CONTACTS 
0201 - Ipswitch, Inc.                       800 793 4825
020101 - Mr. Stephen Holt; 781 676 5768
020102 - sales@ipswitch.com
020103 - Sales Department

SUBJECTS
Installation
New Version, 000228

0504 -    ..
0505 - Summary/Objective
0506 -
050601 - Follow up ref SDS 39 0000, ref SDS 38 0000.
050602 -
050603 - Got the upgrade with the help of Ipswitch.  Had problem installing,
050604 - because the message was too long for the depth of our computer
050605 - screen.  Finally solved it by changing the font size for messages.
050606 - Sent feedback to Ipswitch.
050607 -
050608 -
050609 -
050610 -
050611 -
0507 -
0508 -
0509 - Progress
0510 -
051001 -  ..
051002 - FTP WS_FTP Pro
051003 -
051004 - Follow up ref SDS 39 3276, ref SDS 29 0001.
051005 -
051006 - As a result of difficulties yesterday, sent a letter to Ipswitch
051007 - today, ref DIT 1 00001, asking for help in obtaining the upgraded
051008 - program.
051009 -
051010 - Received ref DRT 1 0001 providing an address for downloading the
051011 - upgrade.
051012 -
051013 -
051014 -     http://www.ipswitch.com/Support/patches-upgrades.html#WS_FTPPro
051015 -
051016 -
051017 -  ..
051018 - Downloaded...
051019 -
051020 -
051021 -                   h: 00 21 instl wsftp605.exe
051022 -
051023 -
051024 - This requires having version 6.0 installed, and that requires first
051025 - installing 5.0, then the upgrade on 981110. ref SDS 4 0897
051026 -
051027 - In the future, can we remember this sequence?
051028 -
051029 - When I ran the upgrade program we got a message screen with the
051030 - title...
051031 -
051032 -                .RTPatch Binary Update System
051033 -
051034 -
051035 - This message ran off the bottom of the screen.  There is no scroll
051036 - bar to move off-screen stuff up.  Tried moving the message higher on
051037 - the computer screen, but at the top most position, the bottom of the
051038 - message was still not visible.
051039 -
051040 - Ipswitch provides no instructions for this problem.
051041 -
051042 - Solved it by changing the display properties so Appearance Messages
051043 - uses 8 point font instead of 10 point font that is easier to read.
051044 - We don't really need to read any of the message, but need access to
051045 - the action buttons at the bottom.
051046 -
051047 - Sent ref DIT 2 0001 linked to this record to explain the problem had,
051048 - so they might be able to rig an installation operation with a scroll
051049 - bar.
051050 -
051051 -
051052 -
051053 -
051054 -
051055 -
0511 -