CONTACTS 
0201 - CDW Computer Centers, Inc.           312 498 4426
020101 - Mr. Jarmon Brooks; Salesperson =78158 ext
020102 - jarmbro@cdw.com
020103 - Sales Department =800 800 4239

SUBJECTS
Original purchase
Omnibook 1450 650 MHz, 000502
Computers
Product ID:

0606 -    ..
0607 - Summary/Objective
0608 -
060801 - Follow up ref SDS 10 0000, ref SDS 9 0000.
060802 -
060803 - Received HP Omnibook 4150 for order CH08050. ref DRP 7 0001
060804 -
060805 - There are a few configuration problems, and we are the McAfee
060806 - antivirus software. ref SDS 0 2500
060807 -
060808 -    [On 000509 partitions formatted as FAT, not FAT32, discovered there
060809 -    is no modem. ref SDS 11 4831
060810 -
060811 -    [On 000512 HP Omnibook RMA issued for return. ref SDS 13 0001
060812 -
060813 -
060814 -
060815 -
0609 -
0610 -
0611 - Progress
0612 -
061201 -  ..
061202 - HP Omnibook Notebook Computer Delivered
061203 -
061204 - Follow up ref SDS 10 4758.
061205 -
061206 - Fed Ex delivered box with following ID...
061207 -
061208 -       Federal Express    Ship date:  05MAY00
061209 -
061210 -       Ref: CH08050 00 001
061211 -
061212 -       Standard Overnight    MON
061213 -
061214 -       System # 1582
061215 -       Trk # 7500 4862 9140
061216 -
061217 -       94111-CA-US     82 APC
061218 -
061219 - ..
061220 - Received in the box....
061221 -         ..
061222 -     1.  Invoice or packing slip, ref DRT 1 0001 showing total
061223 -         price of....
061224 -
061225 -                                          4449.60   ref DRT 1 3088
061226 -
061227 -         However, it seems to include the cost of Partition Magic,
061228 -         which is shown as backordered, ref DRT 1 2904, but was to have
061229 -         been removed from the order, per telecon with Jaron and Ross
061230 -         on 000504. ref SDS 10 1296
061231 -
061232 -             [On 000509 sent letter to CDW on this. ref SDS 12 0641
061233 -
061234 -     2.  Box labeled on outside...
061235 -
061236 -         Hewlett Packard Inquiries Dept
061237 -         1000 NE Circle Blvd.
061238 -         Corvallis, OR  97330
061239 -
061240 -         Bar Code:  25184 24708 9
061241 -
061242 -         1P Product
061243 -         F1650KT
061244 -         (3OP)Option
061245 -         Serial Number
061246 -         (S) TWO1800978 0B4150 B
061247 -
061248 -     3.  Document pasted to inside box cover...
061249 -
061250 -         HP F1650KT HP Omnibook 4150 Notebook PC
061251 -         Intel Mobile Pentium III processor at
061252 -         650 MHz featureing Intel Speed Step technology
061253 -         14.1" XGA TFT Color Display
061254 -         128 MB RAM
061255 -         18 GB Hard Drive
061256 -         Lithium Ion Battery
061257 -         3.5 Floppy Disk Drive Module
061258 -         6X DVD ROM Drive Module
061259 -         Microsoft Windows 2000
061260 -
061261 -
061262 - Bottom of Computer:
061263 -
061264 -         Serial Number
061265 -         (S) TWO1800978 0B4150 B
061266 -
061267 -         CDW A55161
061268 -
061269 -
061270 -
061271 -
061272 -
061273 -
061274 -
061275 -
0613 -

SUBJECTS
Network, W00, EtherPCI
Password Change for Boot Sequence
Network Drives Not Recognized
Network Login Configure
Administrator - Rod Welch
Administration or Administrator

120801 -  ..
120802 - Network Configuration
120803 -
120804 - Assembled system, installed the battery.
120805 -
120806 - Pressed power on button.
120807 -
120808 - The system booted up, but at the log-in screen, it did not pause for
120809 - entering a password.  Looks like it is configured to execute for the
120810 - Administrator and the password rather than pause for entering the user
120811 - and password.
120812 -
120813 - Got error message that the password is incorrect.
120814 -
120815 -
120816 -
1209 -
1210 -
1211 - 1822 called CDW      800 383 4239    Customer #: 0799962
1212 -
121201 - Talked to Rob Snyder.
121202 -
121203 - Problem #:  368400
121204 -
121205 - Rob suggested trying capital letters for password.  I did this and it
121206 - did not work.
121207 -
121208 - We then tried Upper case for just the first letter, and that did not
121209 - work.
121210 -
121211 - We tried poems, with the same three combinations.
121212 -
121213 - Rob feels the system is improperly configured, and so went off line to
121214 - arrange for returning under an RMA to fix the configuration.
121215 -
121216 - He was off-line for about 10 minutes, and during that time, I tried
121217 - entering the password in upper case again.  This time the password
121218 - was accepted.
121219 - ..
121220 - Rob then assisted in changing the password to poims, lower case,
121221 - and in setting up Rod Welch as a user.
121222 -
121223 -      [On 000518 same problem with Toshiba Tecra. ref SDS 14 0741
121224 -
121225 - This is done by selecting...
121226 -
121227 -            Administrative Tools
121228 -
121229 -                   We had to first get Administrative Tools to display
121230 -                   in the Start menu by modifying properties for the
121231 -                   Start menu under Advanced, Start Menu Settings,
121232 -                   select Admin Tools to display.
121233 -
121234 -                Computer Management
121235 -
121236 -                 In the "Tree" list of the left window, select...
121237 -
121238 -                    Local Users and Groups
121239 -
121240 -                       Users
121241 -
121242 -                 This lists users.  The ones we had are...
121243 -
121244 -                       Administrator
121245 -                       Guest
121246 -
121247 -                 Highlight Administrator
121248 -
121249 -    [On 010202 this is explained again for c13. ref SDS 15 2192
121250 -
121251 -                 Right click to open a menu and select
121252 -
121253 -                       Password (at top of menu.
121254 -
121255 -                 Opens a dialog box where the Name can be changed and
121256 -                 the password can be entered.
121257 -
121258 - Shut down to test the changes.
121259 - ..
121260 - The system booted directly to the desktop, without providing an
121261 - option for selecting the User and entering a password.
121262 -
121263 - To get the logon window to appear, we stepped through the process of
121264 - identifying the network, and saying this is a networked system.
121265 -
121266 - Right click on My Computer, select Properties.
121267 -
121268 -              Network Identification
121269 -
121270 -                  Network ID, and select Company, rather than a
121271 -                  personal.
121272 -
121273 - ..
121274 - We then got the computers to appear in the Network folder as a
121275 - connected system.
121276 -
121277 - I thought this solved the problem, so ended the support call with
121278 - Rob.
121279 -
121280 - However, closer examination showed that the only things that are
121281 - listed on both C11 the desktop, and C12 the new notebook, are the
121282 - following...
121283 -
121284 -
121285 -               Printer Control
121286 -               Scheduled Tasks
121287 -
121288 -
121289 - None of the drives are listed, so we cannot transfer anything to
121290 - configure the computer.
121291 -
121292 -
121293 -
121294 -
121295 -
1213 -
1214 -
1215 - 2120 called CDW      800 383 4239    Customer #: 0799962
1216 -
121601 - Talked to Andy.
121602 -
121603 - He is one of only 4 techs on staff at night.  He is not trained for
121604 - W2000 and so feels we have to wait until tomorrow morning to get help.
121605 -
121606 - I explained the problem we are having is configuring the network, per
121607 - above. ref SDS 0 2720
121608 -
121609 - Andy asked if we have set the drives for sharing.
121610 -
121611 - They do not seem to be set for sharing.
121612 -
121613 - I went through and made this setting for each of the drives on both
121614 - c11 and c12.
121615 -
121616 - This resulted in both computers seeing the other and the drives on
121617 - each so I could transfer files.  Did not map the drives.
121618 -
121619 -
121620 -
121621 -
121622 -
1217 -

SUBJECTS
OS in I: WINNT Instead of I: 00 02

1304 -
130401 -  ..
130402 - W2K Installed in Wrong Directory, I:\winnt, SB I:\00\02
130403 -
130404 - Next day called back, but recorded here for a uniform record.
130405 -
1305 -
1306 -
1307 - 1115 called CDW      800 383 4239    Customer #: 0799962
1308 -
130801 - Talked to Jim
130802 -
130803 - Reviewed problem of w2000 installed in wrong directory...
130804 -
130805 -
130806 -                    i: winnt
130807 -
130808 -
130809 - ...rather the location specified, ref DRT 1 4840, in the invoice...
130810 -
130811 -
130812 -                    i: 00 02
130813 -
130814 -
130815 - ...which was discussed with Jarmon and Ross on 000504. ref SDS 10 4758
130816 -
130817 - He feels the system should be configured as shown in the invoice.
130818 -
130819 -     [On 000509 sent letter to vendor. ref SDS 11 0001
130820 -
130821 -     [On 000510 vendor wants system back to correct order. ref SDS 12
130822 -     4831
130823 -
130824 -     [On 000518 similar problem installing w2k. ref SDS 14 7912
130825 -
130826 - Jim said the CDs from HP for w2000 are only for disaster recovery, and
130827 - will restore the original system configuration shipped from the
130828 - factory.  These should only be used as a last resort.
130829 -
130830 - Jim said the w2000 installation code is in the directory...
130831 -
130832 -
130833 -           i: i386
130834 -
130835 -
130836 - I asked if this directory can be moved to another drive so we can
130837 - install the operating system again if necessary.
130838 - ..
130839 - Jim said we can do this.
130840 -
130841 -     We need confirmation that i: i386 can be moved and renamed.
130842 -
130843 -        HP Technical Assistance is...  970 635 1000
130844 -
130845 -     Additonally, there is no setup.exe file in this directory, so how
130846 -     do we run setup?
130847 -
130848 -     Talked to Eric at HP on 000509 1647
130849 -
130850 -     Case # 1425241736
130851 -
130852 -
130853 - He said the directory
130854 -
130855 -           i: cdw
130856 -
130857 -
130858 - Has stuff from CDW, but did not explain the purpose, or how it is
130859 - applied.
130860 -
130861 - Jim said CDW policy and procedure is to send customers an explanation
130862 - of the directories installed on the computer, so customers can
130863 - determine what to delete or keep, and how to use what is installed.
130864 -
130865 -  ..
130866 - McAffee Anti Virus missing
130867 -
130868 - The product spec says McAfee anti-virus software comes installed, as
130869 - reported on 000502, ref SDS 8 0043, and shown at CDW website...
130870 -
130871 -
130872 -       http://www.cdw.com/shop/products/prodspec.asp?edc=202642
130873 -
130874 -
130875 - Jim doesn't know why McAfee is not installed on the computer.  He
130876 - suggested contacting the account rep.
130877 -
130878 -      [On 000510 vendor will install this. ref SDS 12 3855
130879 -
130880 -                             ..
130881 - We need a Y converter to connect both a keyboard and a mouse to
130882 - the single PS/2 port, per instructions on page 16 of the HP manual for
130883 - the Omnibook 4150.
130884 -
130885 -     Actually, may not need Y converter because serial mouse can
130886 -     connect to serial port with converter, so that the PS/2 port can
130887 -     be used for the keyboard.
130888 -
130889 -       [On 000510 serial mouse seems unstable. ref SDS 12 5833
130890 -
130891 -
130892 -
130893 -
130894 -
1309 -

SUBJECTS
Path Set in Registry for DOS

1404 -
140401 -  ..
140402 - SDS Setup with Path
140403 -
140404 - Follow up ref SDS 3 5972, ref SDS 3 5972.
140405 -
140406 - Used procedures for configuring C11 on 000310, when C11 was upgraded.
140407 -
140408 - Had to create two extra batch files for the notebooks to set the path
140409 - for SDS because w2k is not installed in the normal location.  On our
140410 - normal system where w2k is in i: 00 02, this will not work for the
140411 - notebooks because w2k is in i: winnt.
140412 -
140413 -      [On 000518 configured C12 after getting the Toshiba Tecra 8100
140414 -      that replaced the HP Omnibook. ref SDS 14 2495
140415 -
140416 -      [On 010202 turned out do not need extra batch files, because can
140417 -      set for each machine using Environment Variables. ref SDS 15 2495
140418 -
140419 -
140420 -
140421 -
140422 -
140423 -
1405 -