CONTACTS 
0201 - CDW Computer Centers, Inc.           312 498 4426
020101 - Mr. Jarmon Brooks; Salesperson =78158 ext
020102 - jarmbro@cdw.com
020103 - Sales Department =800 800 4239

SUBJECTS
Omnibook 1450 650 MHz, 000502
I386 Directory Can be Moved

0604 -    ..
0605 - Summary/Objective
0606 -
060601 - Follow up ref SDS 11 0000, ref SDS 10 0000.
060602 -
060603 - Encountered a more problems on the new notebook.  CDW was helpful, but
060604 - HP was not responsive to customer requirements.  Discovered the system
060605 - does not have a modem, and most of the disk partitions are configured
060606 - with FAT, which is 9 times less efficient.
060607 -
060608 - Submitted ref DIT 1 0001 to Jarmon on pending issues.
060609 -
060610 -     [On 000511 received letter from CDW. ref SDS 13 0001
060611 -
060612 -
060613 -
0607 -
0608 -
0609 - Discussed
0610 -
061001 -  ..
061002 - Called HP Technical Support - No Help
061003 -
061004 - HP Technical Assistance is...  970 635 1000
061005 -
061006 - Talked to Eric at HP on 000509 1647
061007 -
061008 -     Case # 1425241736
061009 -
061010 -
061011 - Yesterday, we received HP Omnibook 4150 for order CH08050. ref DRP 7
061012 - 0001
061013 -
061014 - There are a few configuration problems, and we are missing the McAfee
061015 - antivirus software. ref SDS 11 2500
061016 -
061017 - Eric said he doesn't know anything about Mcafee software, which seems
061018 - to be missing, per below. ref SDS 0 3855
061019 -
061020 - We need confirmation that i: i386 can be moved and renamed, from the
061021 - I drive.
061022 -
061023 - Eric said HP has never heard of a directory i386.
061024 -
061025 - I asked about the w2000 installation code, in case we have to format
061026 - the drive and re-install the operating system?
061027 -
061028 - Eric said HP does not support w2000 except for the disaster recovery
061029 - CDS.
061030 -
061031 - The only software HP supports is the recovery CDs, which are hopefully
061032 - never used because they destroy any configuration the customer needs
061033 - to work efficiently.
061034 -
061035 - Eric said you have to call HP to find out that HP will not support the
061036 - customer to configure the product to suit customer requirements. He
061037 - said you can install w2000 purchased another source, or install
061038 - upgrades, but HP does not support it, and requires that you download a
061039 - special BIOS and drivers.
061040 -
061041 - I asked where this is disclosed in the HP information on its
061042 - products?
061043 -
061044 - Eric said a lot of customers have complained, but HP marketing has not
061045 - changed the policy to withold information from customers about
061046 - restrictive configuration.
061047 -
061048 - Eric knows nothing about directory...
061049 -
061050 -           i: cdw
061051 -
061052 - Eric could not help configure the external monitor.
061053 -
061054 -     [On 000512 received TQM call from HP. ref SDS 14 2989
061055 -
061056 -
061057 -
061058 -
0611 -

SUBJECTS
Show Desktop Lost on Task Bar

070301 -  ..
070302 - CDW Provided More Support
070303 -
070304 -
0704 -
0705 - 1731 called CDW    800 383 4239    Customer #: 0799962
0706 -
070601 - Talked to Fred.
070602 -
070603 - Problem #  369033
070604 -
070605 - Show Desktop is gone from Task Bar.
070606 -
070607 - Need to restore Show Desktop, which seems to be part of Explorer.
070608 -
070609 - The actual application is in...
070610 -
070611 -    i:\Documents and Settings\Administrator\Application Data\
070612 -    microsoft\Internet Explorer\Quick Launch\show desktop
070613 -
070614 -
070615 - For Rod Welch, the shortcut is in...
070616 -
070617 -
070618 -    i:\Documents and Settings\Rod Welch\Application Data\
070619 -    microsoft\Internet Explorer\Quick Launch\show desktop
070620 -
070621 -
070622 -
070623 -
0707 -

SUBJECTS
Modem Not Provided

0804 -
080401 -  ..
080402 - Modem Not Installed
080403 -
080404 - I asked Fred to help configure dial up networking.
080405 -
080406 - We opened Dial Up networking in Control Panel.
080407 -
080408 - I asked Fred where we connect the telephone cable.
080409 -
080410 - He said there should be a port on the side.
080411 -
080412 - I mentioned that the prior computer had a port near the back.
080413 -
080414 - Fred said he is looking at the specs and this system does not have a
080415 - modem.
080416 -
080417 - We reviewed the record on 000428 where Jarmon indicated that the
080418 - Omnibook had the same features as the Sony, except it did not have a
080419 - network, so we made that a separate purchase.
080420 -
080421 - Evidently he assumed this system had a modem.
080422 -
080423 - So now we have a PCMCIA card with only network support, and we don't
080424 - have a modem.
080425 -
080426 - We need a modem.
080427 -
080428 - Discovered there is no modem in this system, and the NIC, PCMCIA card
080429 - that we purchased is only good for the LAN function, it does not have
080430 - a modem.
080431 -
080432 -
080433 -
080434 -
0805 -

SUBJECTS
Mcafee Software Not Provided

0904 -
090401 -  ..
090402 - Mcafee Virus Software Not Installed
090403 -
090404 - Follow up ref SDS 11 2500.
090405 -
090406 - Fred helped to look for Mcafee virus protection software.  We
090407 - checked the hard drive and the 2 CDs, but could not find it on the
090408 - system.
090409 -
090410 - Fred feels this should be discussed with the account rep, per telecon
090411 - with Jim yesterday. ref SDS 11 2500
090412 -
090413 - In the letter to Jarmon, I asked about this. ref DIT 1 2550
090414 -
090415 -
090416 -
0905 -

SUBJECTS
Mouse on Serial Port with External Keyboard and Monitor Crashed

1004 -
100401 -  ..
100402 - Mouse Connected to Serial Port Crashed
100403 -
100404 - Got the serial mouse to run connected to the serial port, and with the
100405 - external keyboard connected to the PS/2 port.  But when I connected
100406 - the external monitor, the serial mouse failed.  The PS/2 mouse worked,
100407 - but then the external keyboard was not available.
100408 -
100409 - Tried it again after disconnecting external monitor, and now it is
100410 - working.
100411 -
100412 - Maybe the problem is that it does not work with the monitor.
100413 -
100414 -    [On 000510 problem seems to re-appear, then go away. ref SDS 12
100415 -    5833
100416 -
100417 -
100418 -
100419 -
1005 -

SUBJECTS
C=FAT32; D-H=FAT; I=FAT32
Partitions SB Same Size, But C 4, D 2 E 2 F 2 G 2 H 2 I 3

1205 -
120501 -  ..
120502 - Partitions Not Same Size, Configuration 17 GB Instead of 18 GB
120503 - Partitions D-H Configured FAT, Lose 50% of Disk Space
120504 -
120505 - Today, I noticed that the partitions are not the same size, as
120506 - discussed with Ross and Jarmon on 000504. ref SDS 10 3136
120507 -
120508 - For some reason CDW did the following...
120509 -
120510 -        c:  4 GB
120511 -        d:  2 GB
120512 -        e:  2 GB
120513 -        f:  2 GB
120514 -        g:  2 GB
120515 -        h:  2 GB
120516 -        i:  3 GB
120517 -          -------
120518 -           17 GB   we lost 1 GB somewhere on the 18 GB drive
120519 -
120520 -
120521 - This evening found out that all of the partitions were not configured
120522 - to use FAT32, which is a key reason for using W98 and W2000, it saves
120523 - a lot of disk spave by more efficient File Allocation Unit.
120524 -
120525 - I transfereed the SDS record from d: on C11, to d: on C12, the new HP
120526 - notebook computer.
120527 -
120528 - The number files and size should then have been identical.
120529 -
120530 - On our existing system where the d: drive is configured as FAT32 we
120531 - show...
120532 -
120533 -          4096 bytes in each allocation unit
120534 -
120535 -          7276 folders               30 MB
120536 -         32830 files                238 MB
120537 -
120538 - On new HP Omnibook 4150 system, d: drive is configured as FAT we
120539 - show...
120540 -
120541 -         32768 bytes in each allocation unit - 8 times bigger
120542 -
120543 -          7276 folders              278 MB   - 9 times more
120544 -         32830 files               1087 MB   - 5 times more
120545 -
120546 - At this rate, will need a bigger hard drive next week.
120547 -
120548 -
120549 -
120550 -
1206 -

SUBJECTS
Monitor External Text Fuzzy

1304 -
130401 -  ..
130402 - External Monitor Text Fuzzy
130403 -
130404 - Tried connecting the EMC monitor it did not work.
130405 -
130406 -    [On 000510 Nokia monitor works better.
130407 -
130408 -
130409 -
130410 -
130411 -
130412 -
1305 -