CONTACTS 
0201 - Microsoft Corporation                                                                                                                                              O-00000364 0402e hone
020101 - Mr. Scott NLN; Technical Support Rep
020102 - Windows Support  425 635 7222; 800 936 5700                                                                                                                      O-00000364 0402e hone
0202 - Mountain Computer Engineering                                                                                                                                      O-00000701 0201
020201 - Mr. Bradley J. Schwab; Director of Engineering
020203 - Engineering Department                                                                                                                                           O-00000701 0201
0203 - Programming & Computer Service Comp                                                                                                                                O-00000745 0401
020301 - Mr. Randy Chu; Technical Engineer
0204 - Intel Corporation                                                                                                                                                  O-00000704 0201
020401 - Mr. Morris E. Jones; Business Unit Manager
020403 - Cable Network Operation                                                                                                                                          O-00000704 0201
0205 - Game Access                                                                                                                                                        O-00000746 0101
020501 - Mr. Randy Chu

SUBJECTS
Mouse, Maybe Keyboard Failing
Mouse on CPU11 Failing, 0028-C001A3D4 in VxD NDSIS (01)
1st Edition Failed Keyboard, Mouse

1005 -
1005 -    ..
1006 - Summary/Objective
1007 -
100701 - Follow up ref SDS 20 0000, ref SDS 19 0000.
100702 -
100703 - Last night the mouse stopped working, and the keyboard had a few
100704 - occasions where it froze, then later it worked, then it only partially
100705 - worked.  In the morning, called Morris about his experience with this
100706 - problem.  He was preparing for a trip and so did not have time to
100707 - review the matter. Called Microsoft and was told the problem is caused
100708 - by a short in the keyboard and mouse controller, or in the
100709 - motherboard.  Near the end of discussions with Microsoft, the mouse
100710 - suddenly began working normally. The Microsoft engineer attributed
100711 - this to possible temperature changes that favorably impacted a slight
100712 - short in the motherboard.  Called for local technical support.  Hired
100713 - an engineer, who examined the CPU, and found that it has no defects.
100714 - The engineer reported that malfunctions of the keyboard and mouse
100715 - arise from defects in W98 first edition, and so recommends installing
100716 - w98 second edition. ref SDS 0 9116
100717 - ..
100718 - Received and paid for invoice in the amount of $165. ref SDS 0
100719 - 1978
100721 -  ..
100722 - Over the past 18 hours the system has functioned normally. Nothing
100723 - close to these problems have occurred since then.
100725 -  ..
100726 - Submitted ref DIT 1 0001 linked to this record to confirm this scope
100727 - of work.  Request notice of corrections or additions.
100729 -  ..
100730 - Sent ref DIT 2 0001 to Morris asking if he is familiar with a mouse
100731 - and keyboard defect in W98 1st edition code.
100732 -
100733 -     [On 000229 CPU11 failed completely. ref SDS 24 0001]
100734 -
100735 -     [On 000302 microprocessor found not fully seated. ref SDS 25 0867]
100736 -
100737 -
100738 -
100740 -  ..
1008 -
1009 -
1010 - Progress
1011 -
101101 - Mouse Crashing During Program Operation, Can't Boot System
101102 -
101103 - Follow up ref SDS 20 8019, ref SDS 19 2821.
101104 -
101105 - Prior Task Number:  38566809
101106 -
101107 - This evening about 2300, I was uploading records to the web.  While
101108 - waiting for the process to complete, I was playing the solitaire game,
101109 - which is entirely done with the mouse.  Suddenly the mouse stopped
101110 - functioning.  When I moved the mouse on the pad, the pointer on the
101111 - screen remained stationary.  Moving the mouse further, got the mouse
101112 - going a bit, but then it stopped and I could not get it to continue.
101114 -  ..
101115 - I am not sure of the subsequent sequence.  I let the upload continue,
101116 - since it did not seem to be affected by the mouse problem.  At some
101117 - point the keyboard became inoperable, possibly as I tried to use the
101118 - keyboard to shut down w98.
101120 -  ..
101121 - The reset button on the computer would not restart the system.
101123 -  ..
101124 - Had to turn the power off.
101126 -  ..
101127 - The system came up in Safe mode.  The keyboard and mouse both worked.
101129 -  ..
101130 - I booted back to normal mode, and the mouse and keyboard both worked,
101131 - so I started logging onto the Internet.  Somewhere the mouse failed,
101132 - but the keyboard continued to work.
101134 -  ..
101135 - Was able to shut down with the keyboard, and boot back to safe mode.
101136 - The mouse and keyboard again worked; booted back to normal mode and
101137 - had the same experience.  After a brief period, the mouse failed.
101139 -  ..
101140 - At some point repeating this sequence, shut down began to hang on the
101141 - W98 splash screen with following blue screen error message...
101142 -
101143 -     0028-C001A3D4 in VxD NDSIS (01) +
101144 -     00002920  This was called from
101145 -     0028-C001A3D4 in VxD NDSIS (01) +
101147 -  ..
101148 - As a result had to turn the computer off and back on.
101150 -  ..
101151 - At some point repeating the safe mode effort to clear the problem,
101152 - the mouse stopped working in safe mode.
101154 -  ..
101155 - In both safe mode and normal mode, began getting an error message
101156 - screen saying the mouse is not connected.
101158 -  ..
101159 - Tried using the command step option for the normal boot operation.
101161 -  ..
101162 - When the boot sequence got to...
101163 -
101164 -
101165 -                      I: 00 02 msmouse.vxd
101166 -
101167 -
101168 - ...the system hung and produced the following...
101169 -
101170 -     0028-C001A3D4 in VxD NDSIS (01) +
101171 -     00002920  This was called from
101172 -     0028-C001A3D4 in VxD NDSIS (01) +
101174 -  ..
101175 - Tried opening SDS in DOS mode to report this problem, but while doing
101176 - so the keyboard hung.
101178 -  ..
101179 - Had to turn the system off and back on by unplugging the power.
101181 -  ..
101182 - Brought it up in normal mode.  The mouse does not work, but the
101183 - keyboard does, so was able to create this record.
101185 -  ..
101186 - While working, some of the function keys failed to execute or
101187 - executed the wrong tasks.  Was able to save this record using Home
101188 - key and the command line rather than F2.
101190 -  ..
101191 - Finally gave up and went to bed about 0300.
101192 -
101193 -
101195 -  ..
1012 -
1013 -
1014 - 0738 called Morris
1015 -
101501 - Advised of problems encountered, per above.
101502 -
101503 - Morris asked if the mouse and keyboard are properly connected to the
101504 - CPU?
101506 -  ..
101507 - I explained having checked these issues, and they appear to be okay.
101508 - We reviewed the record showing that the mouse and keyboard have worked
101509 - correctly until suddenly they just stopped.
101511 -  ..
101512 - Morris suggested installing msmouse.vxd from the code on the g: drive,
101513 - but this requires using the mouse, which is not available.
101515 -  ..
101516 - Morris indicated he is unfamiliar with any particular cause of these
101517 - problems.
101519 -  ..
101520 - He is preparing to leave on a trip, and so cannot discuss a diagnostic
101521 - plan.
101523 -  ..
101524 - Following research with Microsoft and PCSC, below, ref SDS 0 2304,
101525 - sent ref DIT 2 0001 to Morris asking if he is familiar with a mouse
101526 - and keyboard defect in W98 1st edition code.
101527 -
101528 -
101530 -  ..
1016 -
1017 - 0947 Called Microsoft                 425 635 7222
1018 -
101801 - Was able to breakout of the Microsoft recorded messages by pressing 0
101802 - and getting a support person.
101803 -
101804 - Talked to Phil McCully
101806 -  ..
101807 - Explained I cannot get the product because I don't have the mouse.
101809 -  ..
101810 - He asked for the product ID.
101812 -  ..
101813 - Could not get this because I don't have the mouse.
101815 -  ..
101816 - Talked to James
101817 -
101818 -                        45234780
101820 -  ..
101821 - Controller chip on motherboard for mouse and keyboard.  PS2
101822 - controller.
101823 -
101824 -     Is there a diagnostic.
101826 -  ..
101827 - Intermittent suggests hardware problem.
101828 -
101829 -
101831 -  ..
1019 -
1020 -
1021 - 1055 called Computer Service Expert Co.    415 657 8263
1022 -
102201 - The receptionist will have a technician call to schedule a repair
102202 - visit later today.
102204 -  ..
102205 - Got this firm from the Yellow pages.
102206 -
102208 -  ..
1023 -
1024 -
1025 - 1111 called Computown     415 982 8324
1026 -
102601 - Talked to Sahad.
102602 -
102603 - This firm took over service from Computown and Pctown which went out
102604 - of business.
102606 -  ..
102607 - They charge $40 for diagnostics, and $90 for expedited diagnostics.
102609 -  ..
102610 - For $40 they will notify us about the problem with the computer on
102611 - Monday.  For $90 they notify us today.
102612 -
102614 -  ..
1027 -
1028 -
1029 - 1203 called Computer Service Expert Co.    415 657 8263
1030 -
103001 - Randy called back.
103002 -
103003 - He charges $120 per hour plus $45 for the service visit.
103005 -  ..
103006 - Randy advised that he has encountered similar problems before, but
103007 - there are a wide range of causes.
103008 -
103009 -
103011 -  ..
103012 - Randy Examines CPU11, Finds No Evident Cause for Problems
103013 -
103014 -
1031 -
1032 -
1033 - 1500 Randy arrives and begins work
1034 -
103402 -  ..
103403 - Randy seems to be a contract technician for a firm...
103404 -
103405 -
103406 -                Programming & Computer Service Co.
103407 -
103408 -
103409 -    ...which evidently was previously known as Computer Service Expert
103410 -    company, shown in the Yellow pages of the phone book, from my call
103411 -    this morning. ref SDS 0 2223
103412 -
103414 -  ..
103415 - Randy also develops web pages, and has a web site...
103416 -
103417 -
103418 -                          Game Access
103419 -
103420 -
103421 -    at...
103422 -
103424 -                      ..
103425 -                     http://www.gameaccess.com
103426 -
103428 -  ..
103429 - Randy initially reviewed the record above showing a combination of
103430 - mouse and intermittent keyboard failures. ref SDS 0 8019
103432 -  ..
103433 - He used W98 Device Manager to examine software drivers for the
103434 - keyboard and the mouse.  He reported these are properly installed, and
103435 - are not defective.
103436 -
103437 -
103439 -  ..
103440 - W98 1st Edition Defects Cause Mouse, Keyboard Failures
103441 -
103442 - Randy examined the version of W98 we are running and noticed it is the
103443 - 1st edition.  He feels "bugs" in Microsoft w98 1st edition caused the
103444 - malfunctions of the keyboard and mouse.
103445 -
103446 - I asked about evidence supporting this opinion?
103448 -  ..
103449 - Randy cited personal experience, information from colleagues at PCSC,
103450 - and published reports show w98 1st edition has a range of defects that
103451 - cause intermittent failure of components, including the mouse and key
103452 - board problems we encountered last night and today, as reported above.
103453 - ref SDS 0 8019
103455 -  ..
103456 - I explained having updated w98 on 991230 to get the most recent fixes.
103457 - ref SDS 21 0001
103458 -
103459 -    [On 070601 report Windows XP glitchy, needs to be removed and
103460 -    installed once a year to run efficiently. ref SDS 26 XS5H
103462 -  ..
103463 - Randy said Microsoft did not fix the keyboard and mouse defects in the
103464 - 1st edition.
103466 -  ..
103467 - I asked what can be done?
103469 -  ..
103470 - Randy said there is no specific fix.  Problems with I/O, hard drives
103471 - and memory, simply come and go with the first edition.  He said we
103472 - have been fortunate not to have encountered these problems earlier,
103473 - and that we can expect the problems to return.
103474 -
103475 -
103477 -  ..
103478 - Hardware Examination Shows No Evident Defects to Cause Mouse Failure
103479 -
103480 - Randy performed a complete check of the hardware.
103481 -
103482 - He examined the mouse and keyboard, including connections to the CPU,
103483 - and he used these components for about an hour while examining the
103484 - system.  He found no evident failure or other indication that accounts
103485 - for the record reported above. ref SDS 0 8019
103487 -  ..
103488 - Randy used various diagnostic software to test the entire computer,
103489 - including the Check It program and special connectors for the I/O
103490 - ports.
103492 -  ..
103493 - Randy advised that his review would disclose any problems with ports,
103494 - controllers, memory and disks.
103495 - ..
103496 - No problems were disclosed by this examination.
103498 -  ..
103499 - Randy ran a virus check using a program he understands has the most
103500 - up-to-date diagnostic capability for virus examination.  This showed
103501 - no evidence of a virus.
103503 -  ..
103504 - Randy advised that his review shows that problems with the mouse and
103505 - keyboard, which occurred previously, per above, ref SDS 0 8019, are
103506 - not hardware related, and so must be attributed to the known defects
103507 - in w98 first edition.
103508 -
103510 -  ..
103511 - W98 2nd Edition Solves Defects in 1st Edition for Mouse, Keyboard
103512 -
103513 - Randy recommends installing w98 2nd edition because his experience and
103514 - research shows this product eliminated a lot of the defects in the
103515 - first edition, including those that cause the mouse and keyboard and
103516 - keyboard to fail, as occurred last night. ref SDS 0 8019  He advised
103517 - that the 2nd edition still has occasional system failure during the
103518 - shut down process, that causes the W98 splash screen to freeze on the
103519 - screen.  This is easier to fix by turning the system off and on
103520 - manually.
103521 -
103522 -     [On 000227 Randy installed W98 2nd Edition. ref SDS 23 0866
103524 -      ..
103525 -     [On 000229 CPU11 crashed with same problem. ref SDS 24 0780
103526 -
103527 -
103529 -  ..
1036 -
1037 -
1038 - 1630 completed work
1039 -
103901 - Received PSCS invoice #105160 dated 000212. ref DRT 1 0001
103902 -
103903 -       Amount.................... $165
103905 -        ..
103906 -       Paid the invoice with check #2303 dated today.
103907 -
103908 -
103910 -  ..
103911 - On Monday Randy will provide a CD with w98 2nd edition.
103913 -  ..
103914 - He will provide an installation code, or key.
103916 -  ..
103917 - Randy suggests not registering this version with Microsoft.
103919 -  ..
103920 - He recommends formatting drive I: where the operating system is
103921 - installed, and then install the second edition, rather than install
103922 - it as an upgrade of the first edition.
103923 -
103924 -
103925 -
103926 -
1040 -

SUBJECTS
Battery Failed, CMOS Failed, Won't Boot

1103 -
110401 -  ..
110402 - Replace Battery and Fix CMOS on CPU09
110403 -
110404 - Randy called the staff at PCSC and asked about if the firm can install
110405 - a new lithium battery in the notebook, CPU09.
110406 -
110407 - This requires opening the system and removing the dead battery.
110409 -  ..
110410 - Randy took CPU09 for repair at PCSC, and will return it after they
110411 - install a new lithium battery.
110413 -  ..
110414 - PCSC should call to advise the level of effort to fix the notebook
110415 - computer system that will exceed $100.
110416 -
110417 -     [On 000214 Randy called with price. ref SDS 22 0001]
110418 -
110419 -
110420 -
1105 -

SUBJECTS
Communication Metrics Web Site
Home Page, Design, Graphics

1304 -
130501 -  ..
130502 - Communication Metrics Home Page Graphics
130503 -
130504 - Randy has expertise in developing web pages.
130505 -
130506 - He looked briefly at my home page...
130507 -
130509 -                       ..
130510 -                      http://www.welchco.com
130511 -
130513 -  ..
130514 - Randy feels the home page can be enhanced with graphics.
130516 -  ..
130517 - We looked briefly at the POIMS paper and the need for graphics to
130518 - explain the concepts of...
130519 -
130520 -         •  <XV3H Summary connected to detail. ref OF 1 3955
130521 -
130522 -               The original idea was developed on 950301. ref SDS 1
130523 -               3497
130524 -
130525 -               On 980405 Morris created Powerpoint graphic, but it did
130526 -               not work well. ref SDS 2 1898
130527 -
130528 -         •  Management cycle, plan, perform, report. ref OF 1 6649
130529 -
130530 -
130531 -         •  Automated integration of time and information. ref OF 1
130532 -            1116
130533 -
130534 -
130535 -
130536 -
130537 -
130538 -
130539 -
130540 -
1306 -