CONTACTS 

SUBJECTS
Software Installation
586 Upgrade, 990429
Hard Drive upgrade, 8 GB
W98 Crashing when Downloading from Internet
EMC 1456 Color, 910214, SN V920912
586 Upgrade, 990429
8 GB Hard Drive upgrade

1209 -    ..
1210 - Summary/Objective
1211 -
121101 - Follow up ref SDS 25 0000, ref SDS 24 0000.
121102 -
121103 - Completed configuration of system.  Changed size of drive partitions
121104 - so there is better balance.  Applied FAT32 disk format for more
121105 - efficient file storate and performance under W98.  Formatted I drive
121106 - and installed W98 on I.  This eliminated impact of problems upgrading
121107 - from prior W95 which contributed to recent problems.  Set up main
121108 - programs, including dial-up networking for Internet access, and web
121109 - browsers. Both Internet Explorer and Netscape can be called.
121110 -
121111 - Installed current SDS program, but at this time I have lost Kathleen's
121112 - former records. They are still on the hard drive that was replaced.
121113 - It might be easiest to take the drive to a vendor and ask them to
121114 - offload the SDS data to a CD.  We have the other files and letters,
121115 - so we just need the SDS data base.
121116 -
121117 - Recommend Netscape be used for primary web browser, and for email.
121118 - Eudora is installed in Start Programs, and can be used also.  FTP
121119 - operation is installed.
121120 -
121121 -      [On 990809 installed games and audio. ref SDS 26 0001]
121122 -
121123 -
121124 -
121125 -
121126 -  ..
1212 -
1213 -
1214 - Evaluation
1215 -
121501 - System Fairly Stable, Monitor Too Slow, Poor Graphics
121502 -
121503 - System is running much better.  It can be turned on and off without
121504 - crashing everytime, which is a big improvement.  There is still an
121505 - occassional failure on an operation that runs continuously.
121506 -
121507 -     [On 990810 it all crashed again. ref SDS 27 0741]
121508 -
121509 -
121510 - A likely cause is the network.
121511 -
121512 -     [On 990811 Microsoft discovered that W98 identified the network
121513 -     card incorrectly and is not recognizing the correct assignment of
121514 -     drivers. ref SDS 28 1260]
121515 -
121516 -
121517 -        1.  When I transferred SDS records overnight, we got a crash.
121518 -            ref SDS 0 9072, and
121519 -
121520 -        2.  When Office 97 files were copied from CPU11, so we could
121521 -            use the Office 97 upgrade CD, there was a similar crash,
121522 -            that didn't matter, because we only needed a few program
121523 -            files for the upgrade CD to accept the operation as an
121524 -            upgrade. ref SDS 0 8382
121525 -
121526 -        3.  Installing FTP program update, caused a program crash, per
121527 -            ref SDS 0 7140.
121528 -
121529 -        4.  Installing Lanset Internet program, could not read the CD
121530 -            becasue monitor does not support current graphic standards.
121531 -            This did not crash the system, but had to use a work
121532 -            around. ref SDS 0 7128
121533 -
121534 -        5.  When Lanset was configuring itself, W98 crashed after files
121535 -            were copied from the CD, W98 crashed. ref SDS 0 7842
121536 -
121537 - In all cases, reboot was successful, and did not require Safe Mode,
121538 - indicating we have more stable installation. This may further point to
121539 - the monitor as likely cause of prior problems, in combination wtih
121540 - commingling w95 and w98 operating systems.  File transfer entails the
121541 - monitor constantly receiving instructions, and this may be the cause
121542 - of failure.
121543 -
121544 - Graphics on monitor are very, very poor.
121545 -
121546 - An upgraded 17" monitor can be purchased for between $180 and $230.
121547 -
121548 -     [On 990810 Bob is getting new monitor. ref SDS 27 7944]
121549 -
121550 -     [On 990810 system failed again. ref SDS 27 0741]
121551 -
121552 -     [On 990811 system configured properly. ref SDS 28 0001]
121553 -
121554 -
121555 -
1216 -
1217 - Progress
1218 -
121801 -  ..
121802 - Re-install W98 on Kath's Computer - Changed to FAT32
121803 -
121804 - System is still not working properly.
121805 -
121806 - Decided to format the i: drive and install from scratch.  This may
121807 - risk loosing some of Kathleen's programs.
121808 -
121809 - Benefit will be using FAT32 protocol which saves disk space relative
121810 - to FAT16, which, for some reason, IP Micro failed to do.
121811 -
121812 - Initially, tried the drive converter program on drives c, d, f, g, h,
121813 - but not on e, because for some reason e: was only 8%, or 500BM. The
121814 - conversion program said the drive is too small.  The program would not
121815 - convert the i drive, evidently because the operating system is
121816 - installed on i.
121817 -
121818 -      [On 990811 moved W98 to c: drive. ref SDS 28 9284]
121819 -
121820 - This makes a messy installation.
121821 -
121822 - Somehow installing w98 on one pass the c: drive got lost.  It was no
121823 - longer recognized.  Fdisk saw the partition, but we could not format
121824 - it, nor read and write to the drive, so I had to use fdisk to delete
121825 - it as the Primary paritition, and then create it again.  This resulted
121826 - in loosing the data.
121827 -
121828 -      [On 990815 Bob cited a game program Patty installed, that he
121829 -      wants to put back. ref SDS 29 5487]
121830 -
121831 - Ran fdisk again to change all of the drive partitions to near 1 GB, so
121832 - that all of them can be FAT32.
121833 -
121834 - After installing W98 from scratch, I booted the program several times.
121835 - It ran fine, until about the 3rd or 4th boot.  We got another system
121836 - crash on boot up.  This may suggest incompatibility with the video
121837 - driver and the monitor.
121838 -
121839 -
121840 -
1219 -
1220 -
1221 - 0829
1222 -
122201 -  ..
122202 - Configure Kath's Computer Per CPU10
122203 -
122204 - Set this up on the desk so we can hopefully network the systems to
122205 - transfer files.
122206 -
122207 - I am worried that we have lost the Golf game Bob likes that he and Ed
122208 - played alot a few years ago.
122209 -
122210 - May be able to get it back somehow from original hard disk.
122211 -
122212 -      [On 990811 got it all back and installed. ref SDS 28 9667]
122213 -
122214 -
122215 - We are configuring this like CPU10, which was set up on 990114.
122216 -
122217 -
122218 -
122219 -
1223 -

SUBJECTS
Product Key
CD for Rod's CPU11 Replaced Vendor Supplied Program
W98 CD Setup Code Installed on G Drive
C Drive for W98

1607 -
160701 -  ..
160702 - W98 Installed on CPU10 using OEM CD Disk for CPU11
160703 - Setup Code on Hard Drive for Future Installations and Service
160704 -
160705 - Follow up ref SDS 8 0408.
160706 -
160707 - Yesterday, on 990707, I spent about 15 hours diagnosing the computer.
160708 - to solve the problem reported on 990806. ref SDS 24 5310
160709 -
160710 - Finally had to format the drives and start over.
160711 -
160712 - W98 Installation, Selected Custom...
160713 -
160714 - Used the OEM CD for CPU11, rather than the upgrade CD they bought from
160715 - IP Micro.
160716 -
160717 -
160718 -      Product Key     rt9x4 xm2m3 vhjx7 q626p hptwg
160719 -
160720 - ..
160721 - Put W98 setup code for future upgrades and maintenance on...
160722 -
160723 -
160724 -                     g: 00 W98
160725 -
160726 -
160727 - If Patty or somone in the future installs new software, the string to
160728 - specify for the location of W98 CD is...
160729 -
160730 -
160731 -                     g: 00 W98 WIN98
160732 -
160733 -
160734 - Omitted Web for TV because it is showing up on the screen each time
160735 - the system is powered up.
160736 -
160737 - Finally got a stable installation after a number of tries, per above.
160738 - ref SDS 0 7530 also "evaluation." ref SDS 0 9666
160739 -
160740 - Went ahead and configured User environment.
160741 -
160742 -
160743 -
160744 -  ..
160745 - Programs From Original Hard Drive Omitted
160746 - Transferred SDS Program and Diary Files
160747 -
160748 - Follow up ref SDS 8 3264.
160749 -
160750 - Since we could not get Kath's computer to run at all, had to delete
160751 - everything and start over.
160752 -
160753 - I was able to save some program files that were on the I drive, which
160754 - I moved to H: then to C: so that I could use fdisk to change the
160755 - partitions to sizes that support FAT32.
160756 -
160757 - Hopefully the Tiger Woods golf game will be oaky.
160758 -
160759 -     [On 990810 difficulty getting original files. ref SDS 27 9667]
160760 -
160761 -     [On 990811 got SDS files, games and other files from the original
160762 -     hard drive. ref SDS 28 9667]
160763 -
160764 -
160765 -
160766 -
1608 -

SUBJECTS
Y2K Control Panel Regional Settings
CPU #2 Y2K W98 Fix 990808

1805 -
180501 -  ..
180502 - Y2K Fixed Possible Problem in W98
180503 -
180504 - Follow up ref SDS 23 0001.
180505 -
180506 - Applied fix to Regional Settings reported on 990806 that may be needed
180507 - to avoid Y2K problem on W98. ref SDS 23 0001
180508 -
180509 -
180510 -
180511 -
180512 -
180513 -
1806 -

SUBJECTS
Video Configuration, EMC Monitor Not Recognized
Monitor
Video Drivers/Adapter

2106 -
210601 -  ..
210602 - Video Hardware Acceleration May Cause System to Crash
210603 - Configure Video Driver for EMC Monitor, No Specific Fit
210604 -
210605 - Follow up, ref SDS 8 1589
210606 -
210607 - I checked the monitor display settings.
210608 -
210609 - W98 shows the monitor is unknown.
210610 -
210611 - The monitor has an emblem on the front...
210612 -
210613 -
210614 -                      EMC
210615 -
210616 -
210617 - There is no organization for manufacture evident on the monitor.  The
210618 - back says it is made in Japan.
210619 -
210620 - This was likely purchased from IP Micro on one of the upgrades a few
210621 - years ago.
210622 -
210623 - There is a setting in the monitor display for lower the level of
210624 - acceleration.  I tried shifting this to a lower range of acceleration,
210625 - and booted the computer several times.  This seems to stop the system
210626 - from crashing on boot up, but the screen flickers.
210627 -
210628 - The record shows we purchased the EMC monitor on 910214.  So, it is
210629 - nearly 8 years old. ref SDS 1 0001
210630 -
210631 -
210632 - Since the EMC monitor is not recognized by W98, and since the video is
210633 - built into the mother board, the only control we seem to have is the
210634 - degree of acceleration to apply.
210635 -
210636 - It appears we need to slow this down, in order to stop the thing from
210637 - crashing. There is also a noticable flicker in the screen. also
210638 - flickers.
210639 -
210640 - To change the acceleration setting...
210641 -
210642 -     Right click on a blank spot on the desktop.
210643 -
210644 -     This brings up a menu for configuring the video display.
210645 -
210646 -     Select Settings...
210647 -
210648 -           Advanced
210649 -
210650 -                Performance
210651 -
210652 -       This section has a heading "Graphics" and a slide bar with the
210653 -       title "Hardware acceleration:
210654 -
210655 -       Typically this is set to "Full"
210656 -
210657 -       The description says...
210658 -
210659 -           Basic accelerator functions:  Usethis setting to correct
210660 -           more severe problems, such as unexpected errors in programs.
210661 -
210662 -       I set this on the next to lowest option.
210663 -
210664 - I think a lot of the problems with Doom and not booting correctly was
210665 - due to video issues.  When the CPU was configured by IP Micro, they
210666 - did not have the monitor.
210667 -
210668 - When Patty and Ken worked on the CPU in SC, they did not have the
210669 - monitor.
210670 -
210671 - As a result, neither IP Micro nor Patty and Ken experienced the
210672 - problems that occur using the EMC monitor, which is about 9 year old
210673 - technology.
210674 -
210675 - Kath and Bob may wish to consider getting a bigger monitor for about
210676 - $200.
210677 -
210678 - I will try to experiment with the Nokia monitor to see if this helps.
210679 -
210680 -
210681 - Video adapter Changed from VGA to SVGA.
210682 -
210683 -     Open the display menu.
210684 -
210685 -     Select Settings...
210686 -
210687 -           Advanced
210688 -
210689 -                Adapter
210690 -
210691 -     This has an option for generic SVGA.  I installed it.  After
210692 -     rebooting the system, we can open Display Properties and the
210693 -     Screen Area permits selecting larger settings.
210694 -
210695 - Tried selecting svga, instead of vga, so we can use a little bigger
210696 - screen using 800 x 600.  This did not display well, so changed back
210697 - to 480 x 600.
210698 -
210699 -
210700 -
210701 -
210702 -
2108 -

SUBJECTS
Network, W95, EtherPCI
Ethernet Card, Fast EtherLink XL, PCI
Network, EtherPCI LAN
Network Failing on CPU11 Connect to Kath's Computer
Mapping Drives on Network
Network Configuration

2809 -
280901 -  ..
280902 - Network using Netbui Configuration
280903 -
280904 - Follow up ref SDS 8 6149, ref SDS 7 8096.
280905 -
280906 - During setup, above, ref SDS 0 0408, made network identification...
280907 -
280908 -             Computer name:  10
280909 -
280910 -             Workgroup:      NTWELCH
280911 -
280912 - Used information on configuring CPU10 to connect to CPU11, to
280913 - configure Kathleen's computer, which I have named CPU10 for
280914 - convenience, because that is how CPU11 is configured, per work 0n
280915 - 990114. ref SDS 8 6149
280916 -
280917 - We are having erratic performance using Netbui, where both cpus show
280918 - up in Network, but neither can read across the network, similar to
280919 - report on 990120. ref SDS 11 5516
280920 -
280921 - On 990119 Microsoft reported that W98 is incompatible with the 3COM
280922 - network card in CPU11 for netbui. ref SDS 10 2920
280923 - ..
280924 - Will try removing Netbui and installing only TCP/IP, as reported
280925 - on 990121. ref SDS 12 8664
280926 -
280927 - This did not work, as it did on CPU10.
280928 -
280929 - Possibly the reason is that we need to add an IP address, as reported
280930 - on 990119. ref SDS 10 7210
280931 -
280932 - CPU11 is finding CPU10 (Kath's computer), but when data transfer
280933 - begins, after a few files are transmitted, there an error message
280934 - that says CPU10 cannot be found.  So, in effect, it is just lost.
280935 -
280936 - One reason may be that we had the network card was installed when W98
280937 - was installed.  There is an instruction somewhere, perhaps in one of
280938 - the telecons that says to remove the card, and then let W98 recognize
280939 - the card as a new device. ref SDS 12 8931
280940 -
280941 - If time permits, will try this.
280942 -
280943 - Instructions on trouble shooting are on 990118. ref SDS 9 6305
280944 -
280945 - Another problem may be the incorrect device driver for the audio
280946 - adapter, per below. ref SDS 0 7944
280947 -
280948 -    [On 990819 could not get network to run. ref SDS 30 0001]
280949 -
280950 -
280951 -
280952 -
2810 -

SUBJECTS
Direct Cable Parallel Port Connection
Direct Cable Parallel Port Connection

3005 -
300501 -  ..
300502 - Direct Cable Connection, Parallel Port Worked
300503 -
300504 - Tried the direct cable program, which is in Communication under
300505 - Accessories, but it requires a speical parallel cable, which we do
300506 - not have.
300507 -
300508 - Actually, we do have a yellow cable that at least the right connectors
300509 - that can wire the two parallel ports together.
300510 -
300511 - Instructions for installing this feature, when it was not installed
300512 - with the original setup, are in w2k Help under.....
300513 -
300514 -
300515 -                      Direct Cable Connection
300516 -
300517 -
300518 -    1.  Open Network and Dial-up Connections
300519 -
300520 -        Use right mouse button to open a menu for Network, and click
300521 -        the left button on Properties to open it.
300522 -
300523 -        This opens a listing called:  Network and Dial-Up Connections
300524 -
300525 -        The first item listed is:   Make New Connection
300526 -
300527 -    2.  Make New Connection
300528 -
300529 -        Double click on this, and then click on "Next."
300530 -
300531 -        This opens Network Connection Wizard that has a list of
300532 -        options for various types of connections.
300533 -
300534 -    3.  Connect Directly to Another Computer
300535 -
300536 -        Select this choice, which is at the bottom of the list, and is
300537 -        described in w2k as "Connect using serial, parallel or
300538 -        infrared port.
300539 -
300540 -
300541 - Tried it.
300542 -
300543 - Clicking on the application brings up instructions that accomplish
300544 - the connection.
300545 -
300546 - This worked.
300547 -
300548 - We get an identical screen that uses the same mapping between the two
300549 - computers that is set up for the network.  This is just an alternate
300550 - way to make the connection.
300551 -
300552 - We can transfer data to set up Kath's computer using the parallel
300553 - port.
300554 -
300555 - It is much slower though.
300556 -
300557 -
300558 -
300559 -
300560 -
3006 -

SUBJECTS
SDS Records Deleted, Need Recovery Original Records
SDS on Kathleen's Computer
Rod's SDS records

3406 -
340601 -  ..
340602 - SDS Environment Configured
340603 -
340604 - Used the parallel network connection to transfer...
340605 -
340606 -          SDS program
340607 -
340608 -               c: 00 10  Medit program files
340609 -               c: 01 02  Batch routines
340610 -               c: 01 04  SDS development macros
340611 -               c: sd 01  SDS program files
340612 -               c: sd 03  SDS routines
340613 -
340614 -               d: sd 08 00101   Rod
340615 -
340616 -                   Initially, we have lost Kathleen's SDS records, but
340617 -                   she wants them they are on the hard disk and we may
340618 -                   be able to get them, per work on 990807. ref SDS 25
340619 -                   6510
340620 -                   ..
340621 -                   Transfered this overnight, from about 0215,
340622 -                   when I went to bed, until OA 0810 when I got up.
340623 -
340624 -                   The system reported an illegal operation, which
340625 -                   reflects the video problem.  It actually seems to
340626 -                   have transferred everything.
340627 -
340628 -                   We need Kathleen's SDS records.
340629 -
340630 -                   She called the next day and said she has a sort of
340631 -                   book in the diary, and so we need to recovery this
340632 -                   stuff.
340633 -
340634 -               h: sd 02
340635 -               h: sd 04
340636 -               h: sd 05
340637 -               h: sd 06 00101
340638 -               h: sd 07
340639 -               h: sd 09
340640 -
340641 -          Company...
340642 -
340643 -               f: 02
340644 -               f: 03
340645 -               f: 04
340646 -
340647 -             This section appended my records to those that were
340648 -             already on the computer, so some of Kathleen's records
340649 -             are still there.  These would be correspondence.
340650 -
340651 -          Personal...
340652 -
340653 -               g: 08
340654 -
340655 -          MS Dos Prompt on Task bar
340656 -
340657 -          SDS Group Manager on Task bar
340658 -
340659 -          Medit on Task bar
340660 -
340661 -          Calendar on desktop
340662 -
340663 -
340664 -
340665 -
340666 -
3407 -

SUBJECTS
Dialer and Modem
Lanset on Kathleen's computer, 990808

3605 -
360501 -  ..
360502 - Lanset Dialer and Modem
360503 -
360504 - Follow up ref SDS 8 3008.
360505 -
360506 - Will get the modem going.
360507 -
360508 - Where to put it...
360509 -
360510 -               H: 00 LC
360511 -
360512 -     Decided to put this on c: to make use of the resources, and to
360513 -     avoid a crash of this thing infecting other stuff, and vice versa.
360514 -
360515 -     On 990811 W98 wound up getting installed on c:, so put Lanset on
360516 -     h: afterall.
360517 -
360518 -
360519 - ..
360520 - Kathleen's Instructions for setting up ISP connection...
360521 -
360522 -      Conntect to Lanset
360523 -
360524 -      Enter Username and password
360525 -
360526 -             kathyswan             utswan
360527 -
360528 -           Use lower case, no spaces or punctuation
360529 -
360530 -      Properties, open
360531 -
360532 -           Type local "H" in step 2
360533 -
360534 -           Click OK
360535 -
360536 -      Click Connect
360537 -
360538 -      Email - check on mail box on homepage and...
360539 -
360540 -      Use Lanset Web mail
360541 -
360542 -      916 526 0110   605 0110 (maybe backup)
360543 -
360544 -
360545 - Actually, Kath's instructions on the back of a document with the
360546 - following informtion...
360547 -
360548 -
360549 -                    Lanset Communications
360550 -                    5011 Auburn Blvd
360551 -                    Sacramento, CA  95841
360552 -                    916 338 2180
360553 -                    Toll Free 877 252 6738
360554 -
360555 -                    http://www.lanset.com
360556 -
360557 -
360558 - This a an Information Sheet.
360559 -
360560 -
360561 -                    Technical Support
360562 -
360563 -                       Sacramento    916 338 2180
360564 -
360565 -                       Outside Sacramento
360566 -
360567 -                                     877 252 6738
360568 -
360569 -                       http://support@lanset.com
360570 -
360571 - ..
360572 - Connection Resources
360573 - 
360574 -      Netmask:   255.255.255.0
360575 -
360576 -      Primary DNS:  209.160.23.2
360577 -
360578 -      Incoming POP3 Server:  mail.lanset.com
360579 -
360580 -      Outgoing SMTP Server:  mail.lanset.com
360581 -
360582 -      NNTP News Server:      news.lanset.com
360583 -
360584 -      Bay Area News Server:  baynews.lanset.com
360585 -
360586 - User name and User ID are in Lanset instruction notice, ref OF 1 7866,
360587 - and per above. ref SDS 0 5440
360588 -
360589 -       This information is used to cofigure Netscape below. ref SDS 0
360590 -       8944
360591 -
360592 - ..
360593 - During installation, got a message saying...
360594 -
360595 -         Warning:  The "title" bitmap has 8 bits per pixel, it must be
360596 -         changed to 4BPP (16 colors)
360597 -
360598 -     This is another manisfestation of the monitor problem that is
360599 -     causing system crashes.
360600 -
360601 -
360602 - Called   877 252 6738
360603 -
360604 - Talked to Bob
360605 -
360606 - He said the monitor or video card does not support 16 bit colors, so
360607 - we have to bypass the Lanset intitialization routine.
360608 -
360609 - Use Explorer to list the files on the CD.
360610 -
360611 -     Cannot use My Computer, because it executies anything on the CD,
360612 -     and we want to select what is to be executed.
360613 -
360614 -     Explorer only lists files.
360615 -
360616 -     Open directory...  win32
360617 -
360618 -     Execute...         ie.exe
360619 -
360620 -         [On 990811 used same procedure again. ref SDS 28 7250]
360621 -
360622 - Set up says to install IE
360623 -
360624 -     Since we already have IE installed, called Technical Support.
360625 -
360626 -     Talked to Chris.
360627 -
360628 -     He said Lanset only upgrades IE on the system, it does not create
360629 -     a separate set of programs.
360630 -
360631 -
360632 - Launched installation.
360633 -
360634 - Program files were copied successfully from CD.
360635 -
360636 - System rebooted automatically.
360637 -
360638 - Lanset continued installation after W98 came up.
360639 - ..
360640 - W98 crashed when about 50% of Lanset installation was complete,
360641 - during the operation that updates the operating system.
360642 -
360643 - Got following message...
360644 -
360645 -                          Windows
360646 -
360647 -
360648 -    An exception 0E has occurred at 0028:C0015232 in VxD---.  This was
360649 -    called from 0028:C00509E4 in VxD---.  It may be possible to
360650 -    continue normally.
360651 -
360652 -       •  Press any key to attempt to continue.
360653 -
360654 -       •  Press Ctrl Alt Del to restart your computer.  You will lose
360655 -          nay unsaved information in all applications.
360656 -
360657 -
360658 -                      Press any key to continue
360659 -
360660 -    This is the monitor problem.
360661 -
360662 -
360663 - Pressed Enter.
360664 -
360665 - This failed.
360666 -
360667 - Tried Ctrl Alt Del.
360668 -
360669 - This failed.
360670 -
360671 -
360672 - Pressed reset on CPU.
360673 -
360674 - System came up in regular mode, rather than Safe mode.
360675 -
360676 -
360677 - Updating system files continued.
360678 -
360679 - Seems to have run successfully.
360680 -
360681 - Created new desktop icons for...
360682 -
360683 -                  Lanset
360684 -                  Internet Explorer
360685 -                  Outlook Express
360686 -
360687 - Checked and verified the applications already on the desktop call the
360688 - same operations, so deleted these Icons.
360689 -
360690 - It created an connection application in Dial-up Networking.
360691 -
360692 - Called Lanset and talked to Kevin.
360693 -
360694 - He said we can use the connection application in Dial-up Networking
360695 - and delete the application on the desktop.
360696 -
360697 - He said Lanset defaults to Internet Explorer, but we can call Netscape
360698 - also.
360699 -
360700 - Booted this up and connected to Lanset.
360701 -
360702 - Opened Netscape.  This worked okay.
360703 -
360704 -       Imported bookmarks and addresses.
360705 -
360706 - Opened Internet Explorer.  This worked okay.
360707 -
360708 -       Imported bookmarks and addresses.
360709 -
360710 -
360711 -
360712 -
360713 -
360714 -
3608 -

SUBJECTS
Set up Kathleen's Computer with JPS
Dial-up Networking

3805 -
380501 -  ..
380502 - JPS Dial Up - Alternet Internet Access
380503 -
380504 - Follow up ref SDS 8 0206.
380505 -
380506 - This will provide an alternate access to the Internet for uploading
380507 - files to Com Metrics web site at JPS.
380508 -
380509 - Use Instructions on 980317. ref SDS 3 0001
380510 -
380511 -                        415 376 0023
380512 -
380513 - Kathleen can change to a local Sacramento number.
380514 -
380515 -
380516 -
380517 -
380518 -
380519 -
3806 -

SUBJECTS
WSFTP Installation

3904 -
390401 -  ..
390402 - FTP Program to Upload to Network
390403 -
390404 - Need to install ws_ftp pro so SDS records and other files can be
390405 - transferred to the network.
390406 -
390407 - Program is on...
390408 -
390409 -               h: 00 41
390410 -
390411 - Seems to be an install program we can use.
390412 -
390413 -               h: 00 41 instl
390414 -
390415 -
390416 - First had to run the install program.
390417 -
390418 - Then ran upgrade program per instructions on 980421. ref SDS 4 1540
390419 -
390420 - Configured set up per instructions on 980629. ref SDS 5 6480
390421 -
390422 -
390423 - Looks like we have the older version, 4.5.  We need 5.0.
390424 -
390425 -
390426 -  ..
390427 - Upgraded Wsftp_Pro to Version 6.0
390428 -
390429 - Logged onto Wsftp
390430 -
390431 - Purchased program upgrade for $10.
390432 -
390433 - Did this online at...
390434 -
390435 -
390436 -         http://www.ipswitch.com/products/ws_ftp/index.html
390437 -
390438 -
390439 - Received following information...
390440 -
390441 -                     User Name:        0000117750
390442 -                     Password:         AMWMQ
390443 -                     Serial Number:    WSU-111930
390444 -
390445 - ...with instructions...
390446 -
390447 -      You will receive the file "ftppatch.exe". To install, run the
390448 -      file using the 'Run' command box available from the 'Start' menu.
390449 -
390450 -      Turned out we did not the User name, password and so on to do
390451 -      the installation upgrade.
390452 -
390453 -
390454 - Received file...
390455 -
390456 -                          ftppatch.exe
390457 -
390458 -
390459 -     ...saved to... h: 00 41
390460 -
390461 - Transferred to Kathleen's computer.
390462 -
390463 - For service and support call...
390464 -
390465 - For Customer Service Call
390466 -
390467 -                          781 676 5700
390468 -
390469 - or send e-mail to:
390470 -
390471 -                       service@ipswitch.com
390472 -
390473 -
390474 - During installation a question was asked about installing "additional
390475 - FTP sites."  Clicked No.
390476 - ..
390477 - W98 returned an error message that session performed an illegal
390478 - operation, with following details...
390479 -
390480 -      FTPPATCH caused an invalid page fault in
390481 -      module <unknown> at 0000:00f282e0.
390482 -      Registers:
390483 -      EAX=8174a414 CS=0177 EIP=00f282e0 EFLGS=00010246
390484 -      EBX=00000008 SS=017f ESP=0181ff9c EBP=0181ffcc
390485 -      ECX=c1707100 DS=017f ESI=8174a3b4 FS=2347
390486 -      EDX=8174a414 ES=017f EDI=8174f4b4 GS=0000
390487 -      Bytes at CS:EIP:
390488 -
390489 -      Stack dump:
390490 -      bff88ef7 01700108 8174f4b4 8174a3b4 00000008 00000007 0181ffa4
390491 -      0181fdcc ffffffff bffbfe14 bff79050 00000000 0181ffec bff86966
390492 -      00f282e0 01700108
390493 -
390494 - It appears that installation was satisfactorily performed.  We have a
390495 - new program...
390496 -
390497 -
390498 -                           ftp95pro.exe
390499 -
390500 -
390501 - Had to reboot to complete upgrade.
390502 -
390503 - Did the same on Kathleen's computer.
390504 -
390505 - Configured and successfully tested FTP operation on Kathleen's
390506 - computer.  It is configured so she now publish on the web.
390507 -
390508 -
390509 -
390510 -
390511 -
390512 -
390513 -
3906 -

SUBJECTS
Installation Netscape
Address Book, Import, Export
Cookies

4206 -
420601 -  ..
420602 - Netscape Installation
420603 -
420604 - Follow up ref SDS 8 7668.
420605 -
420606 - Transferred files from...
420607 -
420608 -               h: 00 07
420609 -
420610 - Transferred bookmarks per instructions on 990114. ref SDS 8 3534, and
420611 - also transferred address book.  Edited address book, to include mostly
420612 - family names.
420613 -
420614 - User settings, preferences, bookmarks and stored messages will be kept
420615 - in the following directory...
420616 -
420617 -
420618 -               h: 00 07 Users KS
420619 -
420620 - ..
420621 - Netscape configuration needs...
420622 -
420623 -             Outgoing mail, SMTP server
420624 -             Mail Server User Name:
420625 -             Incoming mail server:
420626 -
420627 -
420628 -        This information is on the Lanset document, and appears when
420629 -        the Lanset installation program is run. ref SDS 0 5214
420630 -
420631 -
420632 -
420633 - Cookies Turned Off.
420634 -
420635 -      Kathleen may get some messages on this, and can decide, if she
420636 -      wants to turn it back on.
420637 -
420638 -      Cookies are information left on the hard local hard drive that is
420639 -      not explicitly requested by the User, and they are data gathered
420640 -      over the network, that are not explicitly sent by the User.
420641 -
420642 -
420643 -
420644 -
420645 -
4207 -

SUBJECTS
Eudora Email for W95
CPU #2, Kathleen

4305 -
430501 -  ..
430502 - Eudora Email Program Installed
430503 -
430504 - This seems to run okay from the files saved that were previously on
430505 - the system.
430506 -
430507 -
430508 -
430509 - Access to the program is in the Start Programs menu.
430510 -
430511 - She may have to do some some configuring, if she uses it.
430512 -
430513 -
430514 -
430515 -
430516 -
4306 -

SUBJECTS
Install Office 97 under W98 on CPU #10
Office 97
Installation
Product Key

4707 -
470701 -  ..
470702 - Office 97 Installed
470703 -
470704 - Installed Office 97 on...
470705 -
470706 -
470707 -                      h: 00 02 06
470708 -
470709 - This includes...
470710 -
470711 -             Word 97
470712 -             Excel
470713 -             Powerpoint
470714 -             Photo Editor
470715 -             Windows Explorer
470716 -
470717 - She has some common tools for fussing around.
470718 -
470719 -
470720 - Used Kathleen's full name for installation.
470721 -
470722 -
470723 -                         Kathleen Swanson
470724 -
470725 -
470726 - Product Key is in record on 970318. ref SDS 2 0001
470727 -
470728 - Had to transfer Office from CPU11 in order for installation on
470729 - Kathleen's computer to run properly, because we have an upgrade CD,
470730 - although it does not say so on the CD.
470731 -
470732 - So copied all the stuff to Kath's computer.  Put it on h: instead of
470733 - I:
470734 -
470735 -
470736 -       ..
470737 -      System Crashed During File Transfer
470738 -
470739 -      For some reason this operation about 75% through crashed the
470740 -      system, with shut down that could not be cleared by pressing
470741 -      Enter or Ctrl Alt Del, which is a serious failure, similar to
470742 -      prior problems encountered on 990806. ref SDS 24 5415
470743 -
470744 -      Pressed restart button.
470745 -
470746 -      System booted.  It ran scandisk, but came up in regular mode,
470747 -      rather than Safe mode, as was occurring previously.  This
470748 -      indicates we have a more stable system.
470749 -
470750 -
470751 - Word 97 is now installed and seems to be working.
470752 -
470753 -      [Installed again on 990811. ref SDS 28 9577]
470754 -
470755 -
470756 -
470757 -
470758 -
4708 -

SUBJECTS
Sound, Audio Drivers

4804 -
480401 -  ..
480402 - Audio, Sound Adapter Needs Device Driver
480403 -
480404 - I plugged in the speakers, earlier today, but did not notice that
480405 - there was no sound.
480406 -
480407 - The next day, I installed the Doom game.  It would not run because the
480408 - video needs to run 256 colors and the EMC monitor cannot handle that
480409 - requirement. ref SDS 26 3510
480410 -
480411 - This reminded me of sound though, and it occurred to me that on all of
480412 - the occassions when the system has booted, per above, ref SDS 0 9666,
480413 - there has been no system sound.
480414 -
480415 - I tried a music CD and no sound.
480416 - ..
480417 - Checked...
480418 -
480419 -           System Properties
480420 -               Device Manager
480421 -
480422 -              This shows under...
480423 -
480424 -                  Other devices
480425 -
480426 -                      CMl8330/C3D Audio Adapter
480427 -
480428 -               There is a yellow question mark in front, which means
480429 -               the system is not recognizing the driver.
480430 -
480431 -               I removed these listings and let the system boot up and
480432 -               recognize there is device driver for the audio adapter,
480433 -               however, none was found in the W98 CD files.
480434 -
480435 - Evidently, there was an audio device driver in the prior w95
480436 - operating system.  Possibly not, because the audio is build into this
480437 - motherboard.  There is no separate auidio card.
480438 -
480439 - The driver must come with the motherboard.
480440 -
480441 -     [On 990810 called IP Micro for missing driver. ref SDS 27 1152]
480442 -
480443 -
480444 -
480445 -