CONTACTS 
0202 - IP Micro                             916 635 0126                                                                                                                  O-00000182 0102
020201 - Mr. Jim Brendle                                                                                                                                                  O-00000182 0102

SUBJECTS
586 Upgrade, 990429
Audio Adapter Drivers Needed for Sound

0704 -    ..
0705 - Summary/Objective
0706 -
070601 - Follow up ref SDS 29 0000, ref SDS 28 0000.
070602 -
070603 - We need audio driver from IP Micro.  Need new monitor that supports
070604 - 256 colors for Doom and Tiger Woods games.
070605 -
070606 - Could not get network to run properly to support configuration
070607 - operation.
070608 -
070609 -    [On 990811 solved problems. ref SDS 30 0001]
070610 -
070611 -
070612 -
070613 -
0707 -
0708 - Progress
0709 -
070901 -  ..
070902 - Sound System Needs Driver for CMl8330/C3D Audio Adapter
070903 -
070904 - Follow up ref SDS 28 7944.
070905 -
070906 - After removing the audio adapter spec, which was incorrect, each time
070907 - the system boots it recognizes and reports there is no software device
070908 - driver for the audio adapter on the motherboard, as determined last on
070909 - Sunday. ref SDS 28 2750
070910 -
070911 - Called IP Micro.
070912 -
070913 - Got message they don't come into the office untial 1000.
070914 -
070915 - Left message we need a device driver for...
070916 -
070917 -
070918 -                     CMI8330/C3D Audio Adapter
070919 -
070920 -
070921 - ...which W98 is finding during the boot sequence under plug and play
070922 - protocol.
070923 -
070924 -
070925 -
0710 -
0711 -
0712 - 1057 called back
0713 -
071301 - Jim said Bob and Kathleen have a disk with the device driver.
071302 -
071303 - I asked if he is sure, since it is not part of the stuff they
071304 - delivered?  Jim said is pretty sure.
071305 -
071306 - I asked if he can send the drivers via email, or suggest a web site
071307 - where the drivers can be downloaded?
071308 - ..
071309 - Jim said we can get the device driver for the CMI3880/2CD audio
071310 - adapter that is built into the motherboard, from...
071311 -
071312 -
071313 -                       http://pcwave.com
071314 -
071315 -
071316 -    ...get device driver from section for either 590 or 598.
071317 -
071318 -       [On 990811 looks like 598 does not work. ref SDS 30 4368]
071319 -
071320 -
071321 - Downloaded from following address...
071322 -
071323 -
071324 -               http://www.pcwave.com/support.html
071325 -
071326 -
071327 - Driver for...
071328 -
071329 -  M598
071330 -
071331 -  Win98 VGA Driver : 598VGA.ZIP (3.3MB)
071332 -
071333 -      Maybe this will help solve current video problems.
071334 -
071335 -  Win98 Sound Driver: PCI8338.ZIP (3.6MB)
071336 -
071337 -      Hopefully this has a driver for what we need.
071338 -
071339 -
071340 -
071341 -
071342 -
0714 -

SUBJECTS
Network, W95, EtherPCI
Ethernet Card, Fast EtherLink XL, PCI
Network, EtherPCI LAN
Network Failing on CPU11 Connect to Kath's Computer
Network Configuration

1308 -
130801 -  ..
130802 - Network Adapter and Device Drivers
130803 -
130804 - Follow up ref SDS 28 6149.
130805 -
130806 - Ideas to try...
130807 -
130808 -      Remove network assignments in Network properties
130809 -
130810 -      Removed network adapter in Device Manager
130811 -
130812 -      Remove the 3COM network card.
130813 -
130814 -      Boot computer without these elements.
130815 -
130816 -      Turn computer off.
130817 -
130818 -      Install network card.
130819 -
130820 -      Turn computer back on and let it recognize the 3COM device.
130821 -
130822 -      Configure device driver for 3COM network card.
130823 -
130824 -      Install client for Microsoft network
130825 -
130826 -      Install netbui.
130827 -
130828 -      Does it work?
130829 -
130830 -      If not, try adding IP address for TCP/IP, ref SDS 28 1872
130831 -
130832 - Tried removing network card and installing it again.
130833 -
130834 - System came up and recognized the card.  Installed new hardware, and
130835 - booted itself to complete configuration.
130836 - ..
130837 - When the system came online, it froze up.  I pressed reset after
130838 - awhile.
130839 -
130840 - It came up in Safe mode, and then crashed.  This is the first crash
130841 - we have had with Safe mode.
130842 -
130843 - Pressed reset.
130844 -
130845 - It came up normally with Network password screen.
130846 -
130847 - Intstalled netbui, but it does not point to the 3COM network card,
130848 - and neither does TCP/IP.
130849 -
130850 - Maybe we need different drivers.
130851 -
130852 -
130853 -
130854 -
1309 -
1310 -
1311 - 1506 Problems
1312 -
131201 - Network properties...
131202 -
131203 -     1.  Does not show the dial up adapter.
131204 -
131205 -     2.  TCP/IP does not point to Dial UP Adapter
131206 -
131207 -           Procedure is to Add Adapters, and select Microsoft, then
131208 -           select Dial up Adapter. ref SDS 0 2035
131209 -
131210 -
131211 -     3.  Netbui does not point to the PCI Ethernet adapter.
131212 -
131213 -     4.  Direct Cable Connection reporting parallel cable disconnected
131214 -
131215 -     5.  Modem will not run.
131216 -
131217 -         Error 646:  The Microsoft Dial-Up Dadapter is not installed
131218 -         or not responding properly.  In Network section of Control
131219 -         Panal, removed the driver and then add it again.
131220 -
131221 -
131222 - ..
131223 - Called Microsoft.               425 635 7222
131224 -
131225 - Talked to Mike.
131226 -
131227 - Need support similar to 990118 for CPU10. ref SDS 11 6305
131228 -
131229 - He asked for the product ID.  I explained we had to install an OEM
131230 - verison of W98 because the new upgrade version we purchased was not
131231 - working properly installed over the prior w95 code.  As a result, we
131232 - need a product ID for getting support.  Advised that Microsoft gave us
131233 - a product ID on 990118, but it has been misplaced.
131234 -
131235 - Mike asked for my phone number.
131236 -
131237 - He said someone forgot to report when we last had technical support,
131238 - so he signed us up for another 90 days of free technical support, and
131239 - gave us a new product ID for getting free technical support per below.
131240 - ref SDS 0 1408
131241 -
131242 - After assigning a product ID, he transferred the call to a software
131243 - engineer.
131244 -
131245 - ..
131246 - Talked to Ken
131247 -
131248 - Task number -- 41626424
131249 -
131250 - Ken instructed on a number of changes to network configuration. After
131251 - making these changes, the system hung during the reboot sequence when
131252 - W98 completes changes to the registry and other elements to complete
131253 - configuration.
131254 - ..
131255 - Over the span of about 2 hours, working with Microsoft,
131256 - encountered various boot problems.  The stable setup developed on
131257 - 990808, was lost. ref SDS 28 9666
131258 -
131259 - Not too worried about problems caused by monitor, because the new
131260 - monitor will solve it.
131261 -
131262 - Ken tried a number of solutions.
131263 -
131264 - Ran scanreg and restored the registry from yesterday, when things were
131265 - working pretty well, based on work from 990808. ref SDS 28 9666
131266 -
131267 - Restored the register for 990809.
131268 - ..
131269 - We had an error with Explorer.
131270 -
131271 - This occurred on 990108 with CPU10 when we had the CD drive upgraded
131272 - to read RW CD data, and we wound up having to reinstall W98 again...
131273 - ref SDS 9 2636
131274 -
131275 - To recover the Explorer program, Ken explained steps to restore the
131276 - following file from CPU11..
131277 -
131278 -
131279 -                  i: win98 system shdocvw.dll
131280 -
131281 -
131282 - Ken said this has restored Explorer in the past.
131283 -
131284 - Ken finally suggested reinstalling the operating system, to recover.
131285 -
131286 - Did this after the call, per below. ref SDS 0 0988
131287 -
131288 -
131289 -
131290 -
131291 -
1313 -

SUBJECTS
Product Key CPU02
Product ID for W98 Support

1705 -
170501 -  ..
170502 - 90 Days Free Technical Support on W98
170503 - Product ID Assigned for Support Purposes, Not Product Key
170504 -
170505 - When I talked to Mike at Microsoft today, above, ref SDS 0 3540, he
170506 - activated a new product ID to give us 90 days of free support on w98,
170507 - as follows...
170508 -
170509 -               Product ID  79878 901 0098605 70983
170510 -
170511 - This support is for W98 on CPU11, and it is now, also, the product ID
170512 - for Kathleen's computer, since I installed the same OEM version of W98
170513 - on her system.
170514 -
170515 - This product ID is different from the one stored by W98 in the
170516 - registry because the Product ID is generated by the Product Key which
170517 - is on the back of the program CD case.  So this Product ID provided by
170518 - Microsoft today, should not be entered in the registry.
170519 -
170520 -      [On 990817 confirmed PID. ref SDS 32 2992]
170521 -
170522 -
170523 -
170524 -
1706 -

SUBJECTS
Scanreg Restore Previous Registry

1804 -
180401 -  ..
180402 - Scanreg Restores Prior Functioning Registry
180403 -
180404 - Scanreg is a program in W98 that is run from a DOS prompt.
180405 -
180406 - The DOS prompt is called by opening the program menu option 5 during
180407 - boot up, rather than booting the system to an MS DOS full screen that
180408 - is one of the options in Start Shut Down menu.
180409 -
180410 - The W98 boot up menu is accessed by pressing the left control key
180411 - during normal boot sequence.
180412 -
180413 - At the DOS prompt, enter...
180414 -
180415 - C>scanreg
180416 -
180417 -     You can get the resistry list directly by entering...
180418 -
180419 -     C>scanreg /restore
180420 -
180421 - This opens a menu with an explanation of scranreg.
180422 -
180423 - Press enter or S to start.
180424 -
180425 - Press V to view backups.
180426 -
180427 -     This shows a list of dates when the registry was last
180428 -     backuped up.
180429 -
180430 -     Select the one when the system was working properly.
180431 -
180432 -
180433 -
180434 -
180435 -
1805 -

SUBJECTS
Dial-up Adapater Setup W98 Service

1904 -
190401 -  ..
190402 - Dial Up Adapter Setup by Microsoft Services
190403 -
190404 - When I talked to Ken at Microsoft today, above, ref SDS 0 3540, he
190405 - explained how to restore, the dial up adapter assignment in Network
190406 - configuration listing that is accessed by right clicking on the
190407 - Network icon and selecting properties, or by opening the Control Panel
190408 - in File Management and double clicking on Network application with the
190409 - left mouse button.
190410 -
190411 - Network Configuration
190412 -
190413 -          Add
190414 -            Adapters
190415 -               Microsoft
190416 -                  Dial up Adapters
190417 -
190418 - This puts a Dial-Up Adapter entry in the Network Configuration list,
190419 - so that when protocols are selected, like TCP/IP, Netbui, and IPX/SPX,
190420 - they can point to the Dial UP Adapter as the target of service.
190421 -
190422 -
190423 -
190424 -
1905 -

SUBJECTS
Video Configuration, EMC Monitor Not Recognized
Monitor

2105 -
210501 -  ..
210502 - New Monitor Needed for Games
210503 -
210504 - Follow up ref SDS 28 1589, ref SDS 28 9666.
210505 -
2106 -
2107 -
2108 - 1051
2109 -
210901 - Received call from Bob, per call with Kath yesterday. ref SDS 29 4140
210902 -
210903 - We reviewed problems using Doom and Tiger Woods Golf games on the old
210904 - monitor, from work yesterday.
210905 -
210906 - He will shop for a 17" monitor in price range from $180 to $220.
210907 -
210908 - Bob said there is a Fry's store in their area, and they have a big ad
210909 - for computer equipment.
210910 -
210911 - I suggested he try CompUSA also.
210912 - ..
210913 - I explained difficulty getting games and SDS records from prior
210914 - hard drive.
210915 -
210916 - Bob said there are 8 games he would like to get, and that Kathleen has
210917 - SDS records with material she would like, if possible, from the prior
210918 - hard drive.
210919 -
210920 -     [Below found the games and SDS records. ref SDS 0 5005]
210921 -
210922 -     [On 990811 got everything installed on upgraded system. ref SDS 30
210923 -     9667]
210924 -
210925 -
210926 -
2110 -
2111 -
2112 - 1207 Bob called
2113 -
211301 - Fry's 17" monitor costs $300.
211302 -
211303 - IP Micro's 17" monitor costs $208 but is .27 dot pitch.
211304 -
211305 - CompUSA has a 17" monitor with .25 dot pitch and costs $245.
211306 -
211307 - Bob will buy the .25 dot pitch monitor and bring to the City when they
211308 - pick up the system, so we can check configuration of everything
211309 - working together.
211310 -
211311 -
211312 -
2114 -
2115 -
2116 - 1300
2117 -
211701 - Downloaded from motherboard vendor...
211702 -
211703 - Win98 VGA Driver : 598VGA.ZIP (3.3MB)
211704 -
211705 -      Maybe this will help solve current video problems.
211706 -
211707 -
211708 -
211709 -
2118 -

SUBJECTS
Backup Support

2404 -
240401 -  ..
240402 - CD ROM Drive Replace with RW CD Drive for Backup Support
240403 -
240404 - When Bob called this morning about the monitor, I mentioned the
240405 - advantage of getting a RW CD ROM drive for backups, similar to my
240406 - computer CDPU11. ref SDS 0 7944
240407 -
240408 - He saw an ad for a $170 RW CD ROM drive, but feels this is an added
240409 - expense that can be deferred for now.
240410 -
240411 -    [On 990815 CD ROM drive failed, need new system. ref SDS 31 5877]
240412 -
240413 -
240414 -
2405 -

SUBJECTS
Printer

2504 -
250401 -  ..
250402 - Printer
250403 -
250404 - When Bob called this morning about the monitor, he, also, asked about
250405 - getting a color printer.
250406 -
250407 - He saw an ad for a color printer for $60.
250408 -
250409 - I explained that Millie paid $410 for a color printer on 990419, and
250410 - that is what I recommend. ref SDS 14 0988
250411 -
250412 - I suggested that he get a demonstration of the $60 printer before
250413 - making the purchase.
250414 -
250415 - Printer prices have come down the past few years, because vendors
250416 - expect to make money selling the consumables, which are the printer
250417 - cartridges that have to be replaced over and over.
250418 -
250419 - He might want to ask about the cost and frequency of replacing such
250420 - consumables.
250421 -
250422 -     [On 990815 Bob delivered printer. ref SDS 31 0222]
250423 -
250424 -
250425 -
250426 -
2505 -

SUBJECTS
Equipment Kathleen's Computer CPU02
W98 System Setup
Kathleen's Computer, Install W98

2706 - 1717
2707 -
270701 -  ..
270702 - Installed W98 Again Using Setup Code on Drive G
270703 -
270704 - Per Ken's suggestion, ref SDS 0 4104, installed W98 again.
270705 -
270706 - Used the CD upgrade code on drive G, and installed over existing
270707 - system, including original w95 code.
270708 -
270709 - Skipped creating boot disk by leaving disk out of the floppy disk.
270710 -
270711 - During installation, got an error message on Java Package Manager
270712 -
270713 - Unable to install Java packages from
270714 -
270715 -                   i:\win98\java\classes\xmldso4.cab
270716 -
270717 -     Unknown HRESULT:(800b010bh)
270718 -
270719 -     OK
270720 -
270721 - Clicked OK
270722 -
270723 - Unable to install Java packages from
270724 -
270725 -                   i:\win98\system\dajava.cab
270726 -
270727 -     Unknown HRESULT:(800b010bh)
270728 -
270729 -
270730 - There was a third one I did not write down, because I thought there
270731 - would be a bunch more.
270732 -
270733 - Instead, system configuration continued.
270734 -
270735 - On this installation, nothing has asked what to install, possibly
270736 - because it reads what is already on the system, and replicates it.
270737 -
270738 - However, this seems like another error because installation is
270739 - intended to enable adding new features.
270740 -
270741 - This installation of W98 did not solve the problems, and seems to have
270742 - made things worse.
270743 -
270744 - Direct Cable Transfer would not work indicating more corrupted files,
270745 - so decided to format I: and start over.
270746 -
270747 - Formatted I drive and installed W98 clean using the OEM CD for CPU11.
270748 -
270749 - There is a warning notice when installation begins that the computer
270750 - has an operating system and the setup program we are using is for a
270751 - system that does not have an operating system.
270752 -
270753 - Maybe this is part of the problem -- using code this not properly
270754 - designed for reinstalling.
270755 -
270756 - We may have to remove system files from drive c.
270757 -
270758 - Need Product Key. ref SDS 28 0408
270759 -
270760 -     Note product key is different from Product ID, per explanation
270761 -     above. ref SDS 0 1408
270762 -
270763 - Worked on this through the night, installing OS about 6+ times as
270764 - reported on 990811. ref SDS 30 5656
270765 -
270766 - Never was able to get a stable W98 installation this evening.
270767 -
270768 -     [On 990811 got a stable installation. ref SDS 30 9666]
270769 -
270770 -
270771 -
270772 -
270773 -
2708 -

SUBJECTS
Hard Drive upgrade, 8 GB
Hard Drive Configurtion, Slave
F1 Hard Drive Assignment Error
Transfer Data from Orginal Hard Drive
Primary Drive Failure on Boot Up, F1 Slave Configured Incorrectly

3108 -
310801 -  ..
310802 - Retrieve Information from Original Hard Drive
310803 -
310804 - Will try to install the old hard drive as a Slave on CPU8.
310805 -
310806 - Boot it up and transfer information to Kathleen's computer.
310807 -
310808 -      [On 990811 was able to transfer directly. ref SDS 30 9667]
310809 -
310810 - CPU8 has a second disk already configured as a "slave."  This was done
310811 - on 961228. ref SDS 2 6497
310812 -
310813 - Installation of the 2nd hard drive is at ref SDS 2 5312.
310814 -
310815 - The original drive in Kathleen's computer is a...
310816 -
310817 -                    Seagate           ST31276A
310818 -
310819 -                    2483 cylinders
310820 -                    1275 MB
310821 -                    16 Heads, 63 sectors
310822 - ..
310823 - Tried to install Kathleen's original hard drive as a second
310824 - drive on their new computer.  Connected the middle ribbon connector
310825 - and a spare power plug, to Kathleen's original computer.  During power
310826 - up, the system beeped and failed to boot.
310827 -
310828 - Disconnected Kathleen's original drive from their new system.
310829 -
310830 - Tried connecting Kathleen's original hard drive as a second "slave"
310831 - drive to CPU8, since CPU8 is configured to run a second drive, from
310832 - work on 961228. ref SDS 2 5312  Was able to disconnect the 2nd "slave"
310833 - drive on CPU8, and install Kathleen's original drive as the 2nd drive
310834 - on CPU8.
310835 -
310836 -     [See below cause of F1 boot problem. ref SDS 0 3290]
310837 - ..
310838 - I configured KOD as the primary drive on CPU08, and eventually
310839 - found her SDS records in...
310840 -
310841 -                      d: sd 08 10000
310842 -
310843 - Also found the 8 or so games on...
310844 -
310845 -                      c: 00 20...
310846 -
310847 -     ...which Bob mentioned this morning are on the system. ref SDS 0
310848 -     4526]
310849 -
310850 - Used xcopy to transfer her SDS records to drive c, which can be
310851 - recognized as drive d when the original drive is configured as a slave
310852 - with the existing new primary hard drive set as the master.
310853 -
310854 - Then installed Kathleen's original hard drive as the second drive on
310855 - CPU8.  The system came online with only a c and d drive.
310856 -
310857 - Used xcopy to transfer the game directories, and Kathleen's SDS
310858 - records on D, which is now drive c on the slave drive, which
310859 - Kathleen's original drive, to drive c on the master drive.
310860 -
310861 - Removed Kathleen's original hard drive from CPU8, and installed the
310862 - regular second drive in CPU8.  It booted up normally.
310863 -
310864 - Tried to transfer files from CPU8 to Kathleen's new computer using the
310865 - LPT direct cable that worked earlier to transfer files.  I could not
310866 - boot W95 normally on CPU8.  Tried the direct cable operation from
310867 - within Safe mode on CPU8 and on Kathleen's computer, but this failed.
310868 - CPU8 would not recognize the LPT1 port.
310869 -
310870 - Backed up all the files using DOS backup routine.  This fit on 3
310871 - disks.  However, the restore program would not run under W98.
310872 - ..
310873 - So had to use xcopy32 to copy everything to floppy disks, which
310874 - took a few hours, because of the time needed for creating directories
310875 - on the disks.
310876 -
310877 - The next step is to copy the files to Kathleen's upgraded computer.
310878 -
310879 - Then get the game files and SDS records.
310880 -
310881 -      [On 990811 was able to transfer directly. ref SDS 30 9667]
310882 -
310883 - ..
310884 - Sometime late this evening, or early AM on 990811, we began
310885 - getting an F1 error in the beginning of the power up, and the system
310886 - hangs at the W98 logo.
310887 -
310888 - Evidently this results from incorrect configuration of Kathleen's
310889 - original hard drive as a second "slave" drive on their new system,
310890 - reported above. ref SDS 0 9077
310891 -
310892 -     [On 980811 continue get F1 error on boot up that hard drive
310893 -     configuration is incorrect. ref SDS 30 5040
310894 -
310895 -     [On 990811 I may have caused the F1 problem by not configuring the
310896 -     second drive properly attempting to transfer files to the upgraded
310897 -     hard drive from the original drive. ref SDS 30 2665]
310898 -
310899 -     [On 990811 have a stable installation again. ref SDS 30 9666]
310900 -
310901 -     [On 990811 was able to transfer directly. ref SDS 30 9667]
310902 -
310903 -     [On 990815 same problem with CD ROM drive. ref SDS 31 5877]
310904 -
310905 -
310906 -
310907 -
310908 -
310909 -
310910 -
310911 -