May 18, 2000 | 02 05 02 61 00051801 |
Dan Helm
One Decision
euss.ec@decisionone.com
(DecisionOne - MSPPI Transaction Processing)
Subject: | Support Requires Follow Up |
Transaction ID: 351923 Tracking #333554 |
Dear Dan,
Thanks for your letter reporting on our work this evening configuring Windows 2000 under your tracking number 333554. I appreciated your expertise and professional approach very much.
Your letter states in part...
Our record shows the transaction to support Windows 2000 setup was not successful. Despite great skill using web research and other resources, you did not answer anything that enabled Windows 2000 setup to proceed. For example...
Microsoft and industry policy and practice has always been that if a support transaction is not successful, then the customer is not charged. There has never been a limit on issues to set up Microsoft operating systems, because each one is more complex and so requires time to resolve errors in design. Windows 2000 was released only a few months ago.
If you submit the solutions to our questions, we would be greatful for this service.
Otherwise, please process a refund, so we don't have to waste time with the credit card admin people reversing the charge.
If you have any questions, please call 415 781 5700.
Sincerely,
THE WELCH COMPANY
Rod Welch
rowelch@attglobal.net