CONTACTS 
0201 - Pacific Bell Network Services        510 901 9094 fax 806 0729
020101 - Mr. Robert A Triado; Customer Support =858 320 5529
020102 - RT2969@msg.pacbell.com
020103 - DSL Orders
0202 - Pacific Bell Network Services        510 901 9094 fax 806 0729
020201 - Mr. Cervando Almazan; Account Representative =858 320 5529
020202 - DSL Orders

SUBJECTS
Communication DSL Internet Access
DSL High Speed Transmission System
Pac Bell DSL, 000401
DSL EnterNet 300 Pac Bell, 000415
High Speed Internet Access

0807 -    ..
0808 - Summary/Objective
0809 -
080901 - Follow up ref SDS 34 0000, ref SDS 32 0000.
080902 -
080903 - Difficulty getting someone to coordinate completion of DSL service.
080904 - Wrote letter requesting help.  Via phone Lisa and her supervisor
080905 - Erline were very helpful scheduling on-site service for 000422, if
080906 - problem is not solved sooner. ref SDS 0 2345  Lisa found phone number
080907 - for Cervando's boss, Patrick, who proposed using Pac Bell technical
080908 - support. ref SDS 0 4711  That resource was backlogged and so difficult
080909 - to access, ref SDS 0 6006; when contacted could not solve problem.
080910 - ref SDS 0 2142  Asked Patric assign someone to coordinate solution.
080911 - ref SDS 0 4711  Pac Bell customer rep Sherrilynn, ref SDS 0 4144, and
080912 - Kerry, ref SDS 0 5525, very helpful.  Original account rep called and
080913 - took responsiblity per original plan. ref SDS 0 2747  Windows 2000
080914 - installation problems will be researched tomorrow and solution tried
080915 - in the PM. ref SDS 0 2700
080916 -
080917 - Submitted ref DIT 1 0001 to Robert linked to this record, and to the
080918 - work on 000415 for background. ref SDS 34 5852
080919 -
080920 -    [On 000418 Robert needs more help. ref SDS 35 0001
080921 -
080922 -
080923 -
080924 -
080925 -  ..
0810 -
0811 -
0812 - Progress
0813 -
081301 -  ..
081302 - Develop Plan to Complete Installation DSL Service
081303 -
081304 - Called for Art Hernandez who did the initial work on 000415...
081305 -
081306 -
081307 -                           650 301 5106
081308 -
081309 -
081310 - Left message for Art to call back on status for...
081311 -
081312 -         Work Order....   C14121744
081313 -
081314 -         Tracking #       380719
081315 -
081316 - ..
081317 - Called Cervando    885 320 5553
081318 -
081319 -    Want to develop a plan of action based on Cervando's commitment on
081320 -    000401 to coordinate solution to installation problems. ref SDS 32
081321 -    4833
081322 -
081323 -    Cervando's number is now leaving a message that this is no longer
081324 -    a working number.
081325 -
081326 -    [...below, got corrected number for Patrick Welch. ref SDS 0 4544
081327 -
081328 -    [.....got corrected number for Cervando. ref SDS 0 1184
081329 -
081330 -    [.....corrected number for Cervando failed. ref SDS 0 2058
081331 -
081332 -    [.....got pager number for Cervando. ref SDS 0 2912
081333 -
081334 - ..
081335 - Called Pac Bell Marketing    888 884 2375
081336 -
081337 -                              888 558 4375
081338 -
081339 -    Talked to Bill.
081340 -
081341 -    He said we should talk to Provisioning...
081342 -
081343 -          888 900 9933
081344 -
081345 -    Explained having been on hold for 3 hours waiting to talk to these
081346 -    people on Saturday and Sunday.
081347 -
081348 -    Bill offered to get us connected.
081349 -
081350 -    While talking to Bill the line was dropped.
081351 -
081352 -
081353 -
081354 -
081355 -  ..
081356 - Notified Pac Bell Additional Help Needed for Installation
081357 -
081358 -
0814 -
0815 -
0816 - 1308 sent letter to Pac Bell
0817 -
081701 - Logged onto Pac Bell's web site...
081702 -
081703 -
081704 -         http://www.pacbell.com/DSL/content/1,1888,14,00.html?site_code=PCB
081705 -
081706 -
081707 - ...and sent following message....
081708 -       ..
081709 -       On 000415 Saturday, Art Hernandez did a good job trying to
081710 -       install DSL on our phone line 415 781 3456 under work order
081711 -       C14121744, ref SDS 34 0001, issued on  000401. ref SDS 32 0001
081712 -       He encountered difficulties because Pac Bell Central Office
081713 -       assigned router #3 which supports static access service; and, it
081714 -       should have assigned router #9 or above for dynamic access
081715 -       service, per our order on 000401. ref SDS 32 4096
081716 -
081717 -       As a result the sync test failed.
081718 -
081719 -       There was also a problem getting the software installed,
081720 -       EnterNet 300. Art had to leave to help another customer before
081721 -       completing the work, so our system does not function.  I later
081722 -       downloaded and paid $30 for updated version 1.34 of EnterNet
081723 -       300, because the version Art brought was 1.28 and it does not
081724 -       support W2000.
081725 -       ..
081726 -       About 0300 Sunday morning, we were successful in getting
081727 -       "sync" where all three green lights are lit on the modem
081728 -       (router).  Was able to connect to the server, but the browser is
081729 -       not accessing anything. Called Pac Bell and talked to Jean in
081730 -       Customer Support.  She reported our "Profile" looks good, but
081731 -       noticed we were not accessing the server.  Jean planned to
081732 -       notify the "Escalation Manager" Sunday morning to complete
081733 -       configuration of our DSL service.  Nobody called yesterday.  We
081734 -       were unable to contact anyone at Pac Bell to help, probably
081735 -       because it was Sunday.
081736 -
081737 -       Please advise how to contact somone who can coordinate
081738 -       completion of installation of our DSL service.  I have left
081739 -       several calls for Art, who did the work on Saturday, 659  301
081740 -       5106, but he is likely pretty busy with other customers.  I have
081741 -       also been on hold for two hours at your phone number... 888 900
081742 -       9933.
081743 -
081744 -       Any help is appreciated.
081745 -
081746 -       Thanks.
081747 -
081748 -       Rod
081749 -
081750 -
081751 -
081752 -  ..
081753 - Installation Coordinator Locates Account Rep for Welch Order
081754 -
081755 -
0818 -
0819 -
0820 - 1312 got connected
0821 -
082101 - Talked to Lisa.
082102 -
082103 - Explained background work on 000415, ref SDS 34 0001, and that I have
082104 - called for Art, but he has not returned the call.
082105 -
082106 - Asked for someone to coordinate completion of DSL service.
082107 -
082108 - Lisa looked up our order.
082109 -
082110 -    She concludes from the phone company record that we need someone to
082111 -    come out and configure our system so we are registered.
082112 -
082113 - We considered the advantage of contacting Cervando for coordinating
082114 - Pac Bell resources in completing installation, including registration,
082115 - per Cervando's commitment on 000401.
082116 -
082117 - Lisa looked up the name of the person who wrote up our work order
082118 - number and saw that the phone number is...
082119 -
082120 -
082121 -                            888 558 4375
082122 -
082123 -
082124 - ...and it is for a person with the first name initial C. Almazan,
082125 - which aligns with Cervando.
082126 - ..
082127 - Lisa tried to contact Cervando.
082128 -
082129 -    We got a voice message and are on hold.
082130 -
082131 -    The woman said she knows Cervando.  She was able to look up and
082132 -    found a direct number...
082133 -
082134 -
082135 -                           858 320 5449
082136 -
082137 -
082138 -    Got a number for John Welch who is Cervando's supervisor...
082139 -
082140 -
082141 -                           858 320 5411
082142 -
082143 -
082144 -
082145 -  ..
0822 -
0823 -
0824 - 1344 Lisa called Cervando's number
0825 -
082501 - Got a woman's voice mail indicating Cervando's phone number is
082502 - changed.
082503 -
082504 - Lisa tried John Patrick Welch's number...
082505 -
082506 -
082507 -                          858 320 5411
082508 -
082509 -
082510 - Got through to a voice, who seemed to recognize John Welch's name, and
082511 - tried to put us through to a group.  Turned out that John's middle
082512 - name is Patrick, and so he goes by Patrick Welch, rather than John,
082513 - which explains why Cervando said his boss is Patrick, in the call on
082514 - 000401. ref SDS 32 0001
082515 -
082516 - After leaving this message, discussed planning with Lisa.
082517 - ..
082518 - We considered the possibility that we may never hear from
082519 - Patrick, and that we need to set some management machinery in motion
082520 - to ensure continued supervision toward completing installation of our
082521 - DSL service.
082522 -
082523 - Lisa feels her supervisor is good a this kind of supervision.  She
082524 - will ask her supervisor to call me on this.
082525 -
082526 -
082527 -
082528 -  ..
082529 - Account Rep Supervisor Informed on Scope W2000 Installation Problem
082530 -
082531 -
0826 -
0827 -
0828 - 1431 Patrick called back
0829 -
082901 - We reviewed the record on 000415 showing problems installing DSL under
082902 - Windows 2000, because Pac Bell's staff in Northern California are not
082903 - trained for this work. ref SDS 34 1350
082904 -
082905 - Also reviewed understandings on 000401 that Cervando would coordinate
082906 - solution to installation problems. ref SDS 32 4833
082907 - ..
082908 - Patrick said Cervando is in Texas training other people to do
082909 - this work, so Cervando cannot do the coordination.  Patrick said that
082910 - there are other people in his department who can provide coordination.
082911 -
082912 -     [...below, Cervando leaves for Texas tomorrow. ref SDS 0 6408
082913 -
082914 - Patrick said that Pac Bell's DSL service can be installed easily on
082915 - Windows 2000, confirming Cervando's comments on 000401 when the order
082916 - was placed. ref SDS 32 3519
082917 -
082918 - I explained having purchased and downloaded on 000416, the current
082919 - version 1.34 of EnterNet 300 which provides dial up service to Pac
082920 - Bell's DSL system. ref SDS 34 4899  This corrected the problem on
082921 - 000415 of Pac Bell providing version 1.28 which does not support
082922 - Windows 2000, per call to John. ref SDS 34 1824
082923 -
082924 - Further explained that we discovered the Kingston Technology network
082925 - card is configured automatically by Windows 2000, so we did not need
082926 - any of the drivers on the software provided by Pac Bell on 000415.
082927 - ref SDS 34 3038
082928 -
082929 - We reviewed the current status that our hardware is in sync with the
082930 - Pac Bell office router, and our profile looks good, per Jean
082931 - yesterday. ref SDS 34 1980
082932 -
082933 -
082934 -  ..
082935 - Request Pac Bell Assign Coordinator to Complete DSL Installation
082936 -
082937 - We need someone to trouble shoot configuration on Windows 2000, and to
082938 - help clear the boot error we are getting. ref SDS 34 2448
082939 - ..
082940 - Patrick suggests calling...
082941 -
082942 -
082943 -                        877 375 3375
082944 -
082945 -
082946 - I explained the need for someone to take responsibility for completing
082947 - the work.  I am happy to call another number, but often the other
082948 - number is not correct, and we have to call back and try again.  We
082949 - need some assigned to do the follow up to ensure people with
082950 - appropriate expertise are working on our little project.
082951 - ..
082952 - Patrick said that he has to leave in a few minutes to go to
082953 - another state and train other people, so he cannot coordinate
082954 - completion of instalation of our system.
082955 -
082956 -    [...below, Cervando seems to advise that Patrick is leaving for
082957 -    Texas tomorrow. ref SDS 0 6408
082958 -
082959 - He will go talk to a supervisor and have someone assigned to our case
082960 - to coordinate the solution of the problem.  He said we should get a
082961 - call in about 20 minutes or so.
082962 -
082963 -     [...below followed up. ref SDS 0 4144
082964 -
082965 -     [...Cervando, Robert take responsibility. ref SDS 0 2700
082966 -
082967 -
082968 -  ..
082969 - Pac Bell Proposes 10 Day+ Delay to Complete Installation
082970 -
082971 -
0830 -
0831 -
0832 - 1438 received call
0833 -
083301 - Keyda said her supervisor asked her to call and schedule someone to
083302 - come out and complete installation.  She said the earliest someone
083303 - can visit is next week, and asked what day next week would be good?
083304 -
083305 - Keyda said they have Tuesday and Wednesday open.
083306 -
083307 - We reviewed the record on 000401 that installation was scheduled for
083308 - 000415, ref SDS 32 3519, and that Art Hernandez with Pac Bell was here
083309 - on 000415, but was unable to complete the work.  So, we need Pac Bell
083310 - to come and complete the work today.
083311 -
083312 - Keyda feels I should speak to her supervisor.
083313 -
083314 - She will ask her supervisor to call back.
083315 -
083316 -     [...below, Keyda's supervisor is also Lisa's supervisor.
083317 -     ref SDS 0 3445
083318 -
083319 -
083320 -  ..
083321 - Installation Coordinator, Supervisor Take Resposible Action
083322 -
083323 -
0834 -
0835 -
0836 - 1451 Lisa called back          888 900 9933
0837 -
083701 - Lisa followed up our efforts to schedule completion of DSL
083702 - installation. ref SDS 0 2332
083703 -
083704 - She asked if I have been called yet by her supervisor, per our call
083705 - above?
083706 -
083707 - I explained getting a call from Keyda, but not from the supervisor.
083708 - ref SDS 0 0540
083709 -
083710 - Lisa asked if Patrick called me.
083711 -
083712 - Lisa asked me to hold on to talk to her supervisor.
083713 -
083714 - She came back online and said her supervisor will call me back.
083715 -
083716 -  ..
0838 -
0839 -
0840 - 1505 received call Pac Bell
0841 -
084101 - Talked to Erline.  She is the supervisor for Lisa and Keyda.
084102 -
084103 - We reviewed options.
084104 -
084105 - Erline said Pac Bell marketing is scheduling installations too rapidly
084106 - with the result that the work is not being done correctly.
084107 -
084108 - She can expedite assignment of an installer for Saturday the first AM
084109 - assignment on 000422.
084110 -
084111 - We reviewed discussions with Patrick, and that they are supposedly
084112 - assigning someone to coordiante trouble shooting our system.
084113 - ref SDS 0 7482
084114 -
084115 - Erline will go ahead and schedule a rep to visit our office on 000422
084116 - to complete installation of DSL.
084117 - ..
084118 - Earline said that if we get the system running to call her at...
084119 -
084120 -
084121 -                         415 542 5459
084122 -
084123 -
084124 - ...so she can cancel the assignment for Saturday.
084125 -
084126 -    [On 000418 left voice mail status. ref SDS 35 3770
084127 -
084128 -    [On 000420 sent letter asking Pac Bell to coordinate. ref SDS 36
084129 -    0001
084130 -
084131 -    [On 000421 tried to call Earline. ref SDS 37 0001
084132 -
084133 -    [On 000422 received call from Neveda. ref SDS 38 0630; Nevada
084134 -    installed DSL, ref SDS 38 0788,
084135 -
084136 -
084137 -  ..
084138 - Pac Bell Customer Rep Sherrilynn Takes Responsibility for Results
084139 -
084140 -
0842 -
0843 -
0844 - 1537 called Patrick Welch back
0845 -
084501 - Since we have not heard from the guy Patrick said would be assigned to
084502 - coordinate our order, ref SDS 0 7482, called the number for Patrick
084503 - Welch, and spoke to telephone coordinator....
084504 -
084505 -
084506 -                       Sherrilynn
084507 -
084508 -  ..
084509 - She asked me to hold while she tries to find a responsible person.
084510 -
084511 - After about 10 minutes, Sherrilynn came back on line and proposed that
084512 - I leave a message in Patrick's voice mail.  Even though he has left
084513 - the office to go to another state to do training, ref SDS 0 7482, she
084514 - was told that people will eventually answer Patrick's messages and
084515 - call us back.
084516 -
084517 -  ..
084518 - We reviewed the idea of contacting Patrick's supervisor to find out
084519 - who he might have contacted about assigning someone to complete
084520 - installation of our DSL service.  If that has occurred, we may be able
084521 - to save time by contacting the assigned coordinator.
084522 -
084523 - Sherrilynn was agreeable.  She proposed that I talk directly to the
084524 - department upstairs who is handling this matter...
084525 -
084526 -
084527 -                 DSL and EPC     858 320 5417
084528 -
084529 -  ..
084530 - She tried to transfer my call.
084531 -
084532 - After another 10 minutes Sherrilynn came back on line and suggested
084533 - that she will coordinate this contact.  She took my number and said
084534 - she will get someone to call back who has the authority to coordinate
084535 - solutions.
084536 -
084537 -
084538 -
084539 -  ..
084540 - Technical Support Backlogged, Cannot Get Help
084541 -
084542 -
0846 -
0847 -
0848 - 1552 called                877 375 3375
0849 -
084901 - This is the number Patrick suggested, per above. ref SDS 0 2583
084902 -
084903 - It is different from the nubmer Rosalinda gave yesterday for DSL
084904 - Technical Support. ref SDS 34 9768
084905 -
084906 - Got a message saying they are backlogged, and to hang on.
084907 -
084908 -
084909 -  ..
084910 - Pac Bell Customer Reps Professional, Helpful, Deserve a Raise
084911 -
084912 -
0850 -
0851 -
0852 - 1600 Sherrilynn called back
0853 -
085301 - She talked to Kerry, and was told that Patrick is working on the
085302 - Welch order.
085303 -
085304 - We reviewed understandings that Patrick has gone to another state to
085305 - perform training, ref SDS 0 7482, and as a result he planned to ask a
085306 - supervisor to assign someone to coordinate completion of our order.
085307 -
085308 - Sherrilynn asked me to hold on.
085309 -
085310 - She put me in touch with Kerry who works in Patrick's department.
085311 -
085312 - Thanked Sherrlynn for her excellent work.
085313 -
085314 - Talked to Kerry.
085315 -
085316 - We reviewed the record that Patrick planned to speak with a superivsor
085317 - to have someone assigned to coordinate our order. ref SDS 0 7482
085318 -
085319 - Kerry said that Patrick is the supervisor and so this understanding
085320 - seems conflicting.
085321 -
085322 - We noted the potential for conflicts to arise when the number of tasks
085323 - and communications escalate.
085324 -
085325 - Kerry said she walked down to Patrick's office at the other end of the
085326 - building and noticed that he is not in his office.  She then paged
085327 - him, and spoke to Patrick just a few minutes ago.
085328 - ..
085329 - Kerry advised that Patrick said he is working on the Welch
085330 - order, and will call Welch when he gets information to move the matter
085331 - forward.
085332 -
085333 -    [...below Cervando called back. ref SDS 0 2747
085334 -
085335 - This seems to change prior understandings.  Evidently, Patrick did not
085336 - leave the state, and he seems to be working on the order, rather than
085337 - having asked a supervisor to assign a coordinator.
085338 -
085339 -    [...below, report that Patrick is leaving tomorrow. ref SDS 0 6408
085340 -
085341 -
085342 -
0854 -
0855 -
0856 - 1623 called                877 375 3375
0857 -
085701 - While talking to Sherrilynn, the call to the alternate technical
085702 - support group was dropped. ref SDS 0 6006
085703 -
085704 - Now the line is busy.
085705 -
085706 -  ..
085707 - Technical Support Needs Help Using Windows 2000
085708 -
085709 -
0858 -
0859 -
0860 - 1707
0861 -
086101 - Made a connection and put on hold.
086102 -
086103 -
086104 -  ..
0862 -
0863 -
0864 - 1714 got connected
0865 -
086501 - Talked to Sang.
086502 -
086503 - Sang asked where we got the updated software?
086504 -
086505 - I explained having purchased and downloaded the upgrade that supports
086506 - W2000 from nts.com, reported on 000415. ref SDS 34 4899
086507 -
086508 - Sang gave me an IP address to ping the server.  This was successful.
086509 -
086510 - He had me examine Netscape Preferences, but we could not find
086511 - anything that suggested a solution.
086512 -
086513 - Sang suggested calling up IE, but it also failed to recognize the
086514 - Internet connection through TCP/IP.
086515 -
086516 - Sang feels he needs assistance for working with Windows 2000.
086517 -
086518 - We reviewed the record showing that Patrick is trying to round up
086519 - someone who can coordinate that help.
086520 -
086521 - Sang asked for Patrick's number.
086522 -
086523 - While we talked, the phone rang....
086524 -
086525 -
086526 -
086527 -  ..
086528 - Customer Account Rep Takes Responsibility for Installation
086529 -
086530 -
0866 -
0867 -
0868 - 1729 Cervando called back
0869 -
086901 - Cervando is following up from talking to Patrrick, per telecon above,
086902 - ref SDS 0 7482, and with Kerry. ref SDS 0 1540
086903 -
086904 - He is aware we had to purchase EnterNet 300 v 1.34 for Windows 2000
086905 - for $30, and so is arranging to have our account credited that amount.
086906 - Cervando said Pac Bell should have delivered this program for
086907 - installation on Saturday, and also, Pac Bell has a site where we can
086908 - download the program for free.
086909 -
086910 - Advised that I am talking to Sang on the other line, and he is trying
086911 - to call Patrick to get instructions on how to configure Pac Bell's DSL
086912 - service with W2000. ref SDS 0 6984
086913 -
086914 - We decided that since Cervando has good resources on how to solve our
086915 - problem, we can accomplish the work directly, and then coordinate
086916 - with Sang later rather than try to get everyone involved now.
086917 -
086918 - Cervando asked for Sang's direct line.  He will call him later to
086919 - explain the solution.
086920 -
086921 - Talked to Sang.
086922 -
086923 - Sang asked for Cervando's direct line, so he can conference in on our
086924 - call.
086925 - ..
086926 - Talked to Cervando.
086927 -
086928 - He gave me his direct line....
086929 -
086930 -
086931 -                         858 320 5529
086932 -
086933 - Talked to Sang.
086934 -
086935 - Gave him Cervando's direct line, and hung up.
086936 -
086937 - Cervando put his "expert" on line for configuring W2000.
086938 -
086939 -
086940 -  ..
086941 - Domain Register in Network Properties Assign to Pac Bell
086942 -
086943 - Talked to Robert who is a Pac Ball W2000 expert.
086944 -
086945 - Robert advised we have to assign Pac Bell to a "Domain" register
086946 - somewhere in Network properties.  He does not Windows 2000 on his
086947 - computer, but has worked with Windows NT.
086948 -
086949 - Robert suggested looking for the "Domain" register as follows...
086950 -
086951 -
086952 -      Control Panel
086953 -
086954 -         Network
086955 -
086956 -            Properties
086957 -
086958 -                Internet Protocol (TCP/IP)
086959 -
086960 -
086961 - Properties for this resource does not show a "domain" option.
086962 -
086963 - Robert was disappointed that W2000 seems different from NT.
086964 -
086965 - He feels there is one thing we need to do, but he cannot think of it
086966 - at the moment.  He wants to do some research, including call other
086967 - resources for assistance.
086968 -
086969 - Robert and/or Cervando will call back later this evening.
086970 -
086971 -
086972 -
086973 -  ..
0870 -
0871 -
0872 - 1820 Sang left message
0873 -
087301 - He tried to contact Cervando at the number he gave...
087302 -
087303 -
087304 -                         858 320 5529
087305 -
087306 - ...and reports Cervando is not at that number.
087307 -
087308 - I tried the number and did not get Cervando either.
087309 -
087310 -
087311 -
087312 -
087313 -  ..
087314 - Research Installation On Windows 2000 Unsuccessful
087315 -
087316 -
0874 -
0875 -
0876 - 1914 Robert called back
0877 -
087701 - Cervando and Robert were on the line.
087702 -
087703 - Initially, explained that Sang had difficulty contacting Cervando at
087704 - the direct line reported earlier, ref SDS 0 2058, and that I was not
087705 - able to get Cervando at that number either.
087706 -
087707 - Cervando said there are a lot of changes occurring in the department.
087708 - He indicated we could leave a message on that number for him.  We
087709 - reviewed the challenge of making timely contact to solve problems
087710 - where the voice mail message does not mention anything about DSL or
087711 - technical support, or anything remotely sounding like Cervando.
087712 -
087713 - Cervando gave me a pager number...
087714 -
087715 -
087716 -                         858 271 3761 pager
087717 -
087718 -
087719 - Robert advised that his research this afternoon was unsuccessful.  He
087720 - was unable to contact anyone who can provide guidance on solving this
087721 - problem.
087722 -
087723 -
087724 -  ..
087725 - Cervando, Robert Take Responsibility to Coordinate Installation
087726 - Schedule Follow Up Tomorrow Solving W2000 Installation Problem
087727 -
087728 - Cervando said that he and Robert are going to stay on this problem
087729 - until it is solved.  He feels that he and Robert are two of the top
087730 - experts in Pac Bell on DSL installation, and so he is confident they
087731 - will get the job done.
087732 - ..
087733 - Cervando is leaving for Texas tomorrow, however, he will remain
087734 - in touch with Robert on the Welch installation project until it is
087735 - completed.
087744 -
087745 - Robert has Pac Bell contacts in Texas who he feels will likely know
087746 - the solution to our problem because they have been working with
087747 - Windows 2000.
087748 -
087749 - Neither Robert nor Cervando have Windows 2000 installed on their
087750 - computers, and so they do not have actual experience using it.  They
087751 - plan, however, to make this a priority, since more customers will be
087752 - using w2000 in the period ahead.  I advised experience the past month
087753 - or so shows it is much more stable than W98.
087754 -
087755 - I explained I have to be in court tomorrow to serve on a jury, per
087756 - report on 000414. ref SDS 33 0001 and so have to leave the office
087757 - about 0815 to get the courthouse by 0845.
087758 -
087759 - Robert said he gets in the office about 0700.  He will call his
087760 - contacts in Texas and get the information we need.
087761 - ..
087762 - Robert will call me tomorrow after 1700 to finalize
087763 - installation.
087764 -
087765 - Robert seemed to indicate he stays at the office until OA 2000, so we
087766 - should be able to hook up.
087774 -
087775 - Robert will send a letter tomorrow on coordinating.  Cervando will
087776 - remain in touch to support our efforts.
087777 - ..
087778 - We have two issues...
087779 -
087780 -     1.  Connect Netscape and IE browsers to DSL server.
087781 -
087782 -         Includes getting FTP op running using ws_ftp pro.
087783 -
087784 -           [On 000422 Pac Bell solved this problem, but created new
087785 -           problem of the LAN not working. ref SDS 38 0788
087786 -
087787 -     2.  Clear W2000 error message during boot sequence, reported
087788 -         yesterday. ref SDS 34 2448
087789 -
087790 -         Robert noted this afternoon that he expects the solution to
087791 -         issue one will solve this matter as well.
087792 -
087793 -           [On 000422 Pac Bell solved this problem. ref SDS 38 8096
087794 -
087795 -    [On 000418 Robert needs more help. ref SDS 35 0001
087796 -
087797 -    [On 000418 Brad Schwab at MCE offers to help. ref SDS 35 2183
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