CONTACTS 
0201 - Toshiba America                      714 730 5000 800 999 4273
020101 - Ms. Melissa 22088; Support Representative =Telephone
020102 - Toshiba Asseccories
0202 - Toshiba America                      714 730 5000 800 999 4273
020201 - Ms. Betty 24011; Support Representative =Telephone
020202 - Toshiba Asseccories

SUBJECTS
System Freezing in Sleep Mode
Battery Life
BIOS, Pheonix 4.00 Release 6.0
BIOS Flash Upgrade Toshiba, v 1.9, 000615
Power Save Mode
Power Management
Standby
Monitor Off
Hard Disk Off
Power Options
BIOS Flash v 1.9 from 1.6

1213 -    ..
1214 - Summary/Objective
1215 -
121501 - Follow up ref SDS 3 0000, ref SDS 1 0000.
121502 -
121503 - Upgraded the BIOS to see if this would work better with Toshiba Power
121504 - Saver settings. ref SDS 0 5040  Changed settings for AC Power Mode to
121505 - use Standby, and Monitor Off, Hard Disk Off modes. ref SDS 0 9102
121506 -
121507 - These functions now seem to work, fixing problems encountered on
121508 - 000518 when the system was received and configured. ref SDS 1 1145
121509 -
121510 -
121511 -
121512 -
1216 -
1217 -
1218 - Progress
1219 -
121901 - Called Toshiba technical support...
121902 -
121903 -
121904 -                     800 457 7777
121905 -
121906 -
121907 - Talked to Jarl 904
121908 -
121909 - Then talked to Oscar, Jarl's supervisor.
121910 -
121911 - Problem number:  3062447
121912 -
121913 - Oscar assigned new problem number:
121914 -
121915 -                  3064877
121916 -
121917 -
121918 -
121919 -  ..
121920 - System Stuck Hard Drive Will Not Resume from Power Off Mode
121921 -
121922 - Follow up ref SDS 3 0845, ref SDS 1 1145.
121923 -
121924 - After the disk powers down, it will not re-start.  Have to turn power
121925 - off in order to get the hard disk to run.
121926 -
121927 - The mouse can be moved.  We can execute the Start feature, but cannot
121928 - execute anything in the Start menu.
121929 -
121930 - Cannot execute icons on the desk.
121931 -
121932 - Jarl said that since we have changed the operating system to Windows
121933 - 2000, we have to call Microsoft.
121934 -
121935 - That is incorrect, since we downloaded power management drivers from
121936 - Toshiba for Windows 2000 on this computer.
121937 -
121938 - Microsoft will not know anything about Toshiba's power management
121939 - drivers.
121940 -
121941 - Asked to talk to a supervisor, because it is difficult to understand
121942 - Jarl due to language barrier.
121943 -
121944 - Talked to Oscar.
121945 -
121946 - He will research power management problems are occurring.
121947 -
121948 -
121949 -
121950 -
1220 -
1221 -
1222 - 0933 Toshiba called back
1223 -
122301 - Talked to Michael Duffy.
122302 -
122303 - Michael suggested modifying the BIOS.
122304 -
122305 - Boot computer and press ESC during boot sequence, then press F1.
122306 -
122307 - We modified the Battery power management settings, by setting...
122308 -
122309 -     Video....   5 Minutes
122310 -
122311 -     HDD....     5 Minutes
122312 -
122313 - I asked if these settings will affect power management when using the
122314 - AC power source?
122315 -
122316 - Michael asked me to hold on while he investigates further.
122317 -
122318 - Michael came back online.
122319 -
122320 - He suggests setting Monitor Off to 10 minutes, and Hard Disk Off to 5
122321 - mintues, rather than having both the same.
122322 - ..
122323 - He further suggested updating the BIOS....
122324 -
122325 -     [On 010206 upgraded BIOS for c13. ref SDS 4 GP2S
122326 -
122327 - Updated BIOS for c12.
122328 -
122329 -     http://www.pcsupport.toshiba.com
122330 -
122331 -        Click tech support
122332 -
122333 -        Select Make and Model
122334 -
122335 -        Downloads
122336 -
122337 -  ..
122338 -
122339 -           ACPI Flash BIOS  v 1.90
122340 -
122341 -              Downloaded this file and save bios update to...
122342 -
122343 -
122344 -                 f: 02 05 02 0112 GIGC 4810v19.exe
122345 -
122346 -
122347 -           Executing 4810v19.exe, per instructions. ref OF 1 2160
122348 -
122349 -           ...unzips bios update files, and then runs an operation
122350 -           automatically...
122351 -
122352 -                           instinfo.bat
122353 -
122354 -           ...you have to enter "y" and press Enter for "yes" which
122355 -           then uses the unzipped files to create files on a floppy
122356 -           disk for upgrading the disk.
122357 -
122358 -               Therefore, it is not necessary to save the disk, because
122359 -               it can be created when needed, using the above
122360 -               procedure.
122361 -
122362 -               It is also not necessary to save the unzipped files,
122363 -               because these are recreated each time the file is
122364 -               unzipped.
122365 -           ..
122366 -           After the floppy disk is created, install in C12 and
122367 -           boot the computer, so that the code in the disk will
122368 -           execute.
122369 -
122370 -              A screen comes up saying the OS is Windows 95.  This can
122371 -              be ignored; the vendor has not upgraded its message.
122372 -
122373 -           This automatically upgrades the BIOS.
122374 -
122375 -              Michael had me hold the F12 key during the boot
122376 -              sequence, but the instructions seem to indicate this is
122377 -              a separate method of installation.
122378 -
122379 -              If the BIOS upgrade disk is loaded in the driver, when
122380 -              the computer boots, it should execute.
122381 -
122382 -           We got a message saying we have upgraded from v 1.6 to 1.9.
122383 -
122384 -           Then remove the disk from the drive and boot the computer
122385 -           again.
122386 -
122387 -
122388 -
122389 -  ..
122390 - Standby Mode impacts other settings
122391 -
122392 - Michael said System Standby accomplishes both the turning the monitor
122393 - and the hard drive off, plus it reduces power to the CPU, the Fan and
122394 - other power consumption features.
122395 -
122396 -   Therefore, if we set System Standby, the other modes should be set
122397 -   to never, since they will automatically be set by System Standby.
122398 -
122399 - As a result of Michale's instruction, I made following changes...
122400 -
122401 -   Power Mode
122402 -
122403 -      Set System Standby to 5 minutes.
122404 -
122405 -         This should shut down the monitor and Hard drive, per above.
122406 -         ref SDS 0 2350
122407 -
122408 -      Changed Monitor Off to Never
122409 -
122410 -      Changed HDD Off to Never
122411 -
122412 - Michael hung up.
122413 -
122414 - Testing showed...
122415 -
122416 -    After 5 minutes, the entire computer shuts down in Standby mode.
122417 -
122418 -       It is similar to Morris's dose command, in that it writes the
122419 -       current memory setting to the hard drive, and when the system
122420 -       is powered up, it restores the prior setting.
122421 -
122422 -    This requires powering back up, and takes about 30 seconds.
122423 - ..
122424 - Therefore changed the settings.
122425 -
122426 -    Power Mode
122427 -
122428 -    Will provide leveled power saving feature, starting with shutting
122429 -    down the hard drive, then the monitor, and in another 10 minutes,
122430 -    shut the entire system off with Standby mode.
122431 -
122432 -    Standby is set to 15 minutes.
122433 -
122434 -    Monitor Off is set to 10 mintues
122435 -
122436 -    Hard Drive is set to 5 minutes.
122437 -
122438 -
122439 -    Battery Mode
122440 -
122441 -    Standby        15    10    5    3
122442 -
122443 -    Monitor Off    10     3    2    2
122444 -
122445 -    Hard Disk Off   5     2    1    1
122446 -
122447 -
122448 -
122449 -
122450 -
122451 -
122452 -
122453 -
122454 -
1225 -

SUBJECTS
Hibernation Mode Cannot Be Set, Problem #3064877

1304 -
130401 -  ..
130402 - Hibernation Mode for Power Options Not Active, Need Toshiba Fix
130403 -
130404 - Follow up ref SDS 3 5973.
130405 -
130406 - Problem #3064877
130407 -
130408 - Michael says today that Hibernate is a program installed by Toshiba
130409 - in the factory.  Since we installed W2K, this program got wiped out.
130410 -
130411 - Michael said he looked on the Toshiba web site, but does not find
130412 - anything for customers to download to use the Hibernate Mode.
130413 -
130414 -
130415 -
130416 -
130417 -
130418 -
130419 -
130420 -