CONTACTS 
0201 - The PC Doctor                        510 264 9395
020101 - Hayward, California
020102 - Mr. Raul Pechiu

SUBJECTS
Noisy System Heat Sink May be Failing
Processor, PV 1.4 GHz 400MHz Bus 256K Cache, 010202
Heat Sink on Processor

0605 -    ..
0606 - Summary/Objective
0607 -
060701 - Follow up ref SDS 32 0000, ref SDS 31 0000,
060702 -
060703 - The past week c13 has suddenly gotten noisy.  The noise sounds like
060704 - the cooling fan (also, heat sink) on the CPU is failing, per the
060705 - record on 991030. ref SDS 1 0001
060706 -
060707 - On 991031 replaced cooling fan for c10. ref SDS 2 7104
060708 -
060709 - About a month later on 991113, had same problem on c11. ref SDS 3
060710 - 0001
060711 -
060712 - Purchased c13 on 010202, ref SDS 18 7425, and the invoice says....
060713 -
060714 -      All parts sold and all labor performed by the PC Doctor has a one
060715 -      year warranty unless otherwise specified.  One-year parts and two
060716 -      year labor warranty cover all new PC Doctor systems.  The PC
060717 -      Doctor will not return, exchange, or perform any warranty work
060718 -      without a copy of the original invoice. ref DRP 1 V53J
060719 -
060720 - The record on 010202 says Intel provides a 3 year warranty for the
060721 - processor, and the heat sink comes with the processor, and so it may
060722 - have a 3 year warranty as well. ref SDS 18 FU6N
060723 -
060724 - The Intel P4 Cooler Ballbearing is listed separately on the Pcdoctor
060725 - invoice. ref DRP 1 0114
060726 -
060727 - Submitted ref DIT 1 0001 to Raul at Pcdoctor, requesting support to
060728 - correct this problem under warranty coverage.
060729 -
060730 -
0608 -
0609 -
0610 - 1005
0611 -
061101 - Called and talked to Raul.  He will look for our letter and notify of
061102 - solution options Pcdoctor offers, per ref DIT 1 0001
061103 -
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061105 -
061106 -
061107 -
061108 -
061109 -
061110 -
061111 -