THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: April 28, 2000 10:50 AM Friday; Rod Welch

Received notebook computer; encountered problems, changed order.

1...Summary/Objective
2...Sony Notebook Computer Delivered
3...Registered System
4...Network Connection Cannot Be Use; System Pre-configured C,D Only
5...Configuration W2000 Presents problem
6...Sony Z505HS Not Good Candidate for Windows 2000
7...CDW Advises Sony Windraws All Windows 2000 Systems from Market
8...Investigated Alternative Systems, Eliminated 5# Weight Objective


..............
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CONTACTS 
0201 - CDW Computer Centers, Inc.           312 498 4426
020101 - Mr. Jarmon Brooks; Salesperson =78158 ext
020102 - jarmbro@cdw.com
020103 - Sales Department =800 800 4239
0202 - Intel Corporation                    408 765 8080
020201 - Mr. Morris E. Jones; Business Unit Manager =408 545 9521
020202 - morris.jones@intel.com
020203 - Cable Network Operation

SUBJECTS
Sony Notebook Computer SN:  S01-3110035
Original purchase

0404 -    ..
0405 - Summary/Objective
0406 -
040601 - Follow up ref SDS 4 0000, ref SDS 2 0000.
040602 -
040603 - Sony notebook comes pre-configured with a lot of software.  It did not
040604 - have necessary cables for networking, and it does not support Windows
040605 - 2000. ref SDS 0 9672 and ref SDS 0 9960   As a result cancelled the
040606 - order and investigate other systems. ref SDS 0 0250
040607 -
040608 -     [On 000501 received RMA # and admin. ref SDS 5 0873
040609 -
040610 -     [On 000508 received replacement system. ref SDS 9 0001
040611 -
040612 -
040613 -
0407 -
0408 -
0409 - CL9H Progress
0410 -
041001 -  ..
041002 - Sony Notebook Computer Delivered
041003 -
041004 - Follow up ref SDS 4 4830.
041005 -
041006 - Fed Ex delivered box with following ID...
041007 -
041008 -       Federal Express    Ship date:  27APR00
041009 -
041010 -       Ref: CG44038 00 001
041011 -
041012 -       Standard Overnight
041013 -
041014 -       System # 1582
041015 -       Trk # 7500 4796 9250
041016 -
041017 -       94111-CA-US     XC APC
041018 -
041019 - ..
041020 - Received in the box....
041021 -         ..
041022 -     1.  Invoice or packing slip, ref DRT 1 0001 showing total
041023 -         price of....
041024 -
041025 -
041026 -                                         3,240.59   ref DRT 1 3088
041027 -
041028 -     2.  Box labeled...
041029 -
041030 -         Numbers...20040219
041031 -                   P-28305530-8
041032 -                   S01-3110035-%
041033 -                   27242 56846 4
041034 -
041035 -               Sony
041036 -               PCG-Z505HS
041037 -               VAIO Z505 SuperSlim Pro Notebook
041038 -               ..
041039 -               Sleek superslip design 1" thin, 3.5 pounds Durable
041040 -               magnesium alloy case Responsive nearly full size tactile
041041 -               keyboard 10Base-T/100Base-TX Integrated Ethernet
041042 -               Interface Bundled Accessories
041043 -
041044 -                   Port Replicator
041045 -                   ILINK PCGA-UPR5 interface
041046 -                   External USB floppy disk drive
041047 -                   AC adapter
041048 -
041049 -                   500 MHz Intel Pentium III processor
041050 -                   12.1" XGA TFT screen
041051 -                   128 MB SDRAM
041052 -                   12 GB Hard drive
041053 -                   ..
041054 -                   Sony Jog Dual Control
041055 -
041056 -                   Built-in stero speakers
041057 -                   High-capacity Lithium battery
041058 -                   Sony memory stick media slot
041059 -                   Integrated V90/56K modem
041060 -                   1 type I/II PC card slot with CardBus support
041061 -                   2 USB ports
041062 -
041063 -
041064 -
041065 -
041066 -  ..
041067 - Registered System
041068 -
041069 - Product literature says to register the computer in order to change
041070 - the warranty from 90 days to 1 year.
041071 -
041072 -
0411 -
0412 -
0413 - 1216 Called Sony     888 476 6972
0414 -
041401 - Talked to Stephen.
041402 -
041403 - Model:   PCG-Z505HS
041404 - ..
041405 - SN:  S01-3110035
041406 -
041407 - Provided invoice date 000427 from ref DRT 1 3088
041408 -
041409 - Steven provided following...
041410 -
041411 -
041412 -              Registration Number;  E07604495
041413 -
041414 -
041415 - This qualifies us for 1 year warranty parts and labor.
041416 -
041417 -
041418 -  ..
041419 - Network Connection Cannot Be Use; System Pre-configured C,D Only
041420 - Configuration W2000 Presents problem
041421 -
041422 - Got the system configured with the battery and external power supply.
041423 -
041424 - System booted successfully.
041425 -
041426 - It comes pre-configured with a great deal of software, e.g., AOL, MSN,
041427 - and many other systems, some of which are required to run hardware
041428 - peripherals.
041429 -
041430 - Wanted to transfer data from C11 for configuring the new system, but
041431 - there is no evident way to connect the network card to the cable from
041432 - the network hub.
041433 -
041434 -  ..
0415 -
0416 -
0417 - 1227 Called Tech Support     888 476 6972  2223
0418 -
041801 - Talked to Jessica
041802 -
041803 - Jessica said there is an ethernet card port on the side of C12, for
041804 - connecting the cable from the network hub. similar to C09.
041805 -
041806 - I explained that there is no evident port that has a configuration
041807 - for accepting the network cable.  After further discussion, Jessica
041808 - asked me to hold.
041809 -
041810 - She came back on line and said the port for the network is on the
041811 - right side, not the left as on C09.  She cited page 45 of the manual.
041812 - ..
041813 - We looked at page 45 together and noticed that there is no
041814 - detail on how to make the connection, as there is for the telephone
041815 - connection shown on the adjacent page 44.
041816 -
041817 - Jessica asked me to hold again.
041818 - ..
041819 - Jessica came back on the line and said there is a missing cable
041820 - connection that people have to buy to connect a standard 10Base-T
041821 - cable to the Sony Z505HS network card port. It is called an...
041822 -
041823 -                          RJ45 connector
041824 -
041825 -
041826 - I asked where this is shown in the documentation?
041827 -
041828 -     [On 000502 received PCMCIA network card and it comes with the
041829 -     short RJ45 connector cable. ref SDS 6 1650
041830 -
041831 - Jessica said Sony forget to put this in the manual.  She thinks it is
041832 - industry practice for customers to buy connection converters.
041833 - ..
041834 - We reviewed the several connection cables included with this
041835 - Sony product.  Jessica did not know why Sony provided some connection
041836 - cables, but not include this particular connector.
041837 - ..
041838 - I asked Sony's product literature does not tell customers that
041839 - they have to buy something extra in order to use the product?
041840 -
041841 - Jessica wants me to talk to her boss...
041842 -
041843 -    Ralph will call later today.
041844 -
041845 -    Case Number:  e07604569
041846 -
041847 -
041848 -
041849 -  ..
041850 - Sony Z505HS Not Good Candidate for Windows 2000
041851 -
041852 -
0419 -
0420 -
0421 - 1329
0422 -
042201 - Received call from Terry.
042202 -
042203 -     941 561 7669 1 3055
042204 -
042205 -        terrance.carr@am.sony.com
042206 -
042207 - Terry said that he is the senior technical support engineer for Sony
042208 - notebook computers.  He works for Ralph, who asked that Terry call me
042209 - about issues discussed with Jessica, per above. ref SDS 0 4488
042210 - ..
042211 - Terry appologized for Sony not including the RJ45 connector, and
042212 - for not disclosing that customers need to purchase this separately in
042213 - order to connect to the network adapter built into the Sony Z505HS.
042214 -
042215 - Terry said he would be glad to help me configure the computer.
042216 -
042217 - We reviewed objective to install W2000 and to partition the disk into
042218 - drives c - i.
042219 -
042220 - Terry said that the Sony Z505HS is not a good model for this objective
042221 - because it comes with a lot of software bundled that really needs to
042222 - be installed so that all of the peripherals run correctly.
042223 -
042224 - Terry said W2000 is supported only in a dual boot mode with w98 to
042225 - support the original configuration.  He advised that installing w2000
042226 - requires a BIOS upgrade from the Sony web site, but he does not
042227 - recommend that approach.
042228 - ..
042229 - Terry advised that Sony models...
042230 -
042231 -                 PCG Z505HSK comes with W2000 pre-installed
042232 -
042233 - This system does not have any of the Sony supplemental programs,
042234 - e.g., AOL, MSN, picture stuff.
042235 -
042236 - I said that is fine.  I don't want any of it.
042237 -
042238 - This has the same 12.1" screen, as the Z505HS we have now.
042239 -
042240 - For a 15" screen with w2000 Terry recommends...
042241 -
042242 -            Sony      480         600  MHz
042243 -            Sony      490K        650  MHz
042244 -
042245 -
042246 -
042247 -  ..
042248 - CDW Advises Sony Windraws All Windows 2000 Systems from Market
042249 -
042250 -
0423 -
0424 -
0425 - 1354 called CDW
0426 -
042601 - Talked to Jarmen.
042602 -
042603 - Explained issues above, and need to get a system with W2000
042604 - pre-installed.
042605 -
042606 - I mentioned that Terry at Sony says the
042607 -                 ..
042608 -                 PCG Z505HSK
042609 -
042610 - ...comes with W2000 pre-installed.
042611 -
042612 - Jarmen advised that he has received notice from CDE management that
042613 - Sony has withdrawn this entire line of notebook computers configured
042614 - with w2000, evidently due to problems.  Jarmen heard from another
042615 - customer this morning that his system would not boot up.
042616 -
042617 - As a result, Jarmen will cancel this order, ref DRT 1 0001, received
042618 - above. ref SDS 0 0873  He will issue an RMA for it to be returned.
042619 -
042620 - Jarmen asked for the order number, and I read it from ref DRT 1 0001
042621 -
042622 -     [On 000501 received RMA # and admin. ref SDS 5 0873
042623 -
042624 -
042625 -  ..
042626 - Investigated Alternative Systems, Eliminated 5# Weight Objective
042627 -
042628 - We decided to eliminate the 5# weight issue.
042629 -
042630 - This will permit getting systems with larger screens, with built in CD
042631 - ROM drives and standard ports.
042632 -
042633 - Jarmen suggests we look at the...
042634 -
042635 -               Toshiba 4260 DVD           6.9#
042636 -               6 GB
042637 -               64 MB
042638 -               2.5 MB video
042639 -               450 MHz    13.1"              $2349
042640 -               500 MHz    14.1"              $2649
042641 -
042642 - ..
042643 - This system does not permit a larger hard disk.
042644 - ..
042645 - Another option is
042646 -
042647 -               HP Omnibook                6.6#
042648 -               12 GB
042649 -               64 MB
042650 -                8 MB video ram
042651 -               500 MHz    14.1"              $3246
042652 -
042653 -
042654 - Jarmen said the CDW product key for this unit is...
042655 -
042656 -
042657 -                       191568
042658 -
042659 - ..
042660 - He advised it can be configured with w2000 rather than w98.  We
042661 - do not want a dual boot system.
042662 -
042663 - We can get the full spec from their general web site...
042664 -
042665 -
042666 -      http://www.cdw.com/default.asp?source=net
042667 -
042668 -
042669 - ...entering the product key in the search window, based on work from
042670 - 000426. ref SDS 4 4575  This shows the specification at following
042671 - address...
042672 -
042673 -
042674 -        http://www.cdw.com/shop/products/default.asp?EDC=191568
042675 -
042676 -
042677 -    [On 000502 Jamon advised this system cannot be configured with 256
042678 -    MB or RAM, switched to 4150 650, 128, 18. ref SDS 6 2312
042679 -
042680 -
042681 -
042682 -
042683 -  ..
0427 -
0428 -
0429 - 1531 received quote
0430 -
043001 - Received ref DRT 2 0001 from Jarman with quote CG76343 on the above
043002 - system in the total amount of...
043003 -
043004 -
043005 -                          3,734.75
043006 -
043007 -
043008 - This system comes with w2000 installed on c: but it uses Partition
043009 - Magic to create the partitions, and I think I want to use fdisk.
043010 -
043011 -
0431 -
0432 -
0433 - 1607 called Morris
0434 -   ..
043401 - Morris said Partition Magic works just as well as fdisk.
043402 -
043403 - Later he told me that he always uses fdisk, and never uses Partition
043404 - Magic.
043405 -
043406 -
043407 -
0435 -
0436 -
0437 - 1643 called CDW
0438 -
043801 - Talked to Jarman
043802 -
043803 -    Need w2000 in:   i:\00\02
043804 - ..
043805 - Does this include a case?
043806 -
043807 -                no
043808 - ..
043809 - Does it include a network card?
043810 -
043811 -                add        $129
043812 -
043813 -     [On 000502 received network card. ref SDS 6 1650
043814 -
043815 - It includes 8 MB video RAM.
043816 -
043817 - Total price is about $3850 including network card.
043818 -
043819 - I agreed to this and requested immediate shipping in order to have a
043820 - system for demonstrating SDS to LANL and the SRI team later this
043821 - month.
043822 -
043823 - Used the First Card because we are nearing limit on MBNA.
043824 - ..
043825 - Jarmon advised the unit will probably ship on Monday, and be
043826 - here on Tuesday.
043827 -
043828 -     [On 000501 confirmed order. ref SDS 5 2312
043829 -
043830 -     [On 000502 CDW cannot fill initial order, recommends alternate,
043831 -     which was accepted and set to ship. ref SDS 6 2312
043832 -
043833 -     [On 000503 shipment delayed by CDW. ref SDS 7 0001
043834 -
043835 -     [On 000504 CDW reports problems configuring order. ref SDS 8 2365
043836 -
043837 -     [On 000508 received order, discovered defects. ref SDS 9 0001
043838 -
043839 -     [On 000509 more defects in product discovered. ref SDS 10 0001
043840 -
043841 -     [On 000519 Network is charged to First Card. ref SDS 11 5544
043842 -
043843 -
043844 - ..
043845 - Further research shows for the HP Omnibook page...
043846 -
043847 -
043848 -      http://www.cdw.com/shop/search/results.asp?key=Omnibook
043849 -
043850 -
043851 -
043852 -                Proc  HD  RAM W00 CDR  Display   NIC War #   Prive
043853 -
043854 - Omnibook 4150
043855 - F1649KT#ABA     500 12G  64M  y   y  14" XGA 8M  n   3 6.6  $3,247
043856 -
043857 -   Add                   192M
043858 -                        $300                     129            429
043859 -                                                            --------
043860 -                                                             $3,676
043861 -
043862 - ..
043863 - Omnibook 900 F1979KT#ABA     600  6G  64M  Y   n  13" XGA 4M  n
043864 - 1 4.3  $3,096
043865 -
043866 -   Add                   192M
043867 -                        $300     $256            129            685
043868 -                                                            --------
043869 -                                                             $3,781
043870 -
043871 -
043872 - Omnibook 900
043873 -  F1650KT#ABA    650 18G 128M  y   y  14" XGA 8M  n   3 6.6  $4,097
043874 -
043875 -   Add                   128M
043876 -                        $190                     129            320
043877 -                                                            --------
043878 -                                                             $4,417
043879 -
043880 - ..
043881 - Toshiba Tecra 8100
043882 -  F1650KT#ABA    650 18G 256M  NT  y  14" XGA 8M  n   3 5.7  $4,100
043883 -                                ?
043884 -
043885 -                                                 129            129
043886 -                                                             -------
043887 -                                                              4,229
043888 -
043889 -
043890 -
043891 -
043892 -
043893 -
043894 -
043895 -
043896 -
043897 -
043898 -
0439 -
Distribution. . . . See "CONTACTS"