CONTACTS 
0201 - CompUSA                              925 681 0255 fax or 800...
020101 - Mr. Mike NLN
020102 - Sales Department
020103 - Description

SUBJECTS
HP Deskjet 895 CSe, SN SG91H130JW, Model
Cables, Bi-directional
LPT1 Not Responding, Print Failure
LPT1 Not Responding, Memory Not in Sync
W98 Printer Configuration
Device Manager
Installation
Black Cartridges Print
Color Print Cartridges
Alignment - HP Tools
Procedures

1713 -    ..
1714 - Summary/Objective
1715 -
171501 - Follow up ref SDS 12 0000, ref SDS 11 0000.
171502 -
171503 - Millie bought an HP color deskjet printer.  Had problems getting it
171504 - configured. ref SDS 0 5040  Finally after 8 hours or so, found
171505 - solution in SDS record, ref SDS 0 5510, and got it fixed. ref SDS 0
171506 - 4524
171507 -
171508 -    [On 990828 installed HP printer software. ref SDS 13 0001]
171509 -
171510 -
171511 -
171512 -
1716 -
1717 -
1718 - Progress
1719 -
171901 -  ..
171902 - Purchased HP Deskjet Printer
171903 -
171904 - Millie purchased from Comp USA a...
171905 -
171906 -                      HP Deskjet 895 Cse
171907 -
171908 -   ...on invoice. ref DRT 1 2662 [below unit exchanged. ref SDS 0 6583]
171909 -
171910 - Serial Number:  SG91H130JW [below new serial num. ref SDS 0 6583]
171911 -
171912 - Model:          C6410B
171913 -
171914 - Total price with tax.............$405.92
171915 -
171916 - This is a color printer that prints up to 10 PPM using black ink, and
171917 - at 6 PPM with color ink.
171918 -
171919 -
171920 -
171921 -  ..
171922 - Installed Printer on CPU10 in Concord
171923 - Problems Encountered with Installation, Bought New Cable
171924 -
171925 - We installed it on CPU #10 in Concord, after donating the Panasonic
171926 - printer. ref SDS 0 7938
171927 -
171928 - The printer came with software drivers on a CD.
171929 -
171930 - W98 installed the software using plug and play by booting the
171931 - computer.
171932 - ..
171933 - Got error message saying we do not have bi-directional printing
171934 - when testing "communication" in the Printer "Tool Box" menu.  Said we
171935 - can still print, but it won't be as fast.
171936 -
171937 - Got error message sending print job to printer. The cable we have did
171938 - not work, or did not seem to work.
171939 -
171940 - Millie went back to Comp USA and bought a bi-directional cable that
171941 - cost $37.88, on invoice. ref DRT 2 2662
171942 -
171943 - The printer is still not working.  It will not print a test page and
171944 - actually hangs the computer, have to re-start to continue.
171945 -
171946 - We tried to test for two-way communications.
171947 -
171948 - Trouble shooting says we need to select...
171949 -
171950 -                   Fast printing direct to port
171951 -
171952 -     In the "Connect" dialog box, in the Printer Control Panel.
171953 -
171954 - We have not been able to find a...
171955 -
171956 -                      Printer Control Panel
171957 -
171958 - We tried to use Properties for the new HP printer.
171959 -
171960 - It does not have a "Connect" dialog box.
171961 -
171962 - We cannot find Help for ...
171963 -
171964 -                   Fast printing direct to port
171965 -
171966 - We have the appearance that the parallel port is not talking to the
171967 - printer.  The printer could be broke, or the parallel port could be
171968 - defective.  (Below we find the BIOS is not configured. ref SDS 0 4524)
171969 -
171970 - Would like to know if we can initiate a printer test from the printer
171971 - rather than from the CPU?
171972 -
171973 -
171974 -
171975 -
1720 -
1721 -
1722 - 1653 Called CompUSA
1723 -
172301 -  ..
172302 - Called Vendor for Support, Got No Answer
172303 -
172304 - They have a technical support group.
172305 -
172306 - There may be some common problems.
172307 -
172308 - Talked to Peggy.
172309 -
172310 - Got case number:  41999655 PC
172311 -
172312 - We were on hold for 2 hours and no one ever answered.
172313 -
172314 - After being on hold for an hour, called HP on the cell phone, so we
172315 - could talk to CompUSA on the regular line when they answered, but we
172316 - never got a technician to pick up the phone.
172317 -
172318 -
172319 -
172320 -  ..
172321 - Called HP - Rep Recommended Printer Defective, Exchanged Unit
172322 -
172323 -
172324 -
1724 -
1725 -
1726 - 1655 called HP   208 344 4131
1727 -
172701 - Talked to Sean.
172702 -
172703 - Received case number:  1522733768
172704 -
172705 - After considerable review, trial and error, Sean observed that the
172706 - port for the connection cable on the printer is defective based on
172707 - following exercise...
172708 -
172709 -     Initially, he had me change the BIOS peripheral mode for LPT1
172710 -     from "bi-directional" to ECP.
172711 -
172712 -     1.  Tried from MS DOS mode with printer cable connected to the
172713 -         printer...
172714 -
172715 -         C>dir > LPT1
172716 -
172717 -         This returned no message from the system and nothing was
172718 -         printed.
172719 -
172720 -     2.  Tried from MS DOS mode with printer cable NOT connected to
172721 -         the printer...
172722 -
172723 -         C>dir > LPT1
172724 -
172725 -         This returned a message that printer failed, Abort, Fail or
172726 -         Retry.
172727 -
172728 - He said this shows the printer port on the CPU is okay, but the port
172729 - on the printer is defective, and so suggested we return the printer
172730 - to exchange it.
172731 -
172732 -
1728 -
1729 -
1730 - 1845
1731 -
173101 - Took printer back to CompUSA and exchanged for another one.
173102 -
173103 - CompUSA rep said there often problems with new printers because the
173104 - price has dropped so much that workmanship has suffered.  The
173105 - manufacturers make money from the consumables, cartridges, rather than
173106 - the printers.
173107 - ..
173108 - Got new invoice for the exchange. ref DRT 3 2662
173109 -
173110 - Setup the new printer.
173111 -
173112 - Serial number is:  SG91K1X0SB
173113 -
173114 - Changed BIOS peripheral mode for LPT1 back to from "bi-directional"
173115 - from ECP, since that is the correct setting for normal operation.
173116 -
173117 -
173118 -
173119 -  ..
173120 - New Printer Failed, Called HP Determined Problem
173121 -
173122 - New printer still failed.
173123 -
173124 -
1732 -
1733 -
1734 - 1957 called back
1735 -
173501 - Talked to Don Ashley
173502 -
173503 - We checked Device Manager and resource settings for the printer LPT1.
173504 -
173505 - Device Manager is in System Properties.
173506 -
173507 - System properties can be opened by right clicking the main system
173508 - icon, typically called "My Computer."  It can also be opened from the
173509 - Control Panel, which can be opened from...
173510 -
173511 -             Start
173512 -               Settings
173513 -                  Control Panel
173514 -                     System
173515 -
173516 - Or, open the main system directory.
173517 -
173518 -                  Control Panel
173519 -                     System
173520 -
173521 - Device Manager lists
173522 -
173523 -                 Ports
173524 -                   Printer
173525 -                     Resources
173526 -
173527 - ...which shows...
173528 -
173529 -                          0378 037F
173530 -                          IRQ 07
173531 -
173532 - Don asked to execute debug after starting in MS DOS mode:
173533 -
173534 - At the C prompt, we entered:  debug
173535 -
173536 -                          d 0:408 40d  [Enter]
173537 - ..
173538 - This returned the following line...
173539 -
173540 -                      78 02 78 03 00 00
173541 - ..
173542 - Don concluded the operating system assigned LPT1 to address
173543 - 0378, but the hardware is configured for LPT2, 0278. He said this line
173544 - should read...
173545 -
173546 -                      78 03 78 02 00 00
173547 -
173548 - We have to change our hardware setting.
173549 -
173550 - Don suggested this can be done in the BIOS setup.  He was unwilling to
173551 - support his effort on the grounds that it pertains to the CPU and not
173552 - to HP's printer.  He said HP would be liable if it gave incorrect
173553 - advice.
173554 -
173555 -
173556 -
173557 -  ..
173558 - SDS Research Shows Similar Problem with BIOS
173559 -
173560 - I checked the BIOS setup for CPU10 and there is nothing evident for
173561 - making this change.
173562 -
173563 - I recall this kind of problem coming up before.
173564 -
173565 - The record for CPU10 shows that on 980301 we had this kind of problem,
173566 - but did not solve it because we have not needed to print on CPU10...
173567 - ref SDS 2 2052
173568 -
173569 - Now we need to solve it.
173570 -
173571 - I also recall a similar discussion with Morris on changing the printer
173572 - port while configuring a machine recently.
173573 -
173574 - On 980601 had a printer port problem on CPU8, where Morris offered
173575 - suggestions. ref SDS 3 5292
173576 -
173577 - On 980706 Brad at Mountain Computer solved problem by removing the
173578 - printer port and allowing W95 to reconfigure on boot up. ref SDS 4
173579 - 3510
173580 -
173581 - Since CPU10 is already set for...
173582 -
173583 -                     0378
173584 -                     IRQ 07
173585 -
173586 - ...we have to change the BIOS to these settings.
173587 -
173588 -
173589 -  ..
173590 - Solved Problem, Printer Installed and Configured on CPU10
173591 -
173592 - I checked the BIOS under "Advanced"
173593 -
173594 -            LPT1 is set to "Auto"
173595 -
173596 - The explanation is that this works, if "Plug & Play OS" is set to off.
173597 -
173598 - Plug & Play OS is in the main BIOS screen.
173599 -
173600 - The explanation is that if Plug & Play OS is set to off, it will
173601 - disable plug and play capability.
173602 -
173603 - Seems like that since the industry intent is for using Plug & Play, we
173604 - need this on.  Therefore, we have to change the LPT1 assignment under
173605 - Perpheral in Advanced to Enabled instead of Auto.
173606 -
173607 - Changed BIOS under "Advanced" and "Peripheral" for...
173608 -
173609 -                    LPT1 from "Auto" to "Enabled"
173610 -
173611 - This change produced two new listings that previously did not appear
173612 - on the screen.  It showed LPT1 is now assigned to...
173613 -
173614 -                     0378
173615 -                     IRQ 07
173616 -
173617 - Tested printer and it works.
173618 -
173619 - However, it seemed to get hung up printing an SDS record after I
173620 - loaded the special fonts.
173621 -
173622 - The standard SDS fonts did not work, and the printer timed out after
173623 - printing the first page.
173624 -
173625 - I tried sending another page from Word, and this timed out also.
173626 -
173627 - Shut the printer and the CPU off to clear everything.
173628 -
173629 - Turned it back on.
173630 -
173631 - Test printed page from Word.  This worked.
173632 -
173633 - Printed SDS record from Web browser. This worked.
173634 -
173635 - So it looks like the printer works with regular stuff, but is not
173636 - advanced enough for SDS initiated from DOS.
173637 -
173638 -
173639 -  ..
173640 - Color and Black Printer Cartridges Worked - Need print Alignment
173641 -
173642 - The color cartridge is about twice the size of the black cartridge,
173643 - possibly because it has red, green and yellow in a single package,
173644 - and black is segmented, because most printing for text is for black
173645 - only.
173646 -
173647 - Cartridges do not say how much printing can be accomplished before
173648 - having to get another cartridge.
173649 -
173650 -     [On 991219 had to replace black printer cartridge after fewer than
173651 -     50 pages of text printing. ref SDS 14 0001]
173652 -
173653 - Alignment is needed after a cartridge is installed.
173654 -
173655 - Open HP Applications from Start Programs.   Select HP DeskJet 895C,
173656 - and in that menu select HP Deskjet... Toolbox.
173657 -
173658 - In the Toolbox menu, select tab for "Printer Services."
173659 -
173660 - Click Align the print cartridge, and follow instructions.
173661 -
173662 - There is also an option to Clean Print Cartridges, and for other
173663 - maintenance tasks.
173664 -
173665 -
173666 -
173667 -
173668 -
173669 -
173670 -
173671 -
173672 -
173673 -
1737 -

SUBJECTS
Concord Apartment, 950728
Donated to Salvation Army, 990419

1905 -
190501 -  ..
190502 - Dontated Panasonic Printer to Salvation Army
190503 -
190504 - The Panasonic Laser printer KX1144 we have had installed on CPU10 in
190505 - Concord has not worked will with W98 and CPU10, which is a Pentium
190506 - system.
190507 -
190508 - As a result, Millie donated it to the Salvation Army today.  We took
190509 - it to the Thrifty store on Concord on Treat Blvd near Concord Blvd.
190510 -
190511 - We gave them the manual and the printer toner we have left.
190512 -
190513 -
190514 -
190515 -
190516 -