CONTACTS 
0201 - The PC Doctor                        510 264 9395
020101 - Hayward, California
020102 - Mr. Raul Pechiu

SUBJECTS
Original purchase
Receive, Inspect Order

0804 -    ..
0805 - Summary/Objective
0806 -
080601 - Follow up ref SDS 10 0000, ref SDS 9 0000.
080602 -
080603 - Went to Concord and picked up c10 for configuration in San Francisco;
080604 - drove to Hayward and inspected the new system.  Paid and returned to
080605 - San Francisco.  Reported administration of the order in this record.
080606 -
080607 -     [Continued installation and system configuration in another
080608 -     record. ref SDS 11 0001
080609 -
080610 -
080611 -
080612 -
080613 -  ..
080614 -
0807 -
0808 -
0809 - Progress
0810 -
081001 -
081002 -
081003 -    Angela       pcdoctor@infinex.com      510 264 9395
081004 -
081005 - Pcdoctor answering message says they do not open until 1000.
081006 -
081007 -    Left message that I have to leave at 1000 in order to be at
081008 -    Pcdoctor at 1200, so I need a confirmation that the system will be
081009 -    ready.
081010 - ..
081011 - Received call from Raul at 1000.  He said the system will be
081012 - ready at 1200.
081013 -
081014 - Will be ready to pickup at noon on 010202
081015 -     ..
081016 -     Raul said PC Doctor discovered yesterday, that the ATI Fury
081017 -     Pro card for AGP video does not support requirements for the
081018 -     D850GB main board to configure a P4 computer, contrary to planning
081019 -     on 010130. ref SDS 10 FB6I  PC Doctor substituted a higher end
081020 -     card, Diamond Viper, at no extra cost. ref DRT 1 0132
081021 -
081022 -
081023 -
081024 -
081025 -
0811 -
0812 -
0813 - 1106
0814 -
081401 - Took BART to Concord and picked up the car in the normal place, where
081402 - Millie parks in the far parking lot under an oak tree.
081403 -
081404 -
081405 -
081406 -
0815 -
0816 -
0817 - 1209
0818 -   ..
081801 - Drove to the apartment and disassembled c10,  Loaded c10 into
081802 - the car, and then drove to Pc Doctor in Hayward, using directions in
081803 - the contact record.
081804 -
081805 - Traffic was pretty, except getting through the tunnel on highway 24.
081806 -
081807 - I probably should have taken 680 to 580, and then drove to 880,
081808 - instead of driving into Oakland.
081809 -
081810 - Traffic was heavy, nearly a standstill going into Oakland on 880, as
081811 - I drove South toward Hayward, so decided not to drive back this
081812 - route, but to take the San Mateo bridge to US 101.
081813 -
081814 -
081815 -  ..
0819 -
0820 -
0821 - 1317
0822 -
082201 - Arrived at PC Doctor on Clawiter Road, near Winton.
082202 -
082203 - Met Raul who seems to be the lead person, possibly the owner.
082204 -
082205 - Raule introduced me to Tony, who had the system assembled.
082206 -
082207 -
082208 -  ..
082209 - Inspect and Test CPU
082210 -
082211 - Examined the system and noticed all of the cards seem to be installed,
082212 - unlike experience working with PC Town when c11 was purchased on
082213 - 981112, ref SDS 3 8V5I, and previously with c10 on 980225. ref SDS 2
082214 - 6424
082215 -
082216 -     Schematic labels for the D850GB main board was not installed
082217 -     inside the case, and on the back panel to identify the ports.
082218 -     ref DRT 1 H69I
082219 -
082220 -  ..
082221 - We are using 3 PCI slots, so two are available.
082222 -
082223 -    Sound card, ref DRT 1 AK9G
082224 -    Network card, ref DRT 1 JK9J
082225 -
082226 -  ..
082227 -
082228 -    Modem, ref DRT 1 RK9L
082229 -
082230 -       Modem was ordered on 010130. ref SDS 10 2T7L
082231 -
082232 - We could have avoided using these slots, if we could get a CNR card
082233 - for LAN and Sound, or LAN and modem, per telecon with Angela on
082234 - 010130. ref SDS 10 GP5F
082235 -
082236 - Tony said all of the product specs and warranty information is in the
082237 - main board box.  I looked in the box and saw a lot of documents, but
082238 - did not inventory anything.
082239 - ..
082240 - When I returned to San Francisco, found there is a diagram for
082241 - the case, but the manufacturer, product identification specification
082242 - and description were not with the documents PC Doctor submitted in the
082243 - main board box. ref DRT 1 0001
082244 -
082245 -     [On 010202 front panel fan does not seem to be working.
082246 -     ref SDS 11 9RIW
082247 -
082248 - Tony was playing a movie on the DVD.  It looked and sounded good, so
082249 - that tested the sound card.
082250 -
082251 -  ..
082252 - W2K is installed in the correct drive.
082253 -
082254 -
082255 -                i: 00 02
082256 -
082257 -
082258 -     This aligns with instructions to Angela on 010130. ref SDS 10 PH7L
082259 -  ..
082260 - We rearranged folder options in w2k that control how directory folders
082261 - and files are displayed.
082262 -
082263 -     [....reported in another record. ref SDS 11 4WUC
082264 -
082265 - ..
082266 - Connected c12 to test networking. Each system saw the other, but
082267 - could not get the file list because the computer domain or workgroup
082268 - is not in sync.  Raul tried for a few minutes, but decided not to take
082269 - more time, because wanted to start back before traffic gets heavy.
082270 -
082271 -     [...in another record completed configuring networking.
082272 -     ref SDS 11 7945
082273 -
082274 - Did not take time to test the modem, because it was getting late, and
082275 - I needed to start back to San Francisco in order to avoid getting
082276 - stuck in traffic.
082277 -
082278 - Tony showed how to assemble case, and we opened it once to see how it
082279 - is done. ref DRT 1 WR7L
082280 -
082281 -
082282 -
082283 -
082284 -
0823 -

SUBJECTS
Payment
PC PC Doctor System Assembly
Main Board Intel D850GB 3 Year Limited by Intel
Processor Intel P4

1207 -
120701 -  ..
120702 - Invoice, Payment and Warranty
120703 -
120704 - Received invoice #0100468. ref DRT 1 0001
120705 -
120706 -     The invoice itemizes some components and lists product specs.
120707 -
120708 -     Paid with First Card.
120709 -
120710 -     Got an extra copy of the invoice, because the warranty says any
120711 -     service must be done by submitting a copy of the original invoice.
120712 -
120713 -
120714 - Warranty is on the bottom of the invoice....
120715 -    ..
120716 -    All parts sold and all labor performed by the PC Doctor has a
120717 -    one year warranty unless otherwise specified.  One-year parts and
120718 -    two year labor warranty cover all new PC Doctor systems.  The PC
120719 -    Doctor will not return, exchange, or perform any warranty work
120720 -    without a copy of the original invoice. ref DRT 1 V53J
120721 -
120722 -        This suggests c13 has a warranty of 1 year parts and 2 years
120723 -        labor sincce it is a new PC Doctor system.
120724 -
120725 -        [On 010507 CPU cooling fan, heat sink, getting noisy,
120726 -        indicating failure. ref SDS 13 0001
120727 -
120728 -    Used, clearance, or special order items, as well as, all monitors,
120729 -    and all software are nonrefundable.
120730 -    ..
120731 -    Shipping charges and processing fees are non refundable.
120732 -
120733 -    A 10% restocking fee will apply to all returns, as well as to any
120734 -    custome built system cancellation.
120735 -
120736 -    No returns or instant replacements on memory, CPU's or hard drives
120737 -    after 7 days.
120738 -
120739 -    No returns or instant replacements on all other items after 30
120740 -    days.
120741 -
120742 -    Expressed or implied The PC Doctor's liability shall not exceed the
120743 -    purchased price of the part or service provided.
120744 -
120745 -    Warranty work is performed on a carry in basis only.
120746 -    ..
120747 -    Warranty does not cover software configurations, system
120748 -    settings, or user errors.
120749 -
120750 -  ..
120751 - Warranty by Intel for D850GB Main Board.
120752 -
120753 -    Intel provides a 3 year limited warranty, per information on the
120754 -    box for the D850GB. ref DRT 1 010U
120755 -
120756 -       The CD that comes with the board, and is reported in another
120757 -       record has the contents of the warranty. ref SDS 11 GS4F
120758 -
120759 -        [On 010507 CPU cooling fan, heat sink, getting noisy,
120760 -        indicating failure. ref SDS 13 0001
120761 -
120762 -
120763 -
120764 -  ..
120765 -
120766 - Warranty by Intel on P4 Processor
120767 -    ..
120768 -    Intel's web site for this product is at....
120769 -
120770 -    http://www.intel.com/pentium4/index.htm?iid=search+Pentium4b&
120771 -
120772 -    A web site for warranty on "boxed processors" is at....
120773 -  ..
120774 -    http://support.intel.com/support/processors/warranty/limited.htm
120775 -
120776 -       Need information from PC Doctor on processor.
120777 -
120778 -
120779 -
120780 -
1208 -

SUBJECTS
Specification
IBM Hard Drive 46 GB

1405 -
140501 -  ..
140502 - Hard Drive IBM ATA 46 GB
140503 -
140504 - The hard drive is described....
140505 -  ..
140506 -      46 GB 7200 RPM 1MB Deskstar Hard Disk
140507 -      drive ATA-100
140508 -      PN 07N3931
140509 -      Model:  DTLA 30705 ATA/IDE
140510 -      SN:  YMDYMM51432
140511 -
140512 - ....in the PC Doctor invoice. ref DRT 1 RU8L
140513 -
140514 - Need manufacturer's warranty on the hard drive.
140515 -
140516 -    [On 010206 downloaded IDE drivers to improve performance of the
140517 -    hard drive. ref SDS 12 N95K
140518 -
140519 -    [...hard drive diagnostics are part of IDE driver package.
140520 -    ref SDS 12 L44N
140521 -
140522 -
140523 -
140524 -
140525 -
140526 -
140527 -
140528 -
1406 -
1407 -
1408 - 1516
1409 -   ..
140901 - Arrived back in San Francisco.
140902 -
140903 - Borrowed the push cart from the building doorman, and brought the new
140904 - cpu, and c10 equipment from Concord to the apartment.
140905 -
140906 - Got everything unboxed and inventoried.
140907 -
140908 - Continued installation and system configuration in another record.
140909 - ref SDS 11 0001
140910 -
140911 -
140912 -
140913 -
140914 -
140915 -
140916 -
1410 -