - Eric asked how many ISA slots the board has, and how many we need.?
061510 -
061511 - I explained we have at least 1 for the modem.
061512 -
061513 - Possibly the modem in CPU10 is a PCI card, so we can swap modems.
061514 -
061515 - I will verify the number of ISA slots we need and call Eric back.
061516 -
061517 -
061518 -  ..
0616 -
0617 -
0618 - 1141 disassembled CPU10 and CPU11
0619 -
061901 - CPU11 has two ISA cards.
061902 -
061903 -     1.  modem
061904 -     2.  network card
061905 -
061906 - CPU10 has two ISA cards.
061907 -
061908 -     1.  modem
061909 -     2.  scsi
061910 - ..
061911 - So, we could swap the network card from CPU10, and then only
061912 - have to upgrade to a modem PCI card.
061913 -
061914 - Should get a price for motherboard upgrade that has two, or at least
061915 - one ISA slot, and the board Eric has in mind that has no ISA slots.
061916 - Need explanation of benefits of new board.
061917 - ..
061918 - What is specification or model of new board?
061919 -
061920 - Submitted ref DIT 1 0001 to Eric linked to this record for context.
061921 -
061922 -
0620 -
0621 -
0622 - 1240 called Eric
0623 -
062301 - He found a link to a web site for the motherboard.
062302 -
062303 - He will let me know.
062304 -
062305 -
062306 -
062307 -  ..
0624 -
0625 -
0626 - 1604 received quote from MC
0627 -
062701 - Received ref DRT 1 0001 from Brad quoting $1,045.45 total tax included
062702 - to upgrade c11 with an Intel motherboard, more memory and Windows
062703 - 2000 to solve w98 problems.
062704 -
062705 - research on the Internet shows following pricing...
062706 -
062707 -         Intel SE440BX-2Motherboard with sound.......... $225.00
062708 -
062709 -             Doesn't say how many ISA slots.
062710 -
062711 -        http://support.intel.com/newsgroups/mb06.htm
062712 -
062713 -        http://www.intel.co.uk/design/motherbd/
062714 -
062715 -        http://www.intel.co.uk/design/motherbd/se2/index.htm
062716 -             ..
062717 -             Picture and spec says it has 3 PCI 1 ISA and 1 PCI
062718 -             and ISA combination.
062719 -
062720 -         Viking PC100 128MB
062721 -
062722 -     http://www.3klix.com/cgi-bin-new/products.asp?id=54491&brand=Intel%20Motherboards&category=desktops
062723 -
062724 -          3Klix.com lists a price of
062725 -
062726 -     http://www.3klix.com/
062727 -
062728 -             Memory Module, 128MB, SDRAM - for the       $129.88
062729 -             Intel SE440BX-2 Motherboard
062730 -         ..
062731 -         Windows NT 2000 Professional
062732 -
062733 -     http://shop.microsoft.com/product/windows/
062734 -
062735 -             Microsoft's web site shows
062736 -             for an upgrade.............   $219.00
062737 -
062738 -             Full version with CD.......   $319.00
062739 -  ..
062740 -        We need the full version to get a manual and
062741 -        support from Microsoft.......................... $319
062742 - ..
062743 - On 000302 Eric said motherboard would run from
062744 - $120 - $150, plus an hour to install, ref SDS 45 1274
062745 - which would seem to make the cost about................ $250
062746 -                                                        --------
062747 -
062748 -            Total....................................... $924
062749 -
062750 - This indicates that MCI's quote of $1045 seems competitive.
062751 -
062752 -     [On 000307 called about placing an order. ref SDS 49 0001]
062753 -
062754 -     [On 000310 MCE discloses they are installing OEM version of W2K
062755 -     not full retail version. ref SDS 50 7004
062756 -
062757 -     [On 000314 MCE quotes OEM version for $245, and cost of full
062758 -     version is $394. ref SDS 51 7004
062759 -
062760 -
062761 -
062762 -
062763 -
062764 -
062765 -
062766 -
062767 -
0628 -
Distribution. . . . See "CONTACTS"