CONTACTS 

SUBJECTS
586 Upgrade, 990429
System Setup
Evaluation 586 Upgrade

0705 -    ..
0706 - Summary/Objective
0707 -
070701 - Follow up ref SDS 23 0000, ref SDS 22 0000.
070702 -
070703 - Bob delivered new RW CD ROM drive.  It installed and ran successfully,
070704 - so we were able to configure the printer.  Printed announcement to
070705 - show Kathleen the system is now ready.  May have fixed vibration
070706 - problem.  Bob tested games and found they are working correctly.
070707 - Provided orientation on setting display configuration.  Bob also saw
070708 - how to install the CD drive, so this provides guidance for future
070709 - maintenance. Received letter from Patty that she is sending the
070710 - Mahjong game CD to Kathleen.
070711 -
070712 - Sent Bob and Kath sample web mail, ref DIT 1 0001, linked to this
070713 - record, and to Patty's letter. ref DRT 1 0001
070714 -
070715 -     [On 990822 reviewed ref DIT 1 0001 with Kathleen. ref SDS 24 4032]
070716 -
070717 -
070718 -
070719 -
0708 -
0709 -
0710 - Progress
0711 -
071101 -  ..
071102 - Evaluation of System - Pending Actions
071103 -
071104 - Follow up ref SDS 23 6965, ref SDS 22 4784.
071105 -
071106 - System runs well.  Have not encountered any crashes, nor vibration
071107 - problems reported when the system was delivered on 990801. ref SDS 13
071108 - 5478
071109 -
071110 -     [On 990822 reviewed all issues with Kathleen, including the letter
071111 -     to her and Bob, ref DIT 1. ref SDS 24 4032]
071112 -
071113 - The AMD 333 Mhz processor, 8.4G hard disk, 64MB of main memory, with
071114 - onboard sound and video adapters, including 8 MB of video ram, provide
071115 - a mid-range system that will support software for several years.  When
071116 - needed in a few years, another hard drive can be added that will
071117 - extend the life of the system.
071118 -
071119 - Adding 64 MB of RAM at a future time will improve performance of W98,
071120 - by reducing frequency of using swap file.
071121 -
071122 - See below on managing the hard drive. ref SDS 0 7562
071123 -
071124 - The large size fonts for menus and messages hopefully will enable Bob
071125 - and Kathleen to make good use of the monitor and video adapter
071126 - capabilities for high resolution graphics, see below. ref SDS 0 9788
071127 - ..
071128 - I was unable to find backup software for the RW CD ROM drive,
071129 - which was the main purpose in acquiring this feature. ref SDS 0 1960
071130 - It is recommended that backup capability be developed.  See also
071131 - explanation of IP Micro's problems below. ref SDS 0 2904
071132 -
071133 -      [On 990825 suggested using MS Backup. ref SDS 25 9765]
071134 -
071135 - The CD ROM drive is below market standards for conventional use, e.g.,
071136 - music, movies and installing programs, but will still work okay.  See
071137 - detailed analysis below. ref SDS 0 9774
071138 - ..
071139 - The fragile parallel printer port and monitor port plates,
071140 - present unusual and unnecessary problems in setup and servicing the
071141 - system, that require special attention.  See analysis below. ref SDS 0
071142 - 1948
071143 -
071144 -
071145 -     ..
071146 -    90 Days Free Technical Support for Windows 98
071147 -
071148 -    On 990810 Microsoft assigned 90 days of free technical support, so
071149 -    this can be applied to any further issues. ref SDS 19 1408
071150 -
071151 -    It is not expected this will be necessary.
071152 -
071153 -
071154 -     ..
071155 -    Pending Actions
071156 -
071157 -    1.  Save the System PC100 and other CDs, and floppy disks in a
071158 -        safe place so they are handy for future upgrades.
071159 -
071160 -    2.  Change to local access number for JPS Internet access.
071161 -
071162 -    3.  Need anti-virus program.
071163 -
071164 -    4.  Windows 98 CD is installed on the hard drive in...
071165 -
071166 -                g: 00 w98
071167 -
071168 -        This address should be used if it is necessary to re-install
071169 -        the operating system in the case of a system failure.
071170 -
071171 -        To install new programs that ask for the Windows 98 CD,
071172 -        enter...
071173 -
071174 -                g: 00 w98 win98
071175 -
071176 -        If you forget, about this situation, the upgrade CD for W98 you
071177 -        purchased can, also, be used for installing new programs, when
071178 -        the installation process asks for your Windows 98 program CD.
071179 -        So, it will not hurt anything to use the CD, if that is easier.
071180 -
071181 -    5.  Try to improve the stability of the parallel port printer
071182 -        plate, per above. ref SDS 0 4352
071183 -        ..
071184 -    6.  Request credit from IP Micro for failure to properly,...
071185 -
071186 -        a.  Assemble system hardware upgrade...
071187 -
071188 -            1.  Hard drive and floppy disk were not adequately secured
071189 -                in the case, which caused severe vibration, due to
071190 -                missing screws, as reported on 990818. ref SDS 0 8955
071191 -
071192 -            2.  Parallel and Monitor port connection plates are too
071193 -                fragile to support normal customer use. ref SDS 0 4352
071194 -
071195 -            [On 991127 system failed again. ref SDS 27 4664]
071196 -
071197 -        b.  Windows 98 Operating System Not Properly Installed.
071198 -
071199 -            1.  IP Micro installed w98 on the new hard drive as an
071200 -                "upgrade" over the existing defective w95 code, as
071201 -                discovered on 990807. ref SDS 16 2668  This conflicted
071202 -                with planning on 990524 that recognized w95 may have
071203 -                defective DLL files which require "clean" installation
071204 -                of w98. ref SDS 4 8747
071205 -
071206 -                Considerable time was incurred to discover through
071207 -                trial and error on 990806, ref SDS 15 0001, and
071208 -                eventually required starting over to re-install w98
071209 -                clean and setup the entire system again, as reported on
071210 -                990807. ref SDS 16 0001
071211 -
071212 -            2.  On 990806 g and h partitions were found not accessible.
071213 -                ref SDS 15 2898
071214 -
071215 -            3.  FAT32 feature was not configured, as reported on
071216 -                990806, ref SDS 15 4988, contrary to industry
071217 -                standards.  Customer was denied benefit Microsoft cites
071218 -                for upgrading to W98.
071219 -
071220 -            4.  Video drivers from PC100 CD were not configured, caused
071221 -                system to crash and led customer to expend considerable
071222 -                effort trouble shooting, as reported in the record on
071223 -                990801. ref SDS 13 5478
071224 -
071225 -                Professional installation should have avoided this
071226 -                problem.
071227 -
071228 -        Configuring an upgraded computer system entails a lot of
071229 -        careful work and analysis that takes time, and so is expensive.
071230 -        Customers want to minimize cost, which means minimizing labor.
071231 -        New systems avoid this delimma by avoiding the labor of
071232 -        analysis needed to correlate existing operability of programs.
071233 -        A manufacturer spends a lot of money to figure out how to
071234 -        assemble a computer system, and then spreads that expense
071235 -        across millions of systems by repeating the same steps over and
071236 -        over for every system, so it is practically nil.
071237 -
071238 -        Upgrading a system cannot spread out this expense.
071239 -        ..
071240 -        If you have expertise to assemble the system, then you
071241 -        can save money by just buying the hardware and operating
071242 -        system, and doing the labor intensive work of configuring it to
071243 -        your requirements on your own time.  A backup system is helpful
071244 -        for this, as well as having a record of past efforts that
071245 -        explains what needs to be done how to do it and what problems
071246 -        are encountered.
071247 -
071248 -        Missing screws, not configuring FAT32, g and h drives that
071249 -        don't work, not installing the operating system clean, reflect
071250 -        a confused effort that occurs when people hurry performing a
071251 -        complex tasks, in order to miminize labor costs, which has the
071252 -        effect of increasing profit.  A vendor owes the customer good
071253 -        faith performance of diagnostices to ensure operatiblity before
071254 -        releasing the product back to the customer, and to notify the
071255 -        customer of further improvements in order for the system to
071256 -        operate correctly.  These mistakes cannot be excused
071257 -
071258 -
071259 -
071260 -
071261 -
071262 -
071263 -
0713 -

SUBJECTS
Directory Management
Multiple Drives
W98 on I Drive
Multiple Drives, I: Drive

1307 -
130701 -  ..
130702 - Managing Hard Drive Partitions
130703 -
130704 - Attention should be given to avoiding overloading any one drive.
130705 -
130706 - If capacity drops below 100MB, on a drive, consideration should be
130707 - given to adding a hard drive and reconfiguring.
130708 -
130709 - Multiple drives is a protection measure, so if one partition fails it
130710 - does not impact other data.  The most likely area to fail on a system
130711 - is the one with the operating system, that is why I keep it by itself,
130712 - as reported on 990811. ref SDS 20 9666
130713 -
130714 - Since concern has been raised that installing W98 on the I drive may
130715 - be a cause of problems (see for example on 990612, ref SDS 9 0988), it
130716 - has been installed on C. ref SDS 20 9284  On 990811 we established
130717 - this is not the cause of system problems, both because that
130718 - installation has worked on 3 or 4 machines for 5 years, and because of
130719 - work on 990811. ref SDS 20 3808
130720 -
130721 - Having the operating system on drive C: will result in new programs
130722 - being installed on the C: drive, and so it will have the greatest
130723 - tendancy of running out of capacity, because W98 automatically adds
130724 - files to a directory called...
130725 -
130726 -       C:\Program Files
130727 -
130728 - If this is on the I: drive, and you later add a new hard drive to
130729 - increase capacity, discussed above. ref SDS 0 5232, then all of the
130730 - data on d, e, f, g, and h do not have to be backed up and reinstalled.
130731 -
130732 - There is, also, a tendancy for applications to install things in the
130733 - root directory of the C: partition.  Installing and removing programs
130734 - and creating temporary things to try, over time, proliforates entries
130735 - that make it nearly impossible to understand what belongs on the C:
130736 - drive root directory, with the result that drive C fills up because
130737 - you have no basis for deleting anything that is no longer needed.
130738 - ..
130739 - Since we have installed W98 on the C: drive, this will happen on
130740 - Kathleen's computer. Unless care is taken, in a few months, the system
130741 - will be a huge mess.
130742 -
130743 -    [On 990822 Kathleen asked about this. ref SDS 24 0468]
130744 -
130745 - Right now the only extraneous directory on c: is...
130746 -
130747 -                       C: PRINTFAC
130748 -
130749 - Which is for the Cannon printer.
130750 -
130751 -     We know this because it is the only extraneious directory and
130752 -     there are no other choices for it.
130753 -
130754 - Typically, on Welch systems, we install programs on H, in the
130755 - subdirectory 00, so we consolidate programs.
130756 - ..
130757 - Defragment drives daily, or at least once a week.
130758 -
130759 -     This can be done over night, so it does not interfere with using
130760 -     the system.  Select "All Drives" at the bottom of the menu list.
130761 -
130762 -
130763 - Restart the program once a day or every few days.
130764 -
130765 - This does not require turning it off, but that works, also.
130766 -
130767 -     Start,
130768 -        Shut Down
130769 -           Restart
130770 -
130771 - As applications are opened, RAM can become fragmented, similar to a
130772 - hard drive.  This slows down use of the system, as the processor
130773 - struggles to find open area of memory to run applications.
130774 -
130775 - Restarting the system works similarly to defragmenting the hard drive.
130776 -
130777 -     [On 990822 discussed this again. ref SDS 24 0468]
130778 -
130779 -     [On 991110 there was a problem shutting the system down with the
130780 -     wall switch. ref SDS 26 0972]
130781 -
130782 -     [On 991127 computer still has problems. ref SDS 27 4664]
130783 -
130784 -
130785 -
130786 -
130787 -
1308 -

SUBJECTS
Monitor
SVGA High Res Setting
Video Adapter Built-in on PC100 Motherboard
Video Configuration, EMC Monitor Not Recognized

1707 -
170701 -  ..
170702 - Display/Video Resolution 1024 x 768
170703 -
170704 - Follow up ref SDS 23 2244.
170705 -
170706 - Showed Bob the resolution settings we configured.
170707 -
170708 - He seemed to feel this is okay.
170709 -
170710 - Showed Bob how to modify Display settings from work on 990817.
170711 - ref SDS 23 0245
170712 -
170713 -
170714 -  ..
170715 - Registrtion of Viewsonic Monitor
170716 - Viewsonic Monitor Color Drivers
170717 -
170718 - Follow up ref SDS 23 9755, ref SDS 22 4784.
170719 -
170720 - Now that we have the CD ROM drive available, and the Viewsonic monitor
170721 - is properly configured, using the PC100 video adapter drivers
170722 - installed yesterday, ref SDS 23 6965 I ran the Viewsonic CD to set up
170723 - the special color drivers they provide for the monitor.
170724 -
170725 - Also, registered the monitor with Viewsonic online.
170726 -
170727 - Actually, not sure if the online registration worked, so Kathleen and
170728 - Bob might submit the printed registration as a backup.
170729 -
170730 -    [On 990822 reviewed with Kathleen. ref SDS 24 6000]
170731 -
170732 -
170733 -
170734 -
1708 -

SUBJECTS
Monitor
SVGA High Res Setting
Desktop Icon, Menu Text Size

1806 -
180601 -  ..
180602 - Menu and Icon Size Increased to Improve Visibility
180603 -
180604 - Follow up ref SDS 23 8966.
180605 -
180606 - Showed large size menu fonts and icons.
180607 -
180608 - Bob liked this.  I showed how to use the Display properties feature to
180609 - customize the desktop, using procedures in the record for yesterday.
180610 - ref SDS 23 8966
180611 -
180612 - Bob increased the font size for Desktop icons from 10 to 12.
180613 -
180614 -
180615 -
180616 -
180617 -
1807 -

SUBJECTS
Setup at Boot up, Del Key

1904 -
190401 -  ..
190402 - Setup, CMOS, BIOS Configuration, DEL Key
190403 -
190404 - Showed Bob how to open the CMOS setup screen by pressing the DEL key
190405 - at the beginning of the boot process.
190406 -
190407 - Bob saw the notice on the screen to press DEL to open setup.
190408 -
190409 - I used this to verify the system recognized the new RW CD drive.
190410 -
190411 - Explained it has auto detect.
190412 -
190413 - Advised typically guidance from a support professional is needed for
190414 - making changes to the CMOS settings.
190415 -
190416 - Occassionally, things can go wrong that require resetting functions,
190417 - such as the date and time.  Typically, technical support specialists
190418 - can give guidance on things to examine and modify.
190419 -
190420 -
190421 -
1905 -

SUBJECTS
Vibration, Hard Drive Not Properly Installed
8 GB Hard Drive upgrade

2205 -
220501 -  ..
220502 - Vibration Caused by Missing Screws from Hard Drive, Floppy Drive
220503 -
220504 - Follow up ref SDS 23 7845, ref SDS 22 2750.
220505 -
220506 - When we removed the back panel of the case, per below, ref SDS 0 4988,
220507 - we added 2 screws to secure the hard drive, and 1 more for the floppy
220508 - disk drive, that was also missing.
220509 -
220510 - I knew the screws were missing from the hard drive because when I
220511 - removed it on 990811 to configure Kathleen's original hard drive as a
220512 - slave, the new Fujitsu hard drive slid out of the case after removing
220513 - only the two screws on the top side of the case. ref SDS 20 3900
220514 -
220515 - This may be the cause of the vibration problem encountered on 990815.
220516 - ref SDS 22 2750, which was later reported to Jim at IP Micro on
220517 - 990817. ref SDS 23 7845
220518 -
220519 - Failure to properly secure system components violates industry
220520 - standards for servicability by the vendor.
220521 -
220522 - Bob got quite angry again about IP Micro's poor performance in making
220523 - the original installation, similar to work on 990815. ref SDS 22 5877
220524 - Kathleen suggested they should just forget about it because the system
220525 - is fixed now and they can simply not work with IP Micro again.
220526 -
220527 -
220528 -
220529 -
220530 -
220531 -
2206 -

SUBJECTS
PC100 Drivers for PC Chips Motherboard

2304 -
230401 -  ..
230402 - PC Chips Motherboard, PC 100 Drivers
230403 -
230404 - Follow up ref SDS 23 7933.
230405 -
230406 - Finally decided to remove the entire PC100 directory, because it is a
230407 - little daunting to figure out the specific stuff needed for the video
230408 - support.
230409 -
230410 - This means Bob and Kathleen need to store in a safe place this CD
230411 - along with others for the printer and the RW CD drive.
230412 -
230413 -
230414 -
230415 -
2305 -

SUBJECTS
Games Kath's Original hard Drive
Doom, 990809
Tiger Woods Golf, 990808
Mahjong, 990818

2707 -
270701 -  ..
270702 - Games In Menu under Start Tested Successfully
270703 -
270704 - Follow up ref SDS 23 5487, ref SDS 22 5487.
270705 -
270706 - See separate analysis of games on the CD drive.
270707 -
270708 - Bob tested the Doom game.
270709 -
270710 - It seems to work past the problems on 990801. ref SDS 13 5310  Bob was
270711 - very pleased and exuberant showing how well the game worked.
270712 -
270713 -    We discussed again avoding excessive force on the keyboard.
270714 -
270715 -    Bob said it is hard to hold back when he is getting a good score,
270716 -    and it is frustrating when things crash and he has to start over.
270717 -
270718 -
270719 - Bob tested Tiger Woods game.
270720 -
270721 - It seems to work in the manner Bob expects, which solves the problem
270722 - reported on 990801. ref SDS 13 3822
270723 -
270724 -
270725 -  ..
270726 - Mahjong Game - Patty is Sending CD
270727 -
270728 - Received ref DRT 1 from Patty, responding to my letter, ref DIP 2,
270729 - sent yesterday. ref SDS 23 5695
270730 -
270731 - Patty will send the CD with the Mahjong game to Kathleen, so I can
270732 - install it on Kath's computer. ref DRT 1 8484
270733 -
270734 -
270735 -
270736 -
270737 -
2708 -

SUBJECTS
CDR Drive Acquisition SN 00385 042015
Install
CD ROM Drive Setup in CMOS Failed, F1 Warning Message on Boot Up
CD RW Drive, 990818

3107 -
310701 -  ..
310702 - CD ROM RW Drive Installation
310703 -
310704 - Follow up ref SDS 22 5877.
310705 -
310706 - Recieved new RW CD ROM drive from Bob.
310707 -
310708 -     Manufacturer...     Smart and Friendly
310709 -                         20520 Nordhoff St.
310710 -                         Chatsworth, CA  91311
310711 -
310712 -       Technical Support  800 592 9448    24 hours 365 days a year
310713 -
310714 -     Date of manufacture...  May, 1999
310715 -
310716 -     Model.............. CD RW 2224    10444566*
310717 -
310718 -     Serial Number...... 00385 042015
310719 -
310720 -
310721 - Smart and Friendly has a web site...
310722 -
310723 -
310724 -                     http://www.smartandfriendly.com
310725 -
310726 -
310727 - Jumper settins are shown on the top of the drive.
310728 -
310729 - Jumper is set for Master
310730 -
310731 - ..
310732 - Removed the original defective CD ROM drive.
310733 -
310734 - It was secured with screws on both sides of the case, so to remove it
310735 - we had to remove the panel on the back of the case.
310736 -
310737 - This led to adding some screws for the hard drive and for the floppy
310738 - drive, to eliminate this as a possible cause of vibration, per above.
310739 - ref SDS 0 8955
310740 -
310741 - CD RW Drive booted and ran correctly.  This solved problem encountered
310742 - on 990815, ref SDS 22 5877, and permitted completing installation of
310743 - the Cannon printer, which could not be done on 990815, because we
310744 - needed the CD drive to install drivers. ref SDS 22 0222
310745 -
310746 -
310747 -      ..
310748 -     Software Installation for CD ROM Drive
310749 -
310750 -     I looked at the software CD that came with the Smart and Friendly
310751 -     CD RW ROM drive.
310752 -
310753 -     Installed following...
310754 -
310755 -           Easy CD Creator
310756 -           Standard Edition
310757 -           Adaptec
310758 -
310759 -               Disc to disc copies
310760 -               Audio CD creation
310761 -               Content distribution
310762 -               Data archival
310763 -               Audio restoration
310764 -               Audio editing
310765 -
310766 -           MGI Photo Suite SE
310767 -
310768 -               Content distribution
310769 -               Data archival
310770 -
310771 -           Diamond Cut Enhance, CDR
310772 -
310773 -               Audio editing
310774 -
310775 -           MediaPath, MediaAgent
310776 -
310777 -               CD ROM networking and title management
310778 -
310779 -               Decided not to install this because it seemed to entail a
310780 -               process of authorizing access by others.  Kathleen generally
310781 -               opposes this kind of activity.
310782 -
310783 -               Bob and Kathleen can review this later and decide whether
310784 -               to install this feature.
310785 -
310786 -           ECI Disc Inspector Pro
310787 -
310788 -               Verification of data written to CD under W98
310789 -
310790 -  ..
310791 - Backup Software Not Available for Smart and Friendly RW CD Drrve
310792 -
310793 - There is no software on Smart and Friendly's installation CD that
310794 - supports backup, like the Spressa program, nor direct transfer of data
310795 - using DOS commands, like ABCD for the Sony RW CD ROM drive in CPU11,
310796 - installed on 990309. ref SDS 1 6136
310797 -
310798 -
310799 - Called Technical Support       800 592 9448
310800 -
310801 - Got message saying their hours are 8 - 5, rather than 24 hours per
310802 - day, as advertized.
310803 -
310804 -      Got call back next day and talked to Lynn in Technical Support.
310805 -
310806 -      Drive Image is a program for doing an image backup.  She said
310807 -      Easy CD Creater has drag and drop copy capability, similar to
310808 -      ABCD.  She is unaware of any software that specifically supports
310809 -      the Smart and Friendley RW CD drive for conventional backup
310810 -      operations.
310811 -
310812 -      Lynn suggested calling Bob Vogler in sales... 818 734 2210
310813 -
310814 -      Called Bob and left message...
310815 -
310816 -      Got response from Bob saying Drive Image is the only backup
310817 -      program that is supported by the Smart and Friendly RW CD ROM
310818 -      drive.
310819 -
310820 -
310821 - Logged onto Smart and Friendly web site to look for backup software
310822 - comparable to Spressa for Sony's RW CD drive. ref SDS 1 6136
310823 -
310824 -       ..
310825 -      Easy CD Creator Deluxe - Supports Backup
310826 -
310827 -      There is a link to the following address...
310828 -
310829 -         http://www.adaptec.com/products/overview/ecdc.html
310830 -
310831 -      ...that offers an upgraded RW CD program called...
310832 -
310833 -               Easy CD Creator Deluxe
310834 -
310835 -      It supports backups, and the following features...
310836 -
310837 -          ... goes way beyond the software that came with your
310838 -          CD-Recorder. It lets you turn LPs into CDs, share CD photo
310839 -          albums and send video postcards on CD to friends and family.
310840 -          Easy CD Creator makes it easy to copy from one CD to another.
310841 -          And when it comes to backing up important files, there's
310842 -          nothing better than a virtually indestructible CD.
310843 -
310844 -      Price is $99
310845 -
310846 -
310847 -
310848 -  ..
310849 - Utility of CD RW Drive Diminished by Lack of Backup
310850 -
310851 - The purpose for getting a Read Write CD ROM drive rather than a
310852 - conventional CD drive was to backup the system, discussed on 990815.
310853 - ref SDS 22 5161
310854 -
310855 - The software that comes with the Smart and Friendly CD drive does not
310856 - include the backup feature.  Research on the web site shows that it
310857 - costs $99 to get upgraded software that supports backup capability...
310858 - ref SDS 0 5933  It is unclear whether this backup even if purchased
310859 - would provide true backup support.
310860 -
310861 - The upgraded software may be good to have on its own merits.  Usually,
310862 - low priced hardware provides software with minimal support.
310863 -
310864 - The Smart and Friendly CD ROM drive reads at 24x speed.  The current
310865 - market has drives that reach over 60x, which improves performance by
310866 - several fold, and is most evident when running game programs and
310867 - movies that use the CD. Experience using the new Smart and Friendly
310868 - 24x speed can indicate how important it is to have a faster system.
310869 -
310870 - I installed the Tiger Woods game on the hard drive, so it will run as
310871 - fast ast it can.  This is about 500MB though.  Other games may come
310872 - along that make more sense not to install on the hard drive, and to
310873 - instead run them on the CD drive.  The speed of the CD ROM drive then
310874 - becomes a factor in the satsifaction of playing the game.
310875 -
310876 - One scenario to consider is to return the Smart and Friendly RW CD ROM
310877 - drive, and purchase a less expensive, but faster conventional CD ROM
310878 - drive.  These are available for $60, plus or minus, and will do a
310879 - better job with ordinary uses of CD ROM drives.  In 6 months or so,
310880 - prices of high-end RW CD ROM drives may be more reasonably priced.  I
310881 - recommend getting a Sony RW CD drive because it includes Spresss
310882 - backup software.  This would be installed as a second drive, so you
310883 - have a two drive system, that permits copying CDs.
310884 -
310885 - You may still be able to copy CDs using the current configuration with
310886 - a single CD ROM drive, by copying the CD to the hard drive, then
310887 - copying it back to another CD.  You need to research this method
310888 - before applying it.
310889 -
310890 -
310891 -
3109 -

SUBJECTS
Printer, Cannon
Frigile Printer Monitor Port Connection Plates

3405 -
340501 -  ..
340502 - Printer Setup and Test
340503 -
340504 - Follow up ref SDS 22 0222.
340505 -
340506 - After we got the CD RW drive installed, above, ref SDS 0 9744, we
340507 - completed installation of the Cannon printer by running the software
340508 - CD that has system drivers.
340509 -
340510 - The print test ran successfully.
340511 - ..
340512 - We installed the Home programs package which includes a section
340513 - for printing customized greeting cards.
340514 -
340515 - Tested this by preparing an announcement card that says we got the
340516 - printer configured successfully.
340517 -
340518 -
340519 -
340520 -
3406 -

SUBJECTS
Printer, Cannon
Frigile Printer Monitor Port Connection Plates
Monitor, Viewsonic G773, SN DJ91650252

3706 -
370601 -  ..
370602 - Printer Parallel Port Connection is Fragile - Needs Improvement
370603 -
370604 - I showed Bob the problem of the parallel port connection plate.
370605 -
370606 - Since the printer adapter is built into the AMD PC Chips 100
370607 - motherboard, there is only a ribbon connector socket held in place by
370608 - a thin metal plate for connecting the printer cable to the computer.
370609 - The connector plate is really too fragile to apply the typical force
370610 - needed to make this connection.
370611 -
370612 - I removed the parallel port and bent the anchor leg back into
370613 - alignmetn which was deformed from prior connections of the printer and
370614 - the Direct Cable Connection for transferring files.
370615 -
370616 - We had the case disassembled and so could reach in and provide backup
370617 - support to make the connection.  I also fixed the screw fasteners, so
370618 - they are firmly held for using the screw anchors.  But, it still takes
370619 - considerable force to make the connection.
370620 -
370621 - IP Micro can be asked to install a more stable port socket plate.
370622 -
370623 - Maybe Bob can go to Fry's and ask around to see if there is a heavier
370624 - member for this type of application.
370625 -
370626 - If not, then, then he and Kathleen need to remember to be careful,
370627 - when connecting the parallel cable, to avoid bending the printer port
370628 - plate.  May have to install it with the case side panel removed, so
370629 - that the printer port socket plate can be held in place from within
370630 - the computer case, while pushing the cable connection onto the port
370631 - socket, then replace the side panel of the case.
370632 -
370633 -
370634 -
370635 -
370636 -
370637 -
3707 -