THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: May 18, 2000 09:05 AM Thursday; Rod Welch

Received Toshiba Tecra 8100 for C12 to replace HP Omnibook.

1...Summary/Objective
2...Install Windows 2000
.....Product Key
.....Product Identification
3...Windows 2000 Updated from Microsoft Website
4...Partitioned the drives.
5...Setup Failed to Provide Step to Identify Directory
6...Video Using Only 9" of 14" Display - Need Video Driver for Tecra 8100
7...Administrator Login Password Process Not Configured
8...Boot Timer Screen Not Running
9...PacBell Dial Up Connections
10...JPS Dial UP Connection
11...Attglobal Dial-up Networking is Failing
12...System Stuck in Hibernation Mode
13...Network Configured by W2K for LAN
14...Local Connection Configured by W2K for LAN
15...Software to transfer to C12
16...FTP WSFTPRO Installed for Communication Metrics Upload to Web
17...SDS, Medit DOS, Setup with Path
18...MS Office Installation on C12
19...Microsoft Online Help for Windows 2000
20...Y Adapter PS2 Port Needed for External Keyboard, Mouse
21...DSL Installation on C12
22...Connection successful using NTS EnterNet 300 configuration shown on
23...We are getting an OS registry error...

ACTION ITEMS.................. Click here to comment!

1...He said to check their website in a few weeks. ref SDS 0 3408
2...We are getting a bell or beep sound when the log on screen appears,
3...How is timer screen activated during boot sequence?
4...Need Y adapter cable for PS2 port, so both the keyboard and mouse can
5...Sent letter to Microsoft for help in eliminating this error.

CONTACTS 
0201 - Next Generation Computers            716 681 8612
020101 - Mr. Roman NLN
020102 - roman@nexgen.com
020103 - Sales Department name
0202 - IBM INTERNET                         800 821 4612 ext 2
020201 - Mr. Donald McKenzie
020202 - donald_mckenzie@vnet.ibm.com
020203 - Technical Support
0203 - Toshiba America                      714 730 5000 800 999 4273
020301 - Mr. Fred Menses; Customer Support Engineer
020302 - Toshiba Asseccories

SUBJECTS
Orignial Purchase Toshiba Tecra 8100, 000513
Product ID: SN: 40605188U -3; Part #PT810U-13CF3

0604 -    ..
0605 - Summary/Objective
0606 -
060601 - Follow up ref SDS 22 0000, ref SDS 20 0000.
060602 -
060603 - Configured with w2k.  Had difficulty partitioning drives, but finally
060604 - got it done. ref SDS 0 5933  Could not specify directory. ref SDS 0
060605 - 7912  Called for help and paid $99 but could not solve problem.  Video
060606 - is not covering the full screen. ref SDS 0 4732  Help call was unable
060607 - to solve this problem either, and so sent letter asking for charges to
060608 - be reversed. ref SDS 0 3773  Could not get dial-up connection to
060609 - attglogal.net; but JPS dial-up connection worked.  Also setup dial-up
060610 - connection to PacBell mail server on C12 as an alternate route when
060611 - DSL has a problem.  Had a problem configuring Administrator login, but
060612 - got it fixed. ref SDS 0 0741  Updated w2000, ref SDS 0 7224, and
060613 - Office 2000. ref SDS 0 0785  Problem with hibernation mode for power
060614 - saving; need solution from Toshiba. ref SDS 0 1145  Eventually, over
060615 - several days got DSL running on C12. ref SDS 0 5395
060616 -
060617 -    [On 000526 purchased Y adapter for PS2 port. ref SDS 27 0001
060618 -
060619 -    [On 000527 purchased case for c12. ref SDS 28 0001
060620 -
060621 -    [On 000603 upgraded video, power management drivers. ref SDS 29
060622 -    0001
060623 -
060624 -    [On 000615 upgraded BIOS. ref SDS 30 0001
060625 -
060626 -    [On 000620 installed MS Project and Visio. ref SDS 31 0001
060627 -
060628 -
060629 -
060630 -
060631 -
0607 -
0608 -
0609 - PI5L Progress
0610 -
061001 - Received a single box from...
061002 -
061003 -                Next Generation Computers
061004 -
061005 - Shipped by...
061006 -
061007 -                UPS Next Day Air.
061008 -
061009 - Tracking # 1Z 145 69E 01 4812 3227
061010 -
061011 -
061012 - This box contained two boxes.
061013 -        ..
061014 -    1.  Large box with...
061015 -
061016 -              Toshiba Tecra 8100 notebook computer
061017 -              SN: 40605188U -3; Part #PT810U-13CF3
061018 -
061019 -    2.  Small box with...
061020 -
061021 -              Southland Micro Systems
061022 -              PN:  PA3005U-S
061023 -              128 MB SDRAM Tecra 8100 Satellite 2100
061024 -
061025 -              TD# 905045
061026 -
061027 -
061028 - Figured out how to remove the battery.  Requires slidding a front
061029 - plate to the left
061030 - ..
061031 - Installed the 128 MB memory module on the underneath of the
061032 - computer.
061033 -
061034 -     Remove two screws.
061035 -
061036 -     Slip the memory module into the horizontal socket, and press it
061037 -     firmly down until it clicks into place.  Requires fair amount of
061038 -     pressure.
061039 -
061040 -     Replace cover.
061041 -
061042 -        When I booted the computer W98 reported following error...
061043 -
061044 -          Memory size is beyond the capacity of Hibernation file.
061045 -          ..
061046 -          Hibernation file must be remade in MS-DOS mode.
061047 -
061048 -          Do you want to restart the computer in MS-DOS mode to remake
061049 -          it now?
061050 -
061051 -          Clicked yes.
061052 -
061053 -          Processing went to DOS mode.
061054 -
061055 -          Got a message after about 15 seconds saying...
061056 -
061057 -                     File is created
061058 -                     Press any key to continue.
061059 -
061060 -          ..
061061 -          Windows re-booted.
061062 -
061063 -
061064 -
061065 - Booted system, and it executes a registration process.
061066 -
061067 -            888 528 8726
061068 -
061069 -
061070 - Got a message...
061071 -
061072 -         Online configuration services are currently unavilable.
061073 -
061074 - I went through the re-dial operation, and got connected.
061075 -       ..
061076 -       Filled out name and address ID for registration, and
061077 -       clicked Next.
061078 -
061079 - The thing then went through the redial operation, indicating it is
061080 - stuck in a loop.
061081 -
061082 -
061083 -  ..
061084 - Need to configure drives...
061085 -
061086 -       Called Toshiba...  800 457 7777
061087 -
061088 - Talked to...
061089 -
061090 -       Tara 303324
061091 -
061092 - There is a CD or Windows 98 that says...
061093 -
061094 -       For recovery.  So, it is worthless.
061095 -
061096 -
061097 - Since we have to completely install the operating system to get what
061098 - we want, decided to go ahead and install w2k, and if it crashes, then
061099 - can install w98.
061100 -
061101 -
061102 -
061103 -
061104 -
0612 -

SUBJECTS
Windows 2000 Installed C12, 000518
Product Key
Product ID
W2K Installed on CPU #12

1007 -
100701 -  ..
100702 - Install Windows 2000
100703 -
100704 - Follow up
100705 -
100706 - To install Windows 2000, Tara suggested... obtaining drivers off the
100707 - Toshiba website.
100708 -
100709 - We do not have an installation CD for w2k, because MCE delivered an
100710 - OEM version on 000310. ref SDS 10 7004
100711 -
100712 -       Created boot disks using w2k code on c11, and using W2K Help
100713 -       for...
100714 -
100715 -                        creating boot disks
100716 -
100717 -
100718 -       ...which says to run.....
100719 -
100720 -
100721 -                       d:\bootdisk\makeboot a:
100722 -
100723 -
100724 -       ...from the Run window in the Start menu.
100725 -
100726 -       "d" is the location of the w2k installation code, which is
100727 -       at....
100728 -
100729 -
100730 -                         g: 00 w2000
100731 - ..
100732 - Ran setup.
100733 -
100734 -     Transferred Windows installation code from g: on c11, and used
100735 -     that to install w2k on c12, per record on 000310. ref SDS 10 4978
100736 -
100737 -
100738 -
100739 -      ..
100740 -     Product Key
100741 -
100742 -     Used product key from the record on 000310. ref SDS 10 2516
100743 -
100744 -
100745 -      ..
100746 -     Product Identification
100747 -
100748 -     Windows Product identification:   5187-oem-0000601-53497
100749 -
100750 -
100751 -  ..
100752 - Windows 2000 Updated from Microsoft Website
100753 -
100754 - After getting the modem running with JPS, downloaded a w2k upgrade for
100755 - c12, hoping this might solve video driver problem, ref SDS 0 4732,
100756 - but it didn't.
100757 -
100758 - Did download drivers for Toshiba Tecra 8100, per below, ref SDS 0
100759 - 2116, but didn't solve video problem either.
100760 -
100761 -
100762 -
100763 -
100764 -
100765 -
1008 -

SUBJECTS
Partition Disk
Disk Format FAT32
Directory OS W2K
OS in I: WINNT Instead of I: 00 02
Disk Configure FAT32
C Drive Formatted FAT Instead of FAT32
C Not Formatted FAT32, Losing Large Disk Space

1910 -
191001 -  ..
191002 - Partitioned the drives.
191003 -
191004 - The manufacturer represents this is as a 12 GB hard drive, however, it
191005 - formats to about 11.5 GB.
191006 -
191007 - W2K setup provides a step to partition the drives, and so set the
191008 - following...
191009 -
191010 -                 c   1.5
191011 -                 d   1
191012 -                 e   1.5
191013 -                 f   1
191014 -                 g   2.2
191015 -                 h   2.2
191016 -                 i.  2.1
191017 - ..
191018 - After setting up the drives, the w2k setup immediatley asks
191019 - where to put the operating system, before providing a step to format
191020 - all of the drives.
191021 -
191022 - This situation caused several false starts that wasted a few hours,
191023 - before recognizing a sequence of steps for accomplishing our
191024 - objective.  The first time through caused the OS to be installed on
191025 - c: and it was formated to FAT, rather than FAT 32.
191026 -
191027 - What we wound up with after getting the operating system installed on
191028 - i: is that i: is formated with ntsf, and c: is formated with FAT.  We
191029 - were able format the intermediate drives to FAT32 because they were
191030 - initially empty after the OS came up.  But it is not a direct simple
191031 - task, to format c: and i: to FAT32, as it has been in the past.
191032 -
191033 -      [On 000826 formatted c: to FAT32. ref SDS 32 0001
191034 - ..
191035 - Microsoft should provide the prior capability of partitioning
191036 - the disk, and then formatting any and all according to user
191037 - requirements.
191038 -
191039 -
191040 -  ..
191041 - Setup Failed to Provide Step to Identify Directory
191042 -
191043 - The W2K setup process does not seem to provide a step for designating
191044 - where to install the operating system.  This conflicts with experience
191045 - installing w2k on C11 on 000310 which expressly asked where to install
191046 - w2k. ref SDS 10 5732
191047 -
191048 -    [On 010130 found instructions that indicate w2k installation has an
191049 -    "Advnaced" switch or button, that lets the user partition the
191050 -    drives and specify which drive to install w2k. ref SDS 34 PH7L
191051 -
191052 - Tried to look up a solution on Microsoft website.
191053 -
191054 - Found a reference to...
191055 -
191056 -
191057 -                           winnt32.exe
191058 -
191059 -
191060 - ...as providing option to install operating system to user's
191061 - specification.  There is no information on how to find this program
191062 - and use it?
191063 - ..
191064 - There is a file in the w2k installation....
191065 -
191066 -
191067 -                      g: 00 02000 setuptxt
191068 -
191069 -
191070 - ...that says....
191071 -
191072 -     If you want to modify the way Setup installs Windows 2000, you can
191073 -     click Advanced Options, ref OF 1 R76F, and then perform any of the
191074 -     following tasks:
191075 -
191076 -        • Change the default location of the Setup files.
191077 -
191078 -        • Store system files in a folder other than the default folder
191079 -          (Winnt).
191080 -
191081 -        • <PL11 Copy the installation files from the CD to the hard
191082 -          disk.
191083 -
191084 -        • Select the partition on which to install Windows 2000.
191085 -
191086 -
191087 -
191088 -
191089 -
191090 -  ..
1911 -
1912 -
1913 - 2211
1914 -
191401 - Called Decison One       800 448 1696
191402 -
191403 - This is a vendor Microsoft lists as being able to help customers use
191404 - Windows 2000.
191405 -
191406 - Requested support for installing W2K.
191407 -
191408 - Agreed to pay $99, and paid by credit card, MBNA.
191409 -
191410 - Talked to Dan Helm
191411 - ..
191412 - Tracking Number:  333554
191413 -
191414 - Asked Dan how to specify the directory for installing Windows 2000,
191415 - using boot disks.
191416 - ..
191417 - Dan suggested contacting...
191418 -
191419 -
191420 -     http://www.toshiba.com
191421 -
191422 -
191423 -     http://www.csd.toshiba.com/cgi-bin/tais/support/supp_tech_model_index.jsp
191424 -
191425 -
191426 - We found drivers for Windows 2000 for the Toshiba Tecra 8100, but none
191427 - that solved the problem.
191428 -
191429 - Dan said there is a switch that can be used to cause setup to display
191430 - a step for designating where to install the operating system.
191431 - ..
191432 - I asked how does the customer set the switch.
191433 -
191434 - Dan said he doesn't know.
191435 -
191436 - As a result, I did not ask for clarification on the nature of the
191437 - switch; but, instead, I asked Dan to research this and let us know how
191438 - to solve this problem.
191439 -
191440 - Dan asked for my email address.
191441 -
191442 - While Dan was thinking about the setup problem, I mentioned that the
191443 - video only covers about 60% of the display, per below. ref SDS 0 4732
191444 -
191445 - Also asked about how to get the Administrator logon process to run
191446 - during the boot sequence, per below. ref SDS 0 0741
191447 - ..
191448 - Dan said we have to call back and pay another $99 for each
191449 - asnwer to installation quetions.
191450 -
191451 - I pointed to experience we relied upon in agreeing to hire Decision
191452 - One, that Microsoft has charged $25 to $40 for assistance, and they
191453 - spend as much time as needed to help customers get the system up and
191454 - running.  Decision One did not disclose in entering this transaction
191455 - any terms that conflicted or modified this prior practice.
191456 -
191457 - Dan said that Decision One is not Microsoft.  He has spent a lot of
191458 - time researching how to solve the problem on installing the OS in a
191459 - designated directory, and even though he did not solve the problem, he
191460 - has worked hard.  He pointed out that he tried in good faith to solve
191461 - the video problem, ref SDS 0 4732, even though Decision One's policy
191462 - is only to solve one problem for the customer.
191463 - ..
191464 - We reviewed the record showing that One Decision has not yet
191465 - sovled anything.
191466 -
191467 - Dan reported the time he has incurred trying to solve these problems.
191468 -
191469 - He advised that One Decision has a policy that additional assistance
191470 - on installing w2k should be done under a separate call that requires
191471 - additional payment.
191472 -
191473 - I asked where this policy is disclosed to the customer in selecting
191474 - One Decison from the Microsoft website that lists One Decision, among
191475 - about 5 or 6 other firms?
191476 -
191477 - Dan said the policy is common sense, because One Decision cannot
191478 - afford to solve more than one problem at a time, based on its cost to
191479 - hire support engineers.
191480 - ..
191481 - We reviewed the record showing 36 calls to Microsoft since 1995
191482 - for assistance, which have taken many hours and call backs to
191483 - configure earlier versios of the Windows operating system.  These
191484 - calls have been free of charge for the first few months, so customers
191485 - could use the product.  Then the cost was in the range of $25 - $40.
191486 - Any shortfall between the cost of fix Microsoft's products and payment
191487 - for information from customers on what needs to be fixed, is a charge
191488 - to Microsoft development.
191489 -
191490 - For example on...
191491 -
191492 -        960428 called MS for help installing Windows, required several
191493 -        days of call backs on 10 or so issues. ref SDS 1 0743
191494 -
191495 -        971218 called MS about 4 issues, there was no extra charge, nor
191496 -        requirement to make multiple calls. ref SDS 3 5933
191497 -
191498 -        980227 called MS about 3 issues, ref SDS 4 6692,
191499 -
191500 -        990118 called MS about configuring Windows 98, which took
191501 -        several days. ref SDS 5 5512
191502 -
191503 -        990316 called about W98 14 issues. ref SDS 6 5933
191504 - ..
191505 - Moreover, Microsoft gives a refund if they cannot solve the
191506 - problem, as reported on 970616. ref SDS 2 0045
191507 -
191508 - The record implies customers can expeect continued performance, absent
191509 - affirmative disclosure of a different policy.
191510 -
191511 - In this case, One Decison is charging $99 for about an hour that did
191512 - not solve anything.  Windows 2000 is a new release, and so necessarily
191513 - requires a similar period of debugging following widespread
191514 - distribution.
191515 - ..
191516 - Received ref DRT 1 0001 from Dan confirming the charge of $99
191517 - for transaction 351923, and stating...
191518 -
191519 -       The following transaction was completed successfully. This email
191520 -       will serve as your receipt.  For questions, please contact
191521 -       euss.ec@decisionone.com.
191522 -
191523 - This representation appears conflicting.
191524 -
191525 - Submitted ref DIT 1 0001 linked to this rcord and requesting
191526 - submission of One Decisions solutions, and in the absence of same,
191527 - request a refund, per precedent with Microsoft and other vendors.
191528 - ref SDS 2 0045
191529 -
191530 -
191531 -
191532 -
191533 -
191534 -
1916 -

SUBJECTS
Video Using Only 8" on 14" Display
Video Uses Only 11" of 14" Display, Need Driver
Driver Video Adapter to Use Entire Display, 000518

2506 -
250601 -  ..
250602 - Video Using Only 9" of 14" Display - Need Video Driver for Tecra 8100
250603 -
250604 - I, also, asked how to configure the video so that w2k uses the entire
250605 - 14" display?   Right now, it is only using about 8" and is configured
250606 - for VGA.
250607 -
250608 - Dan suggested opening...
250609 -
250610 -      Display Properties
250611 -
250612 -         Settings
250613 -
250614 -            Selecting the Advanced button at bottom right corner of
250615 -            Settings instructions.
250616 -            ..
250617 -            In Advanced, select...
250618 -
250619 -            Adapter
250620 -
250621 -               He suggested selecting....
250622 -
250623 -               List All Modes
250624 -
250625 -                   ...at the lower left corner of the instructions.
250626 -
250627 -
250628 -                 This showed, were are configured for...
250629 -
250630 -                 640 by 480 16 Colors, Default Refresh
250631 -            ..
250632 -            Dan suggested selecting the other mode...
250633 -
250634 -                 800 by 600 16 Colors, Default Refresh
250635 -
250636 -            After making this change the video expanded from 9" to
250637 -            about 11" on the 14" display.
250638 -
250639 - Dan noted that this did not solve the video problem.
250640 - ..
250641 - He suggested downloading following from Toshiba web site...
250642 -
250643 -
250644 -     http://www.toshiba.com
250645 -
250646 -
250647 -     http://www.csd.toshiba.com/cgi-bin/tais/support/supp_tech_model_index.jsp
250648 -
250649 -
250650 -    1.  tosacp2k.exe      1.0 MB    Install before #2, z426utl2.exe
250651 -
250652 -    2.  z426utl2.exe      1.5 MB    Install after #1, tosacp2k.exe
250653 -                                    Windows 2000 Utilities
250654 -
250655 -    3.  w2kdpsd1.exe      1.4 MB    Power system
250656 -    4.  w2kpwrx2.exe      1.4 MB    Power sys
250657 -    5.  p720mdm2.exe       .8 MB    Modem
250658 -
250659 - ..
250660 - Transferred these across the network, and installed them.
250661 -
250662 - Stored these Windows setup files for C12 in...
250663 -
250664 -
250665 -                     g: 00 w2000 toshiba
250666 -
250667 -
250668 -      These have to be run after installing w2000.
250669 -
250670 -
250671 - This did not provide video drivers to use 1024 x 768 nor anything
250672 - that fills the 14" screen.  We are getting about a 11" screen.
250673 -
250674 - Dan said he cannot solve the problem, because Toshiba needs to
250675 - provide updated video drivers.
250676 -
250677 -
250678 -  ..
2507 -
2508 -
2509 - 2318 called Toshiba        800 457 7777
2510 -
251001 - Talked to April 32725
251002 -
251003 - Jeff said Toshiba does not have video drivers for the Toshiba Tecra
251004 - 8100 to run Windows 2000.
251005 -
251006 - He said to check their website in a few weeks. ref SDS 0 3408
251007 -
251008 -
251009 -
251010 -
251011 -
2511 -

SUBJECTS
Log-in Password Not Configured
Login Password Setup for Administrator
Administrator Login Not Configured
Beep, Bell Occurring during Login
Beep, Bell Occurring Duirng Login
Timer Screen During Logon is Not Running

3109 -
310901 -  ..
310902 - Administrator Login Password Process Not Configured
310903 -
310904 - Follow up ref SDS 18 4934.
310905 -
310906 - When I talked to Dan at Decision One, per above, ref SDS 0 0734,
310907 - I asked for help configuring w2k so that the login process occurs to
310908 - select Administrator or another User, as on my desktop system, C11?
310909 -
310910 - Later, found instructions from configuring the HP on 000508 that
310911 - solved the problem. ref SDS 18 4083
310912 -
310913 - We are getting a bell or beep sound when the log on screen appears,
310914 - this is distracting in meetings and other events, like when I took
310915 - notes as a juror in a recent trial on 000427. ref SDS 15 0001
310916 -
310917 -
310918 -
310919 -  ..
310920 - Boot Timer Screen Not Running
310921 -
310922 - On C11 there is a 30 second timer that appears and gives the User
310923 - time to select other options for starting w2k.
310924 -
310925 - C12 does not have that feature, which is very useful.
310926 -
310927 - How is timer screen activated during boot sequence?
310928 -
310929 -
310930 -
3110 -

SUBJECTS
Attglobal Dial Up Not Connecting
Attblobal Dial-up Networking

3305 -
330501 -  ..
330502 - PacBell Dial Up Connections
330503 - JPS Dial UP Connection
330504 - Attglobal Dial-up Networking is Failing
330505 -
330506 - Follow up ref SDS 10 3207.
330507 -
330508 - Configured a dial up connection for attglobal.net using instructions
330509 - from the record on 000310. ref SDS 10 3207
330510 -
330511 - It rings the number and makes a connection but returns an error
330512 -
330513 - JPS runs using the same procedure, which indicates the problem is not
330514 - a defective modem.
330515 - ..
330516 - Procedure for making dial-up connection...
330517 -
330518 -    Right click on Network and click on Properties menu.
330519 -
330520 -       This can also be opened from Control Panel and open Network and
330521 -       Dial-up Connections.
330522 -
330523 -    Make New Connection - double click to open
330524 -
330525 -       A setup Wizard executes steps for setup.
330526 -
330527 -       In the first screen select....
330528 -
330529 -              Dial up to the Internet
330530 -       ..
330531 -       Tricky part is the 2nd step.
330532 -
330533 -       Select the 4th option to setup the connection manually, rather
330534 -       that selecing any of the first three automatic choices.
330535 -
330536 -       Setting up Internet Connection
330537 -
330538 -           Dial-up uses phone and modem.
330539 -
330540 -           DSL uses LAN.
330541 -
330542 -       Phone numbers:
330543 -
330544 -           Attglobal.net (also, IBM) in San Francisco:  415 808 1108
330545 -
330546 -                                        Concord:        925 349 1201
330547 -           ..
330548 -           JPS in San Francisco:                    415 376 0023
330549 -                  Walnut Creek                      925 940 0023
330550 -                  Martinez                          925 369 0023
330551 -
330552 -           Pacific Bell                             415 896 1200
330553 -
330554 -
330555 -       Username:
330556 -
330557 -           attglobal:  internet.usinet.rowelch
330558 -
330559 -           pacbell.net   rodwelch
330560 -
330561 -           jps  rodwelch
330562 -       ..
330563 -       Password
330564 -
330565 -           attglobal:  poims
330566 -
330567 -           pacbell.net   poimss
330568 -
330569 -           jps  poimss
330570 -
330571 -
330572 -
330573 -
3306 -
3307 -
3308 - 1639 called IBM to fix attglobal.net problem
3309 -   ..
330901 - Talked to Shawn.
330902 -
330903 - He confirmed we have entered our user name correctly.
330904 -
330905 -
330906 -    User Name:        internet.usinet.rowelch
330907 -
330908 -    Password:         poims
330909 -
330910 - Shawn said IBM and Attglobal is not supporting w2k.
330911 -
330912 - Talked to superivsor, Mitsi.
330913 -
330914 - Mitsi said that Attglobla customers who are using w2k have to quit
330915 - attglobal.net and use another vendor, because IBM's policy is not to
330916 - help customers with w2k.
330917 -
330918 -
330919 -
330920 -
330921 -
330922 -
330923 -
3310 -

SUBJECTS
System Freezing in Sleep Mode
BIOS, Pheonix 4.00 Release 6.0
Processor Speed
Monitor Brightness
Standby
Hibernate
Monitor Off
Hard Disk Off

4111 -
411101 -  ..
411102 - System Stuck in Hibernation Mode
411103 -
411104 - Twice today the system has become stuck where nothing will work.
411105 -
411106 - The mouse can be moved, and clicking on anything does not work.
411107 -
411108 - If we press the Windows Start key, it does not work.
411109 -
411110 - Have to turn the power off, which is not a recommended procedure.
411111 -
411112 -    Need updated drivers from Toshiba, then restore hibernation mode
411113 -    to save power and batter life.
411114 -
411115 -       [On 000603 received drivers. ref SDS 29 0845
411116 -
411117 -       [On 000615 updated BIOS changed settings, seems to solve the
411118 -       problem. ref SDS 30 0001
411119 -
411120 -
411121 -
411122 -
4112 -
4113 -
4114 - 1610 called Toshiba
4115 -   ..
411501 - Talked to Fred
411502 -
411503 - Reference:  3046578
411504 -
411505 - Set BIOS defaults.
411506 -
411507 -     BIOS is opened by holding ESC pressed when the power is first
411508 -     powered up.
411509 -
411510 - Control Panel
411511 -
411512 -       Fred asked to look for something that says Power Management.
411513 -
411514 -       Could not find this, but found...
411515 -    ..
411516 -    Power Options
411517 -
411518 -       Changed...
411519 -
411520 -       Sleep Mode to Never for the Monitor and the Hard Disk.
411521 -
411522 -          [On 000603 notified Toshiba of this change, and they advised
411523 -          that this is now irrelevant after installing Toshiba Power
411524 -          Saver downloaded drivers. ref SDS 29 3245
411525 -
411526 - After the call, checked...
411527 -
411528 -
411529 -    Power Save
411530 -       ..
411531 -       This has a Power Save Mode feature.
411532 -
411533 -       There are specific details that can be set for...
411534 -
411535 -            Full Power
411536 -            Running on Batteries
411537 -
411538 -               Set all details to turn hibernation off.
411539 -
411540 -                  Processor Speed
411541 -                  Monitor Brightness
411542 -                  Standby
411543 -                  Hibernate
411544 -                  Monitor Off
411545 -                  Hard Disk Off
411546 -               ..
411547 -               Really did not like doing this for the battery
411548 -               mode, because, it will run the batter down much faster.
411549 -
411550 -     [On 000603 downloaded updated power management drivrs from
411551 -     Toshiba, and set the power saver modes to turn the screen and disk
411552 -     off, when not in use. ref SDS 29 0845
411553 -
411554 -
411555 -
411556 -
411557 -
411558 -
411559 -
4116 -

SUBJECTS
Network, W00, EtherPCI
Netbui
PCMCI Network Ethernet Card, Fast EtherLink XL, PCI 10/100BASE TX
Network Cable Connector to Ethernet Card
Dongle Connection from Cable to Network PCMCI Card
Ethernet 5-Port Hub

4909 -
490901 -  ..
490902 - Network Configured by W2K for LAN
490903 - Local Connection Configured by W2K for LAN
490904 -
490905 - Follow up ref SDS 17 1650, ref SDS 16 5772.
490906 -
490907 - When I began installing w2k, I first installed the PCMCIA card
490908 - purchased on 000428 from CDW for the HP notebook computer, ref SDS 16
490909 - 5772 (that was later returned, but we kept the network card received
490910 - on 000502, ref SDS 17 1650) and connected the cable to the hub that is
490911 - also connected to the desktop system, c11.
490912 -
490913 - We used the short RJ45 cable to connect the network cable from the
490914 - network hub to the notebook computer, since the PCMCIA slot is flat
490915 - and horizontal rather than shaped for the network cable connection, as
490916 - related in the record on 000428. ref SDS 16 NV6M
490917 - ..
490918 - W2K configured a Local Connection for the network, and used
490919 - netbeui, because that is what c11 is using.
490920 - ..
490921 - This configuration was used to add a network connection for DSL,
490922 - per below. ref SDS 0 5395
490923 -
490924 -
490925 -
490926 -
490927 -
490928 -
490929 -
4910 -

SUBJECTS
Decide What to Install

5004 -
500401 -  ..
500402 - Software to transfer to C12
500403 -
500404 - Used the list from the record on 000510. ref SDS 19 1296
500405 -
500406 - This includes software for DSL in h: 00 13, configured below.
500407 - ref SDS 0 6942
500408 -
500409 -
500410 -
5005 -

SUBJECTS
Installation
Ws_ftp

5205 -
520501 -  ..
520502 - FTP WSFTPRO Installed for Communication Metrics Upload to Web
520503 -
520504 - To upload files to the web, need to install FTP capability using
520505 - wsftpro.  The install program we have...
520506 -
520507 -
520508 -                   h: 00 41 instl install.exe
520509 -
520510 -
520511 -
520512 - ...is for version 5.0   There is a file...
520513 -
520514 -
520515 -                   h: 00 41 instl ftppatch.exe
520516 -
520517 -
520518 - ...that upgrades to level 6.  There is another file...
520519 -
520520 -
520521 -                   h: 00 41 instl wsftp605.exe
520522 -
520523 -  ..
520524 - ...that upgrades to version 6.05 reported on 000228. ref SDS 9 6059
520525 - There is an intermediate upgrade to version 6.02, but I am skipping
520526 - it, since hopefully the upgrade from 6 to 6.05 can be done with a
520527 - single operation.
520528 -
520529 - Installation information seems to be in...
520530 -
520531 -
520532 -    i:\documents and settings\all users\start menu\programs\ws_ftp
520533 -
520534 -
520535 -        Uninstall ws_ftp pro
520536 -        Ws_ftp Documentation
520537 -        Ws_ftp Pro Help
520538 -        Ws_ftp Pro Release Notes
520539 -        Ws_ftp Pro                    1 KB Shortcut
520540 -
520541 -
520542 -
520543 -
520544 -
5206 -

SUBJECTS
Path Set in Registry for DOS
SDS and Medit

5605 -
560501 -  ..
560502 - SDS, Medit DOS, Setup with Path
560503 -
560504 - Follow up ref SDS 18 2495, ref SDS 10 5972.
560505 -
560506 - Used procedures in the record on 000310 for configuring SDS and Medit
560507 - to run under w2k, ref SDS 10 5972, execpt used modified batch files
560508 - figured out on 000508, ref SDS 18 2495, as temporary work around until
560509 - get solution from Microsoft on how to install w2k in a specified
560510 - directory, per above. ref SDS 0 7912
560511 -
560512 - Set up DOS path in Environment Variables, also, reported on 000310.
560513 - ref SDS 10 0215
560514 -
560515 -     [On 010202 configured for c13, and found that special batch files
560516 -     are not needed. ref SDS 35 2495
560517 -
560518 -
560519 -
560520 -
560521 -
5606 -

SUBJECTS
Office 97, MS
Install Office 2000 under W2000 on CPU #12, 000518
C12 Office 2000 Update

5906 -
590601 -  ..
590602 - MS Office Installation on C12
590603 -
590604 - Follow up
590605 -
590606 - Install Office 2000 using product key in record on 000227. ref SDS 8
590607 - 3416
590608 -
590609 - Then used instructions on 000324 to update Office 2000, ref SDS 11
590610 - 3077, which seem to indicate that...
590611 -
590612 -
590613 -               g:\00\mso\updates\o2ksr1.exe
590614 -
590615 -
590616 -
590617 - ...should simply execute...
590618 -
590619 -
590620 -                 g:\00\mso\updates\14d7e5f.msp
590621 -
590622 - ..
590623 - The update seemed to work.
590624 -
590625 - However, it needs to be online, because it initially wants to connect
590626 - to the network to download stuff, even though we already have the
590627 - file.
590628 -
590629 - Also updated w2k, per above. ref SDS 0 7224
590630 -
590631 -
590632 -
590633 -
590634 -
5907 -

SUBJECTS
Online Help Website, 000518
Passport Help System, 000518

6105 -
610501 -  ..
610502 - Microsoft Online Help for Windows 2000
610503 -
610504 - Found MS web site for online help.
610505 -
610506 -
610507 -      http://register.microsoft.com/contactus/contactus.asp
610508 -
610509 -
610510 - Actually, there are a number of offers of help that required accessing
610511 - different links.  I tried each, but kept being taken in circles.
610512 -
610513 - As a result, I submitted feedback to the webmaster, asking how to use
610514 - online help, and submitted the following questions as examples of
610515 - issues we need to resolve...
610516 -        ..
610517 -    1.  How to specify the directory for installing w2k.
610518 -
610519 -        How to format the drives during setup?
610520 -
610521 -    2.  Backup needs a way to build a log of only what is backed up
610522 -        and not every directory on the system for incremental backups.
610523 -
610524 -    3.  Defragment needs a way to specify all drives, like W98.
610525 -
610526 -
610527 - One of the resources I encountered was a thing called "Passport" which
610528 - claims to provide...
610529 -
610530 -
610531 -                    Product Support Services
610532 -
610533 -
610534 - ...for w2k, so I signed up.
610535 - ..
610536 - Used Pacbell email address:  rodwlech@pacbell.net
610537 -
610538 -     [On 000524 received letter from Microsoft on this. ref SDS 26 5993
610539 -
610540 - Gave password:  poimssds
610541 -
610542 - Question only I know the answer...
610543 -
610544 -      How to augment intelligence?
610545 -
610546 - Answer:  sds
610547 -
610548 - However, after signing up, could not find any way to actually ask a
610549 - question.  Got into a loop that went through a lot of different stuff,
610550 - and wound up back at the beginning.
610551 -
610552 -     [On 000521 tried to ask questions, but the whole thing crashed.
610553 -     ref SDS 24 0577
610554 -
610555 -     [On 000524 received letters from Microsoft on this. ref SDS 26
610556 -     5993
610557 -
610558 -
610559 -
610560 -
6106 -

SUBJECTS
Y Adapter Cable PS2 Keyboard, Mouse, 000527
External Keyboard, Mouse, Monitor

6305 -
630501 -  ..
630502 - Y Adapter PS2 Port Needed for External Keyboard, Mouse
630503 -
630504 - Tried the exteernal keyboard and it works fine on the PS2 port, but
630505 - the serial port would not run either the keyboard, nor the mouse.
630506 -
630507 - This is different from the HP Omnibook.  On 000510 the HP Omnibook ran
630508 - the mouse through the serial port, at least in some cases. ref SDS 19
630509 - 5833
630510 -
630511 - Need Y adapter cable for PS2 port, so both the keyboard and mouse can
630512 - be connected to the same port.
630513 -
630514 -     [On 000522 called for price on Y adapter cable. ref SDS 25 0001
630515 -
630516 -     [On 000527 purchased Y adapter cable. ref SDS 27 0001
630517 -
630518 -
630519 -
630520 -
630521 -
6306 -

SUBJECTS
Installation DSL on C12
DSL Network
Network Computers
Netbui; TCP/IP
Cross-over Cable Needed for DSL Connection to Network Hub

6908 -
690801 -  ..
690802 - DSL Installation on C12
690803 -
690804 - Initially tried connecting through the network hub.  Disconnected the
690805 - cable connection from the router to the network card on C11 and
690806 - connected it to the hub so it can be used by C12, per above.
690807 - ref SDS 0 4852  This turned out not to work.
690808 -
690809 - Wanted to use information on 000422. ref SDS 12 3416
690810 -
690811 -     [On 000520 prepared summary of this record. ref SDS 23 5395
690812 - ..
690813 - We do not have sync between router in Central Office and C12,
690814 - shown by three green lights on the modem. as reported on 000415.
690815 - ref SDS 12 7081 and ref SDS 12 2146
690816 -
690817 - We may need a different kind of cable to connect to a network hub, a
690818 - cross-over cable, for this, also reported on 000415. ref SDS 12 6699
690819 -
690820 -     [...below got sync by conneecting router directly to PCMCIA
690821 -     network card. ref SDS 0 3195
690822 - ..
690823 - Installed NTS Enternet 300 software for running under Windows
690824 - 2000, downloaded on 000415 to C11, ref SDS 12 4899, and transferred to
690825 - C12, per above. ref SDS 0 1296
690826 -
690827 - Experience shows that running DSL under w2k with separate network
690828 - adapters for LAN and DSL, as we have, requires assigning TCP/IP to the
690829 - DSL adapter, and Netbeui to the LAN connection, but not both protocols
690830 - to both adapters, which occurs by default during installation of w2k.
690831 - This was discussed with Morris on 000422, after Pac Bell got DSL
690832 - configured on c11, but the LAN failed. ref SDS 14 7396
690833 -
690834 - When w2k is installed, it asks at some point to confirm settings for
690835 - network adapters, so the proper assignments can be made at that time.
690836 - If the user forgets, however, which is easy to do, and simply accepts
690837 - what w2k says it is doing, then w2k creates a conflict between LAN and
690838 - DSL networking that is pretty subtle, and prevents NTS 300 from
690839 - working properly, for the reasons on 000422. ref SDS 14 0788  What
690840 - happens is that NTS Enternet 300 seems to make a connection to the Pac
690841 - Bell server, but when the browser is called it fails to address
690842 - anything.
690843 - ..
690844 - The correct configuration can be set in Properties for each
690845 - Local Area Connection listed in properties for Network Neighborhood on
690846 - the desktop.
690847 -
690848 -    Note, typically, w2k, like all operating systems, are installed by
690849 -    the computer vendor, so when the user gets the computer, TCP/IP has
690850 -    already been assigned to the LAN adapter.  If, as in our case, the
690851 -    computer came with w98, it was necessary for the user to install
690852 -    w2k, there is an opportunity to configure the computer with
690853 -    separate protocoals for the DSL and LAN adapters during
690854 -    installation of w2k.
690855 -
690856 -    Otherwise, it is necessary to remove TCP/IP protocol assignment
690857 -    from the LAN adapter, explained on 000422. ref SDS 14 J39K
690858 -    ..
690859 -    Configuration that works is shown on 000422. ref SDS 14 554G
690860 -
690861 -       [On 010202 and later on 010214 had to install w2k about 30 times
690862 -       to correct problems, unrelated to LAN and DSL.  At that time,
690863 -       found that setting up DSL using NTS Enternet 300 worked
690864 -       successfully every time, i.e., it is a non-issue. ref SDS 35
690865 -       5395
690866 -
690867 -       [On 010129 Pac Bell provides critical installation procedures.
690868 -       ref SDS 33 RM5H
690869 -
690870 - Put NTS Enternet 300 program installation code is in...
690871 -
690872 -
690873 -                   h: 00 13 install
690874 -
690875 -
690876 - ...so it is easy to install from the hard drive.
690877 - ..
690878 - Ran setup using instructions for temporary Username and
690879 - Password, per instructions on 000415. ref SDS 12 3416
690880 - ..
690881 - Got error message...
690882 -
690883 -      There needs to be a TCP stack bound to your adapter.
690884 -
690885 -
690886 - Added this assignment to Network Properties.
690887 -
690888 - Open the list of assignments for the network, by right clicking on
690889 - Network, and selecting Properties from the menu; or, by opening the
690890 - Control Panel, and opening Network and Dial up Connections.
690891 -
690892 -     As a result of installing the NTS EnterNet 300 software, there is
690893 -     now a second Local Area Connection listed, thus...
690894 -
690895 -       Local Area Connection    LAN      Enabled   FE574B-3Com 10/100 LAN...
690896 -       Local Area Connection 2  LAN      Cable     NTS Enternet P.P.P.o.E...
690897 -     ..
690898 -     Opening properties LAC2.
690899 -
690900 -     The TCP/IP assignment is already in the network configuration
690901 -     list, but it was not selected.
690902 -
690903 -     Added this selection and unplugged Netbeui, because that is not
690904 -     needed for DSL, and is only used for the LAN operation managed by
690905 -     LAC.
690906 -
690907 -     In the LAN connection assignment, unplugged TCP/IP and checked the
690908 -     Netbeui because that is needed for LAN, and TCP/IP is conflicting,
690909 -     per work on 000422. ref SDS 14 7396
690910 -
690911 -        This actually seems a little difficult to get the assignments
690912 -        to stick.
690913 -        ..
690914 -        After making the assignments, it seemed that they came
690915 -        unplugged for awhile.  Discovered this because the LAN network
690916 -        would not work.  Got error messages that C11 could not find
690917 -        C12.  Tried making the assignments several more times without
690918 -        success; but finally got the assignments to stick.
690919 -
690920 -        Tested the LAN network.  It seems to work using Netbeui.
690921 -
690922 - Set up NTS EnterNet 300, using temporary user name and password in the
690923 - record on 000415. ref SDS 12 3416
690924 -
690925 - Seem to have done this successfully.
690926 - ..
690927 - The thing is not working, because we need a cross-over cable to
690928 - connect the router to the hub, reported on 000415. ref SDS 12 6699
690929 -
690930 - Not sure if the cross over cable is from the router to the hub, or
690931 - from the hub to the computer.
690932 -
690933 -
690934 -
690935 -
6910 -
6911 -
6912h- 1107 called Pac Bell DSL Help Desk   800 708 4638
6913 -
691301 - After calling, the voice message system says customers need keyword
691302 - used to setup the account, in order to get customer assistance.
691303 - ..
691304 - Talked to James Aguirre... he did not ask for keyword.
691305 -
691306 -     On 000415 Pac Bell set up system.
691307 -
691308 -         Router is Westell Wirespeed modem. ref SDS 12 0760
691309 -
691310 -         Need cross-over cable for network hub. ref SDS 12 6699
691311 -
691312 - James initially said Pac Bell does not support networking.
691313 -
691314 - I advised that Pac Bell promised to support networking when we signed
691315 - up for service, and therefore, it is obligated to provide support.
691316 - ..
691317 - James suggested connecting router directly to the C12 to first
691318 - get the system running while directly connected to router.
691319 -
691320 - This resulted in 3 green lights on, showing sync, solving problem from
691321 - above. ref SDS 0 0494
691322 - ..
691323 - Tried to connect to use DSL service by running NTS EnterNet 300
691324 - software.
691325 -
691326 - Got an error trying to connect to DSL Central Office.
691327 -
691328 -     [...below, finally cleared this error. ref SDS 0 4473
691329 -
691330 - Checked Netword configuration which showed the DSL connection was
691331 - unplugged.
691332 -
691333 - Rebooted.
691334 -
691335 - Network list still showing the NTS EnterNet 300 LAN connection is
691336 - unplugged.
691337 - ..
691338 - Removed NTS Enternet 300 software, so we can re-install with the
691339 - router cable connected.
691340 -
691341 - James said there is also a problem with the network being down for
691342 - some customers in San Francisco.
691343 -
691344 - Disconnected router from C12 and connected back to C11, so we can
691345 - test whether DSL is running in our area.
691346 -
691347 - Got connected, indicating DSL is working.
691348 -
691349 - Disconnected from C11 and connected back to C12 to continue
691350 - configuration.
691351 -
691352 - Will now install NTS EnterNet 300 software with router is connected
691353 - directly to the network card in C12.
691354 -    ..
691355 - May have gotten an error message during boot sequence at this
691356 - stage indiating a registry key is not properly set.
691357 -
691358 - Reinstalled NTS EnterNet 300 and included Dial-on-demand.
691359 -
691360 -    This was a mistake, because it enables use of the Internet for
691361 -    transferring stuff without conscious decision to do so, and so
691362 -    poses a risk of unauthorized and harmful action, as occurs, for
691363 -    example, with virus problems.
691364 -
691365 -    This was removed when NTS EnterNet 300 was deleted to clear other
691366 -    errors, and was not installed during subsequent installations.
691367 -
691368 - After installing NTS EnterNet 300 again, got another error message
691369 - that the connection to the Central Office is not established, even
691370 - though we have established sync with direct connection.
691371 - ..
691372 - Uninstalled NTS Enternet 300 again.
691373 -
691374 - On re-boot, registry error did not occur again, but we are still
691375 - showing a little computer symbol for the DSL system, in the lower
691376 - right corner of the task bar.
691377 -
691378 -    This may be caused by the registry key that is messed up, per
691379 -    above. ref SDS 0 6035
691380 -
691381 - Booted again, and small computer is gone, and no registry key error,
691382 - so we seem to be back to ground zero.
691383 -
691384 - Will now try again.  I think the problem was likely that we did not
691385 - have TCP and Netbui properly configured, after installing NTS Enternet
691386 - 300, per above. ref SDS 0 1748
691387 - ..
691388 - Will run install again.
691389 -
691390 - Got same message that TCP/IP is not assigned to LAN connection.
691391 - ref SDS 0 1748
691392 -
691393 -     This time when I checked Network folder and looked at LAN
691394 -     connection 2 created by NTS Enternet 300 installation operation,
691395 -     it showed TCP/IP is connected.
691396 -
691397 -     Network cable is still shown unplugged.
691398 -
691399 - Not sure that TCP/IP should be assigned to the network card, as well
691400 - as Netbeui on C12, because we have only one network card.  Maybe we
691401 - need two LAN connections in C12 and one of them has to point to the
691402 - network card.
691403 -    ..
691404 - Now we are getting another registry error...
691405 -
691406 -     System\currentControlSet\Services\PPPoEService\Run
691407 -
691408 -         Cannot open registry key
691409 -
691410 - Tried assiging both TCP/IP and Netbeui to network card LAN connection
691411 - Properties.
691412 -
691413 - Rebooted.
691414 -
691415 - If this does not work, will try uninstalling NTS EnterNet 300, and
691416 - then setting up the Network card LAN Connection  so it has both
691417 - Netbuie and TCP/IP assigned at the time NTS Enternet 300 is installed.
691418 - ..
691419 - Still getting registry error.
691420 -
691421 - DSL LAN connection still shown unplugged even though it is connected
691422 - and we show 3 green lights on the router.
691423 - ..
691424 - Uninstalled again.
691425 -
691426 - Now will install with TCP/IP and Netbeui botth assigned to network
691427 - card LAN connection.
691428 -
691429 -    Registry error cleared.
691430 -
691431 -      Note - this configuration seemed to eventually succeed.
691432 -
691433 - We are are, however, still showing the DSL computer symbol in lower
691434 - right corner of task bar, and the LAN connection for NTS EnterNet 300
691435 - is still shown in Network folder.
691436 -
691437 - Booted the system again, to try and clear the DSL stuff that is still
691438 - there.
691439 -    ..
691440 -    Registry error still cleared.
691441 -
691442 -    DSL computer sysmol is not on task bar.
691443 -
691444 -    LAN connection to NTS EnterNet 300 for DSL is not listed in
691445 -    Network folder.
691446 -
691447 - We seem to be back to ground zero.
691448 -
691449 - Will test the network.
691450 -
691451 -    Network worked.
691452 -
691453 - Started the system again.
691454 - ..
691455 - EnternetDOD connection is listed in Network folder, which comes
691456 - from installing NTS EnterNet 300, so I deleted this.
691457 -
691458 - Started system again.
691459 -
691460 - Installed NTS EnterNet 300 again.
691461 -
691462 -     Did not get message that TCP/IP is not assigned to LAN connection.
691463 -     ref SDS 0 1748
691464 - ..
691465 - Started system again.
691466 -
691467 -     Registry error again. ref SDS 0 1656
691468 -
691469 -     Network cable unplugged is shown again.
691470 -
691471 -  ..
691472 - Connection successful using NTS EnterNet 300 configuration shown on
691473 - 000415, ref SDS 12 3416, per above. ref SDS 0 8360
691474 -
691475 -     Message says...
691476 -
691477 -     The Profile Wizard has successfully located a server on your
691478 -     network.
691479 -
691480 - Converted the temporary Username and password to our account.
691481 -
691482 - Tried to log onto the system.
691483 -
691484 - Got an error message...
691485 -     ..
691486 -     EMSG  0037P; Authentication Failed.
691487 -
691488 - Tried entering password again.
691489 -
691490 -     EMSG  0037P again.
691491 -
691492 - System could be down.
691493 -
691494 - Will try connecting to C11.
691495 -
691496 -    Need to test network.
691497 -
691498 -    Eliminate registry error. ref SDS 0 1656
691499 -
691500 - Looks like there is something in DSL Properties Services on C12.  On
691501 - C11 there is nothing listed.
691502 - ..
691503 - Started system.
691504 -
691505 -    Got error message, but it is a smaller message.
691506 -
691507 -
691508 -
6916 -
6917 -
6918h- 1355 called Pac Bell DSL Help Desk   800 708 4638
6919 -
691901 - Talked to Mat Simmons.
691902 -
691903 - Explained problem.
691904 -
691905 -    Mat suggested trying the right password.  POIMSS
691906 -
691907 - ..
691908 - PacBell Dial-up in San Francisco...
691909 -
691910 -
691911 -                     415 896 1200
691912 -
691913 -
691914 - PacBell Dial-up near Concord.
691915 -
691916 -                     925 939 4999   Walnut Creek
691917 -
691918 -                     925 847 0629   Plesanton
691919 -
691920 - Call local phone company if these are long distance from Millie's
691921 - number...
691922 -
691923 -                     925 680 8947
691924 -
691925 -
691926 -
6920 -

SUBJECTS
Product Key Error Reading W2K Register

7004 -
700401 -  ..
700402 - We are getting an OS registry error...
700403 -
700404 -
700405 -                   Product
700406 -
700407 -                      Error reading registry key
700408 -
700409 -
700410 - Sent letter to Microsoft for help in eliminating this error.
700411 -
700412 -
700413 -
700414 - Talk to billing department about $30 credit on 000417. ref SDS 13 2747
700415 -
700416 -
700417 -
700418 -
700419 -
700420 -
700421 -
700422 -
700423 -
700424 -
700425 -
7005 -
7006 -
Distribution. . . . See "CONTACTS"