CONTACTS 

SUBJECTS
Modem Not Addressed by OS
Dialer will not connect
Modem, US Robotics, 28800
Dial-up Networking
Outgoing Server:
Outgoing User Name:
DSL Interent
Email Changed to DSL PacBell on 010109
Mail Servers
Outgoing Mail (SMTP) Server smtp1 attglobal net

2312 -    ..
2313 - Summary/Objective
2314 -
231401 - Follow up ref SDS 3 0001
231402 -
231403 - This morning, and for the past week, we have had increasing problems
231404 - getting the dial up modem to work properly.
231405 -
231406 - We are getting a message:
231407 -
231408 -     Opening port...
231409 -
231410 -     Error 797:  The connection failed because the modem (or other
231411 -     connecting device) was not found.  Please make sure that the
231412 -     modem or other connecting device is installed.
231413 -
231414 - We have cleared this previously, by getting properties from the
231415 - system file list program, selecting hardware tab, then running the
231416 - hardware wizard.
231417 -
231418 -        [On 010202 removed this modem and installed the modem from c10.
231419 -        ref SDS 6 HJ6F
231420 -
231421 -        [On 010204 another solution would have been to use Control
231422 -        Panel for removing the modem hardware device, then installing
231423 -        it again, on the next system power up. ref SDS 7 6M6J
231424 -
231425 -     This entails trouble shooting the modem device.
231426 -
231427 -     W2K reports the modem device is working properly.
231428 -
231429 -     There is an option to test the modem, by clicking properties;
231430 -     however, there are no properties, which indicates something is
231431 -     wrong, so I removed the modem.
231432 -
231433 - Also, tried running the Device Manager and scanning
231434 - for hardware on the Com 1 port.  One or both of these have worked in
231435 - the past.
231436 -
231437 - There is a procedure of pinging the modem to see if it is responding.
231438 -
231439 - Tried re-installing the IBM dialer from....
231440 -
231441 -
231442 -                      h: 00 19
231443 -
231444 -
231445 - After re-installing the dialer.  Continued to get same message.
231446 -
231447 - Tried the Pac Bell Dial-up connection through the modem.  This failed
231448 - also, which indicates the modem may be failing.
231449 -
231450 - On 970620 we had a similar problem and cleared by removing the modem,
231451 - then re-installing it. ref SDS 1 GF3O
231452 -
231453 - The modem installed in c11 is...
231454 -
231455 -
231456 -                      US Robotics 56K
231457 -
231458 -
231459 - ...per the record on 981114. ref SDS 2 9640
231460 -
231461 - We have a disk for the modem in c11, that lists a variety of choices
231462 - for US Robotics 56K.
231463 -
231464 -
231465 -
231466 -                US Robotics 56K FAX INT PnP
231467 -
231468 -
231469 - Installation was completed successfully.  However, when we query the
231470 - modem there is an error message that it is not responding.
231471 -
231472 - Does this mean the moden has failed, and needs to be serviced or
231473 - replaced?
231474 -
231475 - Could this be happening because we need an updated driver?
231476 -
231477 - On 000310 set up Dial-up networking. ref SDS 4 3207
231478 -
231479 - Since we have DSL, we could eliminate use of the dial-up modem.
231480 -
231481 - As a temporary work around, we can use Netscape to continue using
231482 - incoming email server....
231483 -
231484 -
231485 -       Server name:     pop3.attglobal.net
231486 -
231487 -       Server Type:     POP3 Server
231488 -
231489 -       User name:       usinet.rowelch
231490 -
231491 -
231492 -    This works, because the DSL modem can retrieve mail from the ATT
231493 -    Glogal email account.
231494 -
231495 -
231496 - Outgoing Mail
231497 -
231498 -    change from:
231499 -
231500 -       SMTP server:                      smtp1.attglobal.net
231501 -
231502 -       Outgoing mail server User name:   usinet.rowelch
231503 -
231504 -    change to:
231505 -
231506 -       SMTP server:                      postoffice.pacbell.net
231507 -
231508 -       Outgoing mail server User name:   rodwelch
231509 -
231510 - ...based on the record setting up DSL on 000422. ref SDS 5 5073
231511 -
231512 -
231513 - This now seems to be working.
231514 -
231515 - Could eliminate the ATT global account altogether.  Could get a new
231516 - assignment for Millie using Pac Bell.
231517 -
231518 -
231519 -
231520 -
231521 -
231522 -
231523 -
2316 -