CONTACTS 
0201 - CDW Computer Centers                 312 498 4426
020101 - Ms. Allison Burnett; Corporate Account Manager
020102 - allibur@cdw.com
020103 - Sales Department =800 800 4239
0202 - First USA                            800 955 9900 fax or 800...
020201 - Mr. Richard W. Vague; President

SUBJECTS
Omnibook 1450 650 MHz, 000502
RMA# 1797954; Return Omnibook 4150, Account 000502
CDW Fails Honor RMA Defective HP Notebook Computer on MBNA Account

0705 -    ..
0706 - Summary/Objective
0707 -
070701 - Follow up ref SDS 17 0000, ref SDS 16 0000.
070702 -
070703 - Submitted ref DIT 1 0001 to MBNA notifying we will not pay for
070704 - ref 1353 in the amount of $4449.60, as explained in a telecon with
070705 - MBNA on 000519. ref SDS 17 4952 Cite the record ordering the unit on
070706 - 000501. ref SDS 8 2312   Received unit on 000508 and discovered
070707 - defects. ref SDS 12 5590   On 000509 more defects were discovered,
070708 - vendor notified. ref SDS 14 0001  On 000511 vendor notifies that it
070709 - cannot fix the problems.
070710 -
070711 - Cite CDW's letter, ref DRP 10 0001, received on 000512 notifying of
070712 - RMA #1797954, ref SDS 16 0001, and instructions on returning HP
070713 - Omnibook computer. Explained having submitted a letter, ref DIP 4
070714 - 0001, notifying CDW of having performed CDW's instructions for
070715 - returning the HP OmniBook. ref SDS 16 0001
070716 -
070717 -     [On 000609 received call from MBNA. ref SDS 18 0001
070718 -
070719 -     [On 000727 received statement from MBNA showing credit.
070720 -     ref SDS 19 0960
070721 -
070722 -
070723 -
070724 -
070725 -
070726 -