CONTACTS 
0201 - Fry's Electronics                    650 496 6000
020101 - Ms. Aruna Kolluri
020102 - Sales Representative
020103 - yourname@organization.xxx
020104 - Sales Department

SUBJECTS
CPU Cooling Fan Failing
Chasis Fan Speed xxx RPM [Err], 990825

0504 -    ..
0505 - Summary/Objective
0506 -
050601 - Follow up ref SDS 14 0000, ref SDS 13 0000.
050602 -
050603 - As a result of continuing system warnings for c11 during boot
050604 - sequence, I removed the CPU with the cooling fan attached.  Millie and
050605 - I drove to Fry's in Palo Alto on Portage road, off of El Camino about
050606 - 4 blocks south of Page Mille Road.
050607 -
050608 - Like in the case of CPU10 two weeks ago, the Fry's sales clerk was
050609 - able to find a fan that fit our CPU. ref SDS 14 7104
050610 -
050611 - The first sales clerk, a woman, was not helpful.  She picked out
050612 - several fans, but was unable to connect them to veryify they work
050613 - properly.  She suggested we talk to another person.
050614 -
050615 - The second salesman found several different models, and tried them to
050616 - make sure they fit.  He removed the heat sink and fan system from the
050617 - Pentium processor, which was more difficult than on CPU10. ref SDS 14
050618 - 0001  The connection was a snap in system, rather than levers, and so
050619 - it required a lot of delicate work to apply enough pressure to remove
050620 - the connection without damaging the CPU.
050621 -
050622 - Finally, got it to release, so we could remove it.
050623 -
050624 - He demonstrated how a new unit could be installed.  This unit has a
050625 - lever that is easier to install and remove the heat sink.
050626 -
050627 - Purchased on invoice ref DRT 1 4937 dated today.  It cost $40, which
050628 - is $10 more than the cooling fan for CPU10.
050629 -
050630 - Millie helped install it back at the apartment.
050631 -
050632 - Small fingers work better.
050633 -
050634 - The system boots up normally, although it took two trys to make sure
050635 - the CPU is firmly seated in the slot.
050636 -
050637 - The CMOS now shows 4800 RPM for the CPU fan, which is a big
050638 - improvement from the record on 990819 showing only 1500 RPM.
050639 - ref SDS 12 0001
050640 -
050641 -
050642 -
050643 -
050644 -
050645 -
0507 -