CONTACTS 
0201 - Microsoft Corporation
020101 - Mr. Einar Ekholm; Technician =425 635 2997 x32383
020102 - v-1eekh@mssupport.microsoft.com
020103 - Windows 2000 Support  =800 936 4900
020104 - Applications and Performance

SUBJECTS
Evaluation
W2K Clean Install Full Version to Correct Problems with OEM Version

0504 -    ..
0505 - Summary/Objective
0506 -
050601 - Follow up ref SDS 9 0000, ref SDS 8 0000.
050602 -
050603 - Installed the "full," retail version of w2k received from Microsoft,
050604 - and configured for standard Communication Metrics requirements.
050605 - Updated w2k with Microsoft recommended service pack 1, which saved
050606 - current files, and did a second update with another version, also,
050607 - apparently named service pack 1.  These efforts did correct product
050608 - defects reported to Microsoft on 010207, except the Advanced option
050609 - for specifying the directory to install w2k, which is missing on the
050610 - OEM CD, was available on the "full" retail w2k CD version.
050611 -
050612 - Required approximatley 10 hours.  Saved about 5 hours by not having to
050613 - format all drives and import all data and program files again.
050614 -
050615 -    [On 010216 full file backup. ref SDS 23 0001
050616 -
050617 -    [On 010216 c13 stuck in standby after backup. ref SDS 24 0001
050618 -
050619 -
050620 -
050621 -  ..
0507 -
0508 -
0509 - Progress
0510 -
051001 - Evaluation - P4 System 13 Times Slower than P3
051002 -
051003 - Follow up ref SDS 9 2871.
051004 -
051005 - During verify operation of backing up prior configuration there was
051006 - another blue screen Stop failure, reported in another record.
051007 - ref SDS 22 0001
051008 -
051009 - The frequency of Stop failures that occurred with w2k on c13 seems to
051010 - correlate with the problem on c11 configured with w98, that had a
051011 - Pentium III 450 MHz, and caused switching to w2k on 000302.
051012 - ref SDS 2 0001  The disturbing prospect is that w98 had problems on
051013 - P3s, and now w2k has solved those, but has problems at this early
051014 - stage of using P4 processors.
051015 -
051016 -     [On 010216 after backup, verify seemed to fail again. ref SDS 23
051017 -     SN9F
051018 -
051019 -     [On 010216 cpu stuck in standby mode. ref SDS 24 0001
051020 - ..
051021 - Current solution is to disconnect all Power Managemenet by w2k
051022 - on c13, and rely on Intel BIOS settings for turning off the monitor
051023 - and hard drive after inactivity. Therefore all Power Management is
051024 - disabled, per below. ref SDS 0 NX5O
051025 -
051026 -     Microsoft should comment on this planning.
051027 -
051028 - C13 system performance for Knowledge Management still defective,
051029 - reported below. ref SDS 0 QL5K  Looks like we can improve performance
051030 - from 13 seconds to 10 seconds by setting files=13 in config.nt; but
051031 - nothing else has any effect. ref SDS 0 E19F
051032 -
051033 -
051034 -  ..
051035 - Configuration Plan for C13 and C11
051036 -
051037 - Follow up ref SDS 9 4SKV.
051038 -
051039 - Objective is to set up c13 exactly as it was on 010202, except fix
051040 - the problems that previously made a faster computer perform slower.
051041 -
051042 - Here are steps....
051043 -
051044 -     1.  Transfer current work files to c12, so we can keep going, if
051045 -         disaster strikes.
051046 -         ..
051047 -     2.  Backup c13, so there is redundant support.
051048 -
051049 -         Backup on 010204 - tape 14
051050 -         Backup on 010211 - tape 15
051051 -
051052 -            [On 010216 overwrote tape 14 with another backup,
051053 -            ref SDS 23 0001 and appended another data set to tape 15 to
051054 -            test the backup operation. ref SDS 23 667M
051055 -
051056 -         Backup on 010214 - tape 16
051057 -
051058 -     3.  Copy new w2k CD to g: hard drive, so we have a safe set of
051059 -         it.
051060 -
051061 -     4.  Clean install retail CD supplied by Microsoft today, in
051062 -         another record.
051063 -             ..
051064 -         a.  Specify directory location of w2k using Advanced
051065 -             option.
051066 -
051067 -                 i:\00\02
051068 -
051069 -               This worked.
051070 -
051071 -         b.  Remove i: drive
051072 -         c.  Replace i: drive
051073 -         d.  Format i: drive
051074 -         e.  Install the stuff.
051075 -
051076 -               For some reason we seemed to have problems setting up
051077 -               drivers using procedures that previously worked.  This
051078 -               work was eventually accomplished, but the failure of
051079 -               previously successful procedure is an issue.
051080 -               ..
051081 -               Drivers for the D850GB main board, INF, and IDE
051082 -               controller for the hard drive.
051083 -
051084 -               Same problem for installing a driver for sound.
051085 -
051086 -               Modem driver had to be installed separately, but this
051087 -               was the same procedure used for installation reported on
051088 -               010202.
051089 -
051090 -               Nokia monitor, the driver is not recognized by w2k.
051091 -
051092 -
051093 -     6.  Software to configure is in the record on 010202. ref SDS 9
051094 -         0001
051095 -
051096 -
051097 -
051098 -
051099 -
0511 -

SUBJECTS
D850GB Main Board, Upgrade BIOS
P4 CPU 1.4 GHz 400MHz Bus 256K Cache, 010202
Installation CD Intel Drivers for on-board Peripherals, e.g., IDE Har
PCI INF Driver for on-board Peripherals Has to be Installed First, on
PCI INF Driver Updated
PCI IDE Disk Driver Install After INF Driver Installed, on Intel CD f
PCI IDE Disk Driver Updated, Install after INF Driver
Sound Drivers Creative Soundblaster CD Stored on g: 00 SB16
Suspend Turn Disk Off
PCI Yellow Driver Problems
Modem Drivers US Robotics

2014 -
201401 -  ..
201402 - D850GB Intel Main Board BIOS and Drivers
201403 - BIOS by Intel for D850GB Main Board
201404 -
201405 - Follow up ref SDS 9 MT2R.
201406 -
201407 - On 010206 upgraded BIOS. ref SDS 12 GP2S
201408 -
201409 - Upgrade drivers for IDE controller that manages the hard drive, and
201410 - other features of the main board, as was done on 010206. ref SDS 12
201411 - 8RSF
201412 -
201413 -      After installation of w2k was completed, opened Device
201414 -      Manager...
201415 -        ..
201416 -        System Management, right click and open menu, select
201417 -          Properties
201418 -            Hardware tab
201419 -              Device Manager
201420 -
201421 -      This locaton showed follow yellow alerts indicating inadequate
201422 -      system configuration.
201423 -  ..
201424 -         Sound
201425 -
201426 -            Tried to clear this problem by running the code for the
201427 -            Creative Labs CD that was put in.
201428 -
201429 -                              g: 00 SB16
201430 -
201431 -            ...on 010202.ref SDS 9 F57I
201432 -            ..
201433 -            This effort failed.
201434 -
201435 -               Seems like it should work because it has an autorun.inf
201436 -               file.  Maybe next time....
201437 -
201438 -            Ran Creative Labs CD, and it installed driver.
201439 -
201440 -
201441 -
201442 -  ..
201443 -         PCI system     INF
201444 -
201445 -            Tried to install the INF driver downloaded from Intel,
201446 -            because the record on 010206 says it has to be upgraded
201447 -            first, before other drivers are installed. ref SDS 12 RF6I
201448 -
201449 -            It is located in....
201450 -
201451 -
201452 -                   g:\00\D850GB\INF\INFINST_ENU.EXE
201453 -
201454 -
201455 -            Ran Device Manager, and selected the PCI item with a
201456 -            yellow altert.  Clicked to update driver and pointed to...
201457 -
201458 -                   g:\00\D850GB\INF\INFINST_ENU.EXE
201459 -            ..
201460 -            This executed, but did not result in updating the
201461 -            driver for some reason.
201462 -
201463 -            When the process ended, the yellow alert was still there.
201464 -
201465 -            Tried running the Intel CD, which is installed on
201466 -
201467 -
201468 -                          g: 00 D850GB
201469 -
201470 -
201471 -            ...this directory has an autorun.inf file that should set
201472 -            up the inf driver then install sound and IDE controller
201473 -            drivers.
201474 -            ..
201475 -            This seemed to fail when run from the hard drive,
201476 -            possibly because the w2k driver operation (Wizard) is
201477 -            looking for a file called "autorun.inf.  I selected the INF
201478 -            directory, and it does not have an autorun.inf file it it.
201479 -
201480 -            Ran the Intel CD and it worked, possibly because it has an
201481 -            autorun.inf file in the root directory.
201482 -
201483 -
201484 -         PCI  "         IDE
201485 -
201486 -            Same problem occurred with this.
201487 -
201488 -            After running the Intel CD, was able to update the driver
201489 -            using procedures on 010206. ref SDS 12 N95K
201490 -         ..
201491 -         PCI serial     Modem
201492 -
201493 -            This was cleared using procedure supplied by PC Doctor on
201494 -            010206.
201495 -
201496 -
201497 -
201498 -
2015 -
2016 -

SUBJECTS
D850GB Main Board
P4 CPU 1.4 GHz 400MHz Bus 256K Cache, 010202
Motherboard, Intel, D850GB 4-AGP, for Pentium 4, 010202
Performance Slower for SDS Reports than C11
Stop Error System Failed Had to Re-install W2K
Intel Manufacturer BIOS GB85010A.0046.P08
Power Management
Monitor
Power Management BIOS

2912 -
291201 -  ..
291202 - Power Management Settings in BIOS and W2K Disabled, Set to "Never"
291203 -
291204 - Power management settings in BIOS have been changed to disable Power
291205 - Management, which is the same setting on c11, see 000310. ref SDS 3
291206 - 0001
291207 -
291208 - W2K was formerly set to....
291209 -
291210 -          Turn off monitor         after 15 minutes
291211 -
291212 -          Turn off hard disks      after 20 minutes
291213 -
291214 -          System Standby           never
291215 -
291216 -       [On 010216 this configuration failed to return "off" condition;
291217 -       tried Intel CD for power managemet, then removed it, and set all
291218 -       Power Management to "never" until comment from Microsoft on this
291219 -       record. ref SDS 24 0001
291220 -
291221 -    ..
291222 -    Advanced tab
291223 -
291224 -         Always show icon on the task bar is not selected.
291225 -
291226 -         Prompt for password when computer goes off standby is not
291227 -         selected, because Standby is not enabled.
291228 -
291229 -    Hibernate tab
291230 -
291231 -         Enable hibernate support is not selected.
291232 -
291233 -    This is the same setting that is in w2k on c11, and it has worked
291234 -    without any problems since 000310. ref SDS 3 0001
291235 -
291236 -         However, on c13, which is a P4, we have had problems similar
291237 -         to w98 on the c11, reported on 000302, ref SDS 2 0001, where
291238 -         blue screen Stop failures of w2k occur, beginning on 010206.
291239 -         ref SDS 12 0001
291240 -
291241 -             [On 010216 another system failure associated with Power
291242 -             Management. ref SDS 24 0001
291243 -         ..
291244 -         The Intel setup CD has a procedure for turning off
291245 -         monitor control by w2k and doing it with the bios.  This was
291246 -         tried a few days later on 010216 to avoid w2k failures.
291247 -         However, Intel's program turned out to be a detailed
291248 -         diagnostic on temperature and voltage conditions.  Since
291249 -         Intel's liturature does not recommend this, monitoring it
291250 -         would be nice to have, but it places an icon on the task bar.
291251 -         We do not want icons on the task that do not support ongoing
291252 -         tasks that are used on a daily basis.  Therefore this program
291253 -         was removed, and the w2k Power Management features were
291254 -         restored, although set to "never,' per above. ref SDS 24 6G4H
291255 -
291256 -
291257 -
291258 -
291259 -
291260 -
291261 -
2913 -

SUBJECTS
Product Key T939K MRJXB D32VR MJT6V Y6K8M, 010214
Install I: 00 02
Install Partition Drive C - I
Swap File, Pagefile.sys
Windows Environment
Swap File Location, which drive
Pagefile.sys Size and Location

3710 -
371001 -  ..
371002 - W2K Installation and Setup with Product Key
371003 - Windows 2000 Installation and Setup
371004 -
371005 - Follow up ref SDS 9 GE7H.
371006 -
371007 - Windows 2000 Professional full, retail version was installed today
371008 - in....
371009 -
371010 -                          i: 00 02
371011 -
371012 -  ..
371013 -         Product Key:  T939K MRJXB D32VR MJT6V Y6K8M
371014 -
371015 -      [On 020416 Microsoft replaced this product ID with the
371016 -      following...
371017 -
371018 -                       J7MCD R333H 8GDYB QYJVP PQVM3
371019 -
371020 -      ...because for some reason it would no longer work. ref SDS 29
371021 -      Y16W
371022 -
371023 -
371024 - ...using CD received from Microsoft, as reported today in another
371025 - record. ref SDS 21 WK6I
371026 -
371027 -  ..
371028 - Copied CD to.....
371029 -
371030 -                       g: 00 w2k
371031 -
371032 -
371033 - Copied w2k 2nd CD which is a debug support disk, to....
371034 -
371035 -
371036 -                       g: 00 w2sd
371037 -
371038 -
371039 - Moved prior OEM code to....
371040 -
371041 -
371042 -                       g: 00 w2oem
371043 -
371044 - ..
371045 - Used full version w2k installation CD.  It provided an Advanced
371046 - option at the beginning of the operation for setting the directory to
371047 - install w2k, set....
371048 -
371049 -                          i: 00 02
371050 -
371051 - ..
371052 - This solves one of the 3 installation problems reported to
371053 - Microsoft on 010207. ref SDS 15 UU6J
371054 - ..
371055 - Installed on I: by removing I drive, then designating I for
371056 - installing w2k.
371057 -
371058 - The installation program has an option to format the drive for....
371059 -
371060 -                        NTFS
371061 -                        FAT32
371062 -
371063 - Selected FAT32, formatted the drive and installed w2k.
371064 -
371065 -       [On 020416 installing w2k again did not provide option for
371066 -       FAT32. ref SDS 29 GN5N
371067 -
371068 - Other drives were already partitioned, and did not lose any
371069 - software.
371070 - ..
371071 - Swap file (pagefile.sys), move from i: to g: using instructions
371072 - on 000326, ref SDS 4 0001, for reasons on 010202. ref SDS 9 HR9M
371073 -
371074 -    Decided today to leave this on I: for now.
371075 -
371076 -
371077 -
371078 -
371079 -
3711 -

SUBJECTS
C13 W2K Downloaded Service Pack 1
Automatic Upgrade Procedure
Automatic Upgrade Download from Microsoft
W2K Update Downloaded Service Pack 1

4107 -
410701 -  ..
410702 - W2K Upgraded with Service Pack 1 Downloaded from Microsoft
410703 -
410704 - Follow up ref SDS 9 KY4S.
410705 -
410706 - IE will not recognize the DSL modem, until a dial up is setup.
410707 -
410708 - If we try to upgrade w2k, using the operation in the Start menu, it
410709 - launches IE, and IE starts out wanting to create a dial up connection.
410710 - There is an operation for connecting through a LAN, but this does not
410711 - seem to work very well.
410712 - ..
410713 - After w2k was installed, and DSL connection was set up, and
410714 - after a dial up connection was created, so IE would recognize DSL, ran
410715 - the automatic update that is at the top of Start Programs menu, and
410716 - can also be called by....
410717 -
410718 -
410719 -                  I:\00\02\system32 wupdmgr.exe
410720 -
410721 -
410722 - Upgrade was done in two (2) steps today.
410723 -
410724 - Microsoft presents a number of different upgrade options.
410725 -        ..
410726 -    1.  There is a recommended Service Pack 1 shown at the top of
410727 -        the list of available upgrade choices.  This seems to be
410728 -        developed from Microsoft examining the current w2k installation
410729 -        on the customer's computer.
410730 -
410731 -        This is a default selection.  Other choices can be made to
410732 -        supplement this choice.
410733 -
410734 -    2.  There is another option further down on the Microsoft upgrade
410735 -        file under a heading for Recommended upgrades.  It seems to
410736 -        have the name of Service Pack 1, the same or similar to the
410737 -        default upgrade at the top of the file.  However, when this
410738 -        option is selected, nothing else can be selected.
410739 -
410740 - On this occasson, I first selected the 2nd option, and downloaded the
410741 - Service Pack 1 upgrade from the Recommended listing.
410742 -     ..
410743 -     This was about 15 MB, and took some time to re-examine the
410744 -     installed system.  It seemed to replace most everything, and it
410745 -     copied existing files to....
410746 -
410747 -              i: program files\windowsUpdate
410748 -
410749 -     This only has about 274 KB and 34 files, which does not seem to
410750 -     account for the messages that the upgrade operation was saving a
410751 -     lot of existing files that were replaced.
410752 -
410753 -     Another directory....
410754 -
410755 -              I:\Program Files\InstallShield Installation Information
410756 -
410757 -              I:\Program Files\InstallShield Installation Information\
410758 -
410759 -     ...has a long named subdirectory dated today....
410760 -
410761 -              {0C3B9467-E882-11D3-BF71 -00C04FA0D6AE}
410762 -
410763 -     ...that has very little stuff.
410764 -     ..
410765 -     Another directory.....
410766 -
410767 -              I:\00\02\$NtServicePackUninstall$
410768 -
410769 -     ....has 991 files and 200 MB, so this is the amount of new stuff
410770 -     that was added or changed.
410771 -
410772 -
410773 - After doing this recommended upgrade with Service Pack 1, opened the
410774 - Microsoft update Internet operation again, and this time selected...
410775 -
410776 -    1.  Service Pack 1 upgrade identified by Microsoft as still needed
410777 -        to be updated, per para 1 above. ref SDS 0 P46J
410778 -
410779 -    2.  Media Player. 4J <847T This was about 8 MB, and did not seem to
410780 -        go through the operaton aving a bunch of stuff to disk, as
410781 -        occurred with the first ice Pack 1 upgrade.
410782 - ..
410783 - Question:  what is the difference between Service Pack 1 upgrade
410784 - under step 1, and what is added by second operation.  Why wasn't there
410785 - a message saying nothing to upgrade?
410786 -
410787 - Hoped this might make w2k more compatible with Intel's new equipment
410788 - in c13, a p4 1.4 GHz processor, the D850GB 400 MHz bus, and the IBM
410789 - 7200 RPM Ultra ATA 100 hard drive.  This did not solve the poor
410790 - performance problem running SDS reports.
410791 -
410792 -
410793 -
410794 -
410795 -
4108 -

SUBJECTS
Sound
Disconnect Automatic System Sounds
Explorer Has Sound to Disconnect for Moving between Directories
Drivers Creative Soundblaster CD Stored on g: 00 SB16
C13 Creative Soundblaster CD
Sounds Disconnect Automatic System Sounds
Explorer Directory Management
Sound Disconnect Automatic System Alerts

491001 -  ..
491002 - Sounds - Creative Soundblaster
491003 -
491004 - Follow up ref SDS 9 BG4S.
491005 -
491006 - See above for difficulties installing Creative Lab driver. ref SDS 0
491007 - 9M6F
491008 -
491009 - Use instructions on 010202 for deleting sounds, and removing volume
491010 - control on task bar, because it is a nusance.
491011 -
491012 - Don't remove "default beep," because, unlike all the other sounds that
491013 - are not needed, do not seem to be able to get it back once it is set
491014 - to none.
491015 - ..
491016 - Remove all the other stuff.
491017 -
491018 -
491019 -
491020 -
491021 -
4911 -

SUBJECTS
CD ROM Drive
AutoRun Disconnect for CD ROM
CD ROM Autorun Disable/Enable

520501 -  ..
520502 - CD ROM Turn Off Automatic Execute
520503 -
520504 - Follow up ref SDS 9 TM6K.
520505 -
520506 - Instructions on 010205, ref SDS 11 H3EY, don't seem to work, so don't
520507 - bother with this.  Use hold shift key, to avoid having a CD take off,
520508 - but this doesn't work very well either.
520509 -
520510 -
520511 -
520512 -
520513 -
520514 -
5206 -

SUBJECTS
Media Player
Windows Media Player
Media Player Mplayer.exe

5706 -
570601 -  ..
570602 - Media Player for Movies
570603 -
570604 - Follow up ref SDS 9 4DG2.
570605 -
570606 - Set up mplayer, and wmplayer, after w2k service pack is installed.
570607 -
570608 - Moved a copy of....
570609 -
570610 -
570611 -                  i: program files\windows media player
570612 -
570613 -
570614 - ....to...
570615 -
570616 -                  g: windows\mediaplayer
570617 -
570618 - ..
570619 - When w2k is updated we get a dumber version, and so can install
570620 - what we want.
570621 -
570622 -
570623 -
570624 -
570625 -
5707 -

SUBJECTS
Windows Media Player
CD Player Music
Cdplayer.exe Plays Music Files with CDS Extension
Windows Media Player Wmplayer.exe for Movies and Music

6107 -
610701 -  ..
610702 - Cdplayer Set for Music
610703 -
610704 - Follow up ref SDS 9 G8E2.
610705 -
610706 - Set music be played by cdplayer instead of wmplayer.
610707 -
610708 - Moved a copy of....
610709 -
610710 -
610711 -                  i: 00 02 system32 cdplayer.exe
610712 -
610713 -
610714 - ....to...
610715 -
610716 -                  g: windows\system32
610717 -
610718 - ..
610719 - When w2k is updated we get a dumber version, and so can install
610720 - what we want.
610721 -
610722 -
610723 -
610724 -
610725 -
610726 -
6108 -

SUBJECTS
Administrator - Rod Welch
Administrator Not Configured

660401 -  ..
660402 - Administrator Configuration
660403 -
660404 - Follow up ref SDS 9 2192.
660405 -
660406 - Used instructions on 010202.
660407 -
660408 -
660409 -
660410 -
6605 -

SUBJECTS
Programs Stored on G: for online Installation
Product Key C13
Installation CD on G Drive 00 W98

7006 -
700601 -  ..
700602 - Software Programs Stored on G: for Online Installation
700603 -
700604 - Follow up ref SDS 9 K3SG.
700605 -
700606 - See list on 010202.
700607 -
700608 -
700609 -
700610 -
7007 -

SUBJECTS
Video System
Not Recognized by W2K to Configure
Configuration
Nokia Monitor and NVidia Riva TNT2 Controller
Driver Nokia 447X
Driver 447X From Viewsonic
Video MGA IMP +/P REV 201, SN AA62555C
Driver NVidia Riva TNT2

7711 -
771101 -  ..
771102 - Video Display Configuration
771103 -
771104 - Follow up ref SDS 9 GR5W.
771105 -
771106 - Used instructions on 010202.
771107 -
771108 -
771109 -  ..
771110 - Default Driver Installed by W2K for Monitor Display
771111 - Nokia 447X Drivers Downloaded; W2k Installed Its Own Driver
771112 -
771113 - Follow up ref SDS 9 SW5F.
771114 -
771115 - See instructions on 010202.
771116 -
771117 -     For some reason today, the prior instructions did not work.
771118 -
771119 -     The Nokia monitor drivers were installed exactly the same as on
771120 -     010202, however, when these drivers were identified during the
771121 -     Upgrade Device Driver Wizard operation, w2k reported....
771122 -
771123 -         A suitable driver fo this device is already installed.  To
771124 -         keep the currently installed driver, click cancel.  To search
771125 -         another locaton for a different driver click Back, or to
771126 -         reinstall the current driver click Next.
771127 -     ..
771128 -     W2k installed the following driver.....
771129 -
771130 -         i: 00 02 inf moitor.inf
771131 -
771132 -     This is described as the Default Monitor
771133 -
771134 -     Since the OEM version of w2k selected the Nokia driver, this
771135 -     suggests that full "retail" version of w2k is different, possibly
771136 -     has a more current driver, and w2k determined it is better than
771137 -     the Nokia driver for the Nokia monitor.
771138 -
771139 -     As a result, c13 is not configured with a Nokia driver for the
771140 -     Nokia monitor, but is using a driver for a default monitor.
771141 -
771142 -
771143 -
771144 -
771145 -
771146 -
7712 -

SUBJECTS
Desktop Setup
Desktop Font Size Layout

8005 -
800501 -  ..
800502 - Desktop Setup So Characters are Larger and Easier to Read
800503 -
800504 - Follow up ref SDS 9 BK3A.
800505 -
800506 - Used instructions on 010202. ref SDS 9 BK3A
800507 -
800508 -
800509 -
8006 -

SUBJECTS
Folder Options
Views Tab Sets Fields for Name, Type Attribute, etc
Directory Folder Options
File List Options - View Menu

8407 -
840701 -  ..
840702 - System Management Folder Options and File List Format
840703 - Folder Options, File List Format in System Management
840704 -
840705 - Follow up ref SDS 9 4WUC.
840706 -
840707 - Configured System Management to facilitate understanding, accessing
840708 - and managing directories and files, using procedures in the record on
840709 - 010202. ref SDS 9 4WUC
840710 -
840711 -
840712 -
8408 -

SUBJECTS
Path Set in Registry for DOS
SDS and Medit
Performance Slower for SDS Reports than C11
Config.nt in 00 02 System32, 010202
Autoexec.nt in 00 02 System32, 010202
Performance Slower on Faster Machine
Mouse for SDS - Medit Set DOS Properties Options QuickEdit, Insert Mo

9610 -
961001 -  ..
961002 - SDS, Medit DOS, Setup with Path
961003 -
961004 - Follow up ref SDS 9 2495, ref SDS 5 2495.
961005 -
961006 - Set up using procedures on 010202.
961007 -
961008 -  ..
961009 - Problems running SDS on new faster computer...
961010 -
961011 -  1.  Control fields are not being sorted.
961012 -
961013 -      No problem this time.
961014 -
961015 -  ..
961016 -
961017 -  2.  Reports and other disk ops like updating pointers slower on c13
961018 -      PV system, than on c11 PIII system. Still takes 13 seconds to do
961019 -      same work that takes 1 second on c11 and c12 both running w2k and
961020 -      slower processors, as reported on 010202. ref SDS 9 QL5K
961021 -
961022 -      Installation of new, full, "retail" version of w2k, did not
961023 -      improve defective performance reported on 010202.
961024 -
961025 -         [On 010301 experiments with Opt Tech Sort seem to indicate
961026 -         problem is solved. ref SDS 26 0001
961027 -
961028 -      Question for Microsoft...
961029 -                                  ..
961030 -      How to get w2k to work as efficiently with a P4 as it does
961031 -      with a P3?
961032 -
961033 -          [On 010214 Joe said Microsoft will look into this problem.
961034 -          ref SDS 25 IY4I
961035 -
961036 -      Supersort command at DOS prompt....
961037 -
961038 -            C>s cf 1zz
961039 -
961040 -      ...where s = s.exe for Supersort in c:\sd\01, and cf 1zz has the
961041 -      Supersort commands reported on 010210. ref SDS 18 H69F
961042 -
961043 -      Experimenting seems to show that...
961044 -             ..
961045 -         1.  Setting buffers param in the DOS (NTVDM) program
961046 -             Properties Options menu has no impact on performance;
961047 -  ..
961048 -         2.  Setting files=13 in config.nt, ref OF 2 XE8J, reduces
961049 -             processing time from 13 seconds to 9 seconds, as
961050 -             follows.....
961051 -
961052 -               files                seconds
961053 -
961054 -               0 - 9................ 13
961055 -                   8................ 13
961056 -                   9................ 11
961057 -                  10................ 11  a few 10
961058 -                  11................ 10  a few  9
961059 -                  12................ 10
961060 -                  13................. 9  a few 10
961061 -                  14................ 13  a few 14
961062 -                  15................ 12  a few 13
961063 -                  16................ 13  a few 12
961064 -                  17................ 13  a few 12
961065 -                  18................ 13  a few 12
961066 -                  19................ 13  a few 12
961067 -                  20................ 13  a few 12
961068 -                  21................ 13  a few 12
961069 -                  22................ 13  a few 12
961070 -                  23................ 12  a few 13
961071 -                  24................ 12
961072 -                  25................ 12  a few 11
961073 -                  26................ 11
961074 -                  27................ 10  a few  9
961075 -                  28................ 11  a few 10
961076 -                  29................ 10  a few 11
961077 -                  30................ 12
961078 -                  35+............... 13
961079 -
961080 -
961081 -  ..
961082 -
961083 -  3.  Should have 634K RAM with dosx.exe loaded into high memory.
961084 -
961085 -      On 010207 Microsot recommends installing retail version, which is
961086 -      being done today. ref SDS 15 4F8J
961087 -
961088 -      Same problem reported on 01202, ref SDS 9 KN6F; temporary work
961089 -      around is not to load redir and dosx, gives 634K. ref SDS 9 DG3J
961090 -
961091 -      Question for Microsoft
961092 -
961093 -      How to make other changes that increase RAM?
961094 -
961095 -          [On 010220 Joe has ideas on modifying system.ini to solve
961096 -          this problem. ref SDS 25 OM4K
961097 -      ..
961098 -      For example, on 000310 w2k was installed on c11, running on
961099 -      an Intel SE440BX-2 main board and a P3 450 MHz processor, with
961100 -      256 MB RAM. ref SDS 3 0351
961101 -
961102 -      There was panic when it was discovered only 580K of RAM, was
961103 -      available, because our KM program, SDS, which is the only KM
961104 -      program in the world, works much better with closer to 650K of
961105 -      RAM.
961106 -      ..
961107 -      By accident, just a fluke, we discovered on 000310 that
961108 -      placing a mem command in a batch file, and calling the batch file
961109 -      on the command line of the DOS application menu, increases RAM
961110 -      for SDS by 51K. ref SDS 3 5972  There, is nothing in w2k
961111 -      information provided to customers that discloses w2k is more
961112 -      effective, by placing mem in a batch file when a KM program is
961113 -      called.
961114 -
961115 -      When w2k was installed on our notebook compuer, c12, on
961116 -      000518, same procedure discovered for c11 in March, was
961117 -      successful.  For example.....
961118 -
961119 -      Calling sds on c12 with following batch file.....
961120 -
961121 -          @echo off
961122 -          mem
961123 -          del stufq*
961124 -          del 0W*
961125 -          del lst*
961126 -          del 1y*
961127 -          del dirx*
961128 -          del tk*
961129 -          del tq*
961130 -          del mon*
961131 -          C:\SD\01\e messages C:\SD\03\04702
961132 -
961133 -       ..
961134 -      Produces the following memory report.....
961135 -
961136 -      Conventional Memory :
961137 -
961138 -        Name                Size in Decimal       Size in Hex
961139 -      -------------      ---------------------   -------------
961140 -        MSDOS              12608      ( 12.3K)       3140
961141 -        KBD                 3280      (  3.2K)        CD0
961142 -        HIMEM               1248      (  1.2K)        4E0
961143 -        COMMAND             3360      (  3.3K)        D20
961144 -        E                 195312      (190.7K)      2FAF0
961145 -        COMMAND             4160      (  4.1K)       1040
961146 -        FREE                 112      (  0.1K)         70
961147 -        FREE              435024      (424.8K)      6A350
961148 -
961149 -  ..
961150 -
961151 -      Total  FREE :       435136      (424.9K)
961152 -
961153 -      Upper Memory :
961154 -
961155 -        Name                Size in Decimal       Size in Hex
961156 -      -------------      ---------------------   -------------
961157 -        SYSTEM            180208      (176.0K)      2BFF0
961158 -        MOUSE              12528      ( 12.2K)       30F0
961159 -        MSCDEXNT             464      (  0.5K)        1D0
961160 -        REDIR               2672      (  2.6K)        A70
961161 -        DOSX               34848      ( 34.0K)       8820
961162 -        FREE                 800      (  0.8K)        320
961163 -        FREE               96016      ( 93.8K)      17710
961164 -
961165 -  ..
961166 -      Total  FREE :        96816      ( 94.5K)
961167 -
961168 -      Total available to programs (Conventional+Upper)....... 531952
961169 -      Largest executable program size........................ 434224
961170 -      Largest available upper memory block.................... 96016
961171 -
961172 -         1048576 bytes total contiguous extended memory
961173 -               0 bytes available contiguous extended memory
961174 -          941056 bytes available XMS memory
961175 -                 MS-DOS resident in High Memory Area
961176 -
961177 -
961178 -      Calling sds on c12 with batch file modified by omitting mem
961179 -
961180 -          @echo off
961181 -          REM             mem
961182 -          del stufq*
961183 -          del 0W*
961184 -          del lst*
961185 -          del 1y*
961186 -          del dirx*
961187 -          del tk*
961188 -          del tq*
961189 -          del mon*
961190 -          C:\SD\01\e messages C:\SD\03\04702
961191 -
961192 -       ..
961193 -      Produces the following memory report.....
961194 -
961195 -      Conventional Memory :
961196 -
961197 -        Name                Size in Decimal       Size in Hex
961198 -      -------------      ---------------------   -------------
961199 -        MSDOS              12592      ( 12.3K)       3130
961200 -        KBD                 3280      (  3.2K)        CD0
961201 -  ***** EMM                  176      (  0.2K)         B0
961202 -        HIMEM               1248      (  1.2K)        4E0
961203 -        MOUSE              12528      ( 12.2K)       30F0
961204 -        COMMAND             3360      (  3.3K)        D20
961205 -        E                 195312      (190.7K)      2FAF0
961206 -        MSCDEXNT             464      (  0.5K)        1D0
961207 -        REDIR               2672      (  2.6K)        A70
961208 -        DOSX               34848      ( 34.0K)       8820
961209 -        COMMAND             4160      (  4.1K)       1040
961210 -        FREE                 112      (  0.1K)         70
961211 -        FREE              384224      (375.2K)      5DCE0
961212 -
961213 -  ..
961214 -      Total  FREE :       384336      (375.3K)
961215 -
961216 -      Total bytes available to programs...................... 384336
961217 -      Largest executable program size........................ 383424
961218 -
961219 -         4194304 bytes total EMS memory
961220 -         4194304 bytes free EMS memory
961221 -
961222 -        19922944 bytes total contiguous extended memory
961223 -               0 bytes available contiguous extended memory
961224 -        15580160 bytes available XMS memory
961225 -                 MS-DOS resident in High Memory Area
961226 -
961227 -      ..
961228 -      This experience seems to show that by adding mem to a batch
961229 -      file run on c11 and c12 RAM is increased from 384336 to 435136,
961230 -      or by 51K.  However, for some reason, c13 does not seem to need
961231 -      the mem command to achieve the same 51K RAM benefit.
961232 -
961233 -      That is very useful knowledge, about a very useful and scarce
961234 -      resource needed to drive knowledge management at the beginning
961235 -      of the 21st century.
961236 -
961237 -           [On 010901 had removed mem from SDS.bat for c11 and c12, but
961238 -           added back to get the 50K. ref SDS 28 YB3J
961239 -
961240 -      That knowledge can be invested to configure c13 for better
961241 -      knowledge work, provided Microsoft maintains reasonable quality
961242 -      for consistent performance of w2k.
961243 -
961244 -
961245 -
961246 -
961247 -
9613 -

SUBJECTS
Office 97, MS
Install Office 2000 under W2000 on CPU #12, 000518
C12 Office 2000 Update

9906 -
990601 -  ..
990602 - Office Installation on C12
990603 - MS Office Installation on C12
990604 -
990605 - Follow up ref SDS 9 0785, ref SDS 5 0785
990606 -
990607 - Used instructions on 010202, citing the record on 000227 for running
990608 - setup.exe and product key . ref SDS 1 3416
990609 -
990610 - Installed Microsoft Office 2000 in...
990611 -
990612 -
990613 -                     h: 00 02 06
990614 -
990615 - ..
990616 - Product Key for MS Office 2000
990617 -
990618 -                  BB7YW 7T8FX X42FH 326BM 29C66
990619 -
990620 - After DSL was connected, and after updating w2k, updated MS Office
990621 - 2000.
990622 -
990623 -
990624 -
990625 -
990626 -
990627 -
990628 -
9907 -

SUBJECTS
Photoed.Exe Open JPG Files
Image.exe that comes with W2K Seems Similar to Photoed

A105 -
A10501 -  ..
A10502 - Photoed Configured
A10503 -
A10504 - Follow up ref SDS 9 G3EP.
A10505 -
A10506 - Used instructions on 010202.
A10507 -
A10508 -
A10509 -
A106 -

SUBJECTS
Diskeeper, Beyond.Com, 000331
Diskkeeper Defragment

A305 -
A30501 -  ..
A30502 - Defragment Program, Install Diskeeper
A30503 -
A30504 - Follow up ref SDS 9 V73S.
A30505 -
A30506 - See instructions on 010202, citing later work on 010205 purchased and
A30507 - installed Diskeeper v6.0, ref SDS 10 MM4K,
A30508 -
A30509 -
A30510 -
A30511 -
A30512 -
A306 -

SUBJECTS
Virus Protectoin Norton
Virus Protection Program, Norton

A505 -
A50501 -  ..
A50502 - Norton Virus Protection
A50503 -
A50504 - Follow up ref SDS 9 4AYE.
A50505 -
A50506 - Used instructions on 010202.
A50507 -
A50508 -
A50509 -
A50510 -
A506 -

SUBJECTS
Attglobal Dial Up Not Connecting
Attblobal Dial-up Networking

A705 -
A70501 -  ..
A70502 - PacBell Dial Up Connections
A70503 - JPS Dial UP Connection
A70504 - Attglobal Dial-up Networking is Failing
A70505 -
A70506 - Follow up ref SDS 9 0845, ref SDS 5 0845.
A70507 -
A70508 - See instructions on 010202.
A70509 -
A70510 - After the Attblogal connection was created, it connected, but returned
A70511 - an error message.  After the IBM Dialer program was installed below,
A70512 - ref SDS 0 VP3A, this thing runs okay.
A70513 -
A70514 - Pac Bell connection worked.
A70515 -
A70516 -
A70517 -
A70518 -
A70519 -
A706 -

SUBJECTS
Dialer, IBM for W98

AA04 -
AA0401 -  ..
AA0402 - Dialer for IBM Global Installed on C11
AA0403 -
AA0404 - Follow up ref SDS 9 VP3A.
AA0405 -
AA0406 - See instructions on 010202.
AA0407 -
AA0408 -     After a dial up connection was created, above, ref SDS 0 0845, it
AA0409 -     failed.  After we got the Dialer program going it worked.
AA0410 -
AA0411 -     This installed okay, but when it was initially called, it reported
AA0412 -     the modem was being used by another program.
AA0413 -
AA0414 -     Since the modem was not being connected, it was another mistake.
AA0415 -     ..
AA0416 -     Did re-start for w2k, and tried again.  It connected.
AA0417 -
AA0418 -     When the dialer program is called the first time after
AA0419 -     installation it loads IE and starts downloading an update for
AA0420 -     itself, if needed, and it updates the phone numbers.  The phone
AA0421 -     numbers are almost always updated.  This is a big file, so it
AA0422 -     takes a long time using the dial up connection.  Does not seem to
AA0423 -     be a way to do this task using the DSL line.
AA0424 -
AA0425 -
AA0426 -      ..
AA0427 -     IE Disconnected for Login Properties
AA0428 -
AA0429 -     For some reason when the Dialer is installed, it sets up IE as a
AA0430 -     program to open after a connection is made to the Internet.
AA0431 -
AA0432 -     This needs to be disconnected, so people control what is called
AA0433 -     and when.  The Att Global Network program has a menu....
AA0434 -
AA0435 -         Network
AA0436 -           Login Properties
AA0437 -
AA0438 -     At thist level select
AA0439 -
AA0440 -             Programs
AA0441 -     ..
AA0442 -     This will show IE in a box with the name....
AA0443 -
AA0444 -         Programs to start after connecting
AA0445 -
AA0446 -     To delete this, so either ID or Netscape can be called, click the
AA0447 -     little box in the top that says....
AA0448 -  ..
AA0449 -         Override default settings
AA0450 -
AA0451 -     Click on all of the items in the box below "Programs to update
AA0452 -     with login...."   This deselects all of the stuff they want to
AA0453 -     update.
AA0454 -
AA0455 -     We don't want to update anything automatically, because usually,
AA0456 -     new an improved tools have a lot of problems.  So we work with
AA0457 -     existing tools for awhile until other people encounter and report
AA0458 -     problems and they get fixed.
AA0459 -     ..
AA0460 -     Click on the IE icon in the box below " Programs to start
AA0461 -     after..."  This highlights IE.  Click on "remove" in the right
AA0462 -     side of the box to IE does not take off everytime we connect
AA0463 -     somewhere.
AA0464 -
AA0465 -
AA0466 -
AA0467 -
AA05 -

SUBJECTS
Installation
Ws_ftp

AC05 -
AC0501 -  ..
AC0502 - WSFTPRO FTP Installed for Communication Metrics Upload to Web
AC0503 - FTP WSFTPRO Installed for Communication Metrics Upload to Web
AC0504 -
AC0505 - Follow up ref SDS 9 4945, ref SDS 5 4945.
AC0506 -
AC0507 - Used instructions on 010202.
AC0508 -
AC0509 -
AC0510 -
AC0511 -
AC0512 -
AC06 -

SUBJECTS
Novaback Tape Drive

AD04 -
AD0401 -  ..
AD0402 - Novaback Tape Drive Software
AD0403 -
AD0404 - Follow up ref SDS 9 V8RW, ref SDS 7 0001.
AD0405 -
AD0406 - Used instructions on 010202.
AD0407 -
AD0408 -    [On 010216 standby would not end following backup; appears verify
AD0409 -    may not have completed, ref SDS 23 0001, as occurred today prior to
AD0410 -    upgrading w2k, per above. ref SDS 0 2871
AD0411 -
AD0412 -
AD0413 -
AD05 -

SUBJECTS
Visio, V 4.0 SN:

AF0301 -  ..
AF0302 - Visio Organization Chart Program
AF0303 -
AF0304 - Follow up ref SDS 9 NT6W, ref SDS 6 4032.
AF0305 -
AF0306 - Used instructions on 010202.
AF0307 -
AF0308 -
AF0309 -
AF0310 -
AF0311 -
AF04 -

SUBJECTS
MS Project for W95
CPU #13, MS W2K

AH0401 -  ..
AH0402 - MS Project CPM Program
AH0403 -
AH0404 - Follow up ref SDS 9 1TSW.
AH0405 -
AH0406 - See instructions on 010202.
AH0407 -
AH0408 -
AH0409 -
AH0410 -
AH05 -

SUBJECTS
Installation DSL on C12
DSL Network
Network Computers
Netbui; TCP/IP
Cross-over Cable Needed for DSL Connection to Network Hub

AN08 -
AN0801 -  ..
AN0802 - DSL Installation on C13
AN0803 -
AN0804 - Follow up ref SDS 9 5395, ref SDS 5 5395.
AN0805 -
AN0806 - See instructions on 010202.
AN0807 -
AN0808 -     [On 010324 configured to support security by disconnecting File
AN0809 -     and Printer Sharing for Microsoft Networks.  Also, disconnected
AN0810 -     netbeui, as not needed for DSL. ref SDS 27 0001
AN0811 -
AN0812 -
AN0813 -
AN09 -
AN10 -

SUBJECTS
Netscape, 4.7 W98
User Profile Manager

AP05 -
AP0501 -  ..
AP0502 - Netscape Configured with User Profile Manager for Millie
AP0503 -
AP0504 - Follow up ref SDS 9 6180.
AP0505 -
AP0506 - See instructions on 010202.
AP0507 -
AP0508 -
AP06 -

SUBJECTS
Tape Backup, Exabyte 10 GB
Installation

AR0401 -  ..
AR0402 - Exabyte 8505 Tape Drive Installed C11
AR0403 -
AR0404 - Follow up ref SDS 9 K3MD.
AR0405 -
AR0406 - See instructions on 010202.
AR0407 -
AR0408 -
AR0409 -
AR0410 -
AR05 -
AR06 -