CONTACTS 

SUBJECTS
Software Installation
586 Upgrade, 990429
Monitor
Video Adapter for Viewsonic
Monitor, Viewsonic G773, SN DJ91650252

1307 -    ..
1308 - Summary/Objective
1309 -
130901 - Follow up ref SDS 32 0000, ref SDS 31 0000.
130902 -
130903 - Computer needs video adapter for high res monitor.  CD ROM drive
130904 - failed while installing printer drivers.  Bob is getting a new RW CD
130905 - ROM drive.  I will investigate video adapter.
130906 -
130907 - Sent letter, ref DIT 1, to Patty about games she installed, which Bob
130908 - wants put back on the system. ref SDS 0 5487  Linked to this record
130909 - and to family reunion on 990612. ref SDS 21 5760
130910 -
130911 -     [On 990902 Kathleen sent a letter saying the computer is working
130912 -     well now. ref SDS 37 0001]
130913 -
130914 -     [On 990917 received food basket on this. ref SDS 38 0001]
130915 -
130916 -
130917 -
130918 -
130919 -
1310 -
1311 - Progress
1312 -
131201 -  ..
131202 - Parking at Golden Gateway
131203 -
131204 - Called and talked to Tony Lo, a security guard.
131205 -
131206 - He said we can park for 2 hours or so in the Courtyard at the end of
131207 - Davis, near Washington.
131208 -
131209 - Put a note in the car that says Tony said it is okay to park here,
131210 - and where we are, apartment 1602 in 440 Davis Court, so they can
131211 - notify us in case of an emergency.
131212 -
131213 -
131214 -
131215 -  ..
131216 - Viewsonic Monitor - Configure and Test
131217 -
131218 - Follow up ref SDS 32 9030.
131219 -
131220 - Bob delivered a Viewsonic G773 17" monitor.  It has on the back...
131221 -
131222 -      Model Number:  VCDTS21446-2M
131223 -
131224 -      Serial Number:  DJ91650252
131225 -
131226 -    [On 990818 registered monitor. ref SDS 35 9077]
131227 -
131228 - The base of the monitor has a network hub for peer to peer connection.
131229 - This is not needed because the system will not be connected to a
131230 - network.  We have been trying to develop a network connection with my
131231 - computer CPU11 in order to configure Kathleen and Bob's computer, but
131232 - it is using a separate hub we already have. I put a network card from
131233 - my computer CPU08 in Kathleen and Bob's computer, and have not been
131234 - able to get it to work.  This card will be removed when they finally
131235 - receive the system, since they don't need networking.  If they add
131236 - another computer later and want to connect them in a network, the hub
131237 - in the Viewsonic base and the cables will avoid the $40 expense of
131238 - buying a separate hub.
131239 -
131240 -    [On 990825 Bob asked about the cables in the monitor base.
131241 -    ref SDS 36 0001]
131242 -
131243 - Could not install Viewsonic CD because the CD ROM drive failed, as
131244 - reported below. ref SDS 0 5877
131245 -
131246 -    [On 990818 installed Viewsonic CD drivers. ref SDS 35 9077]
131247 -
131248 - Could not set display parameters in W98, because current video adapter
131249 - is...
131250 -
131251 -        Standard PCI Graphics Adapter
131252 -
131253 -
131254 - Need video adapter for AMD K6 series motherboard.  Need spec on
131255 - motherboard for compatible video adapters, with on-board vga
131256 - features.
131257 -
131258 - Bob asked me to purchase a video adapter for them, and he will
131259 - reimburse.
131260 -
131261 -     [On 990817 no need to purchase video adapter, because video
131262 -     drivers are on the CD for the PC100 motherboard. ref SDS 34 9755]
131263 -
131264 -
131265 -
131266 -
131267 -
1313 -

SUBJECTS
Printer, Cannon

1504 -
150401 -  ..
150402 - Printer Setup and Test
150403 -
150404 - Bob purchased a Cannon printer, per telecon on 990810. ref SDS 31 3090
150405 -
150406 - Setup printer according to instructions.
150407 -
150408 - Printer does not have an on-off switch.  The power plug sets the power
150409 - on status.
150410 -
150411 - There are no switches to generate a test page to verify system is
150412 - running properly.
150413 -
150414 - Could not install the drivers, because the CD ROM drive suddenly began
150415 - crashing. ref SDS 0 5877
150416 -
150417 -    [On 990818 completed installation. ref SDS 35 0222]
150418 -
150419 -
150420 -
150421 -
150422 -
1505 -

SUBJECTS
CD Rom Drive
Video Adapter on AMD K6 Motherboard Won't Support SVGA
CD ROM Drive Failed
CD RW Drive, 990818

1807 -
180701 -  ..
180702 - CD ROM Drive Failed
180703 -
180704 - While trying to configure the printer, ref SDS 0 0222, the CD ROM
180705 - drive began failing.
180706 -
180707 - The F1 warning occurred on bootup, similar to experience with the hard
180708 - drive on 990810. ref SDS 31 3290
180709 -
180710 - Examination of Setup showed the CD ROM drive was not recognized.
180711 -
180712 - Auto Detect found the CD ROM.  Saved the configuration.  The system
180713 - read the CD drive for a moment, then failed again.
180714 -
180715 - Did this several times.
180716 -
180717 - Might be the ribbon or power cable.
180718 - ..
180719 - Bob was very disappointed and frustrated because of these new
180720 - problems with the computer, not so much about the money, but the time
180721 - that he and Kathleen, and then Patty and her colleage at work have
180722 - invested to fix a "lemon" system.
180723 -
180724 - He discussed visiting Jim and IP Micro in an unfriendly way.  Kath was
180725 - upset too, and said this is what has been happening to them with this
180726 - computer. First one thing then another.
180727 -
180728 - We discussed solutions.
180729 -
180730 - Bob and Kathleen considered replacing the CPU with a new one, since it
180731 - appears that IP Micro has done defective work, and it may not be
180732 - possible to accomplish an effective fix.
180733 -
180734 - Suggested taking this CPU box back to IP Micro and explaining the work
180735 - is defective, and requesting a refund under the warranty that can be
180736 - applied to a new system.  Bob explained an idea to use the computer
180737 - for supplementing the owner's diet.
180738 -
180739 -     [On 990818 discovered missing screws on hard drive and floppy disk
180740 -     drive that may have caused the vibration. ref SDS 35 8955]
180741 -
180742 -     [... reviewed defective work that might support a warranty claim
180743 -     against IP Micro. ref SDS 35 2784
180744 -
180745 - Finally decided to try once more to fix this thing.
180746 - ..
180747 - Bob will purchase the RW CD ROM drive tomorrow that he reported
180748 - on 990810, which is advertised at Fry's to cost $170.  He will
180749 - purchase an extra ribbon cable.
180750 -
180751 - We reviewed using this for backup capability as discussed on 990810.
180752 - ref SDS 31 9785  I explained our CD ROM drive cost about $370 in
180753 - December. Today, these are likely a less expensive now, but it would
180754 - be helpful to ask about backup support, similar to the Spressa program
180755 - on the Sony, as reported on 990326. ref SDS 13 6136
180756 -
180757 -     [On 990818 installed RW CD ROM drive. ref SDS 35 9744]
180758 -
180759 -     [On 990818 do not have backup capability. ref SDS 35 9774]
180760 -
180761 -     [On 991127 system is failing again. ref SDS 39 4664]
180762 -
180763 -
180764 -
180765 -
1808 -

SUBJECTS
Vibration Possibly in Power Supply

2004 -
200401 -  ..
200402 - Vibration Suddenly Occurred - May be Power Supply
200403 -
200404 - There is now a noticable vibration occuring.
200405 -
200406 - Bob and Kathleen said they have encountered this condition previously.
200407 - I had not seen this problem for the week that I ran the system.
200408 -
200409 - I tested the screws and found the rear screw on the CD ROM drive was
200410 - loose.  Tightened it.
200411 -
200412 - This could be the cause or the result of vibration.
200413 -
200414 - The connections for other equipment all seemed secure.
200415 -
200416 - Vibration continued sporadically.
200417 -
200418 - I put my hand on the hard drive and could not sense any vibration.
200419 - Could not feel anything on the CD ROM Drive, nor the fan.
200420 -
200421 -     [On 990817 called IP Micro to report problem. ref SDS 34 7845]
200422 -
200423 -     [On 990818 discovered missing screws on hard drive and floppy disk
200424 -     drive that may have caused the vibration. ref SDS 35 8955]
200425 -
200426 - These are the only moving parts, other than the floppy drive, and it
200427 - was not active when vibration occurs.
200428 -
200429 - Placing my hand on the top of the CPU case, which is above the CD ROM
200430 - drive feels the vibration, which points mostly to the CD ROM drive,
200431 - but it seems like the vibration occurs when the CD ROM drive is not
200432 - active.
200433 -
200434 - So, this is a bit of a mystery.
200435 -
200436 - I put my hand on the power supply casing.  This seems to reduce the
200437 - intensity of the vibration, which points to the power supply, as the
200438 - cause of the problem.  But it is only a guess.
200439 -
200440 -     [On 990818 discovered missing screws on hard drive and floppy disk
200441 -     drive that may have caused the vibration. ref SDS 35 8955]
200442 -
200443 -
200444 -
200445 -
200446 -
200447 -
2005 -

SUBJECTS
EMC 1456 Color, 910214, SN V920912

2104 -
210401 -  ..
210402 - EMC Monitor Use with CPU8
210403 -
210404 - Follow up ref SDS 32 9666.
210405 -
210406 - I will keep this monitor to run with CPU8.
210407 -
210408 -
210409 -
210410 -
210411 -
210412 -
2105 -

SUBJECTS
Windows 98 Operating System

2204 -
220401 -  ..
220402 - W98 On Hard Drive, Procedure to Install New Programs
220403 -
220404 - Follow up ref SDS 32 5656.
220405 -
220406 - Demonstrated process of using W98 program to install new software that
220407 - asks for the W98 CD, use the following location...
220408 -
220409 -                      g: 00 W98 WIN98
220410 -
220411 -
220412 -
220413 -
220414 -
220415 -
2205 -

SUBJECTS
Games Kath's Original hard Drive

2304 -
230401 -  ..
230402 - Games Set Up in "Games" Menu under Start
230403 -
230404 - Follow up ref SDS 32 8977, ref SDS 30 0001
230405 -
230406 - Reviewed games accessed from Start menu.
230407 -
230408 - There is a game CD Bob wants that Patty installed on the new hard
230409 - drive.  It was deleted when I formatted the drives to configure the
230410 - system on 990808. ref SDS 29 7530
230411 -
230412 - Sent letter, ref DIT 1, to Patty about games she installed.
230413 -
230414 -    [On 990817 followed up. ref SDS 34 5487]
230415 -
230416 -
230417 -
230418 -
2305 -

SUBJECTS
SDS on Kathleen's Computer
Rod's SDS records

2505 -
250501 -  ..
250502 - SDS Setup Again on Kathleen's Computer
250503 -
250504 - Follow up ref SDS 32 9749.
250505 -
250506 - Review procedures and show how to use the Group Manager.
250507 -
250508 - Suggest review of medical management for application.
250509 -
250510 - We did not do any of this stuff, because the CD ROM drive and printer
250511 - efforts failed, and this diverted attention.
250512 -
250513 -     [On 990822 did this review.
250514 -
250515 -
250516 -
250517 -
250518 -
2506 -

SUBJECTS
Set up Kathleen's Computer with JPS
Dial-up Networking

2705 -
270501 -  ..
270502 - JPS Dial Up - Alternet Internet Access
270503 -
270504 - Follow up ref SDS 32 7444, ref SDS 29 7444.
270505 -
270506 - Explained that Kathleen needs to get a local number for Sacramento.
270507 - This should be easy to do because JPS is a Sacramento firm.
270508 -
270509 -
270510 -
270511 -  ..
270512 - Procedures for uploading to Web
270513 -
270514 - Did not review this because the monitor and CD ROM drive crashed, per
270515 - above. ref SDS 0 5877
270516 -
270517 -
270518 -
270519 -
270520 -
270521 -
270522 -
2706 -

SUBJECTS
Dialer and Modem
Lanset on Kathleen's computer, 990808

2905 -
290501 -  ..
290502 - Lanset Dialer and Modem
290503 -
290504 - Follow up ref SDS 32 7250, ref SDS 29 7250.
290505 -
290506 - Did not review this issue.
290507 -
290508 - Can use either Netscape or Internet Explorer.
290509 -
290510 -
290511 -
290512 -
290513 -
290514 -
2906 -

SUBJECTS
Installation Netscape
Address Book, Import, Export

3105 -
310501 -  ..
310502 - Netscape Installation
310503 -
310504 - Follow up ref SDS 32 8944, ref SDS 29 8944.
310505 -
310506 - Kath asked how to use Netscape.
310507 -
310508 - Show procedures for email.
310509 -
310510 - How to send a letter.
310511 -
310512 -
310513 -
310514 -
310515 -
310516 -
3106 -

SUBJECTS
Install Office 97 under W98 on CPU #10
Office 97
Installation
Product Key

3507 -
350701 -  ..
350702 - Office 97 Installed
350703 -
350704 - Follow up ref SDS 32 9577, ref SDS 29 9577.
350705 -
350706 - Did not review this issue.
350707 -
350708 - All the apps listed on 990808, ref SDS 29 9577, are installed and can
350709 - be opened from the Start menu.
350710 -
350711 -
350712 -
350713 -
350714 -
350715 -
350716 -