CONTACTS 

SUBJECTS
Property Management, Computer #3
Omnipage Professional, V 2.11 386; SN 2804A C00 001771
HP Scanner, install 920719
ScanJet IIc not Loading
Memory Management
BIOS Setup
Scanner, SCSI
Deskscan for HP ScanJet IIc VER A.01.01,

1510 -    ..
1511 - Summary/Objective
1512 -
151201 - Follow up ref SDS 22 0000, ref SDS 21 0000.
151202 -
151203 - Received, ref DRT 1 4680, for the CD ROM that has updated deskscan
151204 - driver software to run the HP ScanJet IIc with a PCI scsi controller
151205 - under W98, per instructions from Michael on 981116. ref SDS 21 7463
151206 -
151207 - We have already disabled "shadowing" in BIOS, per prior instructions
151208 - on 941228. ref SDS 19 7497
151209 -
151210 - Copied setup files from the CD to...
151211 -
151212 -
151213 -                        g: 00 hpscn
151214 -
151215 -
151216 - There is an install.exe file in the root directory of the CD, but it
151217 - only launches a splash screen.  To setup deskscan have to run...
151218 -
151219 -
151220 -           G:\00\hpscn\Win95nt\DESKSCAN\disk1\install.exe
151221 -
151222 -
151223 - Installed the software in i: 00 20
151224 -
151225 - Omnipage is not running.
151226 -
151227 - Had to install Omni page again in i: 00 24
151228 -
151229 -    [On 000229 moved deskscan and omnipage to h: drive. ref SDS 24 0876
151230 -
151231 - We have disketts for Omnipage version 7.0 upgrade.  Copied these
151232 - disks to...
151233 -
151234 -
151235 -                      h: 00 24 instl disk1 - disk6
151236 -
151237 -
151238 - Disk1 has the install.exe program....
151239 -
151240 -
151241 -                      h: 00 24 instl disk1 install.exe
151242 -
151243 -
151244 - When it is run from the hard disk, the program asks for the disk1 to
151245 - get a key.  This key is not on the hard disk version of disk1, so we
151246 - need the floppy to do this installation.  After the key is passed,
151247 - installation continues from the hard drive disks.
151248 -
151249 - The install program, also, asks for the serial number of the prior
151250 - version. It is...
151251 -
151252 -                     2804A C00 073594
151253 -
151254 -    [On 990114 installed on CPU10. ref SDS 23 4883]
151255 -
151256 - I made the program name in the Start Program window...
151257 -
151258 -                          Omnipage
151259 -
151260 -    ...since that is the name of the program.
151261 -
151262 - However, the installation operation itself created a...
151263 -
151264 -                        Caere Application
151265 -
151266 -     ...program name for two applications called the Scan Manager.
151267 -
151268 -
151269 -
151270 - Omnipage Configure for Scanning Process
151271 -
151272 - Sometimes when the scan icon is clicked, we get a screen asking for a
151273 - file, rather than the scanning process running.
151274 -
151275 - This can occur, as above, if the scanner is not connected correctly,
151276 - and/or the HP Scanjet IIc software drivers are not installed.  In this
151277 - case we needed updated drivers to run the scanner on a newer scsi
151278 - controller card, which is explained above. ref SDS 0 4158
151279 -
151280 - Another problem is simpler to fix.
151281 -
151282 - The second icon from the left side, which is to the right of "AUTO"
151283 - has a down arrowhead symbol.  Click it and select "scan image" to set
151284 - this icon to launch a scanning operation.
151285 -
151286 -
151287 -
151288 -
151289 -
151290 -
1513 -