CONTACTS 
0201 - PCtown                               415 788 8696 fax 217 7731
020101 - Mr. Chris Grossman; Sales Executive
020102 - Sales Department

SUBJECTS
Disk Partitions
Netbui
Office 97, MS
Keyboard, OmniKey 102
Product Key
W98 Installed in Wrong Directory, 981114
CD ROM Driver program on CPU11
Original purchase
Product Key CPU11

1811 -    ..
1812 - Summary/Objective
1813 -
181301 - Follow up ref SDS 17 0000, ref SDS 16 0000.
181302 -
181303 - Completed most of the setup today and the next day.
181304 -
181305 - Had to visit the vendor to re-install the OS in the correct directory;
181306 - purchased some cable extensions and a keyboard adapter which did not
181307 - work correctly.
181308 -
181309 -    [On 981115 list of pending issues. ref SDS 18 4882]
181310 -
181311 -    [On 981116 got correct adapter to use the Omni Keyboard with the
181312 -    new CPU. ref SDS 20 7994]
181313 -
181314 -    [On 990114 configured CPU10 using this record for CPU11. ref SDS 25
181315 -    0000]
181316 -
181317 -
181318 -  ..
1814 -
1815 -
1816 - Progress
1817 -
181701 -  ..
181702 - W98 Installed in Wrong Directory
181703 -
181704 - Last night I installed Office 97, but could not get the tool bar to
181705 - appear on the left side of the screen.
181706 -
181707 - Today, I noticed that Pctown installed the operating system in...
181708 -
181709 -                     I: oo o2
181710 -
181711 -    ....instead of
181712 -
181713 -                     I: 00 02
181714 -
181715 -    ...as shown in the record at. ref SDS 17 2596
181716 - ..
181717 - Called Chris at Pctown in the late afternoon.  He recalled we
181718 - wanted the operating system in...
181719 -
181720 -                     I: 00 02
181721 -
181722 -    ...and that he put dots in the center of the 0, to signify the
181723 -    distinction between o and 0.
181724 -
181725 -    He asked me to bring the CPU in and they will install the
181726 -    operating system again.
181727 -
181728 - I explained the problem that the tool bar will not appear, when Office
181729 - 97 is installed.
181730 -
181731 - Chris said he has encountered that problem.  He asked me to bring the
181732 - Office 97 installation CD to their office, and they will install the
181733 - probram after they re-install the operating system.
181734 -
181735 -
181736 -
181737 -
1818 -
1819 -
1820 - 1524
1821 -
182101 -  ..
182102 - Visited Pctown
182103 - W98 Re-installed to Correct Directory
182104 -
182105 - I took just the CPU and the software disks and CDs that came with the
182106 - system, to Pctown.
182107 -
182108 - Initially Kevin thought he could simply change the folder name.  He
182109 - tried this and it failed.
182110 -
182111 - He then re-installed the W98 and the other software.
182112 -
182113 -         [On 990409 upgraded W98 with Internet Explorer and Outlook
182114 -         Express. ref SDS 26 3553]
182115 -
182116 -      ..
182117 -     Product Key Not Entered Correctly
182118 -
182119 -     I did not bring the W98 manual, because I was unaware that it is
182120 -     needed to install the operating system.
182121 -
182122 -     Turns out that the W98 manual has a product key on the front cover
182123 -     that has to be entered in order to use the OEM W98 CD to install
182124 -     the operating system.
182125 -
182126 -     Since I did not bring the manual, Kevin used the product ID from a
182127 -     manual for a CD available in the Pctown store.
182128 -
182129 -     He said we need to change this to the product ID that corresponds
182130 -     to our W98 CD that is on the manual.
182131 -
182132 -         [On 981128 used regedit to make this change. ref SDS 22 2983]
182133 -
182134 -         [On 990810 got new Product ID from Microsoft for purposes of
182135 -         getting Technical support. ref SDS 27 5376]
182136 -
182137 -
182138 -  ..
182139 - CD ROM Driver Installed on I:
182140 -
182141 - I asked Kevin to install the CD ROM driver in...
182142 -
182143 -                         i: 00 03
182144 -
182145 -      [On 981228 installed RW CD ROM. ref SDS 24 2128]
182146 -
182147 - This time, he did not install the DOS drivers for the CD ROM and the
182148 - Soundblaster.  This saved about 20K of RAM for SDS.
182149 -
182150 - We do not these for DOS, and we need the RAM.
182151 -
182152 -
182153 -  ..
182154 - Custom Install Office 97 on W98 so that Tool Bar Displays
182155 -
182156 - Kevin installed Office 97, and used the "Custom" option, which is
182157 - required for installing Office 97 on W95 os.  There is an listed item
182158 - for Office 97 in the middle of the screen.  Double click on it and an
182159 - option to select the Task Bar is presented.  Select it and complete
182160 - installation of Office 97.
182161 -
182162 -
182163 -  ..
182164 - Keyboard Converter Instead of New Keyboard
182165 -
182166 - Purchased a keyboard converter, so I can use the Omni Key keyboard on
182167 - the new system that has a PS/2 slot. ref DRT 2 5937
182168 -
182169 - Will not need to purchase a new keyboard immediately, which was
182170 - investigated on 981112. ref SDS 15 0224
182171 -
182172 -     When I got home it turned out that I purchased the wrong
182173 -     converter.  It plugs a PS/2 connection cable into an AT computer.
182174 -     This converter can be used to connect the new keyboard to CPU08,
182175 -     which is not needed very much.
182176 -
182177 -     Need AT/PS2 converter for keyboard.
182178 -
182179 -        [On 981116 purchased keyboard adapter. ref SDS 20 4340]
182180 -
182181 -
1822 -

SUBJECTS
Network, W95, EtherPCI
File Transfer
Network Setup Using Passwords for W95 Logon
Network Failing with CPU11
Netbui
Network Failed CPU11 CPU10 W98
Network Computers

2710 -
271001 -  ..
271002 -
271003 - Purchased another network cable to solve the problem of the orange
271004 - cable that will not work thorugh the hub, as occurred last night....
271005 - ref SDS 17 1261
271006 -
271007 - This cost $12.99
271008 -
271009 -
271010 -  ..
271011 - Transferred SDS Files
271012 -
271013 - Follow up ref SDS 17 1515.
271014 -
271015 - As a result of Kevin having to install the OS again, I had to
271016 - transfer the SDS fils to C again, since that drive was formatted.
271017 -
271018 -      [On 990114 had problems setting up network on CPU10. ref SDS 25
271019 -      6149]
271020 -
271021 -  ..
271022 - All Network Drives Not Recognized Consistently - Fixed It
271023 -
271024 - Not getting consisten recognition on all network drives from CPU11.
271025 -
271026 - Everything works okay on CPU08.
271027 -
271028 - The network shows all of the drives, and W98 transfers files across
271029 - the network, but we cannot copy files from the DOS prompt on K or L,
271030 - etc.  The failure is sproadic.  Sometimes K is okay, but L or P are
271031 - not recognized.  Other times the condition is different.
271032 -
271033 - Free command only shows a few drives on the network from CPU11, while
271034 - CPU08 shows all the drives.
271035 -
271036 - Tried removing netbuie and installing it again.
271037 -
271038 - This did not solve the problem.
271039 -
271040 - Tried turning off CPU08 and CPU11.  Turning on CPU08 and not setting
271041 - up network by entering password.  Then turned on CPU11 and entered
271042 - password.  This time all of the drives passed.
271043 -
271044 - Tried free command.
271045 -
271046 -      It recognized all of the drives.
271047 -
271048 - Tried xcopy batch file - failed again...
271049 -
271050 -      It worked better, but still encountered about 10 error messages
271051 -      of following type...
271052 -
271053 -         Error copying file f:\02\05\02\60\98\02\2502 to
271054 -         n:\02\05\02\60\98\02\2502
271055 -
271056 -         Network access denied.
271057 -
271058 -      Investigated Help, Network troubleshooting.
271059 -
271060 -         Said to check that file sharing is enabled on drives where
271061 -         tranfser is failing.
271062 -
271063 -         Checked and found that "Read Only" was set on d, and several
271064 -         other drives for CPU08.  Changed everything to "Full."
271065 -
271066 - Tried batch file again.
271067 -
271068 - Everything seems to working correctly now.
271069 -
271070 -
271071 -
271072 -
2711 -

SUBJECTS
SDS Interface
DOS in Window; Not Full Screen
DOS Sessions Not Closing without Warning
SDS and Medit
Terminate DOS Apps without System Warning
Terminate DOS Session without System
DOS Close when Exit from SDS

3510 -
351001 -  ..
351002 - Install and Configure SDS
351003 -
351004 - Follow up ref SDS 17 4408.
351005 -
351006 - Had to do this again also.
351007 -
351008 - Used instructions for CPU10 on 980225. ref SDS 8 1204
351009 -
351010 - We only have 560K free, where as on CPU08, we have about 615K free.
351011 -
351012 - The changes made by Pctown when I took the system in this afternoon,
351013 - we were able to get this up to about 610K.
351014 -
351015 -
351016 -  ..
351017 - Configured Medit
351018 -
351019 - Follow up ref SDS 17 4660.
351020 -
351021 - Used instructions for CPU10. ref SDS 8 4069
351022 -
351023 -
351024 -
351025 -  ..
351026 - DOS Sessions Not Closing Correctly - Fixed It
351027 -
351028 - We have set these sessions to close immediately, but there is still a
351029 - warning from OS that should not occur.
351030 -
351031 - The solution is to turn off the option under....
351032 -
351033 -        Misc
351034 -
351035 -           Warn if still active.
351036 -
351037 -
351038 -
351039 -
351040 -
3511 -

SUBJECTS
Dialer, IBM for W98
Modem Driver, CPU10

4005 -
400501 -  ..
400502 - IBM Internet Dialer
400503 -
400504 - Follow up ref SDS 8 1392, ref SDS 4 2375.
400505 -
400506 - We have a US Robotics 56K modem 001787-B, per invoice. ref DRP 1 LO6L
400507 -
400508 - There is a record of installing the Dialer at ref SDS 4 2375.
400509 -
400510 -     [On 990114 installed dialer and had problem getting modem
400511 -     configured on CPU10. ref SDS 25 3008]
400512 -
400513 - This may simply require running the last setup file from IBM.
400514 -
400515 - The Dialer program is in...
400516 -
400517 -                  h: 00 19
400518 -
400519 - I just copied the file over, and then ran the last setup file
400520 - received from IBM a week or so ago.
400521 -
400522 - Got the IBM dialer program running.
400523 -
400524 - We are getting connected at 50K + or - using the 56K modem in San
400525 - Francisco.  This is big improvement over using the same configuration
400526 - in Concord where we get connected most of the time at from 28800 to
400527 - 42000.
400528 -
400529 -
400530 -
400531 -
4006 -

SUBJECTS
Netscape Communicator, 4.4 W95
Netscape, 4.04 W95
Updated Versions
Address Book, Import, Export
Book Marks Import

4408 -
440801 -  ..
440802 - Netscape
440803 -
440804 - I downloaded the current version of Netscape the other day, and have
440805 - not yet installed on CPU08.
440806 -
440807 - To day I copied the Netscape files from CPU08 to CPU11, and then
440808 - installed the setup up file for the new version of Netscape, on
440809 - CPU11.
440810 -
440811 - Initially, I made a mistake and installed version 4.04 which is a
440812 - year old.  This was discovered the next day, when I noticed the
440813 - version number on CPU11 is older than the version on CPU08.
440814 -
440815 - Checking showed I installed a file in the netscape directory...
440816 -
440817 -                       h:00 07
440818 -
440819 - This was a mistake because I had downloaded the newer version, 4.5
440820 - into sd 10, and had not yet transferred it to the Netscape directory.
440821 - When I did the installation OA 0230 I had forgotten these minor
440822 - details.
440823 -
440824 - So I went back and installed the new version, 4.5 on both CPU10 and
440825 - CPU11.
440826 -
440827 -
440828 -  ..
440829 - Address Book for Email
440830 -
440831 - I need the address book from CPU08.
440832 -
440833 - The procedure seems to be to create an export file, by doing the
440834 - following...
440835 -
440836 -         ..
440837 -        Export Address File
440838 -
440839 -        Open the address book that has the addresses we want.
440840 -
440841 -        Open the file menu and select "Export."
440842 -
440843 -        Pick a file extension.  The options are shown in a menu bar;
440844 -        the easy one is ldif.
440845 -
440846 -        Enter a file name and a path if this is being transferred
440847 -        somewhere.
440848 -
440849 -         ..
440850 -        Import Address Book
440851 -
440852 -        Open the address book.
440853 -
440854 -        Open File and select Import.
440855 -
440856 -        Browse to the directory where the import file was put, and
440857 -        click "Okay."
440858 -
440859 -
440860 -  ..
440861 - Bookmarks
440862 -
440863 - On 980227 I was unable to transfer bookmarks. ref SDS 10 1827
440864 -
440865 - On 980318 had long session obtaining help from Netscape. ref SDS 14
440866 - 2211 and at ref SDS 14 5236.
440867 -
440868 - When I set up CPU11, however, there was a way to transfer bookmarks
440869 - somehow.
440870 -
440871 - What may have occurred is that I copied the files from CPU08 to
440872 - CPU11, then ran installation, and this may have incorporated the
440873 - prior bookmarks.
440874 -
440875 -      [On 990114 got instructions to import bookmarks from CPU11 to
440876 -      CPU10. ref SDS 25 4902]
440877 -
440878 -
440879 -
440880 -
4409 -

SUBJECTS
Dial-up Network Connection

4904 -
490401 -  ..
490402 - Dial-up Access to Internet
490403 -
490404 - Follow up ref SDS 12 0000.
490405 -
490406 - Used record configuring CPU10 on 980317. ref SDS 12 0000
490407 -
490408 - We seem to be getting connected at about 40K + instead of 28.8.
490409 -
490410 - This could be a big improvement.
490411 -
490412 -
490413 -
4905 -

SUBJECTS
WS_FTPLE, Tucows
Web Site, Welchco.com
Dial-up Networking

5506 -
550601 -  ..
550602 - Uploading, Transferring Files, Use Ws_ftp
550603 -
550604 - Follow up ref SDS 12 3553.
550605 -
550606 - I downloaded an updated version of this program a week or so ago.
550607 -
550608 - It was installed in h: 00 41.  Installation on CPU11, simply required
550609 - copying the directory from CPU08 to CPU10.
550610 -
550611 -
550612 -
550613 -
550614 -
5507 -

SUBJECTS
Scanner, HP & OmniPage OCR software
Scanner, HP Scanjet IIc
Deskscan for Scanner
Omnipage for Scanner
SCSI
Tape Drive

6109 -
610901 -  ..
610902 - Scanner and Omnipage
610903 -
610904 - Follow up ref SDS 16 3060.
610905 -
610906 - Setup scanner.
610907 -
610908 - When I was at Pctown today, Keven said we can run the HP scanner
610909 - using the scsi card we purchased for the tape drive.  We need an
610910 - adapter for the cable connector, so I purchased this for $30.
610911 -
610912 - Received invoice, ref DRT 1 5937.
610913 -
610914 -  ..
610915 -
610916 - The scsi card we are using is shown in invoice. ref DRP 1 0408
610917 -
610918 - Looks like we also have to load the scanner driver into conventional
610919 - RAM in config.sys.
610920 -
610921 - On CPU08 there is a driver loaded in config.sys...
610922 -
610923 -    DEVICEHIGH=I:\00\26\SYSTEM\SJII.SYS
610924 -
610925 - However, on CPU11 the scanner is listed in the Control Panel, showing
610926 - it has been recognized and configured, under W98 plug and play.
610927 -
610928 - Omnipage is not runnining correctly, mainly it is not recognizing the
610929 - scanner.  I ran a test on the scanner configuration from Properties
610930 - in the scanner under Control Panel.  The test said the scanner is not
610931 - set up correctly.
610932 -
610933 - We had difficulty connecting the scanner when CPU08 was
610934 - upgraded on.....
610935 -
610936 -            941228  memory address conflict. ref SDS 1 7497
610937 -
610938 -            Using a 3rd party scsi controller was discussed in this
610939 -            same record. ref SDS 1 4914
610940 -
610941 - Need to coordinate with HP on scanner configuration.
610942 -
610943 -    [On 981116 called HP. ref SDS 19 3726]
610944 -
610945 -    [On 981120 received new drivers from HP. ref SDS 21 4158]
610946 -
610947 -    [On 990114 made same installation on CPU10. ref SDS 25 4883]
610948 -
610949 -
610950 -
6110 -

SUBJECTS
Project for W95
CPU #11, MS W98

6305 -
630501 -  ..
630502 - MS Project Installation
630503 -
630504 - Follow up ref SDS 2 6490.
630505 -
630506 - The program was purchased on 970326. ref SDS 2 0000
630507 -
630508 - We have MS Project for W95, which has 7 disketts.  There is no CD.
630509 -
630510 - This product is an upgrade, it has to be installed with prior program
630511 - code already on the hard disk.
630512 -
630513 - I actually installed this on 981204, but am recording it here for
630514 - convenience.
630515 -
630516 - Used the network to transfer the existing files from CPU09 to CPU11,
630517 - so that the installation program will find existing program code to
630518 - upgrade.
630519 -
630520 - Installed in...
630521 -
630522 -                           i: 00 02 04
630523 -
630524 - Installation asked where to put shared files.  It proposed using the
630525 - location C:\MSOffice
630526 -
630527 - I decided to use...
630528 -
630529 -                           i: 00 02 04 Shared
630530 -
630531 -
630532 -      [On 000620 installed MS Project again on c11, and changed the
630533 -      shared file folder location to "MSOffice." ref SDS 29 4032
630534 -
630535 -
630536 -
6306 -

SUBJECTS
Visio, V 4.0 SN:  117 713 042036

6504 -
650401 -  ..
650402 - Visio Organization Chart Program Installation
650403 -
650404 - Background on purchasing and installing the program is in the record
650405 - on 970426. ref SDS 3 0000
650406 -
650407 - Since we have nearly 3 times the space on CPU11, as on CPU08 where
650408 - Visio was originally installed, will use following location for the
650409 - program...
650410 -
650411 -                        i: 00 15
650412 -
650413 -   [On 990114 changed installation on CPU10 also. ref SDS 25 4032]
650414 -
650415 -   [On 000620 moved to h: 00 15. ref SDS 29 4032
650416 -
650417 - This program requires no special configuration.  It appears that the
650418 - files can be copied to anywhere on the disk, and it will run
650419 - correctly.
650420 -
650421 -
650422 -
6505 -

SUBJECTS
Tape Backup, Exabyte 10 GB
Novaback SCSI
Installation

6806 -
680601 -  ..
680602 - Tape Drive, Exabyte, Novaback Backup Software Not Installed
680603 -
680604 - Decided not to install the tape drive in CPU11, per analysis on
680605 - 981113. ref SDS 16 3060
680606 -
680607 -    [On 981229 installed recordable CD ROM drive. ref SDS 23 0000]
680608 -
680609 - Since we have two CD ROM drives, there may not be sufficient IRQs to
680610 - also install a tape drive.
680611 -
680612 -    [On 000302 installed Exabyte drive in CPU11. ref SDS 28 9077]
680613 -
680614 - We may be able to use the recordable CD ROM drive as another form of
680615 - backup.
680616 -
680617 -
680618 -
680619 -
680620 -