CONTACTS 
0201 - Mountain Computer Engineering        415 263 1990 fax or 800...
020101 - Mr. Bradley J. Schwab; Director of Engineering  =Telephone
020102 - Engineering Department

SUBJECTS
Property Management, Computer #8
Parallel Ports - 2
Printer Failing
Computer Hardware Misc.
CD ROM and Printer failing
CD ROM, Toshiba 3501B & Soundblaster
LPT1 Not Responding CPU8, W95
Printer Configuration

1110 -    ..
1111 - Summary/Objective
1112 -
111201 - Follow up ref SDS 6 0000, ref SDS 5 0000.
111202 -
111203 - Got the problems fixed.
111204 -
111205 -
111206 -
111207 -
1113 -
1114 -
1115 - Discussion
1116 -
111601 - Called Mountain Computer to follow up telecon on 980615. ref SDS 5
111602 - 2234
111603 -
111604 - Talked to J.T.
111605 -
111606 - They are on Battery near Vallejo.
111607 -
111608 - They charge $105 but will spend about 15 minutes to diagnose the
111609 - system to make sure they can fix it before they procede.
111610 -
111611 - He will have someone come by oa 1430 this afternoon.
111612 -
111613 -
111614 -
1117 -
1118 -
1119 - 1439 received call from J.T.
1120 -
112001 - He said Erik will be here oa 1530.
112002 -
112003 -
112004 -
112005 -
1121 -
1122 -
1123 - 1609 called Mountain Computer Engineering
1124 -
112401 - Talked to Jason
112402 -
112403 - Asked when their service representative will arrive?
112404 -
112405 - Jason asked me to hold on.
112406 -
112407 - The line went dead.
112408 -
112409 - I started to call back, and got a phone alert that we have voice
112410 - mail.
112411 -
112412 - The voice mail was from Brad at Mountain Computer Engineering.  Brad
112413 - said the person who was to have visited us has called in advised that
112414 - his current assignement prevents visiting us.  Brad said that he will
112415 - come to our office and do the computer service.
112416 -
112417 -
112418 -
112419 -
1125 -
1126 -
1127 - Progress
1128 -
112801 -  ..
112802 - Mountain Computer Arrived, Fixed Problems
112803 -
112804 - Brad arrived oa 1615.  He was accompanied by a trainee, Erik.
112805 -
112806 - Erik left oa 1730.
112807 -
112808 - Completed work oa 1750.  He charged for 1.5 hours.
112809 -
112810 -
112811 -  ..
112812 - CD ROM Failing, Cause of LPT1 Failure
112813 -
112814 - Follow up ref SDS 6 1546.
112815 -
112816 - Turned out there was nothing wrong with CD drive.
112817 -
112818 - I had thought the caddy was in the CD ROM drive, because I could not
112819 - find it.  Brad found it among the CDs in the vertical desk file next
112820 - to the printer.
112821 -
112822 - Brad removed unnecessary CD Driver in config.sys, since W95 loads its
112823 - own 32 bit driver.
112824 -
112825 -
112826 -  ..
112827 - LPT1  Change CMOS Settings and Set Printer Card to Same Address
112828 -
112829 - Follow up ref SDS 6 1844, ref SDS 5 5292.
112830 -
112831 - Removed old LPT card and set bios to defaults 378/irq7 for lpt1
112832 -
112833 - This removed the I/O conflict that had been occurring at boot up.
112834 -
112835 -    I decided the second LPT port is not needed because it was
112836 -    originally used to for Laplink to transfer data to the Notebook
112837 -    computer.
112838 -
112839 -    Since we are now using the network card for the transfer, the 2nd
112840 -    printer port is not needed.
112841 -
112842 -    This does not answer why the conflict suddenly occurring when it
112843 -    did not occur the previous 2 years.
112844 -
112845 - In configuring the BIOS, Brad enabled shadowing to improve system
112846 - performance.
112847 -
112848 - After getting the printer and CD ROM functioning, the scanner did not
112849 - work.
112850 -
112851 - Scanner needs real mode driver in config.sys.
112852 -
112853 - Also, shadowing needs to be off in bios for scanner card to be
112854 - recognized.
112855 -
112856 -
112857 - Brad recommends getting a 32 bit Windows 95 driver for scanner. This
112858 - will enhance performance slightly, reduce conventional memory use and
112859 - be more stable.
112860 -
112861 - He advised that the Soundblaster scsi card and the software drivers
112862 - are outdated.  He indicated that new elements would enhance
112863 - performance and reduce DOS conventional overhead.
112864 -
112865 -
112866 -
112867 -
112868 -