THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: March 16, 1999 12:40 PM Tuesday; Rod Welch

Problem on CPU11 with cursor changing to hour glass access symbol.

1...Summary/Objective
2...Mouse Changing Shape, Network Failing on CPU11
3...Problem Appeared Again
4...Registry Control Environment for W98 - Modify with Regedit
5...Restoring Previous Registry to Recover from Incorrect Changes
6...AOL Eliminated from Start Up in Registry
7...Registry Changed to Eliminate TSRs
8...Boot Menu to Select DOS Prompt
9...Start Up Apps Managing Programs that Start Automatically
10...Tool Bar on W98 Activity Bar Replaces MS Office Tool Bar
.....Positioning Task/Tool Bar on Desktop
11...Monitor Set for Screen Saver
12...Monitor Vendor Model, Select


..............
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CONTACTS 
0201 - Microsoft Corporation                Telephone
020101 - Mr. Scott NLN; Technical Support Rep =Telephone
020102 - Windows Support  425 635 7222; 800 936 5700

SUBJECTS
37135826 MS Case No., Network Failing on
Mouse Changing to Hour Glass Access Symbol,
Mouse Changing Shape on CPU11

0605 -    ..
0606 - Summary/Objective
0607 -
060701 - Follow up ref SDS 16 0000, ref SDS 13 0000.
060702 -
060703 - The problem of the pointer changing shape to an hour glass continues,
060704 - so tried to eliminate real player from the startup.  This didn't
060705 - solve the problem, so put it back, and that seemed to solve it for
060706 - awhile.  The problem appeared again, so called Microsoft.  Got a lot
060707 - of instructions on how to eliminate TSRs, but after completing the
060708 - call, the problem appeared again.  One new factor in the system is
060709 - the abcd program.
060710 -
060711 -        [On 990317 problem is Spressa backup. ref SDS 20 1428]
060712 -
060713 -
060714 -
060715 -
060716 -
060717 -  ..
0608 -
0609 -
0610 - Progress
0611 -
061101 -  ..
061102 - Mouse Changing Shape, Network Failing on CPU11
061103 -
061104 - Follow up ref SDS 16 1385, ref SDS 12 0280.
061105 -
061106 - Can call Microsoft at...
061107 -
061108 -                      425 635 7222
061109 -
061110 - This problem occurred on 990118. ref SDS 16 1385
061111 -
061112 - There is no specific solution shown in the record, which deals
061113 - primarily with fixing a network problem.
061114 -
061115 - Evidently on 990118, after making a lot of system changes and turning
061116 - the system on and off, this cleared the mouse problem at that time.
061117 -
061118 - As a result the cause was not determined.
061119 -
061120 - Today, I notice the mouse changing to an hour glass shape about every
061121 - 5 - 10 seconds.
061122 -
061123 - I tried shutting down.  This seems to initially solve the problem,
061124 - but as soon as I launch an application, including SDS, the problem
061125 - occurs.
061126 -
061127 - I ran Ctrl Alt Del to get the list of applications running.
061128 -
061129 - It shows realplayer and an omnipage apps.  I disconnected these using
061130 - the following path...
061131 -
061132 -          Start
061133 -            Programs
061134 -              Accessores
061135 -                System Tools
061136 -                   System Information
061137 -                     Tools Menu
061138 -                       System Configuration Utility
061139 -                         Startup
061140 -
061141 - The problem got worse.  So I put them back, and the problem seems to
061142 - have gone away for awhile.
061143 -
061144 -       Turns out this was an error in good W98 practice, because it
061145 -       changed Startup to custom mode, and it should be in Normal mode.
061146 -
061147 -       We should not really make any changes in the Registry using
061148 -       this procedure.  Need to use Regedit and make the changes in
061149 -       the "Run" folders.
061150 -
061151 -
061152 - Actually, seems to occur after running the dialer and/or Netscape.
061153 -
061154 -    Experience working with Microsoft seems to show that the Dialer and
061155 -    Netscape, or more simply just using the Internet, does use a lot of
061156 -    memory resources, but this does not seem to be the cause of this
061157 -    problem.  We eliminated TSRs below, ref SDS 0 6144, after the call
061158 -    to the tech at Microsoft, the problem reappeared. ref SDS 0 2240
061159 -
061160 -
061161 -  ..
0612 -
0613 -
0614 - 1746 called Microsoft
0615 -
061501 - Talked Cristi close enough
061502 -
061503 - Talked Bryan.
061504 -
061505 - Cited prior Task Number:  37135826
061506 -
061507 - Bryan gave me a new task number...
061508 -
061509 -                          38566809
061510 -
061511 - He says he cannot locate the previous task.
061512 - ..
061513 - We eliminated some TSRs by editing the registry with regedit and
061514 - removing items which load from "run" keys.
061515 -
061516 - We first saved the current Registery, then removed TSRs from "run"
061517 - folders, per below. ref SDS 0 2520
061518 -
061519 - This initially resulted in Omnipage not running the scanner, so put
061520 - some back, and wound up eliminating only...
061521 -
061522 -      1.  realplayer
061523 -      2.  Office tool bar
061524 - ..
061525 - It appears that the cause of the problem may be the abcd program
061526 - that was installed on 990310. ref SDS 19 4256  It is an additional tsr
061527 - program that may overload the system in combination with using the
061528 - Internet.
061529 -
061530 -        [On 990317 problem is Spressa backup. ref SDS 20 1428]
061531 -
061532 -     Actually, after Bryan hung up the problem reappeared, so we do
061533 -     not really know what caused this.
061534 -
061535 -     Seems more likely the problem is loading the My Computer program.
061536 -     ref SDS 0 8062
061537 -
061538 - We also wound up with Office tool bar back again.
061539 -
061540 -     I was successful removing this from the Start up folder, as
061541 -     explained below. ref SDS 0 8613
061542 -
061543 -
061544 -
0616 -
0617 -
0618 - 2015
0619 -
061901 -  ..
061902 - Problem Appeared Again
061903 -
061904 - After the call to Bryan, in about 5 minutes, it seems that this
061905 - problem has occurred again.
061906 -
061907 - I booted the computer, but it is still occurring.
061908 -
061909 - I am using SDS now to create this record, and we do not have the
061910 - problem, so it seems that SDS or a DOS window app does not cause it.
061911 -
061912 - The mouse is stable now.
061913 -
061914 - I have disconnected the feature that gave us a boot menu.
061915 -
061916 - Now I have two sessions of SDS open, and the mouse is still stable.
061917 - ..
061918 - I am going to try the system management program called "My
061919 - Computer," but on our computer it is called "11."
061920 -
061921 - We now have the problem.
061922 -
061923 - The mouse is changing shape about every 3 - 4 seconds.  In the system
061924 - window, the mouse changes between a double horizontal arrow and an
061925 - hour glass.  If I move the mouse, it changes to a standard pointer,
061926 - then resumes changing between a double arrow head and an hourglass.
061927 -
061928 - I have closed the system window.  The pointer continues changing
061929 - between an hour glass and a pointer.
061930 -
061931 - I booted the computer which previously was clearing the problem, but
061932 - when the system came up the problem appeared immediately.
061933 -
061934 - I tried to closing the abcd program, and this stopped the pointer
061935 - from chaning shapes, but when I opened SDS to write up the results,
061936 - the problem appeared again.
061937 -
061938 - So far there is no specific cause and nothing that really clears it.
061939 -
061940 -     [On 990316 seems like cause if Spressa. ref SDS 20 1428]
061941 -
061942 -
061943 -
0620 -

SUBJECTS
Registry

0704 -
070401 -  ..
070402 - Registry Control Environment for W98 - Modify with Regedit
070403 -
070404 - We edited the w98 registry with...
070405 -
070406 -                            regedit
070407 -
070408 -       ...from
070409 -
070410 -              Start
070411 -                Run
070412 -
070413 -       ...then enter...
070414 -
070415 -                            rededit
070416 -
070417 - The regestry is saved automatically on first boot up everyday.
070418 -
070419 - Before making any changes we can save it with the following command
070420 - sequence...
070421 -
070422 -        Start,
070423 -          Programs,
070424 -            Accessories,
070425 -              System Tools,
070426 -                System Information
070427 -
070428 -                  Tools Menu
070429 -
070430 -                      Registry Checker
070431 -
070432 -       This checks to see if a backup has been made already today, and
070433 -       if so returns a message that it has, and asks if another backup
070434 -       is needed.  We can select yes or no.
070435 -
070436 -       Selecting yes, makes another backup.
070437 -
070438 -
070439 -
070440 -  ..
070441 - Restoring Previous Registry to Recover from Incorrect Changes
070442 -
070443 - Can restore a prior registry version only from the Command prompt, so
070444 - before making changes or editing the registry, need to make a backup
070445 - of the system that is working.
070446 -
070447 - In order to restore a prior version, need to set the system to boot
070448 - using the menu, so we can select a command prompt, rather than load
070449 - Windows. ref SDS 0 7366
070450 -
070451 - To restore a prior registry, at the command prompt enter...
070452 -
070453 -                      c:\scanreg /restore
070454 -
070455 -
070456 -
070457 -
0705 -

SUBJECTS
Startup Programs, Remove, e.g., AOL
AOL TSR Eliminate from Registry on Boot Up
AOL TSR Eliminate from Registry, 990316

1006 -
100601 -  ..
100602 - AOL Eliminated from Start Up in Registry
100603 - Registry Changed to Eliminate TSRs
100604 -
100605 - This work resulted in eliminating the advertisement that is installed
100606 - with W98.  I do not list it specifically in the work below, but it
100607 - was in the group of Run folders for Hkey_local machine.
100608 -
100609 - After saving the current Registery and configuring the system to use
100610 - the boot Startup menu, we made the following changes to the
100611 - registry...
100612 -
100613 -                    Hkey_local machine,
100614 -                      software,
100615 -                        Microsoft,
100616 -                          Windows,
100617 -                            Current version,
100618 -
100619 - The other group of "Run" keys was...
100620 -
100621 -                    Hkey_current_user...
100622 -                      software,
100623 -                        Microsoft,
100624 -                          Windows,
100625 -                            Current version,
100626 -
100627 -
100628 - We tried eliminating from the following list...
100629 -
100630 -   realplayer         "c:\realplayer...
100631 -   Office tool bar    "h:\00\....
100632 -   EnsoniqMixer       "starter.exe"
100633 -   HPSCANMonitor      "I:\00\02\SYSTEM\hpsjvxd.exe"
100634 -   LoadPowerProfile   "Rundll32.exe powerprof.dll.LoadCurrentPwrSCheme"
100635 -   OmniPage           "I:\00\24\opware32.exe"
100636 -   ScanRegistry       "I:\00\24\scanregw.exe /autorun"
100637 -   StillmageMonitor   "I:\00\02\SYSTEM\STIMON.EXE"
100638 -   SystemTray         "SysTrayExE"
100639 -   TaskMonitor        "I:\00\02\taskmon.exe"
100640 -
100641 - ...we eliminated the following...
100642 -
100643 -   realplayer         "c:\realplayer...
100644 -   Office tool bar    "h:\00\....
100645 -   EnsoniqMixer       "starter.exe"
100646 -   HPSCANMonitor      "I:\00\02\SYSTEM\hpsjvxd.exe"
100647 -   OmniPage           "I:\00\24\opware32.exe"
100648 -   ScanRegistry       "I:\00\24\scanregw.exe /autorun"
100649 -   StillmageMonitor   "I:\00\02\SYSTEM\STIMON.EXE"
100650 -
100651 - We booted the computer and found that Omnipage would not run, so we
100652 - restored the prior registry, and then eliminate only the following...
100653 -
100654 -   realplayer         "c:\realplayer...
100655 -   Office tool bar    "h:\00\....
100656 -
100657 -
100658 -
1007 -

SUBJECTS
Boot Sequence OS2, Msdos.sys

1104 -
110401 -  ..
110402 - Boot Menu to Select DOS Prompt
110403 -
110404 - The set or remove the menu on system boot up, open...
110405 -
110406 -        Start,
110407 -          Programs,
110408 -            Accessories,
110409 -              System Tools,
110410 -                System Information
110411 -
110412 -                  Tools from the menu bar
110413 -
110414 -                      System Configuration Utility
110415 -
110416 -            Under the General Tab, select...
110417 -
110418 -                         Advanced button
110419 -
110420 - In the Advanced tab, select the box that says...
110421 -
110422 -                         Enable Startup Menu
110423 -
110424 -
110425 - Note:  we also get the command prompt with F8 pressed during the
110426 - inital boot sequence, without making this general change.
110427 -
110428 -
110429 -
110430 -
110431 -
1105 -

SUBJECTS
Start Program Listing
Start Programs Automatically

1305 -
130501 -  ..
130502 - Start Up Apps Managing Programs that Start Automatically
130503 -
130504 - We removed all of the TSRs.
130505 -
130506 - The only thing that was running in this folder was the Microsoft
130507 - Office tool bar.
130508 -
130509 - So, for example Real player and applications for the Scanner and
130510 - Omnipage were not listed in the Start folder.  These had to be
130511 - removed from the Registry.
130512 - ..
130513 - One way of eliminating listings from the Start up folder is to
130514 - open the the directory to...
130515 -
130516 -                  i: 00 02 startup menu
130517 -
130518 -                       programs
130519 -
130520 -                          startup
130521 -
130522 -           At this location, delete or drag to this location any
130523 -           applications to remove or add.
130524 -
130525 - As of today, this folder is blank.
130526 -
130527 -
130528 -
130529 -
1306 -

SUBJECTS
W98 Task Bar
MS Office Task Bar
Install Office 97 under W98 on CPU #10

1706 -
170601 -  ..
170602 - Tool Bar on W98 Activity Bar Replaces MS Office Tool Bar
170603 -
170604 - Bryan showed this evening that we can eliminate the MS Office task or
170605 - tool bar because W98 has its own tool bar that is part of the W98
170606 - activity bar, or it can be shown as a separate tool bar.
170607 -
170608 - It works similarly to the MS Office tool bar.
170609 -
170610 - We can drag icons to the bar with the left mouse button; we can delete
170611 - listings on this bar by right clicking with the pointer on an icon on
170612 - the task bar, to open a menu and selecting "delete" similar to
170613 - deleting files from a directory listing.
170614 -
170615 - The application tool bar is in the space to the right of the Start
170616 - button.
170617 -
170618 - It is actually a "field" or portion of the w98 task bar defined by two
170619 - vertical bars at the beginning and end of the string of application
170620 - icons.
170621 -
170622 -
170623 -     Positioning Task/Tool Bar on Desktop
170624 -
170625 -     We can move this application field from the main w98 activity or
170626 -     task bar, and position it elsewhere on the desktop, either as a
170627 -     window list of applications, or as another tool bar along another
170628 -     edge of the screen.
170629 -
170630 -     To move the task bar, press the left mouse button, and move the
170631 -     pointer on the screen in the task bar area left or right.  This
170632 -     sideways movement alerts W98 that an operation is underway to move
170633 -     the task bar.  The edges of the task bar are highlighted.  While
170634 -     continuing to press the left mouse button drag the bar to the top,
170635 -     bottom, left or right side of the screen and release the button.
170636 -     This moves the task bar.
170637 -
170638 -     This would make more room for showing open applications on the w98
170639 -     activity or task bar. Place the pointer on the vertical bar that
170640 -     is very lightly seen to the right of the Start button, and the
170641 -     pointer changes to a double ended arrow head.  Then drag the thing
170642 -     to the desktop.  It appears as a window. We can also drag it to
170643 -     any edge of the scren and it will appear there. This has the
170644 -     advantage of providing more space on the desktop by eliminating
170645 -     the vertical task bar.
170646 -
170647 - We can right click on the task bar to get a menu for managing the
170648 - task bar, such as selecting larger icons.
170649 -
170650 -
170651 -
170652 -
1707 -

SUBJECTS
CPU11 Monitor
Screen Saver in Display Menu
Video System
Screen Saver W98 Configuration

2307 -
230701 -  ..
230702 - Monitor Set for Screen Saver
230703 -
230704 - Some of the work we did today seems to have somehow caused the
230705 - monitor to stop shutting down after a period of non-use.
230706 -
230707 - I opened the Display menu by pressing the right mouse button on a
230708 - blank area of the desktop, then selecting "Properties" at the bottom
230709 - of the menu.
230710 -
230711 -     Display Menu
230712 -       Screen Saver Tab
230713 -          Settings (button at bottom of window under Energy saving...)
230714 -
230715 -       This window showed "Turn off monitor after 15 minutes."
230716 -
230717 -       This is action that has been occurring, but is not now
230718 -       occurring.  I changed this to 1 minute for testing, and clicked
230719 -       OK.
230720 -
230721 -
230722 -
230723 -  ..
230724 - Monitor Vendor Model, Select
230725 -
230726 - I then clicked back to the main Display menu, and then selected the
230727 - Settings tab at the top of the window, rather the
230728 -
230729 -     Display Menu
230730 -       Settings tab at top of window
230731 -         Advanced button at bottom right corner
230732 -            Monitor tab at top of window
230733 -
230734 - In this window, the monitor type was shown as "Unknown."
230735 -
230736 - The window has three "Options"
230737 -
230738 -         Monitor is Energy Star Compliant
230739 -
230740 -         Automatically detect Plug and Play monitors
230741 -
230742 -         Reset display on suspend/resume
230743 -
230744 - The second and third option were checked.  I checked the first one.
230745 -
230746 - There is also a "Change" button in this window.
230747 -
230748 - I clicked it.
230749 -
230750 - This opens a window for selecting the monitor that is installed.
230751 -
230752 - Since we had monitor type "Unknown", I selected the Nokia 447x.
230753 -
230754 - There were many options for Nokia 447x monitors, e.g., 447xa, 447xi,
230755 - 447xpro, etc.
230756 -
230757 - I looked up and found that we purchased this monitor on 971207, show
230758 - at ref SDS 2 5643.  It shows 447X, and a link to a record on 941205
230759 - when I called the Nokia rep. ref SDS 1 7388
230760 -
230761 - On 941210 there is a record of receiving the monitor. ref SDS 3 9476
230762 -
230763 -    The documentation that came with the monitor shows...
230764 -
230765 -    Model is:  447X059
230766 -
230767 - The W98 monitor selection for Nokia does not show a model 447X059, so
230768 - I selected 447X.
230769 -
230770 - I selected OK on all of the screens and booted the system to apply
230771 - these changes.
230772 -
230773 - In one minute the screen shut down, indicating we have reset this
230774 - feature.
230775 -
230776 - I changed the period to wait for the shut down from 1 minute to 10
230777 - minutes.  This gives us some time, incase we are simply looking at
230778 - something to think and doing any actual work with the system.
230779 -
230780 -
230781 -
230782 -
230783 -
230784 -
2308 -
Distribution. . . . See "CONTACTS"