CONTACTS 
0201 - Exabyte Corporation                  800 392 2983 fax or 800...
020101 - Mr. Ken Hannible; Customer Rep =7476 Ext
020102 - Technical Support

SUBJECTS
Exabyte Tape 03 Novaback Program
Tape 03, March
Exabyte Tape 3 Failed During Backup
Standby Stuck Cannot Wake System
Backup Failed Using Tape #03 C13 Will Not Return from Standby
Power Management Failure Monitor Hard Drive Failed to Return from Sta
Standby Stuck Cannot Wake System
Upgrade, 000806 - Mamoth LT SN 60155249
279596 Called Exabyte on Problem for 010403 re Tape #03, #16, #21

1611 -    ..
1612 - Summary/Objective
1613 -
161301 - Follow up ref SDS 27 0000, ref SDS 26 0000,
161302 -
161303 - Mike Goff called to follow up message 3 days ago on 010420, when
161304 - Exabyte offered to call within 24 hours. ref SDS 27 0001
161305 -
161306 - Mike suggests to periodically, about every other week, do a spot
161307 - restore to verify reliability of backups.
161308 -
161309 - Did another test backup this morning using tape #16 on c13.
161310 -
161311 - The backup
161312 -
161313 - We have problems with.....
161314 -
161315 -     Tape #21 from work on 010216. ref SDS 19 0001
161316 -
161317 -     Tape #03 from work on 010403. ref SDS 24 WC5N
161318 -
161319 -     Tape #16 from work on 010411. ref SDS 25 0001
161320 -
161321 -
161322 -  ..
161323 - Recommends not using standby mode on this server.
161324 -
161325 -    1.  Extend standby period beyond backup and verify period.
161326 -
161327 -    2.  Turn standby off during backup.
161328 -
161329 -        We have not really set up "standby" per se in w2k on c13.  W2k
161330 -        has another option that says to turn monitor and hard drive
161331 -        off, and we have these set for 15 minutes for monitor and 30
161332 -        minutes for hard drive.
161333 -
161334 - This indicates the problems we have had were caused by standby mode,
161335 - and not defective tapes.
161336 -
161337 -    [On 010507 successful backup and verify using Exabyte procedure
161338 -    recommended today. ref SDS 28 0001
161339 -
161340 -  ..
161341 - Replace Tape #21.....
161342 -
161343 -       Put incident number 279596 on the box, and in a letter, received
161344 -       from Exabyte in the record on 010419. ref SDS 26 CF3H
161345 -
161346 -       Do not need separate RMA.
161347 -
161348 -       Send to....
161349 -
161350 -            Exabyte Tech Support
161351 -            Michael Goff
161352 -            1777 Exposition Drive
161353 -            Building B3
161354 -            Boulder, CO  80301
161355 -
161356 -
161357 -
161358 -
161359 -
1614 -
1615 -
1616 - 1619
1617 -
161701 - Called Steve Turner.
161702 -
161703 - Left message we want a price to purchase another 10 Exabyte tapes.
161704 -
161705 - Steve called back the next day and advised that Exabyte does not sell
161706 - directly to customers anymore.
161707 -
161708 - He suggested contacting Ken at Corporate Express, where we purchased
161709 - the tape drive the original tapes.
161710 -
161711 -
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161713 -
161714 -
161715 -
161716 -