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1...He said to check their website in a few weeks. ref SDS 0 3408
2...We are getting a bell or beep sound when the log on screen appears,
3...How is timer screen activated during boot sequence?
4...Need Y adapter cable for PS2 port, so both the keyboard and mouse can
5...Sent letter to Microsoft for help in eliminating this error.
CONTACTS
0201 - Next Generation Computers 716 681 8612
020101 - Mr. Roman NLN
020102 - roman@nexgen.com
020103 - Sales Department name
0202 - IBM INTERNET 800 821 4612 ext 2
020201 - Mr. Donald McKenzie
020202 - donald_mckenzie@vnet.ibm.com
020203 - Technical Support
0203 - Toshiba America 714 730 5000 800 999 4273
020301 - Mr. Fred Menses; Customer Support Engineer
020302 - Toshiba Asseccories
SUBJECTS
Orignial Purchase Toshiba Tecra 8100, 000513
Product ID: SN: 40605188U -3; Part #PT810U-13CF3
0604 - ..
0605 - Summary/Objective
0606 -
060601 - Follow up ref SDS 22 0000, ref SDS 20 0000.
060602 -
060603 - Configured with w2k. Had difficulty partitioning drives, but finally
060604 - got it done. ref SDS 0 5933 Could not specify directory. ref SDS 0
060605 - 7912 Called for help and paid $99 but could not solve problem. Video
060606 - is not covering the full screen. ref SDS 0 4732 Help call was unable
060607 - to solve this problem either, and so sent letter asking for charges to
060608 - be reversed. ref SDS 0 3773 Could not get dial-up connection to
060609 - attglogal.net; but JPS dial-up connection worked. Also setup dial-up
060610 - connection to PacBell mail server on C12 as an alternate route when
060611 - DSL has a problem. Had a problem configuring Administrator login, but
060612 - got it fixed. ref SDS 0 0741 Updated w2000, ref SDS 0 7224, and
060613 - Office 2000. ref SDS 0 0785 Problem with hibernation mode for power
060614 - saving; need solution from Toshiba. ref SDS 0 1145 Eventually, over
060615 - several days got DSL running on C12. ref SDS 0 5395
060616 -
060617 - [On 000526 purchased Y adapter for PS2 port. ref SDS 27 0001
060618 -
060619 - [On 000527 purchased case for c12. ref SDS 28 0001
060620 -
060621 - [On 000603 upgraded video, power management drivers. ref SDS 29
060622 - 0001
060623 -
060624 - [On 000615 upgraded BIOS. ref SDS 30 0001
060625 -
060626 - [On 000620 installed MS Project and Visio. ref SDS 31 0001
060627 -
060628 -
060629 -
060630 -
060631 -
0607 -
0608 -
0609 - ëPI5L Progress
0610 -
061001 - Received a single box from...
061002 -
061003 - Next Generation Computers
061004 -
061005 - Shipped by...
061006 -
061007 - UPS Next Day Air.
061008 -
061009 - Tracking # 1Z 145 69E 01 4812 3227
061010 -
061011 -
061012 - This box contained two boxes.
061013 - ..
061014 - 1. Large box with...
061015 -
061016 - Toshiba Tecra 8100 notebook computer
061017 - SN: 40605188U -3; Part #PT810U-13CF3
061018 -
061019 - 2. Small box with...
061020 -
061021 - Southland Micro Systems
061022 - PN: PA3005U-S
061023 - 128 MB SDRAM Tecra 8100 Satellite 2100
061024 -
061025 - TD# 905045
061026 -
061027 -
061028 - Figured out how to remove the battery. Requires slidding a front
061029 - plate to the left
061030 - ..
061031 - Installed the 128 MB memory module on the underneath of the
061032 - computer.
061033 -
061034 - Remove two screws.
061035 -
061036 - Slip the memory module into the horizontal socket, and press it
061037 - firmly down until it clicks into place. Requires fair amount of
061038 - pressure.
061039 -
061040 - Replace cover.
061041 -
061042 - When I booted the computer W98 reported following error...
061043 -
061044 - Memory size is beyond the capacity of Hibernation file.
061045 - ..
061046 - Hibernation file must be remade in MS-DOS mode.
061047 -
061048 - Do you want to restart the computer in MS-DOS mode to remake
061049 - it now?
061050 -
061051 - Clicked yes.
061052 -
061053 - Processing went to DOS mode.
061054 -
061055 - Got a message after about 15 seconds saying...
061056 -
061057 - File is created
061058 - Press any key to continue.
061059 -
061060 - ..
061061 - Windows re-booted.
061062 -
061063 -
061064 -
061065 - Booted system, and it executes a registration process.
061066 -
061067 - 888 528 8726
061068 -
061069 -
061070 - Got a message...
061071 -
061072 - Online configuration services are currently unavilable.
061073 -
061074 - I went through the re-dial operation, and got connected.
061075 - ..
061076 - Filled out name and address ID for registration, and
061077 - clicked Next.
061078 -
061079 - The thing then went through the redial operation, indicating it is
061080 - stuck in a loop.
061081 -
061082 -
061083 - ..
061084 - Need to configure drives...
061085 -
061086 - Called Toshiba... 800 457 7777
061087 -
061088 - Talked to...
061089 -
061090 - Tara 303324
061091 -
061092 - There is a CD or Windows 98 that says...
061093 -
061094 - For recovery. So, it is worthless.
061095 -
061096 -
061097 - Since we have to completely install the operating system to get what
061098 - we want, decided to go ahead and install w2k, and if it crashes, then
061099 - can install w98.
061100 -
061101 -
061102 -
061103 -
061104 -
0612 -
SUBJECTS
Windows 2000 Installed C12, 000518
Product Key
Product ID
W2K Installed on CPU #12
1007 -
100701 - ..
100702 - Install Windows 2000
100703 -
100704 - Follow up
100705 -
100706 - To install Windows 2000, Tara suggested... obtaining drivers off the
100707 - Toshiba website.
100708 -
100709 - We do not have an installation CD for w2k, because MCE delivered an
100710 - OEM version on 000310. ref SDS 10 7004
100711 -
100712 - Created boot disks using w2k code on c11, and using W2K Help
100713 - for...
100714 -
100715 - creating boot disks
100716 -
100717 -
100718 - ...which says to run.....
100719 -
100720 -
100721 - d:\bootdisk\makeboot a:
100722 -
100723 -
100724 - ...from the Run window in the Start menu.
100725 -
100726 - "d" is the location of the w2k installation code, which is
100727 - at....
100728 -
100729 -
100730 - g: 00 w2000
100731 - ..
100732 - Ran setup.
100733 -
100734 - Transferred Windows installation code from g: on c11, and used
100735 - that to install w2k on c12, per record on 000310. ref SDS 10 4978
100736 -
100737 -
100738 -
100739 - ..
100740 - Product Key
100741 -
100742 - Used product key from the record on 000310. ref SDS 10 2516
100743 -
100744 -
100745 - ..
100746 - Product Identification
100747 -
100748 - Windows Product identification: 5187-oem-0000601-53497
100749 -
100750 -
100751 - ..
100752 - Windows 2000 Updated from Microsoft Website
100753 -
100754 - After getting the modem running with JPS, downloaded a w2k upgrade for
100755 - c12, hoping this might solve video driver problem, ref SDS 0 4732,
100756 - but it didn't.
100757 -
100758 - Did download drivers for Toshiba Tecra 8100, per below, ref SDS 0
100759 - 2116, but didn't solve video problem either.
100760 -
100761 -
100762 -
100763 -
100764 -
100765 -
1008 -
SUBJECTS
Partition Disk
Disk Format FAT32
Directory OS W2K
OS in I: WINNT Instead of I: 00 02
Disk Configure FAT32
C Drive Formatted FAT Instead of FAT32
C Not Formatted FAT32, Losing Large Disk Space
1910 -
191001 - ..
191002 - Partitioned the drives.
191003 -
191004 - The manufacturer represents this is as a 12 GB hard drive, however, it
191005 - formats to about 11.5 GB.
191006 -
191007 - W2K setup provides a step to partition the drives, and so set the
191008 - following...
191009 -
191010 - c 1.5
191011 - d 1
191012 - e 1.5
191013 - f 1
191014 - g 2.2
191015 - h 2.2
191016 - i. 2.1
191017 - ..
191018 - After setting up the drives, the w2k setup immediatley asks
191019 - where to put the operating system, before providing a step to format
191020 - all of the drives.
191021 -
191022 - This situation caused several false starts that wasted a few hours,
191023 - before recognizing a sequence of steps for accomplishing our
191024 - objective. The first time through caused the OS to be installed on
191025 - c: and it was formated to FAT, rather than FAT 32.
191026 -
191027 - What we wound up with after getting the operating system installed on
191028 - i: is that i: is formated with ntsf, and c: is formated with FAT. We
191029 - were able format the intermediate drives to FAT32 because they were
191030 - initially empty after the OS came up. But it is not a direct simple
191031 - task, to format c: and i: to FAT32, as it has been in the past.
191032 -
191033 - [On 000826 formatted c: to FAT32. ref SDS 32 0001
191034 - ..
191035 - Microsoft should provide the prior capability of partitioning
191036 - the disk, and then formatting any and all according to user
191037 - requirements.
191038 -
191039 -
191040 - ..
191041 - Setup Failed to Provide Step to Identify Directory
191042 -
191043 - The W2K setup process does not seem to provide a step for designating
191044 - where to install the operating system. This conflicts with experience
191045 - installing w2k on C11 on 000310 which expressly asked where to install
191046 - w2k. ref SDS 10 5732
191047 -
191048 - [On 010130 found instructions that indicate w2k installation has an
191049 - "Advnaced" switch or button, that lets the user partition the
191050 - drives and specify which drive to install w2k. ref SDS 34 PH7L
191051 -
191052 - Tried to look up a solution on Microsoft website.
191053 -
191054 - Found a reference to...
191055 -
191056 -
191057 - winnt32.exe
191058 -
191059 -
191060 - ...as providing option to install operating system to user's
191061 - specification. There is no information on how to find this program
191062 - and use it?
191063 - ..
191064 - There is a file in the w2k installation....
191065 -
191066 -
191067 - g: 00 02000 setuptxt
191068 -
191069 -
191070 - ...that says....
191071 -
191072 - If you want to modify the way Setup installs Windows 2000, you can
191073 - click Advanced Options, ref OF 1 R76F, and then perform any of the
191074 - following tasks:
191075 -
191076 - • Change the default location of the Setup files.
191077 -
191078 - • Store system files in a folder other than the default folder
191079 - (Winnt).
191080 -
191081 - • <PL11 Copy the installation files from the CD to the hard
191082 - disk.
191083 -
191084 - • Select the partition on which to install Windows 2000.
191085 -
191086 -
191087 -
191088 -
191089 -
191090 - ..
1911 -
1912 -
1913 - 2211
1914 -
191401 - Called Decison One 800 448 1696
191402 -
191403 - This is a vendor Microsoft lists as being able to help customers use
191404 - Windows 2000.
191405 -
191406 - Requested support for installing W2K.
191407 -
191408 - Agreed to pay $99, and paid by credit card, MBNA.
191409 -
191410 - Talked to Dan Helm
191411 - ..
191412 - Tracking Number: 333554
191413 -
191414 - Asked Dan how to specify the directory for installing Windows 2000,
191415 - using boot disks.
191416 - ..
191417 - Dan suggested contacting...
191418 -
191419 -
191420 - http://www.toshiba.com
191421 -
191422 -
191423 - http://www.csd.toshiba.com/cgi-bin/tais/support/supp_tech_model_index.jsp
191424 -
191425 -
191426 - We found drivers for Windows 2000 for the Toshiba Tecra 8100, but none
191427 - that solved the problem.
191428 -
191429 - Dan said there is a switch that can be used to cause setup to display
191430 - a step for designating where to install the operating system.
191431 - ..
191432 - I asked how does the customer set the switch.
191433 -
191434 - Dan said he doesn't know.
191435 -
191436 - As a result, I did not ask for clarification on the nature of the
191437 - switch; but, instead, I asked Dan to research this and let us know how
191438 - to solve this problem.
191439 -
191440 - Dan asked for my email address.
191441 -
191442 - While Dan was thinking about the setup problem, I mentioned that the
191443 - video only covers about 60% of the display, per below. ref SDS 0 4732
191444 -
191445 - Also asked about how to get the Administrator logon process to run
191446 - during the boot sequence, per below. ref SDS 0 0741
191447 - ..
191448 - Dan said we have to call back and pay another $99 for each
191449 - asnwer to installation quetions.
191450 -
191451 - I pointed to experience we relied upon in agreeing to hire Decision
191452 - One, that Microsoft has charged $25 to $40 for assistance, and they
191453 - spend as much time as needed to help customers get the system up and
191454 - running. Decision One did not disclose in entering this transaction
191455 - any terms that conflicted or modified this prior practice.
191456 -
191457 - Dan said that Decision One is not Microsoft. He has spent a lot of
191458 - time researching how to solve the problem on installing the OS in a
191459 - designated directory, and even though he did not solve the problem, he
191460 - has worked hard. He pointed out that he tried in good faith to solve
191461 - the video problem, ref SDS 0 4732, even though Decision One's policy
191462 - is only to solve one problem for the customer.
191463 - ..
191464 - We reviewed the record showing that One Decision has not yet
191465 - sovled anything.
191466 -
191467 - Dan reported the time he has incurred trying to solve these problems.
191468 -
191469 - He advised that One Decision has a policy that additional assistance
191470 - on installing w2k should be done under a separate call that requires
191471 - additional payment.
191472 -
191473 - I asked where this policy is disclosed to the customer in selecting
191474 - One Decison from the Microsoft website that lists One Decision, among
191475 - about 5 or 6 other firms?
191476 -
191477 - Dan said the policy is common sense, because One Decision cannot
191478 - afford to solve more than one problem at a time, based on its cost to
191479 - hire support engineers.
191480 - ..
191481 - We reviewed the record showing 36 calls to Microsoft since 1995
191482 - for assistance, which have taken many hours and call backs to
191483 - configure earlier versios of the Windows operating system. These
191484 - calls have been free of charge for the first few months, so customers
191485 - could use the product. Then the cost was in the range of $25 - $40.
191486 - Any shortfall between the cost of fix Microsoft's products and payment
191487 - for information from customers on what needs to be fixed, is a charge
191488 - to Microsoft development.
191489 -
191490 - For example on...
191491 -
191492 - 960428 called MS for help installing Windows, required several
191493 - days of call backs on 10 or so issues. ref SDS 1 0743
191494 -
191495 - 971218 called MS about 4 issues, there was no extra charge, nor
191496 - requirement to make multiple calls. ref SDS 3 5933
191497 -
191498 - 980227 called MS about 3 issues, ref SDS 4 6692,
191499 -
191500 - 990118 called MS about configuring Windows 98, which took
191501 - several days. ref SDS 5 5512
191502 -
191503 - 990316 called about W98 14 issues. ref SDS 6 5933
191504 - ..
191505 - Moreover, Microsoft gives a refund if they cannot solve the
191506 - problem, as reported on 970616. ref SDS 2 0045
191507 -
191508 - The record implies customers can expeect continued performance, absent
191509 - affirmative disclosure of a different policy.
191510 -
191511 - In this case, One Decison is charging $99 for about an hour that did
191512 - not solve anything. Windows 2000 is a new release, and so necessarily
191513 - requires a similar period of debugging following widespread
191514 - distribution.
191515 - ..
191516 - Received ref DRT 1 0001 from Dan confirming the charge of $99
191517 - for transaction 351923, and stating...
191518 -
191519 - The following transaction was completed successfully. This email
191520 - will serve as your receipt. For questions, please contact
191521 - euss.ec@decisionone.com.
191522 -
191523 - This representation appears conflicting.
191524 -
191525 - Submitted ref DIT 1 0001 linked to this rcord and requesting
191526 - submission of One Decisions solutions, and in the absence of same,
191527 - request a refund, per precedent with Microsoft and other vendors.
191528 - ref SDS 2 0045
191529 -
191530 -
191531 -
191532 -
191533 -
191534 -
1916 -
SUBJECTS
Video Using Only 8" on 14" Display
Video Uses Only 11" of 14" Display, Need Driver
Driver Video Adapter to Use Entire Display, 000518
2506 -
250601 - ..
250602 - Video Using Only 9" of 14" Display - Need Video Driver for Tecra 8100
250603 -
250604 - I, also, asked how to configure the video so that w2k uses the entire
250605 - 14" display? Right now, it is only using about 8" and is configured
250606 - for VGA.
250607 -
250608 - Dan suggested opening...
250609 -
250610 - Display Properties
250611 -
250612 - Settings
250613 -
250614 - Selecting the Advanced button at bottom right corner of
250615 - Settings instructions.
250616 - ..
250617 - In Advanced, select...
250618 -
250619 - Adapter
250620 -
250621 - He suggested selecting....
250622 -
250623 - List All Modes
250624 -
250625 - ...at the lower left corner of the instructions.
250626 -
250627 -
250628 - This showed, were are configured for...
250629 -
250630 - 640 by 480 16 Colors, Default Refresh
250631 - ..
250632 - Dan suggested selecting the other mode...
250633 -
250634 - 800 by 600 16 Colors, Default Refresh
250635 -
250636 - After making this change the video expanded from 9" to
250637 - about 11" on the 14" display.
250638 -
250639 - Dan noted that this did not solve the video problem.
250640 - ..
250641 - He suggested downloading following from Toshiba web site...
250642 -
250643 -
250644 - http://www.toshiba.com
250645 -
250646 -
250647 - http://www.csd.toshiba.com/cgi-bin/tais/support/supp_tech_model_index.jsp
250648 -
250649 -
250650 - 1. tosacp2k.exe 1.0 MB Install before #2, z426utl2.exe
250651 -
250652 - 2. z426utl2.exe 1.5 MB Install after #1, tosacp2k.exe
250653 - Windows 2000 Utilities
250654 -
250655 - 3. w2kdpsd1.exe 1.4 MB Power system
250656 - 4. w2kpwrx2.exe 1.4 MB Power sys
250657 - 5. p720mdm2.exe .8 MB Modem
250658 -
250659 - ..
250660 - Transferred these across the network, and installed them.
250661 -
250662 - Stored these Windows setup files for C12 in...
250663 -
250664 -
250665 - g: 00 w2000 toshiba
250666 -
250667 -
250668 - These have to be run after installing w2000.
250669 -
250670 -
250671 - This did not provide video drivers to use 1024 x 768 nor anything
250672 - that fills the 14" screen. We are getting about a 11" screen.
250673 -
250674 - Dan said he cannot solve the problem, because Toshiba needs to
250675 - provide updated video drivers.
250676 -
250677 -
250678 - ..
2507 -
2508 -
2509 - 2318 called Toshiba 800 457 7777
2510 -
251001 - Talked to April 32725
251002 -
251003 - Jeff said Toshiba does not have video drivers for the Toshiba Tecra
251004 - 8100 to run Windows 2000.
251005 -
251006 - He said to check their website in a few weeks. ref SDS 0 3408
251007 -
251008 -
251009 -
251010 -
251011 -
2511 -
SUBJECTS
Log-in Password Not Configured
Login Password Setup for Administrator
Administrator Login Not Configured
Beep, Bell Occurring during Login
Beep, Bell Occurring Duirng Login
Timer Screen During Logon is Not Running
3109 -
310901 - ..
310902 - Administrator Login Password Process Not Configured
310903 -
310904 - Follow up ref SDS 18 4934.
310905 -
310906 - When I talked to Dan at Decision One, per above, ref SDS 0 0734,
310907 - I asked for help configuring w2k so that the login process occurs to
310908 - select Administrator or another User, as on my desktop system, C11?
310909 -
310910 - Later, found instructions from configuring the HP on 000508 that
310911 - solved the problem. ref SDS 18 4083
310912 -
310913 - We are getting a bell or beep sound when the log on screen appears,
310914 - this is distracting in meetings and other events, like when I took
310915 - notes as a juror in a recent trial on 000427. ref SDS 15 0001
310916 -
310917 -
310918 -
310919 - ..
310920 - Boot Timer Screen Not Running
310921 -
310922 - On C11 there is a 30 second timer that appears and gives the User
310923 - time to select other options for starting w2k.
310924 -
310925 - C12 does not have that feature, which is very useful.
310926 -
310927 - How is timer screen activated during boot sequence?
310928 -
310929 -
310930 -
3110 -
SUBJECTS
Attglobal Dial Up Not Connecting
Attblobal Dial-up Networking
3305 -
330501 - ..
330502 - PacBell Dial Up Connections
330503 - JPS Dial UP Connection
330504 - Attglobal Dial-up Networking is Failing
330505 -
330506 - Follow up ref SDS 10 3207.
330507 -
330508 - Configured a dial up connection for attglobal.net using instructions
330509 - from the record on 000310. ref SDS 10 3207
330510 -
330511 - It rings the number and makes a connection but returns an error
330512 -
330513 - JPS runs using the same procedure, which indicates the problem is not
330514 - a defective modem.
330515 - ..
330516 - Procedure for making dial-up connection...
330517 -
330518 - Right click on Network and click on Properties menu.
330519 -
330520 - This can also be opened from Control Panel and open Network and
330521 - Dial-up Connections.
330522 -
330523 - Make New Connection - double click to open
330524 -
330525 - A setup Wizard executes steps for setup.
330526 -
330527 - In the first screen select....
330528 -
330529 - Dial up to the Internet
330530 - ..
330531 - Tricky part is the 2nd step.
330532 -
330533 - Select the 4th option to setup the connection manually, rather
330534 - that selecing any of the first three automatic choices.
330535 -
330536 - Setting up Internet Connection
330537 -
330538 - Dial-up uses phone and modem.
330539 -
330540 - DSL uses LAN.
330541 -
330542 - Phone numbers:
330543 -
330544 - Attglobal.net (also, IBM) in San Francisco: 415 808 1108
330545 -
330546 - Concord: 925 349 1201
330547 - ..
330548 - JPS in San Francisco: 415 376 0023
330549 - Walnut Creek 925 940 0023
330550 - Martinez 925 369 0023
330551 -
330552 - Pacific Bell 415 896 1200
330553 -
330554 -
330555 - Username:
330556 -
330557 - attglobal: internet.usinet.rowelch
330558 -
330559 - pacbell.net rodwelch
330560 -
330561 - jps rodwelch
330562 - ..
330563 - Password
330564 -
330565 - attglobal: poims
330566 -
330567 - pacbell.net poimss
330568 -
330569 - jps poimss
330570 -
330571 -
330572 -
330573 -
3306 -
3307 -
3308 - 1639 called IBM to fix attglobal.net problem
3309 - ..
330901 - Talked to Shawn.
330902 -
330903 - He confirmed we have entered our user name correctly.
330904 -
330905 -
330906 - User Name: internet.usinet.rowelch
330907 -
330908 - Password: poims
330909 -
330910 - Shawn said IBM and Attglobal is not supporting w2k.
330911 -
330912 - Talked to superivsor, Mitsi.
330913 -
330914 - Mitsi said that Attglobla customers who are using w2k have to quit
330915 - attglobal.net and use another vendor, because IBM's policy is not to
330916 - help customers with w2k.
330917 -
330918 -
330919 -
330920 -
330921 -
330922 -
330923 -
3310 -
SUBJECTS
System Freezing in Sleep Mode
BIOS, Pheonix 4.00 Release 6.0
Processor Speed
Monitor Brightness
Standby
Hibernate
Monitor Off
Hard Disk Off
4111 -
411101 - ..
411102 - System Stuck in Hibernation Mode
411103 -
411104 - Twice today the system has become stuck where nothing will work.
411105 -
411106 - The mouse can be moved, and clicking on anything does not work.
411107 -
411108 - If we press the Windows Start key, it does not work.
411109 -
411110 - Have to turn the power off, which is not a recommended procedure.
411111 -
411112 - Need updated drivers from Toshiba, then restore hibernation mode
411113 - to save power and batter life.
411114 -
411115 - [On 000603 received drivers. ref SDS 29 0845
411116 -
411117 - [On 000615 updated BIOS changed settings, seems to solve the
411118 - problem. ref SDS 30 0001
411119 -
411120 -
411121 -
411122 -
4112 -
4113 -
4114 - 1610 called Toshiba
4115 - ..
411501 - Talked to Fred
411502 -
411503 - Reference: 3046578
411504 -
411505 - Set BIOS defaults.
411506 -
411507 - BIOS is opened by holding ESC pressed when the power is first
411508 - powered up.
411509 -
411510 - Control Panel
411511 -
411512 - Fred asked to look for something that says Power Management.
411513 -
411514 - Could not find this, but found...
411515 - ..
411516 - Power Options
411517 -
411518 - Changed...
411519 -
411520 - Sleep Mode to Never for the Monitor and the Hard Disk.
411521 -
411522 - [On 000603 notified Toshiba of this change, and they advised
411523 - that this is now irrelevant after installing Toshiba Power
411524 - Saver downloaded drivers. ref SDS 29 3245
411525 -
411526 - After the call, checked...
411527 -
411528 -
411529 - Power Save
411530 - ..
411531 - This has a Power Save Mode feature.
411532 -
411533 - There are specific details that can be set for...
411534 -
411535 - Full Power
411536 - Running on Batteries
411537 -
411538 - Set all details to turn hibernation off.
411539 -
411540 - Processor Speed
411541 - Monitor Brightness
411542 - Standby
411543 - Hibernate
411544 - Monitor Off
411545 - Hard Disk Off
411546 - ..
411547 - Really did not like doing this for the battery
411548 - mode, because, it will run the batter down much faster.
411549 -
411550 - [On 000603 downloaded updated power management drivrs from
411551 - Toshiba, and set the power saver modes to turn the screen and disk
411552 - off, when not in use. ref SDS 29 0845
411553 -
411554 -
411555 -
411556 -
411557 -
411558 -
411559 -
4116 -
SUBJECTS
Network, W00, EtherPCI
Netbui
PCMCI Network Ethernet Card, Fast EtherLink XL, PCI 10/100BASE TX
Network Cable Connector to Ethernet Card
Dongle Connection from Cable to Network PCMCI Card
Ethernet 5-Port Hub
4909 -
490901 - ..
490902 - Network Configured by W2K for LAN
490903 - Local Connection Configured by W2K for LAN
490904 -
490905 - Follow up ref SDS 17 1650, ref SDS 16 5772.
490906 -
490907 - When I began installing w2k, I first installed the PCMCIA card
490908 - purchased on 000428 from CDW for the HP notebook computer, ref SDS 16
490909 - 5772 (that was later returned, but we kept the network card received
490910 - on 000502, ref SDS 17 1650) and connected the cable to the hub that is
490911 - also connected to the desktop system, c11.
490912 -
490913 - We used the short RJ45 cable to connect the network cable from the
490914 - network hub to the notebook computer, since the PCMCIA slot is flat
490915 - and horizontal rather than shaped for the network cable connection, as
490916 - related in the record on 000428. ref SDS 16 NV6M
490917 - ..
490918 - W2K configured a Local Connection for the network, and used
490919 - netbeui, because that is what c11 is using.
490920 - ..
490921 - This configuration was used to add a network connection for DSL,
490922 - per below. ref SDS 0 5395
490923 -
490924 -
490925 -
490926 -
490927 -
490928 -
490929 -
4910 -
SUBJECTS
Decide What to Install
5004 -
500401 - ..
500402 - Software to transfer to C12
500403 -
500404 - Used the list from the record on 000510. ref SDS 19 1296
500405 -
500406 - This includes software for DSL in h: 00 13, configured below.
500407 - ref SDS 0 6942
500408 -
500409 -
500410 -
5005 -
SUBJECTS
Installation
Ws_ftp
5205 -
520501 - ..
520502 - FTP WSFTPRO Installed for Communication Metrics Upload to Web
520503 -
520504 - To upload files to the web, need to install FTP capability using
520505 - wsftpro. The install program we have...
520506 -
520507 -
520508 - h: 00 41 instl install.exe
520509 -
520510 -
520511 -
520512 - ...is for version 5.0 There is a file...
520513 -
520514 -
520515 - h: 00 41 instl ftppatch.exe
520516 -
520517 -
520518 - ...that upgrades to level 6. There is another file...
520519 -
520520 -
520521 - h: 00 41 instl wsftp605.exe
520522 -
520523 - ..
520524 - ...that upgrades to version 6.05 reported on 000228. ref SDS 9 6059
520525 - There is an intermediate upgrade to version 6.02, but I am skipping
520526 - it, since hopefully the upgrade from 6 to 6.05 can be done with a
520527 - single operation.
520528 -
520529 - Installation information seems to be in...
520530 -
520531 -
520532 - i:\documents and settings\all users\start menu\programs\ws_ftp
520533 -
520534 -
520535 - Uninstall ws_ftp pro
520536 - Ws_ftp Documentation
520537 - Ws_ftp Pro Help
520538 - Ws_ftp Pro Release Notes
520539 - Ws_ftp Pro 1 KB Shortcut
520540 -
520541 -
520542 -
520543 -
520544 -
5206 -
SUBJECTS
Path Set in Registry for DOS
SDS and Medit
5605 -
560501 - ..
560502 - SDS, Medit DOS, Setup with Path
560503 -
560504 - Follow up ref SDS 18 2495, ref SDS 10 5972.
560505 -
560506 - Used procedures in the record on 000310 for configuring SDS and Medit
560507 - to run under w2k, ref SDS 10 5972, execpt used modified batch files
560508 - figured out on 000508, ref SDS 18 2495, as temporary work around until
560509 - get solution from Microsoft on how to install w2k in a specified
560510 - directory, per above. ref SDS 0 7912
560511 -
560512 - Set up DOS path in Environment Variables, also, reported on 000310.
560513 - ref SDS 10 0215
560514 -
560515 - [On 010202 configured for c13, and found that special batch files
560516 - are not needed. ref SDS 35 2495
560517 -
560518 -
560519 -
560520 -
560521 -
5606 -
SUBJECTS
Office 97, MS
Install Office 2000 under W2000 on CPU #12, 000518
C12 Office 2000 Update
5906 -
590601 - ..
590602 - MS Office Installation on C12
590603 -
590604 - Follow up
590605 -
590606 - Install Office 2000 using product key in record on 000227. ref SDS 8
590607 - 3416
590608 -
590609 - Then used instructions on 000324 to update Office 2000, ref SDS 11
590610 - 3077, which seem to indicate that...
590611 -
590612 -
590613 - g:\00\mso\updates\o2ksr1.exe
590614 -
590615 -
590616 -
590617 - ...should simply execute...
590618 -
590619 -
590620 - g:\00\mso\updates\14d7e5f.msp
590621 -
590622 - ..
590623 - The update seemed to work.
590624 -
590625 - However, it needs to be online, because it initially wants to connect
590626 - to the network to download stuff, even though we already have the
590627 - file.
590628 -
590629 - Also updated w2k, per above. ref SDS 0 7224
590630 -
590631 -
590632 -
590633 -
590634 -
5907 -
SUBJECTS
Online Help Website, 000518
Passport Help System, 000518
6105 -
610501 - ..
610502 - Microsoft Online Help for Windows 2000
610503 -
610504 - Found MS web site for online help.
610505 -
610506 -
610507 - http://register.microsoft.com/contactus/contactus.asp
610508 -
610509 -
610510 - Actually, there are a number of offers of help that required accessing
610511 - different links. I tried each, but kept being taken in circles.
610512 -
610513 - As a result, I submitted feedback to the webmaster, asking how to use
610514 - online help, and submitted the following questions as examples of
610515 - issues we need to resolve...
610516 - ..
610517 - 1. How to specify the directory for installing w2k.
610518 -
610519 - How to format the drives during setup?
610520 -
610521 - 2. Backup needs a way to build a log of only what is backed up
610522 - and not every directory on the system for incremental backups.
610523 -
610524 - 3. Defragment needs a way to specify all drives, like W98.
610525 -
610526 -
610527 - One of the resources I encountered was a thing called "Passport" which
610528 - claims to provide...
610529 -
610530 -
610531 - Product Support Services
610532 -
610533 -
610534 - ...for w2k, so I signed up.
610535 - ..
610536 - Used Pacbell email address: rodwlech@pacbell.net
610537 -
610538 - [On 000524 received letter from Microsoft on this. ref SDS 26 5993
610539 -
610540 - Gave password: poimssds
610541 -
610542 - Question only I know the answer...
610543 -
610544 - How to augment intelligence?
610545 -
610546 - Answer: sds
610547 -
610548 - However, after signing up, could not find any way to actually ask a
610549 - question. Got into a loop that went through a lot of different stuff,
610550 - and wound up back at the beginning.
610551 -
610552 - [On 000521 tried to ask questions, but the whole thing crashed.
610553 - ref SDS 24 0577
610554 -
610555 - [On 000524 received letters from Microsoft on this. ref SDS 26
610556 - 5993
610557 -
610558 -
610559 -
610560 -
6106 -
SUBJECTS
Y Adapter Cable PS2 Keyboard, Mouse, 000527
External Keyboard, Mouse, Monitor
6305 -
630501 - ..
630502 - Y Adapter PS2 Port Needed for External Keyboard, Mouse
630503 -
630504 - Tried the exteernal keyboard and it works fine on the PS2 port, but
630505 - the serial port would not run either the keyboard, nor the mouse.
630506 -
630507 - This is different from the HP Omnibook. On 000510 the HP Omnibook ran
630508 - the mouse through the serial port, at least in some cases. ref SDS 19
630509 - 5833
630510 -
630511 - Need Y adapter cable for PS2 port, so both the keyboard and mouse can
630512 - be connected to the same port.
630513 -
630514 - [On 000522 called for price on Y adapter cable. ref SDS 25 0001
630515 -
630516 - [On 000527 purchased Y adapter cable. ref SDS 27 0001
630517 -
630518 -
630519 -
630520 -
630521 -
6306 -
SUBJECTS
Installation DSL on C12
DSL Network
Network Computers
Netbui; TCP/IP
Cross-over Cable Needed for DSL Connection to Network Hub
6908 -
690801 - ..
690802 - DSL Installation on C12
690803 -
690804 - Initially tried connecting through the network hub. Disconnected the
690805 - cable connection from the router to the network card on C11 and
690806 - connected it to the hub so it can be used by C12, per above.
690807 - ref SDS 0 4852 This turned out not to work.
690808 -
690809 - Wanted to use information on 000422. ref SDS 12 3416
690810 -
690811 - [On 000520 prepared summary of this record. ref SDS 23 5395
690812 - ..
690813 - We do not have sync between router in Central Office and C12,
690814 - shown by three green lights on the modem. as reported on 000415.
690815 - ref SDS 12 7081 and ref SDS 12 2146
690816 -
690817 - We may need a different kind of cable to connect to a network hub, a
690818 - cross-over cable, for this, also reported on 000415. ref SDS 12 6699
690819 -
690820 - [...below got sync by conneecting router directly to PCMCIA
690821 - network card. ref SDS 0 3195
690822 - ..
690823 - Installed NTS Enternet 300 software for running under Windows
690824 - 2000, downloaded on 000415 to C11, ref SDS 12 4899, and transferred to
690825 - C12, per above. ref SDS 0 1296
690826 -
690827 - Experience shows that running DSL under w2k with separate network
690828 - adapters for LAN and DSL, as we have, requires assigning TCP/IP to the
690829 - DSL adapter, and Netbeui to the LAN connection, but not both protocols
690830 - to both adapters, which occurs by default during installation of w2k.
690831 - This was discussed with Morris on 000422, after Pac Bell got DSL
690832 - configured on c11, but the LAN failed. ref SDS 14 7396
690833 -
690834 - When w2k is installed, it asks at some point to confirm settings for
690835 - network adapters, so the proper assignments can be made at that time.
690836 - If the user forgets, however, which is easy to do, and simply accepts
690837 - what w2k says it is doing, then w2k creates a conflict between LAN and
690838 - DSL networking that is pretty subtle, and prevents NTS 300 from
690839 - working properly, for the reasons on 000422. ref SDS 14 0788 What
690840 - happens is that NTS Enternet 300 seems to make a connection to the Pac
690841 - Bell server, but when the browser is called it fails to address
690842 - anything.
690843 - ..
690844 - The correct configuration can be set in Properties for each
690845 - Local Area Connection listed in properties for Network Neighborhood on
690846 - the desktop.
690847 -
690848 - Note, typically, w2k, like all operating systems, are installed by
690849 - the computer vendor, so when the user gets the computer, TCP/IP has
690850 - already been assigned to the LAN adapter. If, as in our case, the
690851 - computer came with w98, it was necessary for the user to install
690852 - w2k, there is an opportunity to configure the computer with
690853 - separate protocoals for the DSL and LAN adapters during
690854 - installation of w2k.
690855 -
690856 - Otherwise, it is necessary to remove TCP/IP protocol assignment
690857 - from the LAN adapter, explained on 000422. ref SDS 14 J39K
690858 - ..
690859 - Configuration that works is shown on 000422. ref SDS 14 554G
690860 -
690861 - [On 010202 and later on 010214 had to install w2k about 30 times
690862 - to correct problems, unrelated to LAN and DSL. At that time,
690863 - found that setting up DSL using NTS Enternet 300 worked
690864 - successfully every time, i.e., it is a non-issue. ref SDS 35
690865 - 5395
690866 -
690867 - [On 010129 Pac Bell provides critical installation procedures.
690868 - ref SDS 33 RM5H
690869 -
690870 - Put NTS Enternet 300 program installation code is in...
690871 -
690872 -
690873 - h: 00 13 install
690874 -
690875 -
690876 - ...so it is easy to install from the hard drive.
690877 - ..
690878 - Ran setup using instructions for temporary Username and
690879 - Password, per instructions on 000415. ref SDS 12 3416
690880 - ..
690881 - Got error message...
690882 -
690883 - There needs to be a TCP stack bound to your adapter.
690884 -
690885 -
690886 - Added this assignment to Network Properties.
690887 -
690888 - Open the list of assignments for the network, by right clicking on
690889 - Network, and selecting Properties from the menu; or, by opening the
690890 - Control Panel, and opening Network and Dial up Connections.
690891 -
690892 - As a result of installing the NTS EnterNet 300 software, there is
690893 - now a second Local Area Connection listed, thus...
690894 -
690895 - Local Area Connection LAN Enabled FE574B-3Com 10/100 LAN...
690896 - Local Area Connection 2 LAN Cable NTS Enternet P.P.P.o.E...
690897 - ..
690898 - Opening properties LAC2.
690899 -
690900 - The TCP/IP assignment is already in the network configuration
690901 - list, but it was not selected.
690902 -
690903 - Added this selection and unplugged Netbeui, because that is not
690904 - needed for DSL, and is only used for the LAN operation managed by
690905 - LAC.
690906 -
690907 - In the LAN connection assignment, unplugged TCP/IP and checked the
690908 - Netbeui because that is needed for LAN, and TCP/IP is conflicting,
690909 - per work on 000422. ref SDS 14 7396
690910 -
690911 - This actually seems a little difficult to get the assignments
690912 - to stick.
690913 - ..
690914 - After making the assignments, it seemed that they came
690915 - unplugged for awhile. Discovered this because the LAN network
690916 - would not work. Got error messages that C11 could not find
690917 - C12. Tried making the assignments several more times without
690918 - success; but finally got the assignments to stick.
690919 -
690920 - Tested the LAN network. It seems to work using Netbeui.
690921 -
690922 - Set up NTS EnterNet 300, using temporary user name and password in the
690923 - record on 000415. ref SDS 12 3416
690924 -
690925 - Seem to have done this successfully.
690926 - ..
690927 - The thing is not working, because we need a cross-over cable to
690928 - connect the router to the hub, reported on 000415. ref SDS 12 6699
690929 -
690930 - Not sure if the cross over cable is from the router to the hub, or
690931 - from the hub to the computer.
690932 -
690933 -
690934 -
690935 -
6910 -
6911 -
6912h- 1107 called Pac Bell DSL Help Desk 800 708 4638
6913 -
691301 - After calling, the voice message system says customers need keyword
691302 - used to setup the account, in order to get customer assistance.
691303 - ..
691304 - Talked to James Aguirre... he did not ask for keyword.
691305 -
691306 - On 000415 Pac Bell set up system.
691307 -
691308 - Router is Westell Wirespeed modem. ref SDS 12 0760
691309 -
691310 - Need cross-over cable for network hub. ref SDS 12 6699
691311 -
691312 - James initially said Pac Bell does not support networking.
691313 -
691314 - I advised that Pac Bell promised to support networking when we signed
691315 - up for service, and therefore, it is obligated to provide support.
691316 - ..
691317 - James suggested connecting router directly to the C12 to first
691318 - get the system running while directly connected to router.
691319 -
691320 - This resulted in 3 green lights on, showing sync, solving problem from
691321 - above. ref SDS 0 0494
691322 - ..
691323 - Tried to connect to use DSL service by running NTS EnterNet 300
691324 - software.
691325 -
691326 - Got an error trying to connect to DSL Central Office.
691327 -
691328 - [...below, finally cleared this error. ref SDS 0 4473
691329 -
691330 - Checked Netword configuration which showed the DSL connection was
691331 - unplugged.
691332 -
691333 - Rebooted.
691334 -
691335 - Network list still showing the NTS EnterNet 300 LAN connection is
691336 - unplugged.
691337 - ..
691338 - Removed NTS Enternet 300 software, so we can re-install with the
691339 - router cable connected.
691340 -
691341 - James said there is also a problem with the network being down for
691342 - some customers in San Francisco.
691343 -
691344 - Disconnected router from C12 and connected back to C11, so we can
691345 - test whether DSL is running in our area.
691346 -
691347 - Got connected, indicating DSL is working.
691348 -
691349 - Disconnected from C11 and connected back to C12 to continue
691350 - configuration.
691351 -
691352 - Will now install NTS EnterNet 300 software with router is connected
691353 - directly to the network card in C12.
691354 - ..
691355 - May have gotten an error message during boot sequence at this
691356 - stage indiating a registry key is not properly set.
691357 -
691358 - Reinstalled NTS EnterNet 300 and included Dial-on-demand.
691359 -
691360 - This was a mistake, because it enables use of the Internet for
691361 - transferring stuff without conscious decision to do so, and so
691362 - poses a risk of unauthorized and harmful action, as occurs, for
691363 - example, with virus problems.
691364 -
691365 - This was removed when NTS EnterNet 300 was deleted to clear other
691366 - errors, and was not installed during subsequent installations.
691367 -
691368 - After installing NTS EnterNet 300 again, got another error message
691369 - that the connection to the Central Office is not established, even
691370 - though we have established sync with direct connection.
691371 - ..
691372 - Uninstalled NTS Enternet 300 again.
691373 -
691374 - On re-boot, registry error did not occur again, but we are still
691375 - showing a little computer symbol for the DSL system, in the lower
691376 - right corner of the task bar.
691377 -
691378 - This may be caused by the registry key that is messed up, per
691379 - above. ref SDS 0 6035
691380 -
691381 - Booted again, and small computer is gone, and no registry key error,
691382 - so we seem to be back to ground zero.
691383 -
691384 - Will now try again. I think the problem was likely that we did not
691385 - have TCP and Netbui properly configured, after installing NTS Enternet
691386 - 300, per above. ref SDS 0 1748
691387 - ..
691388 - Will run install again.
691389 -
691390 - Got same message that TCP/IP is not assigned to LAN connection.
691391 - ref SDS 0 1748
691392 -
691393 - This time when I checked Network folder and looked at LAN
691394 - connection 2 created by NTS Enternet 300 installation operation,
691395 - it showed TCP/IP is connected.
691396 -
691397 - Network cable is still shown unplugged.
691398 -
691399 - Not sure that TCP/IP should be assigned to the network card, as well
691400 - as Netbeui on C12, because we have only one network card. Maybe we
691401 - need two LAN connections in C12 and one of them has to point to the
691402 - network card.
691403 - ..
691404 - Now we are getting another registry error...
691405 -
691406 - System\currentControlSet\Services\PPPoEService\Run
691407 -
691408 - Cannot open registry key
691409 -
691410 - Tried assiging both TCP/IP and Netbeui to network card LAN connection
691411 - Properties.
691412 -
691413 - Rebooted.
691414 -
691415 - If this does not work, will try uninstalling NTS EnterNet 300, and
691416 - then setting up the Network card LAN Connection so it has both
691417 - Netbuie and TCP/IP assigned at the time NTS Enternet 300 is installed.
691418 - ..
691419 - Still getting registry error.
691420 -
691421 - DSL LAN connection still shown unplugged even though it is connected
691422 - and we show 3 green lights on the router.
691423 - ..
691424 - Uninstalled again.
691425 -
691426 - Now will install with TCP/IP and Netbeui botth assigned to network
691427 - card LAN connection.
691428 -
691429 - Registry error cleared.
691430 -
691431 - Note - this configuration seemed to eventually succeed.
691432 -
691433 - We are are, however, still showing the DSL computer symbol in lower
691434 - right corner of task bar, and the LAN connection for NTS EnterNet 300
691435 - is still shown in Network folder.
691436 -
691437 - Booted the system again, to try and clear the DSL stuff that is still
691438 - there.
691439 - ..
691440 - Registry error still cleared.
691441 -
691442 - DSL computer sysmol is not on task bar.
691443 -
691444 - LAN connection to NTS EnterNet 300 for DSL is not listed in
691445 - Network folder.
691446 -
691447 - We seem to be back to ground zero.
691448 -
691449 - Will test the network.
691450 -
691451 - Network worked.
691452 -
691453 - Started the system again.
691454 - ..
691455 - EnternetDOD connection is listed in Network folder, which comes
691456 - from installing NTS EnterNet 300, so I deleted this.
691457 -
691458 - Started system again.
691459 -
691460 - Installed NTS EnterNet 300 again.
691461 -
691462 - Did not get message that TCP/IP is not assigned to LAN connection.
691463 - ref SDS 0 1748
691464 - ..
691465 - Started system again.
691466 -
691467 - Registry error again. ref SDS 0 1656
691468 -
691469 - Network cable unplugged is shown again.
691470 -
691471 - ..
691472 - Connection successful using NTS EnterNet 300 configuration shown on
691473 - 000415, ref SDS 12 3416, per above. ref SDS 0 8360
691474 -
691475 - Message says...
691476 -
691477 - The Profile Wizard has successfully located a server on your
691478 - network.
691479 -
691480 - Converted the temporary Username and password to our account.
691481 -
691482 - Tried to log onto the system.
691483 -
691484 - Got an error message...
691485 - ..
691486 - EMSG 0037P; Authentication Failed.
691487 -
691488 - Tried entering password again.
691489 -
691490 - EMSG 0037P again.
691491 -
691492 - System could be down.
691493 -
691494 - Will try connecting to C11.
691495 -
691496 - Need to test network.
691497 -
691498 - Eliminate registry error. ref SDS 0 1656
691499 -
691500 - Looks like there is something in DSL Properties Services on C12. On
691501 - C11 there is nothing listed.
691502 - ..
691503 - Started system.
691504 -
691505 - Got error message, but it is a smaller message.
691506 -
691507 -
691508 -
6916 -
6917 -
6918h- 1355 called Pac Bell DSL Help Desk 800 708 4638
6919 -
691901 - Talked to Mat Simmons.
691902 -
691903 - Explained problem.
691904 -
691905 - Mat suggested trying the right password. POIMSS
691906 -
691907 - ..
691908 - PacBell Dial-up in San Francisco...
691909 -
691910 -
691911 - 415 896 1200
691912 -
691913 -
691914 - PacBell Dial-up near Concord.
691915 -
691916 - 925 939 4999 Walnut Creek
691917 -
691918 - 925 847 0629 Plesanton
691919 -
691920 - Call local phone company if these are long distance from Millie's
691921 - number...
691922 -
691923 - 925 680 8947
691924 -
691925 -
691926 -
6920 -
SUBJECTS
Product Key Error Reading W2K Register
7004 -
700401 - ..
700402 - We are getting an OS registry error...
700403 -
700404 -
700405 - Product
700406 -
700407 - Error reading registry key
700408 -
700409 -
700410 - Sent letter to Microsoft for help in eliminating this error.
700411 -
700412 -
700413 -
700414 - Talk to billing department about $30 credit on 000417. ref SDS 13 2747
700415 -
700416 -
700417 -
700418 -
700419 -
700420 -
700421 -
700422 -
700423 -
700424 -
700425 -
7005 -
7006 -
Distribution. . . . See "CONTACTS"