CONTACTS 

SUBJECTS
Microsoft Case SRX010207601263 W2K Crashed Installation Support
Microsoft Call Evaluate Quality of Support on 010207 Case SRX01020760
Microsoft Called Evaluate Quality of Support on 010207 Case SRX010207

0705 -    ..
0706 - Summary/Objective
0707 -
070701 - Follow up ref SDS 9 0000, ref SDS 6 0001,
070702 -
070703 - Theo called to gather TQM survey information about the quality of
070704 - service from Microsoft in handling the problem on 010207. ref SDS 9
070705 - 0001
070706 -
070707 - He asked for an assessment on a scale from 1 to 9, where 1 is poor and
070708 - inadequate results, and 9 is excellent, for a range of different
070709 - criteria.
070710 -
070711 - Generally, I said the time for getting service, and the courtesy of
070712 - Microsoft staff was good.  The knowledge of the engineers on solving
070713 - our problem, and the fact that the problem was not solved was poor.
070714 - ..
070715 - Theo asked if Microsoft showed a strong willingness to solve the
070716 - problem, ref SDS 9 M17F,
070717 -
070718 - We reviewed the record on 010207 and concluded this did not show a
070719 - strong willingness to solve the problem.
070720 -
070721 - Theo said a Microsoft engineer will call back to solve the problem.
070722 -
070723 -    [On 000220 Joe at Microsoft called. ref SDS 12 0001
070724 -
070725 -
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070727 -
0708 -

SUBJECTS
Intel 1291121 Intel P4 1.4 GHz 400 MHz Bus 13 Times Slower than PIII
Intel Call Evaluate Quality of Support on 010206 Case 1291121 Intel P

0905 -
090501 -  ..
090502 - Intel Survey on Quality of Technical Support
090503 -
090504 - Follow up ref SDS 8 0001, ref SDS 7 B4AP.
090505 -
090506 - Less than an hour after the call from Microsoft, a woman called
090507 - representing Intel to, also, gather TQM survey information about the
090508 - quality of service from Intel in handling the problem on 010206.
090509 - ref SDS 8 9W5J
090510 -
090511 - Intel asked for an assessment on a scale from 1 to 5, where 1 is poor
090512 - and inadequate results, and 5 is excellent, for a range of different
090513 - criteria.
090514 - ..
090515 - Generally, I said the time for getting service, and the courtesy
090516 - of Intel staff was good.  The knowledge of the engineers on solving
090517 - our problem, and that fact that the problem was not solved, as
090518 - reported on 010206, ref SDS 6 N3RY, was poor.
090519 -
090520 -
090521 -
090522 -
090523 -
090524 -
090525 -
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090529 -
0906 -