CONTACTS 
0201 - CDW Computer Centers, Inc.           312 498 4426
020101 - Mr. Jarmon Brooks; Salesperson =78158 ext
020102 - jarmbro@cdw.com
020103 - Sales Department =800 800 4239

SUBJECTS
Omnibook 1450 650 MHz, 000502

0503 -    ..
0504 - Summary/Objective
0505 -
050501 - Follow up ref SDS 14 0000, ref SDS 13 0000.
050502 -
050503 - Received ref DRP 9 0001 from Jarmon responding to my letter on pending
050504 - issues, ref DIP 2 0001, submitted on 000509, ref SDS 13 0001, and
050505 - discussed yesterday with Jarmon. ref SDS 14 0312
050506 -
050507 - Jarmon does not discuss Mcafee in his letter, which is para 3 in the
050508 - letter on 000509. ref DIP 2 2550
050509 - ..
050510 - Submitted ref DIP 3 0001 responding to Jarmon, and mentioning
050511 - Mcafee, and the new modem issue.  Suggest that we consider solving the
050512 - problem by opting for the Toshiba Tecra 8100, per research yesterday,
050513 - ref SDS 14 4956  Since the Toshiba does not have a DVD this will avoid
050514 - the problems that occurred installing W2000. ref DRP 9 0529
050515 -
050516 -     [On 000512 received RMA from CDW to return system. ref SDS 16 0001
050517 -
050518 -
050519 -  ..
0506 -
0507 -
0508 - 1418 received call from Jarmon
0509 -
050901 - Jarmon has received my letter. ref DIP 3 0001
050902 -
050903 - He initially related findings from investigation about why the HP
050904 - Omnibook was configured incorrectly (see below under "Partitions...,"
050905 - ref SDS 0 5801).
050906 -
050907 - We reviewed the option of getting the Toshiba Tecra 8100 in place of
050908 - the OmniBook 4150, based on analysis in the record on 000510.
050909 - ref SDS 14 4956
050910 -
050911 - Jarmon said CDW does not have the Toshiba part # PT810U-239P7 in its
050912 - product inventory.
050913 -
050914 - Jarmon logged onto the Toshiba web site...
050915 -
050916 -
050917 -         http://www.toshibapc.com/systems20/
050918 -
050919 -
050920 - ...and went through the configuration system to set components that
050921 - meet our specification.  Jarmon noted the Toshiba part # PT810U-239P7,
050922 - and the price of $4,199, as reported yesterday. ref SDS 14 4956
050923 -
050924 - He said this product may not actually be available for a month or
050925 - more, and by then the price will likely be changed.
050926 -
050927 - Jarmon suggested it would be better for the customer to order the
050928 - product direct from Toshiba.
050929 -
050930 - First, it is not clear that customers can order direct from Toshiba.
050931 -
050932 - I explained the advantage of having CDW engineers configure the
050933 - system, and support the product.
050934 -
050935 - Jarmon will call Toshiba to get availability and see if an order can
050936 - be placed for...
050937 -
050938 -
050939 -                Toshiba Tecra 8100 part # PT810U-239P7
050940 -
050941 -
050942 - He will call tomorrow on results of his investigation.
050943 -
050944 -    [On 000512 Jarmon did not submita price, received RMA to return HP
050945 -    Omnibook. ref SDS 16 0001
050946 - ..
050947 - Comparison shopping at....
050948 -
050949 -
050950 -      http://computers.cnet.com/hardware/resellers/1,10231,0-1027-311-1558639,00.html?tag=st.co.1027.lpbox.1027-311-1558639
050951 -
050952 -
050953 - Shows CDW is in the middle of the shopping range price.  The spec we
050954 - want with 256 MB RAM and 18 GB is not shown.
050955 -
050956 - For 128 MB and 12 GB system...
050957 -
050958 -                                             Ship         Available
050959 -
050960 -  CDW       888 239 7372     3569.89          21.36           y
050961 -
050962 -  Buy.com   888 880 1030     3297.95          11.95           n
050963 -
050964 -  ICDirect  888 281 8007     3454.91           9.60           y
050965 -
050966 -  LA Com C  800 400 5886     3399.00          20.00+          y
050967 -
050968 -  Euclid    877 382 5431     3490.00          25.00           y
050969 -
050970 -  PCNation  800 969 5255     3394.18           9.95           y
050971 -
050972 -  CompU Am  800 533 9005     3399.00          20.00           y
050973 -
050974 -  Telekom.. 877 346 9500     3341.97          20.00           y
050975 -
050976 -
050977 -
050978 -
0510 -
0511 -

SUBJECTS
C=FAT32; D-H=FAT; I=FAT32
Partitions SB Same Size, But C 4, D 2 E 2 F 2 G 2 H 2 I 3
OS in I: WINNT Instead of I: 00 02

0806 -
080601 -  ..
080602 - Partitions Not Same Size, Configuration 17 GB Instead of 18 GB
080603 - Partitions D-H Configured FAT, Lose 50% of Disk Space
080604 -
080605 - Follow up ref SDS 14 4831, ref SDS 13 4831.
080606 -
080607 - Jarmon reports that Ross was out yesterday.  Jarmon talked to his
080608 - manager last night and he said CDW should correct the problem with the
080609 - partitioning.  Jarmon concurs, but wants to make sure that there
080610 - wasn't a reason for the way Ross did partitioning. ref DRP 9 2058
080611 -
080612 - He recalls configuration comments that w2000 was having trouble
080613 - recognizing the cd-rom.  This might mean nothing towards what we were
080614 - trying to accomplish, ref DRP 9 0529, as reported on 000504.
080615 - ref SDS 11 0001
080616 -
080617 - Propose in a letter to CDW this morning that we change to the Toshiba
080618 - Tecra 8100 which does not have a DVD, per research yesterday.
080619 - ref SDS 14 4956
080620 - ..
080621 - In Jarmon's call this afternoon (see above, ref SDS 0 3477), he
080622 - said the configuration engineer (turns out it was not Ross), selected
080623 - "default" rather than FAT32 to configure the disk partitions, and
080624 - fdisk used FAT.  He was also told that when w2000 was installed, he
080625 - was not given an option to select the directory.
080626 -
080627 - This conflicts with the fact that w2000 was installed on the i: drive.
080628 - The default is c:\winnt, so to change this requires exercising an
080629 - option.  Evidently, the engineer did not notice the procedure for
080630 - specifying a directory as well as a drive.
080631 -
080632 -
080633 -
080634 -
080635 -
080636 -
080637 -
0807 -

SUBJECTS
Modem Not Provided
Dial-up Networking
Network, W00, EtherPCI

1106 -
110601 -  ..
110602 - Modem Not Installed; Existing PCMCIA Modem/Network Card Works
110603 -
110604 - Follow up ref SDS 14 4592, ref SDS 13 4592.
110605 -
110606 - Jarmon says he will exchange the modem with the combo modem, but that
110607 - is not the problem. ref DRP 9 0960
110608 -
110609 - We have a network card, and what we need is a combo card with both a
110610 - NIC and modem.
110611 -
110612 - However, the larger issue is the benefit of an internal modem, which I
110613 - assumed we were getting based on Jarmon's representation on 000428
110614 - that the Omnibook had everything that the Sony, did which is an
110615 - internal modem, per the letter to CDW on 000509. ref DIP 2 2784
110616 -
110617 - The ergonomic issues reviewed yesterday suggest we should work to
110618 - develop a "solution" and not just sell and buy a product.
110619 -
110620 - Propose in a letter to CDW this morning that we change to the Toshiba
110621 - Tecra 8100 which has an internal modem, per research yesterday,
110622 - showing it solves this problem. ref SDS 14 4956
110623 -
110624 -
110625 -
110626 -
110627 -
110628 -
110629 -
110630 -
110631 -
110632 -
110633 -