CONTACTS 
0201 - CDW Computer Centers                 312 498 4426
020101 - Ms. Allison Burnett; Corporate Account Manager
020102 - allibur@cdw.com
020103 - Sales Department =800 800 4239
0202 - First USA                            800 955 9900 fax or 800...
020201 - Mr. Richard W. Vague; President
0203 - Maryland Bank                        800 441 9977
020301 - Ms. Janice Cohen
020302 - Credit Card Balance Department

SUBJECTS
Omnibook 1450 650 MHz, 000502
RMA# 1797954; Return Omnibook 4150, Account 000502

0604 -    ..
0605 - Summary/Objective
0606 -
060601 - Follow up ref SDS 16 0000, ref SDS 15 0000.
060602 -
060603 - Talked to Allison Burnett at CDW.
060604 -
060605 -     allibur@cdw.com
060606 -
060607 - Advised of CDW's letter, ref DRP 10 0001, received on 000512 notifying
060608 - of RMA #1797954 and instructions on returning HP Omnibook computer.
060609 - Explained having submitted a letter, ref DIP 4 0001, notifying CDW of
060610 - having performed CDW's instructions for returning the HP OmniBook, so
060611 - it is ready to be picked up by CDW's shipper, reported on 000512,
060612 - ref SDS 16 0001, as was done with the Sony notebook, which was, also,
060613 - returned due to defects, reported on 000501. ref SDS 8 0873
060614 -
060615 - Advised that the notebook has not been picked up this past week, and
060616 - that we have notified our bank to reverse charges on this matter.
060617 -
060618 - Allison said she will notify the RMA staff to have the computer
060619 - picked up by UPS.
060620 -
060621 -     [On 000824 notified CDW again. ref SDS 18 0001
060622 -
060623 -
060624 -
060625 -
060626 -  ..
0607 -
0608 -
0609 - 1531 called First USA
0610 -
061001 - Talked to Doris.
061002 -
061003 - Explained need to cancel transaction for $4449.60 on CDW invoice
061004 - #CH08050-00 on or about 000508.
061005 -
061006 -
061007 -                           800 347 7887 2
061008 -
061009 -
061010 - Talked to Rhonda
061011 -
061012 - She said the only charge we have is $129 for the modem.
061013 -
061014 -
061015 -
061016 -
061017 -  ..
0611 -
0612 -
0613 - 2357 called MBNA
0614 -
061401 - Just noticed that the charge for the HP Omnibook is on the MBNA card
061402 - in the amount of...
061403 -
061404 -                            $4,449.60
061405 -
061406 - ...which is Reference Number 1353, and showing a transaction date on
061407 - 000509.
061408 -
061409 - This another error, because I used the First Card.
061410 -
061411 - The First Card was used for this transaction, because the network card
061412 - is on the First Card.  I bought both of these the same day, on 000501.
061413 - ref SDS 8 2312  We did not need a network card for the Sony, because
061414 - it came with one. Therefore, when Jarvis suggested the HP Omnibook,
061415 - and we recognized it did not have a network card, that was added to
061416 - the order, as reported on 000502. ref SDS 9 0043
061417 -
061418 - What appears to have happened is that Jarvis or the order processing
061419 - department got confused, and simply used the MBNA account, because
061420 - they already had it from the failed transaction on the Sony notebook.
061421 -
061422 - Talked to Janice Cohen
061423 -
061424 - She suggested filling out the form for a Customer's Statement of
061425 - Disputed Item on the back of the monthly statement and checking off
061426 - #10 and #11.
061427 -
061428 - Vendor's RMA, ref DRP 10 0001, is the receipt showing merchandise was
061429 - returned.
061430 -
061431 - Mail to...
061432 -
061433 -
061434 -                      MBNA
061435 -                      P.O. Box  15026
061436 -                      Wilmington, DE  19850
061437 -
061438 -
061439 -     [On 000525 submitted Customer's Statement of Disputed Item to MBNA
061440 -     with copy to CDW. ref SDS 17 0001
061441 -
061442 -
061443 -
061444 -
061445 -
061446 -