CONTACTS 

SUBJECTS
Software Installation
586 Upgrade, 990429
Kathleen
Hard Drive upgrade, 8 GB
W98 Crashing when Downloading from Internet
EMC 1456 Color, 910214, SN V920912
Network Configuration
Network Setup/Configuration
Network on CPU02 Sees Linksys Card as DEC, 990811

1711 -    ..
1712 - Summary/Objective
1713 -
171301 - Follow up ref SDS 31 0000, ref SDS 30 0000.
171302 -
171303 - Called Microsoft to complete work on the Network connection between
171304 - CPU11 and Kathleen's computer, CPU02, which we are calling CPU10 on
171305 - the network.  Got a problem number for the escalated level of support.
171306 -
171307 - Made separate call for help on the problme of copying files with W98
171308 - file management using drag and drop feature. ref SDS 0 9077
171309 -
171310 -
171311 -
1714 -
1715 -
1716 - Progress
1717 -
171701 -  ..
171702 - Network Configuration
171703 -
171704 - Follow up ref SDS 31 5887.
171705 -
171706 - Booted the computer and are now getting the message...
171707 -
171708 -            Your network adapter Linksys EtherPCI LAN Card is not
171709 -            working properly...
171710 -
171711 - There is a yellow warning.
171712 -
171713 -    This is the same warning we got on 990811, when Ken at Microsoft
171714 -    decided to eleveate this matter. ref SDS 31 3036
171715 -
171716 - Windows 98 is seeing the Linksys as a DEC network card.
171717 -
171718 - Rich will escalate this. It will take about 72 hours.
171719 -
171720 - Task number:  41644097
171721 -
171722 - Michael
171723 -
171724 - Joshua
171725 -
171726 - New Task Number:  41755758
171727 -
171728 - Joshua asked for an explanation of the problem.  He could not figure
171729 - it out from reading Rich's notes from last week.
171730 -
171731 - I explained the record from 990811. ref SDS 31 1260
171732 -
171733 - Joshua feels this matter should be escalated.
171734 -
171735 - He filled out a form to expedite review by Microsoft engineers.
171736 -
171737 - I asked if there is anything in the record showing what action has
171738 - been taken so far?
171739 -
171740 - Joshua said that information is not in a record that is available to
171741 - him.
171742 -
171743 - I asked for a procedure to follow other than calling the main
171744 - Microsoft W98 Help line.
171745 -
171746 - Can I talk to a supervisor?
171747 -
171748 - Joshua said I can talk to a supervisor.
171749 -
171750 - He advised that Microsoft has a procedure for customers to coordinate
171751 - with supervisors.  He asked me to hold on for a minute.
171752 -
171753 - Joshua came back on line about 5 mintues later and said he is trying
171754 - to locate a way to access the records of work performed on our
171755 - problem by Microsoft engineers.
171756 -
171757 - He will call me back shortly.
171758 -
171759 -
171760 -  ..
1718 -
1719 -
1720 - 1244 Joshua called back
1721 -
172101 - He found an SR number...
172102 -
172103 -                      SRX990811603200
172104 -
172105 - David Beal will call within the hour.
172106 -
172107 -
172108 -
1722 -
1723 -
1724 - 1348 received call
1725 -
172501 - Chris left a message that I can call his boss at...
172502 -
172503 -                         425 635 2981 Ext 0197
172504 -
172505 - ..
172506 - He called back and left another message to try calling...
172507 -
172508 -                     Linksys
172509 -                     714 261 1288
172510 -
172511 -
172512 -     [On 990819 tried Linksys, got phone message that this number is
172513 -     incorrect. ref SDS 34 7482]
172514 -
172515 -
172516 -
1726 -
1727 -
1728 - 1518 called back
1729 -
172901 - After I finished talking to Ken below on the file attribute problem
172902 - transferring files using W98 file management tools, ref SDS 0 9077,
172903 - I called the number Chris left.
172904 -
172905 - Got a message the number is not a valid number for Microsoft.
172906 -
172907 - Called back again to make sure I did not enter a number incorrectly...
172908 -
172909 -                         425 635 2981 Ext 0197
172910 -
172911 - Got same message this is not a valid number.  There is no recovery to
172912 - speak to an operator.
172913 -
172914 - Called back and tried changing "0" to an "o", since this could be
172915 - substituted for a 0.
172916 -
172917 -                         425 635 2981 Ext o197
172918 -
172919 - This effort resulted in getting a voice mail saying to leave a
172920 - message, but it did not identify whether this person is Chris or
172921 - anybody.
172922 -
172923 - I left a message explaining Chris left a number for me to call, and
172924 - cited the...
172925 -
172926 -
172927 -                        New Task Number:  41755758
172928 -
172929 -
172930 - Also cited the Engineering review number...
172931 -
172932 -
172933 -                          SRX990811603200
172934 -
172935 -
172936 - Did not get a call back.
172937 -
172938 -     [On 990818 got a call from Thomas Foster at Microsoft who
172939 -     scheduled a call back on 990819. ref SDS 34 6864]
172940 -
172941 -
172942 -
172943 -
1730 -

SUBJECTS
Product Key
Product Key CPU11
Product ID

2006 -
200601 -  ..
200602 - Product Key and Product ID
200603 -
200604 - Product Key generates the Product ID
200605 -
200606 - I asked to confirm the product ID given on 9908810? ref SDS 30 5376
200607 -
200608 -                       7987 8901 00986 057 0983
200609 -
200610 - ...that enables us to get W98 technical support from Microsoft.
200611 -
200612 - Joshua said the Product ID he shows is...
200613 -
200614 -                       7987 8901 00986 057 0983
200615 -
200616 - I asked if he could assist in logging this ID to the W98 registry, so
200617 - it shows up in the About W98 menu option for Help?
200618 -
200619 - Joshua said he can do this, but it may not be accepted by W98 if we
200620 - have to reinstall the program.
200621 -
200622 - There are actually two closely related terms I have encountered...
200623 -
200624 -               Product Key
200625 -
200626 -               Product ID
200627 -
200628 -
200629 -
200630 -
2007 -

SUBJECTS
Attribute Set to Read Only Transfer SI to CD, 990816
CD ROM RW, Sony
ABCD CD ROM Disk Formatting Program

2306 - 1300 called back
2307 -
230701 -  ..
230702 - W98 Set Attribute on Files Transferred to CD as Read Only
230703 -
230704 - Follow up ref SDS 32 0899.
230705 -
230706 - Talked to Ken
230707 -
230708 - Task Number:  41757248
230709 -
230710 - He suggests logging onto Sony web site and looking for an upgraded.
230711 -
230712 - The program we are using is...
230713 -
230714 -                    ABCD
230715 -
230716 - Ken asked for the CD model.
230717 -
230718 - This is shown in the record on 981229. ref SDS 9 9950
230719 -
230720 -                   Model:  CRX100E/CH
230721 -
230722 - He asked if it is a SCSI or IDE?
230723 -
230724 - I advised it is an EIDE. ref SDS 9 9950
230725 -
230726 -     Need Sony
230727 -
230728 -     http://www.windrivers.com/cgi-bin/frame/frameit.cgi?url=http://www.ita.sel.sony.com
230729 -
230730 -
230731 - Main site for Sony Spressa program updates...
230732 -
230733 -     http://www.sony.com/storagebysony
230734 -
230735 -     http://ccpgprod.sel.sony.com/ccpg/ccpg_eu_main
230736 -
230737 -     http://ccpgprod.sel.sony.com/ccpg/ccpg_eusub_comchart?model_id=CRX100E/CH
230738 -
230739 -
230740 - Ken recommends...
230741 -
230742 -     Download both updated cdwrite.com program and Spressa and ABCD
230743 -     programs.
230744 -
230745 -         cdwrite.txt
230746 -
230747 - We could not find an updted ABCD program.
230748 -
230749 - Ken will escalate this to the next level so we can figure out how to
230750 - get W98 file managment to perform at the level of DOS xcopy.
230751 -
230752 -     [On 990818 received call on this. ref SDS 33 0785]
230753 -
230754 -
230755 -
230756 -
230757 -
230758 -