CONTACTS 
0201 - CDW Computer Centers, Inc.           312 498 4426
020101 - Mr. Jarmon Brooks; Salesperson =78158 ext
020102 - jarmbro@cdw.com
020103 - Sales Department =800 800 4239

SUBJECTS
Omnibook 1450 650 MHz, 000502

0503 -    ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 13 0000, ref SDS 12 0000.
050502 -
050503 - Jarmon received the letter on pending issues and proposes solutions.
050504 - He will investigate with CDW technical, and call back about a plan of
050505 - action.  Further efforts to configure the HP Omnibook revealed new
050506 - issues; did not hear from Jarmon, so did research and found a stronger
050507 - solution for our objectives. ref SDS 0 3542
050508 -
050509 -     [On 000511 received letter from Jarmon. ref SDS 14 0001
050510 -
050511 -
050512 -  ..
0506 -
0507 -
0508 - Discussion
0509 -
050901 - Talked to Jarmon about issues shown in the letter, ref DIP 2 0001,
050902 - sent yesterday on C12. ref SDS 13 0001
050903 - ..
050904 - Jarmon said the item for Partition Magic in the invoice,
050905 - ref DIP 2 0001, is not a charge, and is not really backordered. It
050906 - will not be charged nor sent to Welch, per the record on 000508.
050907 - ref SDS 12 5590
050908 -
050909 -
050910 -
050911 -
050912 -
0510 -
0511 -

SUBJECTS
Modem Not Provided
Dial-up Networking
Network, W00, EtherPCI

0806 -
080601 -  ..
080602 - Modem Not Installed; Existing PCMCIA Modem/Network Card Works
080603 -
080604 - Follow up ref SDS 13 4592.
080605 -
080606 - Jarmon proposes solving the problem, shown in the letter, ref DIP 2
080607 - 2784, by exchanging the PCMCIA card that has only a network to one
080608 - that has both a modem and a network connection.
080609 -
080610 - We have a 3Com Megahertz 10/100 LAN PC Card Model 3CCF5%74BT
080611 -
080612 - Removed this card, and installed the combination Network and Modem
080613 - card from C09, in C12.  Booted C12.  It found new hardware and seems
080614 - to have configured it.
080615 -
080616 - Tried the network, and this was successful.
080617 -
080618 - Need to try the modem.
080619 -
080620 - The modem is working.  I configured a dial up connection to
080621 - Attglobal.  Dialed the number and made the connection.
080622 -
080623 - This may suggest we do not need a new network and modem card.
080624 -
080625 - After I got Netscape installed, per below, ref SDS 0 5544, it would
080626 - not address the network through the modem.  The browser would not
080627 - open any URL addresses.
080628 -
080629 - Tried several times.
080630 -
080631 - Tried Internet Explorer; it failed also.
080632 -
080633 - Possibly there is a configuration setting needed.
080634 -
080635 - Also found that this modem is a 28.8 system.  We need minimum 56K.
080636 -
080637 - Can we configure the Pac Bell router for DSL support at the primary
080638 - location???
080639 -
080640 - It is curious that the network card works, and the modem makes a
080641 - connection, but will not transmit anything through Netscape nor IE.
080642 - ..
080643 - There is another problem with the Omnibook 1450.
080644 - 
080645 - The power cable is on the same side as the PCMCIA slot for the NIC and
080646 - modem card.  When the modem is being used, the oversized element at
080647 - the end of the power cable interfers with using the modem.  Your can
080648 - fish the power cable around the modem connection, but this kind of
080649 - connection is delicate and so subject to damage.  This can be
080650 - addressed in part by running the power cable forward, toward the user,
080651 - rather than back away from the user in the usual arrangement.
080652 -
080653 - On C09, the power cable is on the opposite side from the PCMCIA slot,
080654 - so this is not a problem.
080655 -
080656 - This is a small matter of ergonomics, but in a purchase of $4,500,
080657 - that will be used for several years, need to try and resolve as many
080658 - issues as possible, before they become irritants, or cause things to
080659 - break.
080660 -
080661 - The better solution is separating power cable from the PCMCIA slot,
080662 - and/or getting an internal modem so the telephone cable plugs
080663 - directly into the system unit, rather using a protruding connection
080664 - element required for a PCMCIA.
080665 -
080666 -     [...below, can get a Toshiba with internal modem. ref SDS 0 4956
080667 -
080668 -
080669 -
080670 -
080671 -
0807 -

SUBJECTS
Mcafee Software Not Provided

0904 -
090401 -  ..
090402 - Mcafee Virus Software Not Installed
090403 -
090404 - Follow up ref SDS 13 3855, ref SDS 12 2500.
090405 -
090406 - Jarmon is unfamiliar with requirements for Mcafee being installed on
090407 - the computer, as set out in my letter. ref DIP 2 2550
090408 -
090409 - He will visit with the technical engineers, when they start work
090410 - about noon.
090411 -
090412 -
090413 -
090414 -
0905 -

SUBJECTS
Mouse on Serial Port with External Keyboard and Monitor Crashed

1004 -
100401 -  ..
100402 - Mouse Connected to Serial Port Crashed, Worked, Seems Unstable
100403 -
100404 - Follow up ref SDS 13 5833.
100405 -
100406 - This morning the serial mouse failed when I booted the system.
100407 -
100408 - I tried connecting an external monitor and the external keyboard and
100409 - then the serial mouse worked.  This is the configuration I would
100410 - typically use, when not traveling, but it seems unstable.
100411 -
100412 - Maybe a Y converter discussed in the manual, reported yesterday,
100413 - ref SDS 12 2709, for the PS/2 port that would support both an external
100414 - bus mouse, and a keyboard, would work better.
100415 -
100416 -     [On 000518 Toshiba Tecra 8100 would not run mouse through the
100417 -     serial port. ref SDS 15 0863
100418 -
100419 -
100420 -
100421 -
1005 -
1006 -

SUBJECTS
C=FAT32; D-H=FAT; I=FAT32
Partitions SB Same Size, But C 4, D 2 E 2 F 2 G 2 H 2 I 3
OS in I: WINNT Instead of I: 00 02

1306 -
130601 -  ..
130602 - Partitions Not Same Size, Configuration 17 GB Instead of 18 GB
130603 - Partitions D-H Configured FAT, Lose 50% of Disk Space
130604 -
130605 - Follow up ref SDS 13 4831.
130606 -
130607 - Jarmon proposes sending the system back to CDW.  They will configure
130608 - the system correctly, including installing the operating system in the
130609 - correct directory, per letter to Jarmon, ref DIP 2 6068, and report on
130610 - 000508. ref SDS 12 0651
130611 -
130612 - They will also install Mcafee.
130613 -
130614 - Jarmon wants to talk to Ross Rodrigo to see if there is a technical
130615 - reason that prevents providing the configuration requested by the
130616 - customer.  He said that the technical staff comes on shift about noon
130617 - their time.  When Ross arrives, Jarmon will review the record with
130618 - Ross, and develop a plan for correcting these issues.
130619 -
130620 -    [...below developed alternate procurement solution. ref SDS 0 3542
130621 -
130622 -
130623 -
130624 -
130625 -
130626 -
1307 -

SUBJECTS
Monitor External Text Fuzzy

1404 -
140401 -  ..
140402 - External Monitor Text Fuzzy
140403 -
140404 - Follow up ref SDS 13 0744.
140405 -
140406 - Tried connecting the EMC monitor and got a very garbled screen, split
140407 - vertically three (3) ways.  Evidently the altnerate monitor and video
140408 - adapter are not compatible with C12.
140409 -
140410 - Tried the Nokia monitor connected to C11.  It worked pretty well, but
140411 - the text is fuzzy.
140412 -
140413 - I had to use a different monitor cable.  The Nokia is connected to C11
140414 - with a BNC cable.  This connection would not work on the HP Omnibook,
140415 - C12, because the shield for the pins has elements that prevent full
140416 - connection to the video port.
140417 -
140418 - I tried connecting a standard display cable, i.e., a non-BNC cable.
140419 -
140420 - The shield on the standard 15 pin monitor cable connects to the HP
140421 - Omnibook, C12.
140422 -
140423 - Tried to change settings on C12 to eliminate the fuzzy text, but
140424 - failed.  Tried to get a better driver, but that didn't work.  The
140425 - monitor is configured for a default monitor at 60 Htz.  That is the
140426 - same setting being used for C11 to run the Nokia, so it should work
140427 - the same.
140428 -
140429 - When I reconnected the Nokia to C11 and booted the computer, I first
140430 - noticed that the screen was dark, then noticed the text was fuzzy, as
140431 - occurred on C12, the HP Omnibook.
140432 -
140433 - Realized the Nokia was still connected to C12 with the standard
140434 - cable, so disconnected it from C12, but kept the connection to the
140435 - standard video port on the Nokia.  The brightness improved, but the
140436 - text was still fuzzy.
140437 -
140438 - This seemed like a huge problem.
140439 -
140440 - Tried disconnecting the standard video cable, so that the Nokia was
140441 - only connected to the BNC cable connected to C11, and this eliminated
140442 - the fuzzy text.
140443 -
140444 - So, this likey is the same cause on the fuzzy text when C12 was
140445 - connected to the Nokia external monitor. I had the BNC cable connected
140446 - at the same time.  If I disconnect it, that should eliminate the fuzzy
140447 - text.
140448 -
140449 -
140450 -
140451 -
140452 -
1405 -

SUBJECTS
Decide What to Install

1504 -
150401 -  ..
150402 - Software to transfer to C12
150403 -
150404 - This is mainly the stuff on h:
150405 -
150406 -     [On 000518 made this installation C12 after returning the HP
150407 -     Omnibook, and buying a Toshiba Tecra 8100. ref SDS 15 1296
150408 -
150409 -             h: 00 02                     Windows
150410 -             h: 00 02 02                  3Com Network drivers for C11
150411 -             h: 00 02 02 Disk1            Disk1   "      "
150412 -             h: 00 02 02 Disk2            Disk2   "      "
150413 -             h: 00 02 06                  Office 2000
150414 -             h: 00 02 07                  PhotoEd
150415 -             h: 00 03                     CD ROM Drivers C11
150416 -             h: 00 03 CDROM                  "      "     "
150417 -             h: 00 04                     CD ROM RW Drivers C11
150418 -          x  h: 00 07                     Netscape 4.7
150419 -          x  h: 00 12                     Diskeeper Degragment
150420 -          x  h: 00 13                     DSL Pac Bell
150421 -          x  h: 00 15                     Visio Org Chart
150422 -          x  h: 00 16                     Norton Virus
150423 -             h: 00 19                     Dialer IBM
150424 -             h: 00 20                     ScanJet for HP Scanner
150425 -             h: 00 24                     Omnipage
150426 -             h: 00 34                     Novavack Backup
150427 -          x  h: 00 35                     QuickTime
150428 -             h: 00 36                     Spressa
150429 -             h: 00 37                     ABCD DOC Commands for CD
150430 -             h: 00 38                     Acrobat 3.2
150431 -          x  h: 00 41                     FTP WS_FTP Pro
150432 -
150433 - ..
150434 - Since we have to reconfigure the drives, I can't really install
150435 - anything yet, but went ahead and installed Netscape to test dial up
150436 - access to the Internet.
150437 -
150438 - Netscape installed fine, and was able to configure dial up networking
150439 - using the combination network and modem card from the notebook
150440 - computer, C09.  Could not transfer anything across the phone line,
150441 - hopefully because the PCMICA modem is down level, per above.
150442 - ref SDS 0 4592
150443 -
150444 -
150445 -
1505 -

SUBJECTS
Omnibook 1450 650 MHz, 000502

1704 -
170401 -  ..
1705 -
1706 - 1332 called back
1707 -
170701 - Left a message for Jarmon to call back on status of his discussion
170702 - with Ross, per above. ref SDS 0 4831
170703 -
170704 - Since have not heard from Jarmon, did more research on CDW web site
170705 - for a better solution.
170706 -
170707 - Found comparable system...
170708 - ..
170709 - Toshiba Tecra 8100               $4,099.89
170710 -
170711 -     Ships 2 - 4 weeks
170712 -     CDW Part:  20616
170713 -     Manuf.     PT810U-239P7
170714 -
170715 - Shown on CDW web at...
170716 -
170717 -     http://www.cdw.com/shop/products/prodspec.asp?edc=206166
170718 -
170719 -
170720 - Toshiba's web site...
170721 -
170722 -
170723 -     http://www.toshibapc.com/systems20/
170724 -
170725 -
170726 - This comes with 256 MB Ram and internal 56K modem.
170727 -
170728 -      Weight 5.7#, whereas HP is 6.6#
170729 -
170730 -      Battery 3.5 hours, whereas battery on HP is only 3 hours.
170731 -
170732 -      CD ROM 24 x instead of DVD 6 x on HP.
170733 -
170734 - Toshiba says it supports W2000.
170735 -
170736 -     Manuf #... PT810U-239P7            $4,199
170737 -
170738 - This seems like it might be $300 or so cheaper than the Omnibook,
170739 - possibly because it does not have a DVD.  This is an advantage, since
170740 - CDW had problems installing w2000 on the Omnibook because it would not
170741 - recognize the DVD, reported on 000504. ref SDS 11 0001
170742 -
170743 - The Toshiba Tecra 8100 is a pound lighter, which is a big selling
170744 - point for us.
170745 -
170746 - The modem is internal which solves the problem reported above, about
170747 - having a protruding port that is subject to damage. ref SDS 0 6839
170748 -
170749 - All other specs are the same.
170750 -
170751 - We would not have to swap out the PCMCIA card, i.e., send it back.
170752 -
170753 -     [On 000511 proposed this solution. ref SDS 14 0001
170754 -
170755 -
170756 -
170757 -
170758 -
170759 -
170760 -
1708 -