THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net
S U M M A R Y
DIARY: January 29, 2001 07:53 AM Monday;
Rod Welch
Pac Bell DSL failing today.
1...Summary/Objective
..............
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CONTACTS
0201 - Pacific Bell Network Services
020101 - Ms. Evelyn Bannon; Technical Advisor
020103 - DSL Help Desk
SUBJECTS
DSL Access Timing Out
Evaluation DSL
Internet Connection Failed Time Out on C11 in San Francisco NTS Enter
0905 -
0905 - ..
0906 - Summary/Objective
0907 -
090701 - Follow up ref SDS 11 0000, ref SDS 10 0000.
090702 -
090703 - Pac Bell DSL is out of service today.
090705 - ..
090706 - When NTS is called, after a few minutes we are getting....
090707 -
090708 -
090709 - EMSG: 0040P. Timeout while trying to connect to the network.
090711 - ..
090712 - This suggests Pac Bell network is down.
090714 - ..
090715 - Since I am in SF today, I am using c11. The modem in c11 seems to be
090716 - broke, per the record on 010109, ref SDS 12 0001, so cannot
090717 - substitute JPS or Attglobal.
090718 -
090719 -
090720 -
090721 -
090723 - ..
0908 -
0909 -
0910 - 0809 called Pac Bell
0911 -
091101 - Talked to Beverly.
091103 - ..
091104 - Solution was to remove the DSL profile, and create a new one, because
091105 - the old one somehow got corrupted.
091106 -
091107 - [On 010202 used procedures to configure NTS Enternet 300 for DSL
091108 - service on C13. ref SDS 13 5395
091110 - ..
091111 - Open NTS 300 in Programs, and execute EnterNet 300, to open the
091112 - screen that always opens when c11 is started.
091114 - ..
091115 - Right click on the DSL setting and delete it.
091117 - ..
091118 - Double click on Create New Profile.
091120 - ..
091121 - Go through the Wizard operation.
091122 -
091123 - Name of profile is: DSL
091125 - ..
091126 - User name: rodwelch
091128 - ..
091129 - password: poimss
091131 - ..
091132 - There is an "Advanced" step near the end, and Beverly made a
091133 - setting for DHCP.
091134 -
091135 - See below, this Advanced selection operation actually is done
091136 - after completing the re-install, ref SDS 0 HD8G, and it was a
091137 - mistake that caused continued interrupted service. ref SDS 0
091138 - HE3O
091139 -
091141 - ..
091142 - Beverly said we can get updated software from Pac Bell....
091143 -
091144 -
091145 - http://pacbell.nbci.com
091146 -
091147 -
091148 - ....select software for Windows ME, it is same as for w2k.
091149 -
091151 - ..
0912 -
0913 -
0914 - 1151
0915 -
091501 - Another problem accessing the network.
091502 -
091503 - Netscape is unable to locate the server www.welchco.com
091505 - ..
091506 - Please check the server name and try again.
091508 - ..
091509 - Called Pac Bell back.
091511 - ..
091512 - Talked to..... Mike 062
091514 - ..
091515 - He said Beverly made a mistake. We should not set DHCP on, and
091516 - because DHCP has been set to on, this is preventing access to the
091517 - internet.
091519 - ..
091520 - Mike asked me to hold while he investigates a solution.
091522 - ..
091523 - Mike came back online after about 20 minutes and suggested trying
091524 - several steps that did not work.
091526 - ..
091527 - This process was repeated 4 or 5 times, eventually consuming about 2
091528 - hours, however, Mike could not figure out how to turn DHCP off, nor
091529 - otherwise restore performance of DSL.
091530 - ..
091531 - Mike said there is another phone number for W2K support....
091532 -
091533 -
091534 - 877 722 3755
091535 -
091536 -
091537 - ...this number turned out to be incorrect.
091539 - ..
091540 - Talked to Elaine TCV. She said there is no special DSL support for
091541 - W2K.
091543 - ..
091544 - Elaine contacted another support person and put me in touch with....
091545 -
091546 -
091547 -
091548 -
0916 -
0917 -
SUBJECTS
DSL Interent
Dial-up Networking
Internet Options, in Control Panel
Dial-up Connections Called Automatically by Browser
DSL Access Timing Out
Installation
Internet Options in Control Panel, 010129
Profile DSL Setup, Remove and Re-install, 010129
DHCP Off, 010129
Timeout While Trying to Connect to Network, EMSG 0040P
Dial-up Connection Conflict, Case #10198446
EnterNet 300, 000415
NTS Enternet 300 DSL Software for Pac Bell
Enternet 300 Configuration DSL Registration
2316 -
2317 - 1351 talked to Anita
231801 - ..
231802 - Anita is more informed about W2K issues.
231804 - ..
231805 - She gave a case number: 800 638 4357
231807 - ..
231808 - Work today clarifies installation instructions on 000415. ref SDS 1
231809 - UT3H May influence record of installation on 000422. ref SDS 4 2688
231811 - ..
231812 - Anita confirmed that Beverly's suggestion this morning to set DHCP on
231813 - was incorrect, per above. ref SDS 0 OG6H
231815 - ..
231816 - She said the way to correct the problem we are having using the DSL
231817 - system is by disconnecting DHCP is as follows....
231819 - ..
231820 - In EnterNet 300, click once on DSL connection, to highlight it.
231822 - ..
231823 - Once highlighted, select from the main menu tool bar....
231824 -
231825 - Connections
231826 -
231828 - ..
231829 - In this menu, select at the bottom....
231830 -
231831 -
231832 - Settings
231833 -
231835 - ..
231836 - The Settings menu has an "Advanced" tab near the center right
231837 - of the menu screen. Select .....
231838 -
231839 -
231840 - Advanced
231841 -
231843 - ..
231844 - In Advanced Settings, there are two choices under IP
231845 - Configuration....
231846 -
231847 -
231848 - Private API
231849 -
231850 - DHCP
231852 - ..
231853 - As a result of Beverly's work this morning, DHCP was selected.
231854 - ref SDS 0 OG6H
231856 - ..
231857 - Anita said to change this either by selecting Private API, or
231858 - by clicking on "Default" tab in the right side of the menu.
231860 - ..
231861 - After selecting Private API, click OK, and click OK again to
231862 - close the Connections menu for the DSL connection operation.
231863 -
231864 - ..
231865 - Anita further suggested, in System Management open....
231866 -
231867 -
231868 - Open Control Panel and select....
231869 -
231870 -
231871 - Internet Options
231872 -
231874 - ..
231875 - Select the tab at the top for....
231876 -
231877 -
231878 - Connections
231879 -
231881 - ..
231882 - This menu has a sub menu for....
231883 -
231884 -
231885 - Dial-up Settings
231886 -
231887 -
231888 - ...that contained listings for JPS, Attglobal, and PacBell.
231889 -
231891 - ..
231892 - Anita suggested deleting all of these, so that the browser will
231893 - not attempt to use a Dial-up connection when a call for email
231894 - or an Internet address is made.
231896 - ..
231897 - At the bottom of this menu is an otpion for....
231898 -
231899 -
231900 - LAN Settings
231901 -
231903 - ..
231904 - Anita suggested opening this and remove all calls, so none of
231905 - the options are selected.
231907 - ..
231908 - Explained we have version 1.34, and asked Anita a if there is a newer
231909 - version of NTS Enternet 300 that might improve performance?
231911 - ..
231912 - Anita said version 1.34 is the most recent version Pac Bell is using
231913 - for w2k systems.
231914 -
231915 - [On 010202 applied this information to configure a new system, c13.
231916 - ref SDS 13 WA9K
231917 -
231918 -
231919 -
231920 -
231921 -
231922 -
231923 -
Distribution. . . . See "CONTACTS"