CONTACTS 
0201 - CDW Computer Centers, Inc.           312 498 4426
020101 - Mr. Jarmon Brooks; Salesperson =78158 ext
020102 - jarmbro@cdw.com
020103 - Sales Department =800 800 4239

SUBJECTS
Omnibook 1450 650 MHz, 000502
RMA# 1797954; Return Omnibook 4150, Account 000502

0604 -    ..
0605 - Summary/Objective
0606 -
060601 - Follow up ref SDS 15 0000, ref SDS 14 0000.
060602 -
060603 - Received ref DRT 1 0001 from CDW notifying of RMA #1797954 to answer
060604 - to my letter sent on 000510, ref DIP 3 0001, citing problems with the
060605 - CDW shipment of OmniBook 4150, and requesting to substitute a Toshiba
060606 - Tecra 8100. ref SDS 15 3290
060607 -
060608 - Prepared ref DIT 1 0001 complying with CDW instructions for returning
060609 - the HP OmniBook, per record on 000501 for returning the Sony notebook
060610 - that was also defective. ref SDS 8 0873 and ref SDS 8 6930
060611 - ..
060612 - Earlier today, I received a TQM call from HP on the support
060613 - inquiry I made 000509, ref SDS 13 8505, to get help configuring the
060614 - OmniBook 4150.
060615 -
060616 - Advised that the tech rep was courteous and knowledgeable but did not
060617 - solve the problem, and that I was not satisfied that HP marketing
060618 - prevents HP technical staff from helping customers configure the
060619 - product so it is productive.
060620 -
060621 - Did not get call from Jarmon with price on Toshiba, per planning
060622 - yesterday. ref SDS 15 3477
060623 -
060624 -     [On 000519 called CDW to remind them to pick up the HP Omnibook
060625 -     notebook computer. ref SDS 16 0001
060626 -
060627 -
060628 -
060629 -
060630 -