CONTACTS 
0201 - The PC Doctor                        510 264 9395
020101 - Hayward, California
020102 - Mr. Raul Pechiu

SUBJECTS
Stop Error
DOS Apps Not Running Correctly, SDS, MEM, etc, not running
Disk Needs to be Checked for Consistency

0605 -    ..
0606 - Summary/Objective
0607 -
060701 - Follow up ref SDS 6 0000, ref SDS 5 0000.
060702 -
060703 -
060704 -
060705 -
060706 -     [...in another record today, Intel solutions to upgrade the BIOS
060707 -     and upgrade driver for IDE controller, did not solve performance
060708 -     defects. ref SDS 5 N3RY
060709 -
060710 -     [On 010214 Intel called to evaluate results of technical support
060711 -     today. ref SDS 7 KH3W
060712 -
060713 -
060714 -
0608 -
0609 -
0610 - Progress
0611 -
061101 -  ..
061102 - Performance P4 1.4 GHz System Less than PIII 650 MHz
061103 -
061104 - Follow up ref SDS 6 B4AP, ref SDS 4 2Q4K.
061105 -
061106 - Called Intel....
061107 -
061108 -
061109 -                          800 628 8686
061110 -
061111 -
061112 - ...was told to call...
061113 -
061114 -
061115 -                        800 404 2284
061116 -
061117 - ...this costs $25.
061118 -
061119 -
061120 - Or
061121 -
061122 -                         900 555 5800
061123 -
061124 -
061125 -     ...this costs $2.50 per minute, and first 3 minutes are free.
061126 -
061127 -
061128 - Accepted $25 charge and paid with BOA credit card.
061129 -
061130 -     [On 010317 paid BOA statement on account. ref SDS 8 6K5F
061131 -
061132 -
061133 - Received case number....
061134 -
061135 -
061136 -                            1291121
061137 -
061138 -  ..
061139 - Talked to Carl
061140 -
061141 - Reported failure of new P4 1.4 GHZ with high performance hard drive to
061142 - equal processing accomplished by PIII systems, per the record on
061143 - 010205. ref SDS 4 2Q4K
061144 -
061145 - Asked if there is a BIOS upgrade for w2k, ref SDS 2 MT2R, and/or for
061146 - the 46 GB 7200 RPM 1MB Deskstar Hard Disk drive ATA-100 PN 07N3931
061147 - Model:  DTLA 30705 ATA/IDE. ref DRP 1 RU8L
061148 -
061149 - Requested solution from Intel for making its faster processor work at
061150 - least as fast as its slower processors.
061151 -
061152 - To solve system performance problems, Carl suggested updating system
061153 - board drivers for w2k, from the Intel Internet address....
061154 -
061155 -
061156 -       http://developer.intel.com/design/motherbd/gb/gb_drive.htm
061157 -
061158 -
061159 -    Instructions for installing.....
061160 -
061161 -       ttp://developer.intel.com/design/motherbd/gendrive.htm 061162 -
061163 - ..
061164 - Carl advised the manufacturer of the BIOS for Intel D850GB main
061165 - board is Intel, answering the question on 010202. ref SDS 2 MT2R
061166 -
061167 - He said the BIOS can be upgraded at.....
061168 -
061169 -
061170 -     ttp://developer.intel.com/design/motherbd/gb/gb_bios.htm 061171 -
061172 -
061173 - Carl indicated this may address the performance issue.
061174 -
061175 - Did this work in another record, which shows that Intel recommends a
061176 - BIOS version P06, ref SDS 5 GP2S, however, PC Doctor installed version
061177 - P05, reported on 010202. ref SDS 2 MT2R  In any case, updating the
061178 - BIOS did not improve system performance.
061179 -
061180 -     [...in another record installed BIOS. ref SDS 5 GP2S
061181 -
061182 -     [...upgrade bios and IDE hard drive controller driver, did not
061183 -     solve performance problem.
061184 -
061185 -     [On 010214 Intel called to evaluate results of technical support
061186 -     today. ref SDS 7 KH3W
061187 -
061188 -
061189 -
061190 -
0612 -

SUBJECTS
System Standby Save Power
Hibernation
Standby Power Management 20 Minutes

0906 -
090601 -  ..
090602 - Hibernation and Standby Modes Set in W2K
090603 -
090604 - Follow up ref SDS 6 HT6W, ref SDS 5 HT6W.
090605 -
090606 - Per telecon with Raul at PC Doctor, earlier today, ref SDS 6 HT6W,
090607 - Explained setting hibernation and standby on last night, and the
090608 - problem that occurred this morning, reported in another record.
090609 - ref SDS 5 HT6W
090610 -
090611 - Carl suggested this may be a Power Management problem that can be
090612 - solved by a download.
090613 -
090614 -
090615 -     http://support.intel.com/support/motherboards/desktop/d850gb/tti010.htm
090616 -
090617 -
090618 - This location has a set of instructions with the title....
090619 -
090620 -
090621 -    Intel Desktop Board D850GB
090622 -    How Do I Configure the D850GB for ACPI S3 Support?
090623 -
090624 -    To enable S3, do the following:
090625 -
090626 -           Evidently ACPI S3 support correlates to solving the problem
090627 -           of Intil BIOS instructions for power management that set
090628 -           standby, and w2k being set for hibernation and standby.
090629 -
090630 -
090631 -     1.  Ensure that your D850GB has BIOS P05 or later.
090632 -
090633 -         http://developer.intel.com/design/motherbd/gb/gb_bios.htm
090634 -
090635 -     2.  Boot-up the computer and press "F2" to run Setup.
090636 -
090637 -     3.  Press "F9" to Load Default Values.
090638 -
090639 -     4.  Go to "Advanced", "Boot Configuration", and select "Yes" to
090640 -         "Reset Config Data".
090641 -
090642 -     5.  Go to "Power", then "ACPI" and select "S3 State" for "ACPI
090643 -         Suspend State".
090644 -
090645 -     6.  Press "F10" to Save and Exit.
090646 -
090647 -     7.  Install an ACPI compliant Operating System (O/S) like Windows*
090648 -
090649 -     8.  Install the latest INF Update Utility (PC99 Certified) for the
090650 -         Intel 850 chipset. 98SE.
090651 -
090652 -         http://developer.intel.com/design/motherbd/gb/gb_drive.htm
090653 -
090654 -     9.  If you plan to take advantage of the new SSE2 instructions for
090655 -         the Intel Pentiumr 4 Processor, you MUST install Microsoft
090656 -         DirectX*
090657 -
090658 -         http://www.microsoft.com/directx/
090659 -
090660 -         Microsoft describes DirectX at.....
090661 -
090662 -                http://www.microsoft.com/directx/homeuser/aboutdx.asp
090663 -
090664 -             ....as an multimedia APIs built into Microsoft Windows
090665 -             operating systems. DirectX provides a standard development
090666 -             platform for Windows-based PCs by enabling software
090667 -             developers to access specialized hardware features without
090668 -             having to write hardware specific code.
090669 -
090670 -    10.  Verify that the O/S (for example, Windows Millennium) has
090671 -         properly detected your monitor. (If not, search for a Windows
090672 -         Millennium driver for your monitor).
090673 -
090674 -    11.  Update the video adapter driver with the latest video driver.
090675 -
090676 -    12.  Go to Control Panel, select Power Options, and then select
090677 -         Advanced. In Advanced, for the option "When I press the power
090678 -         button on my computer", select "Stand By".
090679 -
090680 -
090681 -    NOTE: ACPI S3 State is only supported in the following O/S's:
090682 -    Windows Millennium, Windows 2000, and Windows 98SE.
090683 -
090684 -
090685 -
090686 -
090687 -
0907 -

SUBJECTS
Fan Front Panel to Blow Dust Heat Out Registers in Back Panel
Fan on Front Panel Not Operating

1105 -
110501 -  ..
110502 - Fan on Front Panel Not Running
110503 -
110504 - Follow up ref SDS 6 B3WY, ref SDS 2 9RIW.
110505 -
110506 - Requested specifications for internal fan that indicates expected
110507 - performance, so that a customer can determine when the fan is broke,
110508 - and needs service, rather than simply idling because of system
110509 - instructions, per telecon with Raul at PC Doctor earlier today?
110510 - ref SDS 6 B19H
110511 -
110512 - Carl said to look at PDF article at.....
110513 -
110514 -
110515 -        http://developer.intel.com/design/motherbd/gb/gb_prdoc.htm
110516 -
110517 -
110518 - ...specifically.....
110519 -
110520 -                          para 1.12.2
110521 -
110522 -
110523 - While talking, we examined this location together.
110524 -
110525 - After reading this section which says the mainboard only powers the
110526 - fan for the front panel when the temperature reaches an established
110527 - limit that requires additional heat exhaust.
110528 - ..
110529 - Carl feels this source does not provide enough information for a
110530 - user to adequatley operate and maintain the computer.
110531 -
110532 - Carl will ask an engineer to submit additional information on how to
110533 - determine when the fan is broke and so in need of service, rather than
110534 - simply idling because the temperature is too low.
110535 -
110536 -
110537 -
110538 -
110539 -
110540 -
110541 -
110542 -
110543 -
110544 -
110545 -
110546 -
1106 -