THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700



February 12, 2000

02 05 02 61 00021202




Mr. Morris E. Jones
Business Unit Manager
morris.jones@intel.com
Cable Network Operation
Intel Corporation
350 East Plumeria; Mail Stop CHP3-105
San Jose, CA 95124

Subject:   W98 1st Edition Defective
PCSC Invoice #105160

Dear Morris,

Following our telecon this morning on mouse and keyboard malfunctions. a Microsoft technician advised that the problem was likely caused by defective hardware. Later, a hardware technician examined CPU11 and reported no evident defects.

Can you comment on the record today further reporting that defects in W98 1st edition cause periodic mouse and keyboard failure, and that W98 2nd edition solves the problem.

Have you encountered this view, either from experience using W98 or through industry contacts, publications, etc. It seems strange that there would not be affirmative adjustments to correct malfunctions in order to avoid future occurrance.

Thanks.

Sincerely,

THE WELCH COMPANY



Rod Welch
rowelch@attglobal.net